Question 1

Managers make a difference.

Accepted Answer

A) True 
 B)False  True

Question 2

Organizational behavior can tell a manager what type of computer system will be most effective.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

Accepted Answer

A)  coordination 
B)  representation 
C)  leadership 
D)  monitoring 
A)  coordination 
B)  representation 
C)  leadership 
D)  monitoring B

Question 4

The management of organizational behavior in the public sector does not concern governance in the public interest.

Accepted Answer

A) True 
 B)False

Question 5

Theory Y characterizes people as ______.

Accepted Answer

A)  motivated solely by money 
B)  lazy and uninvolved 
C)  inherently worthwhile 
D)  complex and difficult to understand 
A)  motivated solely by money 
B)  lazy and uninvolved 
C)  inherently worthwhile 
D)  complex and difficult to understand

Question 6

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.

Accepted Answer

A)  individual 
B)  group 
C)  organizational 
D)  systems 
A)  individual 
B)  group 
C)  organizational 
D)  systems

Question 7

Public servants have a responsibility to manage organizational behavior to meet ______.

Accepted Answer

A)  public objectives and community needs 
B)  public objectives and organizational needs 
C)  public objectives and personal needs of employees 
D)  public objectives and to influence people to behave in a particular way 
A)  public objectives and community needs 
B)  public objectives and organizational needs 
C)  public objectives and personal needs of employees 
D)  public objectives and to influence people to behave in a particular way

Question 8

All of the following apply to the management of behavior in organizations EXCEPT:

Accepted Answer

A)  It is multifaceted. 
B)  It is somewhat unpredictable. 
C)  It is challenging. 
D)  It is controllable. 
A)  It is multifaceted. 
B)  It is somewhat unpredictable. 
C)  It is challenging. 
D)  It is controllable.

Question 9

Management approaches that disrespect or ignore employees can be effective for short-term results.

Accepted Answer

A) True 
 B)False

Question 10

Frederick Taylor was greatly concerned with employee motivation.

Accepted Answer

A) True 
 B)False

Question 11

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

Accepted Answer

A)  interpersonal sensitivity 
B)  technical competence 
C)  action orientation 
D)  strategic view 
A)  interpersonal sensitivity 
B)  technical competence 
C)  action orientation 
D)  strategic view

Question 12

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

Accepted Answer

A)  supervision 
B)  budgeting 
C)  representation 
D)  external awareness 
A)  supervision 
B)  budgeting 
C)  representation 
D)  external awareness

Question 13

Studies have shown that ______ is considered to be the primary factor that negatively affects employees' productivity.

Accepted Answer

A)  poor management 
B)  distractions 
C)  co-worker hostility 
D)  unequal pay 
A)  poor management 
B)  distractions 
C)  co-worker hostility 
D)  unequal pay

Question 14

To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.

Accepted Answer

A) True 
 B)False

Question 15

Organizational behavior provides the ______ for managing human behavior in organizations.

Accepted Answer

A)  strategies 
B)  rationale 
C)  goals 
D)  purpose 
A)  strategies 
B)  rationale 
C)  goals 
D)  purpose

Question 16

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.

Accepted Answer

A)  individual 
B)  group 
C)  organizational 
D)  systems 
A)  individual 
B)  group 
C)  organizational 
D)  systems

Question 17

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.

Accepted Answer

A)  Kurt Lewin 
B)  Douglas McGregor 
C)  Frederick Taylor 
D)  Chester Barnard 
A)  Kurt Lewin 
B)  Douglas McGregor 
C)  Frederick Taylor 
D)  Chester Barnard

Question 18

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

Accepted Answer

A)  U.S. Office of Personnel Management 
B)  U.S. Office of Management & Budget 
C)  U.S. Office of Special Counsel 
D)  U.S. Department of Education 
A)  U.S. Office of Personnel Management 
B)  U.S. Office of Management & Budget 
C)  U.S. Office of Special Counsel 
D)  U.S. Department of Education

Question 19

Organizational behavior emphasizes ______.

Accepted Answer

A)  human behavior and individual values 
B)  individual values and organizational structures 
C)  organizational structures and organizational values 
D)  organizational values and human behavior 
A)  human behavior and individual values 
B)  individual values and organizational structures 
C)  organizational structures and organizational values 
D)  organizational values and human behavior

Question 20

Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?

Accepted Answer

Answers will vary. Students ma

Managers make a difference.

Organizational behavior can tell a manager what type of computer system will be most effective.

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

The management of organizational behavior in the public sector does not concern governance in the public interest.

Theory Y characterizes people as ______.

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.

Public servants have a responsibility to manage organizational behavior to meet ______.

All of the following apply to the management of behavior in organizations EXCEPT:

Management approaches that disrespect or ignore employees can be effective for short-term results.

Frederick Taylor was greatly concerned with employee motivation.

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

Studies have shown that ______ is considered to be the primary factor that negatively affects employees' productivity.

To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.

Organizational behavior provides the ______ for managing human behavior in organizations.

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

Organizational behavior emphasizes ______.

Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 1: Organizational Behavior As a Way of Thinking and Acting

Managers make a difference.

Organizational behavior can tell a manager what type of computer system will be most effective.

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

The management of organizational behavior in the public sector does not concern governance in the public interest.

Theory Y characterizes people as ______.

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ______ level.

Public servants have a responsibility to manage organizational behavior to meet ______.

All of the following apply to the management of behavior in organizations EXCEPT:

Management approaches that disrespect or ignore employees can be effective for short-term results.

Frederick Taylor was greatly concerned with employee motivation.

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

Studies have shown that ______ is considered to be the primary factor that negatively affects employees' productivity.

To be effective, public administrators and nonprofit managers must lead and motivate others only within their organizations.

Organizational behavior provides the ______ for managing human behavior in organizations.

Evaluating whether the unit is receiving an adequate funding and central agency support is analysis on the ______ level.

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ______.

The ______ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

Organizational behavior emphasizes ______.

Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision-Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Managing Conflict

Organizational Culture and Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters