Deck 13: Conflict and Stress

Question 1

A ready supply of resources is especially likely to prompt conflict among organizational subunits.

Answer 1

False

Question 2

Occasionally,some degree of ________ conflict is actually beneficial for team performance.

Answer 2

task

Question 3

After a few days on a new job,you find yourself arguing with members of your group over who has authority and responsibility and who should do what.What is this an example of?

A)A relationship conflict
B)A task conflict
C)Intergroup bias
D)A process conflict
E)Conflict dynamics

Answer 3

D

Question 4

Not all conflict is detrimental.

Question 5

What is a process conflict?

A)Disagreements about the nature of work to be done.
B)Disagreements about how the organization should function.
C)Disagreements about how work should be organized and accomplished.
D)Disagreements about how conflict should be managed.
E)Disagreements about the relationships among group members.

Question 6

In the context of work groups and teams,relationship and process conflict tend to be beneficial to member satisfaction and team performance.

Question 7

In the context of work groups and teams,relationship and ________ conflict tend to be detrimental to member satisfaction and team performance.

Question 8

Occasionally,some degree of task conflict is actually beneficial to member satisfaction.

Question 9

Which of the following statements concerning compromise is FALSE?

A)Compromise involves each party giving up something with the expectation that it will receive something in exchange.
B)Compromise is especially useful for resolving conflicts that stem from power differences.
C)The goal of compromise is to establish rules of exchange to resolve conflict.
D)Effective compromises are highly dependent on the bargaining skills and the good will of the bargainers.
E)Compromise is especially useful for resolving conflicts that stem from scarce resources.

Question 10

Which of the following is a critical factor associated with intergroup bias?

A)Locus of control
B)Negative affectivity
C)Type A behaviour
D)Type B behaviour
E)Self-esteem

Question 11

Conflict is especially likely when those of low status are dependent upon those of high status.

Question 12

A conflict management style characterized by low assertiveness of one's own interests and low cooperation with the other party is called

A)avoiding.
B)accommodating.
C)competing.
D)compromise.
E)collaborating.

Question 13

Ambiguous jurisdictions and scarce resources cause ________.

Question 14

In the context of work groups and teams,relationship and process conflict tend to be detrimental to member satisfaction but beneficial for team performance.

Question 15

Different approaches to managing conflict are a function of

A)aggressiveness and cooperativeness.
B)assertiveness and cooperativeness.
C)assertiveness and communication.
D)aggressiveness and communication.
E)assertiveness and aggressiveness.

Question 16

What are the main causes of organizational conflict?

Question 17

Competition is an example of conflict.

Question 18

Occasionally,some degree of task conflict is actually beneficial for team performance.

Question 19

Disagreements about the nature of the work to be done are called

A)relationship conflicts.
B)work conflicts.
C)process conflicts.
D)organization conflicts.
E)task conflicts.

Question 20

Which of the following events is least likely to happen when conflict begins between two groups?

A)The parties begin to conceal information from each other.
B)On each side, conciliatory persons who are skilled at conflict resolution emerge as leaders.
C)Each group becomes more cohesive.
D)While the opposite party is negatively stereotyped, the image of one's own position is boosted.
E)Contact with the opposite party is discouraged.

Question 21

competing (high assertiveness,low cooperativeness)-most transactions where buyer and seller do not expect to meet again;The input question seems to be referring to a specific conflict management style or negotiation strategy known as "competing," which is characterized by high assertiveness and low cooperativeness. This approach is often used in situations where one party aims to win or achieve their objectives without seeking to cooperate or accommodate the interests of the other party.

Question 22

What are the five modes or styles of managing conflict? Give an example which illustrates the relationship between assertiveness and cooperativeness for each mode.

Question 23

Which of the following is NOT a distributive negotiation tactic?

A)Threats
B)Concessions
C)Promises
D)Verbal persuasion
E)Cutting costs

Question 24

One way to stimulate conflict is to

A)make the parties independent of each other.
B)clarify ambiguous jurisdictions.
C)make resources scarce.
D)invoke a superordinate goal.
E)make lower status individuals dependent on those of higher status.

