Deck 1: Organizational Behavior As a Way of Thinking and Acting

Question 1

Helen feels that it is possible for a trained monkey to do the job of her workers. Which researcher's viewpoint is she espousing?

A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow

Answer 1

C

Question 2

Public servants have a responsibility to manage organizational behavior to meet ______.

A) public objectives and community needs
B) public objectives and organizational needs
C) public objectives and personal needs of employees
D) public objectives and to influence people to behave in a particular way

Answer 2

A

Question 3

Organizational behavior provides the ______ for managing human behavior in organizations.

A) strategies
B) rationale
C) goals
D) purpose

Answer 3

A

Question 4

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

A) coordination
B) representation
C) leadership
D) monitoring

Question 5

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education

Question 6

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

A) supervision
B) budgeting
C) representation
D) external awareness

Question 7

Theory Y characterizes people as ______.

A) motivated solely by money
B) lazy and uninvolved
C) inherently worthwhile
D) complex and difficult to understand

Question 8

Which of the following researchers explored the importance of organizational culture?

A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor

Question 9

Which of the following management functions involves self-knowledge and awareness of the impact on others?

A) interpersonal sensitivity
B) communication
C) representation
D) monitoring

Question 10

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?

A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit receiving adequate funding and central agency support?

Question 11

Which of the following is a what of the management function?

A) strategic view
B) broad perspective
C) leadership
D) monitoring

Question 12

Organizational behavior emphasizes ______.

A) human behavior and individual values
B) individual values and organizational structures
C) organizational structures and organizational values
D) organizational values and human behavior

Question 13

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

A) interpersonal sensitivity
B) technical competence
C) action orientation
D) strategic view

Question 14

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.

A) individual
B) group
C) organizational
D) systems

Question 15

The finding that people change their behavior when they know they are being observed is known as the ______.

A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results

Question 16

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in?

A) individual
B) group
C) organizational
D) systems

Question 17

Rensis Likert refers to managers as the ______.

A) focal point
B) trend setter
C) leader
D) linking pin

Question 18

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.

A) individual
B) group
C) organizational
D) systems

Question 19

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.

A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard

Question 20

Jason believes he should focus on the strength, resilience, and vitality of his workers. He is most likely influenced by which researcher?

A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman

Question 21

To be successful, executives at the top levels of government must have the ability to work with and through people.

Question 22

Managers make a difference.

Question 23

The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.

Question 24

Positive organizational scholarship focuses on what is wrong with people and their deficiencies.

Question 25

Discuss aspects of the what and how of management.

Question 26

Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?

Question 27

Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?

Question 28

Which of the following factors should managers use to engage their employees?

A) maintain a positive perspective
B) provide recognition and encouragement
C) a strengths-based approach
D) all of these

Question 29

Studies have shown that ______ is considered to be the primary factor that negatively affects employees' productivity.

A) poor management
B) distractions
C) co-worker hostility
D) unequal pay

Question 30

All of the following apply to the management of behavior in organizations EXCEPT:

A) It is multifaceted.
B) It is somewhat unpredictable.
C) It is challenging.
D) It is controllable.

Question 31

Organizational behavior is concerned with how people act, their motivations, and how they interact with others.

Question 32

The psychological theories of Sigmund Freud are useful when looking at adults in organizational settings.

Question 33

Frederick Taylor was greatly concerned with employee motivation.

Question 34

To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.

Question 35

The management of organizational behavior in the public sector does not concern governance in the public interest.

Question 36

Improvements to organizational processes, structure, and performance require ______.

A) management through people
B) management of people
C) management by engagement
D) none of these

Question 37

Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why, or why not?

Question 38

Discuss the evolution of research and understanding about human behavior in an organizational context. Be sure to identify the factors that led to changes in understanding organizational behavior.

Question 39

Management approaches that disrespect or ignore employees can be effective for short-term results.

Question 40

Organizational behavior can tell a manager what type of computer system will be most effective.