Question 1

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Accepted Answer

A) True 
 B)False  False

Question 2

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

Accepted Answer

A)  actual noise 
B)  social noise 
C)  social pressure 
D)  actual pressure 
A)  actual noise 
B)  social noise 
C)  social pressure 
D)  actual pressure B

Question 3

All of the following were identified as one of the "six C's" developed for effective managerial writing EXCEPT for ______.

Accepted Answer

A)  courtesy 
B)  clearness 
C)  confidence 
D)  correctness 
A)  courtesy 
B)  clearness 
C)  confidence 
D)  correctness B

Question 4

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

Accepted Answer

A)  playing sports 
B)  exclusion from the "good old boys" network 
C)  going to lunch with the "right" crowd 
D)  all of these 
A)  playing sports 
B)  exclusion from the "good old boys" network 
C)  going to lunch with the "right" crowd 
D)  all of these

Question 5

______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

Accepted Answer

A)  Misunderstanding 
B)  Distortion 
C)  Misrepresentation 
D)  Semantics 
A)  Misunderstanding 
B)  Distortion 
C)  Misrepresentation 
D)  Semantics

Question 6

People from North America and Europe tend to ______ eye contact when speaking with others, whereas people from Asia ______ eye contact.

Accepted Answer

A)  encourage; discourage 
B)  maintain; avoid 
C)  encourage; discourage, 
D)  avoid; maintain 
A)  encourage; discourage 
B)  maintain; avoid 
C)  encourage; discourage, 
D)  avoid; maintain

Question 7

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Accepted Answer

Students should focus on the following f

Question 8

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

Accepted Answer

A)  personal counseling 
B)  conducting effective meetings 
C)  writing memos 
D)  disciplining employees 
A)  personal counseling 
B)  conducting effective meetings 
C)  writing memos 
D)  disciplining employees

Question 9

The formal character of written communication is considered appropriate for all types of messages.

Accepted Answer

A) True 
 B)False

Question 10

______ statements clearly relate to what was said previously and move the conversation forward.

Accepted Answer

A)  Disjunctive 
B)  Injunctive 
C)  Adjunctive 
D)  Conjunctive 
A)  Disjunctive 
B)  Injunctive 
C)  Adjunctive 
D)  Conjunctive

Question 11

According to your textbook, out of the time people spend on communication, about ______ of that time is spent on sending messages and about ______ is spent on receiving messages.

Accepted Answer

A)  40%; 60% 
B)  50%; 50% 
C)  60%; 40% 
D)  70%; 30% 
A)  40%; 60% 
B)  50%; 50% 
C)  60%; 40% 
D)  70%; 30%

Question 12

The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.

Accepted Answer

A) True 
 B)False

Question 13

Discuss the components of supportive communication. Provide examples to support your discussion.

Accepted Answer

Students should focus on the following c

Question 14

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Accepted Answer

A) True 
 B)False

Question 15

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

Accepted Answer

A) True 
 B)False

Question 16

All of the following are characteristics of supportive communication EXCEPT for ______.

Accepted Answer

A)  validating, not demeaning 
B)  descriptive, not evaluative 
C)  general, not specific 
D)  conjunctive, not disjunctive 
A)  validating, not demeaning 
B)  descriptive, not evaluative 
C)  general, not specific 
D)  conjunctive, not disjunctive

Question 17

Women are more cooperative and team oriented than men in the workplace.

Accepted Answer

A) True 
 B)False

Question 18

Supportive communication involves listening carefully and receiving feedback from the other person.

Accepted Answer

A) True 
 B)False

Question 19

What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?

Accepted Answer

Answers will vary, but student

Question 20

According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Accepted Answer

A) True 
 B)False

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

All of the following were identified as one of the "six C's" developed for effective managerial writing EXCEPT for ______.

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

People from North America and Europe tend to eye contact when speaking with others, whereas people from Asia eye contact.

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

The formal character of written communication is considered appropriate for all types of messages.

______ statements clearly relate to what was said previously and move the conversation forward.

According to your textbook, out of the time people spend on communication, about of that time is spent on sending messages and about is spent on receiving messages.

The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.

Discuss the components of supportive communication. Provide examples to support your discussion.

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

All of the following are characteristics of supportive communication EXCEPT for ______.

Women are more cooperative and team oriented than men in the workplace.

Supportive communication involves listening carefully and receiving feedback from the other person.

What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?

According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 9: Communicating Effectively With Others

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

All of the following were identified as one of the "six C's" developed for effective managerial writing EXCEPT for ______.

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

People from North America and Europe tend to ______ eye contact when speaking with others, whereas people from Asia ______ eye contact.

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

The formal character of written communication is considered appropriate for all types of messages.

______ statements clearly relate to what was said previously and move the conversation forward.

According to your textbook, out of the time people spend on communication, about ______ of that time is spent on sending messages and about ______ is spent on receiving messages.

The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.

Discuss the components of supportive communication. Provide examples to support your discussion.

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

All of the following are characteristics of supportive communication EXCEPT for ______.

Women are more cooperative and team oriented than men in the workplace.

Supportive communication involves listening carefully and receiving feedback from the other person.

What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?

According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Organizational Behavior As a Way of Thinking and Acting

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

People from North America and Europe tend to eye contact when speaking with others, whereas people from Asia eye contact.

According to your textbook, out of the time people spend on communication, about of that time is spent on sending messages and about is spent on receiving messages.