Question 25

A conflict management style that maximizes assertiveness and minimizes cooperation is called

A)avoiding.
B)accommodating.
C)competing.
D)compromise.
E)collaborating.

Question 26

When cooperativeness is low and assertiveness is high the mode of conflict management is ________.

Question 27

A conflict management style that maximizes both assertiveness and cooperation is called

A)avoiding.
B)accommodating.
C)competing.
D)compromise.
E)collaborating.

Question 28

In the labour dispute,a third party was assigned to decide on the wage rate the company would have to pay the union.In this case,we can be fairly certain that

A)a mediator was assigned because distributive negotiation failed.
B)a mediator was assigned because integrative negotiation failed.
C)an arbitrator was assigned because distributive negotiation failed.
D)an arbitrator was assigned because integrative negotiation failed.
E)the appointment of a mediator has been mandated by law.

Question 29

A superordinate goal is a goal that requires

A)conflict.
B)collaboration.
C)competition.
D)compromise.
E)accommodation.

Question 30

When cooperativeness is high and assertiveness is low the mode of conflict management is ________.

Question 31

A conflict management style that combines intermediate levels of assertiveness and cooperation is called

A)avoiding.
B)accommodating.
C)competing.
D)compromise.
E)collaborating.

Question 32

accommodating (low assertiveness,high cooperativeness)-going to the movie that your date wants to see instead of the one that you would rather see;

Question 33

collaborating (high assertiveness,high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives,and jointly contribute to the attainment of the company's goals;

Question 34

Superordinate goals are

A)goals that have the highest priority in the organization.
B)goals that are used to stimulate conflict.
C)goals that are most likely to provoke dysfunctional organizational politics.
D)goals that can only be achieved by collaboration between conflicting parties.
E)goals that can only be achieved through distributive negotiation.

Question 35

________ exists when assertiveness and cooperativeness are both high.

Question 36

A conflict management style in which one cooperates with the other party,while not asserting one's own interests is called

A)avoiding.
B)accommodating.
C)competing.
D)compromise.
E)collaborating.

Question 37

compromising (moderate assertiveness,moderate cooperativeness)-when it becomes clear to union negotiators and management that neither is going to get the maximum deal they had hoped for,they settle for a deal that is adequate (satisficing).

Question 38

In order to stimulate conflict,a manager might

A)stop networking.
B)make resources scarcer.
C)assign a superordinate goal.
D)ignore controversy.
E)clarify goals.

Question 39

avoiding (low assertiveness,low cooperativeness)-a manager who postpones meeting with an employee who wants a raise;

Question 40

Which of the following are integrative negotiation tactics?

A)Copious information exchange
B)Cutting costs
C)Increasing resources
D)Framing differences as opportunities
E)All of the above

Question 41

When is constructive conflict most likely?

A)the tendency to engage in conflict is suppressed
B)the tendency to avoid conflict is suppressed
C)when the parties do not know each other very well
D)when the parties know each other very well
E)the tendency to avoid conflict is more beneficial to both parties

Question 42

What strategies were found to be most effective in a study in which new hires who negotiated received a salary premium?

A)Compromising and accommodating
B)Compromising and collaborating
C)Accommodating and competing
D)Collaborating and competing
E)Compromising and competing

Question 43

If the parties to a conflict engage in open-minded discussion of their differences and are open to evidence that is counter to their current position,what is likely to happen?

A)conflict stimulation
B)integrative negotiation
C)distributive negotiation
D)constructive conflict
E)third party involvement

Question 44

Distributive negotiation requires a degree of creativity.

Question 45

Conflict stimulation can foster change.

Question 46

In conventional arbitration

A)each party makes a final offer.
B)the arbitrator can choose any outcome.
C)each party meets separately with the arbitrator to choose an outcome.
D)the arbitrator and parties choose an outcome together.
E)the parties choose the outcome together and then present it to the arbitrator.

