Deck 14: Written Communication

Question 1

Informative reports are important to both supervisors and employees because​

A)They are one of two ways supervisors can stay up to date on the information they need.
B)Supervisors use them to communicate information to clients.
C)Employees use them to communicate company policies to supervisors.
D)​Employees use them to demonstrate product use to clients.

Answer 1

B

Question 2

Which of the following is NOT true about effective outlining?​

A)Include at least three supporting items per level.
B)Include transitions,sources and a list of references
C)You want to indent for faster comprehension
D)​Capitalize the first word in each level

Answer 2

A

Question 3

In writing thank you letters;the tone should be formal yet friendly.

Answer 3

True

Question 4

A persuasive report contains all of the following except

A)A methods section describing how the information was collected.
B)A problem section defining the problem.
C)A conclusion and recommendations section with suggested action items.
D)​A consequences section with detailed consequences of not following the recommendations.

Question 5

In writing to inform,when your subject matter is complex,may be difficult to comprehend,or requires the clarification of some process,you should use a​

A)description
B)definition
C)explanation
D)​narration

Question 6

According to Fisher,an outstanding narration should be easy to follow and make sense.Fisher termed this​

A)Fidelity
B)Probability 
C)Consistency
D)​Logical

Question 7

If you want to use Twitter to help you get a job,you should

A)Include your age​
B)Add a link to your other websites 
C)Include your Resume​
D)​Use a fake name 

Question 8

People are more likely to make a decision requiring a change of belief or action if

A)The future is visualized for them
B)They are presented with strong statistical support
C)They are asked directly to do so.
D)​The problem-solution organizational pattern is used.

Question 9

In writing to inform,when your audience is unfamiliar with your topic or if your topic is complicated,you should use a

A)description
B)definition
C)explanation
D)​narration

Question 10

Once an interviewer picks up your resume,you have

A)5 minutes to grab their attention.
B)less than 10 seconds to grab their attention.
C)45 seconds to a minute to grab their attention.
D)​30 seconds to grab their attention.

Question 11

To minimize tone problems in email,it is recommended that we​

A)Avoid short email 
B)Avoid long email
C)Keep it light and fun,not stiff
D)​Use a variety of fun looking fonts 

Question 12

Social media length is better at 2 to 3 minutes.​

Question 13

The text tells us that for most people,ethical lapses in plagiarism tend to occur in all of these situations except which of the following?

A)On deadline
B)Under pressure 
C)Without time to check sources carefully
D)​When money is involved

Question 14

Twitter messages have traditionally been limited to 140 characters,but research pegs ideal length to catch reader interest at about​

A)120 characters
B)110 characters
C)100 characters​
D)​90 characters

Question 15

Because there are no facial expressions or gestures to accompany a written message,it is easier to interpret them accurately.​

Question 16

In the business setting,when face-to-face communication is not possible,the preferred method is​

A)email​
B)Instant messaging
C)Text
D)Twitter

Question 17

In writing follow-up letters,do not express disappointment at not receiving the job.

Question 18

Informative reports are important to both supervisors and employees because

A)They are one of two ways supervisors can stay up to date on the information they need.
B)Supervisors use them to communicate information to clients.
C)Employees use them to communicate company policies to supervisors.
D)​Employees use them to demonstrate product use to clients.

Question 19

In written communication,avoid using all capital letters except for emphasis of a single word or short phrase.​

Question 20

Ineffective writers often​

A)Leave off the introduction and conclusion
B)Are too brief
C)Imagine they are writing to an actual person,instead of a generic audience
D)​Leave too much white space on the page

Question 21

What role does an outline play in planning an informative report? What are some guidelines for producing effective outlines?​

Question 22

Why use narrations? What are the two things that need to be included in an effective narration?​

Question 23

What are the three characteristics of effective resumes discussed in this text?​

Question 24

The best written communication performs several functions.What are they?​

Question 25

What delivery skills are necessary to making great videos?​