Question 1

Inference-observation confusion is:​

Accepted Answer

A) A failure to distinguish between what we observed firsthand and what we only assume to be true. 
B) Vague versus direct instructions that cause frustration and conflict. 
C) Physical disorientation that can occur with trait anxiety. 
D) ​when people incorrectly assume a word has identical meaning for everyone 
A) A failure to distinguish between what we observed firsthand and what we only assume to be true. 
B) Vague versus direct instructions that cause frustration and conflict. 
C) Physical disorientation that can occur with trait anxiety. 
D) ​when people incorrectly assume a word has identical meaning for everyone A

Question 2

Which of the following is a disadvantage of using Instant Messaging?​

Accepted Answer

A) Decreased use of voicemail. 
B) Communicating with several people at once. 
C) The expectation of an instantaneous reply. 
D) ​Increased access to information. 
A) Decreased use of voicemail. 
B) Communicating with several people at once. 
C) The expectation of an instantaneous reply. 
D) ​Increased access to information. C

Question 3

When giving instructions,one should remember to​

Accepted Answer

A) Avoid repetition. 
B) Use few words. 
C) Use jargon and technical terms to make the instructions clear. 
D) ​Use well-developed,detailed comparisons. 
A) Avoid repetition. 
B) Use few words. 
C) Use jargon and technical terms to make the instructions clear. 
D) ​Use well-developed,detailed comparisons. B

Question 4

One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.​

Accepted Answer

A) True 
 B)False

Question 5

Workers are better at communicating in a virtual environment than they are in a traditional office space.​

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is not true about videoconferencing?

Accepted Answer

A) Videoconferencing results in the show of less emotion during meetings. 
B) Status differences are less noticeable in videoconferencing. 
C) Videoconferences cause a high level of participant anxiety. 
D) ​Videoconferencing meetings are shorter than face-to-face meetings. 
A) Videoconferencing results in the show of less emotion during meetings. 
B) Status differences are less noticeable in videoconferencing. 
C) Videoconferences cause a high level of participant anxiety. 
D) ​Videoconferencing meetings are shorter than face-to-face meetings.

Question 7

Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.​

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not an anxiety reduction technique discussed in the text?​

Accepted Answer

A) Systematic sensitization ​ 
B) Cognitive mechanics 
C) Developmental restructuring 
D) ​Positive visualization 
A) Systematic sensitization ​ 
B) Cognitive mechanics 
C) Developmental restructuring 
D) ​Positive visualization

Question 9

All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?​

Accepted Answer

A) An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked. 
B) A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft 
C) An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December. 
D) ​A high level executive commented about company matters on his Facebook profile. 
A) An administrative assistant who complained on his personal blog that he was asked to contribute to a birthday card for a manager he disliked. 
B) A new Google employee commented online about Google's health benefits and compared them unfavorably to Microsoft 
C) An Amazon employee commented on Facebook that their holiday toy prices were inflated in November and December. 
D) ​A high level executive commented about company matters on his Facebook profile.

Question 10

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.​

Accepted Answer

Trait anxiety (communication apprehensio

Question 11

Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.​

Accepted Answer

There are a variety of obstacles discuss

Question 12

Systematic desensitization involves:​

Accepted Answer

A) Learning to relax using deep muscle relaxation and breathing. 
B) Identifying irrational self-talk that produces speaker anxiety. 
C)  Developing alternative coping statements. 
D) ​ Identifying reasonable speaking goals. 
A) Learning to relax using deep muscle relaxation and breathing. 
B) Identifying irrational self-talk that produces speaker anxiety. 
C)  Developing alternative coping statements. 
D) ​ Identifying reasonable speaking goals.

Question 13

Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?​

Accepted Answer

Bypassing occurs when people assume that

Question 14

According to your text,effective company sexual harassment policies should include all of these except:​

Accepted Answer

A) Prompt investigation ​ 
B) Publicity 
C) Freedom from retaliation 
D) ​Punishment for offenders 
A) Prompt investigation ​ 
B) Publicity 
C) Freedom from retaliation 
D) ​Punishment for offenders

Question 15

When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of

Accepted Answer

A) A quid pro quo 
B) The use of the wrong sensory channel 
C) Cognitive structuring ​ 
D) ​Bypassing 
A) A quid pro quo 
B) The use of the wrong sensory channel 
C) Cognitive structuring ​ 
D) ​Bypassing

Question 16

Although all of the following are important,which one should be the first step when giving instructions?

Accepted Answer

A) Begin with simple,easy to understand words. 
B) Begin with simple comparisons 
C) Begin with specific explanations. 
D) ​Begin with an overall picture. 
A) Begin with simple,easy to understand words. 
B) Begin with simple comparisons 
C) Begin with specific explanations. 
D) ​Begin with an overall picture.

Question 17

What is the formula the text suggests for positive imagery?

Accepted Answer

A) Words + Feelings + Commitment = Confidence 
B) Words + Practice + Feedback = Confidence 
C) Words + Vivid Mental Pictures + Feelings = Confidence 
D) ​Words + Delivery + Repetition = Confidence 
A) Words + Feelings + Commitment = Confidence 
B) Words + Practice + Feedback = Confidence 
C) Words + Vivid Mental Pictures + Feelings = Confidence 
D) ​Words + Delivery + Repetition = Confidence

Question 18

More jobs come as a result of this method than any other way.​

Accepted Answer

A) Recruiting services 
B) Referrals 
C) Newspaper ads 
D) ​Online job sites 
A) Recruiting services 
B) Referrals 
C) Newspaper ads 
D) ​Online job sites

Question 19

According to your text,which of the following is an indication of learned trait anxiety?

