Deck 2: Organizations in the Workplace

Question 1

A human relations manager might say the following: "Always remember to let employees know who is boss.

Answer 1

False

Question 2

THEORY X does not apply to physiological and safety needs of the hierarchy.

Answer 2

False

Question 3

Which of the following is a characteristic of communication in a Systems/Contingency organization?​

A)Most virtual organization communication occurs electronically. 
B)Employees at all levels must be able to communicate well. 
C)The working environment is inflexible and informal communication is discouraged.
D)​There's one best way to communicate. 

Answer 3

B

Question 4

Which of the following is a characteristic of communication in a Transformational organization?​

A)Most virtual organization communication occurs electronically. 
B)Employees at all levels must be able to communicate well.
C)The working environment is inflexible and informal communication is discouraged.
D)​There's a team-oriented,or participative,approach to employee-management relationships. 

Question 5

Standardization method to coordinate people is best in which size organization?

A)Less than 12 members
B)12 to 50 members
C)More than 50 members
D)​Size doesn't matter to this method

Question 6

​Three of the following statements are true about scientific management approach.Which one is not true?

A)Employees will be more productive if they are given rewards for productivity.
B)Organizations should determine what employee characteristics are needed for each job and then hire only workers with these characteristics.
C)Managers should determine the shortest and easiest way to perform tasks
D)​Managers can improve organizations by first improving management skills.

Question 7

Which organization model adapts to constant change through using multiunit and virtual structures,giving employees personal autonomy?​

A)Transformational 
B)Human Relations
C)Traditional/Classical
D)​Systems/Contingency 

Question 8

Which organizational model encourages informal communication?​

A)Human Resources​
B)Scientific management
C)Bureaucratic management
D)​Systems/Contingency

Question 9

A virtual organization is generally a temporary venture among several companies,each with a special expertise or process specialty.​

Question 10

Which organizational model does not recognize one best way to communicate?

A)Human Resources
B)Scientific management
C)Bureaucratic management
D)​Systems/Contingency

Question 11

A systems/contingency manager might say the following: "Regardless of what other managers may say,there is no single best way to manage - any model could be successful."​

Question 12

The following statement is true of the mutual adjustment method to coordinating people:

A)This method involves horizontal communication among peers.
B)This method has managers direct the work of members who do not make their own decisions.
C)This method has specific written standards for tasks,output levels,skills,and norms.
D)​This method is only appropriate for face-to-face communication. 

Question 13

Which of the following statements is most likely to express the opinions of the Human Resources model?​

A)"The best organization model depends on any number of internal and external factors."
B)"A 'team-oriented' approach to employee-management relationships works best."
C)"Managers should call their employees by first names and express sympathy with their personal problems."
D)​"Employees are basically lazy and will goof off if you let them." 

Question 14

Which of the following is a characteristic of communication in a Traditional Organization?​

A)Managers seek feedback and use the grapevine to gauge satisfaction.
B)The social side of communication is considered extremely important. 
C)Communication is rational,task-oriented,formal,and usually written.
D)​Communication is informal and free flowing.

Question 15

Which of the following statements is most likely to express the opinions of the Traditional/Classical model?​

A)"Employees are more productive if they feel appreciated and content."
B)"Employees will motivate themselves if they are allowed to participate in decision making."
C)"To feel secure,employees need and want structure."
D)​"There is no single best way to manage."

Question 16

The central principle of this theory rests on the idea that the whole is more than the sum of its parts.​

A)Transformational model
B)Theory Y
C)Theory Z
D)​Systems theory 

Question 17

Horizontal communication is not an important concept in the traditional model.​

Question 18

Current implementation of the Human Relations model is represented by​

A)A company using quality control circles to solve work problems.
B)A company using time-motion studies to determine minimum task performance.
C)A company with its own employee exercise and recreation facilities.
D)​A company that adapts its procedures to the culture and values of its employees.

Question 19

A tall organizations is an organization that has:​

A)Better complex decisions
B)Better employee morale 
C)Less efficient communication
D)​Shorter problem solving time-frames

Question 20

This organizational model believes in motivating employees with awards,money and working with people they like.​

A)Traditional/Classical
B)Human Relations
C)Human Resources
D)​Systems/Contingency

Question 21

List and discuss several advantages and disadvantages of communicating within the transformational organizational model.​

Question 22

In traditional organizations,two approaches emerged to solve the problems of inefficient organizations: the bureaucratic approach and the scientific approach.Compare these approaches.​

Question 23

Compare and contrast the Theory X and Theory Y model of communication.What are the benefits of managers who adopt the Theory Y model of communication?​

Question 24

Which type of organization discussed in the text would you most enjoy working for and why? Which ones should you most likely avoid and why?​

Question 25

Assess the impact that multiunit and virtual organizations have on communication in the Transformational Model.​