Deck 6: Anxiety, Technology, and Other Communication Obstacles

Question 1

All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?​

A)An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked.
B)A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft 
C)An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December. 
D)​A high level executive commented about company matters on his Facebook profile. 

Answer 1

C

Question 2

Which of the following is NOT true of telecommuting and videoconferencing?

A)Ironically,telecommuters have a worse work-life balance. 
B)Occasional face-to-face meetings will help the telecommuter be better at their job.
C)Telecommuters need a sense of involvement in the company.
D)​Participation in videoconferencing is more organized and orderly as compared with face-to-face meetings

Answer 2

A

Question 3

According to your text,effective company sexual harassment policies should include all of these except:​

A)Prompt investigation ​
B)Publicity 
C)Freedom from retaliation
D)​Punishment for offenders

Answer 3

B

Question 4

Which of the following is not true about videoconferencing?

A)Videoconferencing results in the show of less emotion during meetings.
B)Status differences are less noticeable in videoconferencing.
C)Videoconferences cause a high level of participant anxiety.
D)​Videoconferencing meetings are shorter than face-to-face meetings.

Question 5

More jobs come as a result of this method than any other way.​

A)Recruiting services 
B)Referrals 
C)Newspaper ads
D)​Online job sites

Question 6

When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of

A)A quid pro quo
B)The use of the wrong sensory channel 
C)Cognitive structuring ​
D)​Bypassing

Question 7

One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.​

Question 8

Whether a behavior is considered sexual harassment depends on the intentions of the harasser.​

Question 9

Workers are better at communicating in a virtual environment than they are in a traditional office space.​

Question 10

Which of the following is a disadvantage of using Instant Messaging?​

A)Decreased use of voicemail.
B)Communicating with several people at once.
C)The expectation of an instantaneous reply.
D)​Increased access to information. 

Question 11

Which of the following is not an anxiety reduction technique discussed in the text?​

A)Systematic sensitization ​
B)Cognitive mechanics 
C)Developmental restructuring
D)​Positive visualization

Question 12

What is the formula the text suggests for positive imagery?

A)Words + Feelings + Commitment = Confidence
B)Words + Practice + Feedback = Confidence
C)Words + Vivid Mental Pictures + Feelings = Confidence
D)​Words + Delivery + Repetition = Confidence

Question 13

Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.​

Question 14

When giving instructions,one should remember to​

A)Avoid repetition.
B)Use few words. 
C)Use jargon and technical terms to make the instructions clear.
D)​Use well-developed,detailed comparisons.

Question 15

Although all of the following are important,which one should be the first step when giving instructions?

A)Begin with simple,easy to understand words.
B)Begin with simple comparisons
C)Begin with specific explanations.
D)​Begin with an overall picture.

Question 16

Which of the following is true of sexual harassment?​

A)It has to occur between two people of the opposite sex.
B)Harassment doesn't apply to online activities.
C)The victim has to be the person who is being harassed.
D)​It has to be unwelcome. 

Question 17

According to your text,which of the following is an indication of learned trait anxiety?

A)You feel you are more nervous than anyone else in your group.
B)You feel you know more about your topic than your audience.
C)You watched someone else get really anxious before their speech and now you're really nervous,too.
D)​You feel prepared,but you worry that you will mess up in front of the group.

Question 18

Inference-observation confusion is:​

A)A failure to distinguish between what we observed firsthand and what we only assume to be true.
B)Vague versus direct instructions that cause frustration and conflict.
C)Physical disorientation that can occur with trait anxiety.
D)​when people incorrectly assume a word has identical meaning for everyone 

Question 19

Systematic desensitization involves:​

A)Learning to relax using deep muscle relaxation and breathing.
B)Identifying irrational self-talk that produces speaker anxiety.
C) Developing alternative coping statements.
D)​ Identifying reasonable speaking goals. 

Question 20

Trait anxiety is also known as communication apprehension.​

Question 21

There are a lot of advantages and disadvantages to using email in the workplace.Please describe them here. Do you think employers will still be using email as much five years from now and why?​

Question 22

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.​

Question 23

Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.​

Question 24

Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?​

Question 25

How can you use social media to find a job? What advice would you give the job seeker?​