Accepted Answer

A) You feel you are more nervous than anyone else in your group. 
B) You feel you know more about your topic than your audience. 
C) You watched someone else get really anxious before their speech and now you're really nervous,too. 
D) ​You feel prepared,but you worry that you will mess up in front of the group. 
A) You feel you are more nervous than anyone else in your group. 
B) You feel you know more about your topic than your audience. 
C) You watched someone else get really anxious before their speech and now you're really nervous,too. 
D) ​You feel prepared,but you worry that you will mess up in front of the group.

Question 20

Which of the following is NOT true of telecommuting and videoconferencing?

Accepted Answer

A) Ironically,telecommuters have a worse work-life balance. 
B) Occasional face-to-face meetings will help the telecommuter be better at their job. 
C) Telecommuters need a sense of involvement in the company. 
D) ​Participation in videoconferencing is more organized and orderly as compared with face-to-face meetings 
A) Ironically,telecommuters have a worse work-life balance. 
B) Occasional face-to-face meetings will help the telecommuter be better at their job. 
C) Telecommuters need a sense of involvement in the company. 
D) ​Participation in videoconferencing is more organized and orderly as compared with face-to-face meetings

Inference-observation confusion is:

Which of the following is a disadvantage of using Instant Messaging?

When giving instructions,one should remember to

One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.

Workers are better at communicating in a virtual environment than they are in a traditional office space.

Which of the following is not true about videoconferencing?

Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.

Which of the following is not an anxiety reduction technique discussed in the text?

All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.

Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.

Systematic desensitization involves:

Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?

According to your text,effective company sexual harassment policies should include all of these except:

When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of

Although all of the following are important,which one should be the first step when giving instructions?

What is the formula the text suggests for positive imagery?

More jobs come as a result of this method than any other way.

According to your text,which of the following is an indication of learned trait anxiety?

Which of the following is NOT true of telecommuting and videoconferencing?

Communication and Ethics

Organizations in the Workplace

Handling Conflict, Cultural Diversity, and Relationships

Effective Listening

Nonverbal Communication

Basic Information for All Types of Interviews

The Employment Interview

Small-Group Communication and Problem Solving

Participation and Leadership in Teams

Informative Presentations: Plan, Research, Organize, and Deliver

Verbal and Visual Supporting Materials

Persuasive Presentations: Individual or Team

Written Communication

Filters

Exam 6: Anxiety, Technology, and Other Communication Obstacles

Inference-observation confusion is:​

Which of the following is a disadvantage of using Instant Messaging?​

When giving instructions,one should remember to​

One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.​

Workers are better at communicating in a virtual environment than they are in a traditional office space.​

Which of the following is not true about videoconferencing?

Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.​

Which of the following is not an anxiety reduction technique discussed in the text?​

All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?​

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.​

Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.​

Systematic desensitization involves:​

Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?​

According to your text,effective company sexual harassment policies should include all of these except:​

When Katrina got an email from her boss asking "Can you come see me right away?" she interpreted it to mean that she was in trouble.But when she got to her boss's office,she discovered out that her boss had just wanted to introduce her to a special visitor to the office.This is an example of

Although all of the following are important,which one should be the first step when giving instructions?

What is the formula the text suggests for positive imagery?

More jobs come as a result of this method than any other way.​

According to your text,which of the following is an indication of learned trait anxiety?

Which of the following is NOT true of telecommuting and videoconferencing?

Communication and Ethics

Organizations in the Workplace

Handling Conflict, Cultural Diversity, and Relationships

Effective Listening

Nonverbal Communication

Basic Information for All Types of Interviews

The Employment Interview

Small-Group Communication and Problem Solving

Participation and Leadership in Teams

Informative Presentations: Plan, Research, Organize, and Deliver

Verbal and Visual Supporting Materials

Persuasive Presentations: Individual or Team

Written Communication

Filters

Inference-observation confusion is:

Which of the following is a disadvantage of using Instant Messaging?

When giving instructions,one should remember to

One reason why so many speakers start their speech with humor is that it tends to relax them as well as their listeners.

Workers are better at communicating in a virtual environment than they are in a traditional office space.

Social media is becoming less commonly used than it once was by recruiters as part of the hiring process.

Which of the following is not an anxiety reduction technique discussed in the text?

All of these stories are true stories shared in your text about people who were fired from their job because of something they posted on social media.Which of these stories is not true?

If you had a friend with high trait anxiety,what procedures or steps would you recommend that he or she follow to manage anxiety? Be specific.

Select any two of the obstacles included in the reading and include the following information on each: (1)Briefly explain the obstacle,(2)tell why it is considered an obstacle to communication,and (3)give at least one example of the obstacle.

Systematic desensitization involves:

Describe the problem of bypassing.Give an example of bypassing that you have personally experienced or witnessed.Did a communication breakdown occur as a result of the incident? What happened?

According to your text,effective company sexual harassment policies should include all of these except:

More jobs come as a result of this method than any other way.