Question 47

A strategy of increasing conflict in order to motivate change is called

A)conflict situation.
B)conflict adaptation.
C)conflict management.
D)conflict stimulation.
E)conflict strategy.

Question 48

Which of the following best describes constructive conflict?

A)a strategy of increasing conflict to motivate change
B)the benefits outweigh the costs
C)the benefits outweigh the loss
D)a strategy of preventing conflict to improve decision making
E)a strategy of finding benefits of a conflict for all parties

Question 49

Superordinate goals require collaboration for their achievement.

Question 50

Distributive negotiation assumes that mutual problem solving can result in a win-win situation in which the pie is actually enlarged before distribution.

Question 51

One of the most commonly arbitrated disputes between employers and employees is

A)dismissal for theft.
B)dismissal for tardiness.
C)dismissal for conflict.
D)dismissal for excessive absenteeism.
E)dismissal for excessive lateness.

Question 52

Introducing a superordinate goal is an example of

A)third party involvement.
B)distributive negotiation tactics.
C)integrative negotiation tactics.
D)mediation.
E)arbitration.

Question 53

Distributive and integrative negotiations can take place simultaneously.

Question 54

Conflict for which the benefits outweigh the costs is called

A)cost-benefit conflict.
B)distributive conflict.
C)integrative conflict.
D)constructive conflict.
E)functional conflict.

Question 55

In final offer arbitration

A)the arbitrator can choose any outcome on his/her own, and it is final.
B)the arbitrator makes a final offer to each party, and they can accept or reject it.
C)each party makes a final offer, and the arbitrator chooses one of them.
D)each party decides on a final offer together, and then presents it to the arbitrator.
E)the arbitrator meets with each party and then makes a final offer.

Question 56

Distributive negotiation occurs on the axis between

A)competition and collaboration.
B)competition and accommodation.
C)collaboration and accommodation.
D)competition and avoiding.
E)collaboration and compromise.

Question 57

Integrative negotiation is essentially a single-issue negotiation.

Question 58

Integrative negotiation occurs on the axis between

A)avoiding and accommodating.
B)avoiding and competing.
C)avoiding and compromise.
D)avoiding and collaborating.
E)competition and accommodating.

Question 59

A study on salary negotiations found that new hires who negotiated received a

A)$1,000 salary premium.
B)$2,000 salary premium.
C)$3,000 salary premium.
D)$4,000 salary premium.
E)$5,000 salary premium.

Question 60

Distributive negotiation assumes a zero-sum,win-lose situation in which a fixed pie is divided up between the parties.

Question 61

Integrative negotiation requires a degree of creativity.

Question 62

By definition,which event occurs first?

A)Stress reaction
B)Stress
C)Stressor
D)Burnout
E)Anxiety

Question 63

Constructive conflict refers to conflict for which the costs outweigh the benefits.

Question 64

The text defines stress as a syndrome that includes depersonalization,emotional exhaustion,and perceptions of low accomplishment.

Question 65

A recent study showed that new hires who ________ received a $5000 salary premium.

Question 66

Stressors are the behavioural,psychological,and physiological consequences of stress.

Question 67

Stress reactions can be

A)cognitive, psychological, and behavioural.
B)behavioural, psychological, and physiological.
C)cognitive, psychological, and physiological.
D)emotional, cognitive, and behavioural.
E)emotional, behavioural, and physiological.

Question 68

Constructive conflict refers to conflict for which the benefits outweigh the costs.

Question 69

Constructive conflict is most likely when the tendency to avoid conflict is suppressed and the parties engage in open-minded discussion of their differences.

Question 70

Environmental events or conditions that have the potential to induce stress are called

A)stress reactions.
B)stressors.
C)anxiety episodes.
D)burnout.
E)defence mechanisms.

Question 71

Paula resolved the conflict between her employees by giving them a very attractive assignment that neither could accomplish on his own.Paula used a(n)________ to resolve the conflict.

Question 72

What is the difference between distributive and integrative negotiation? Discuss the main tactics used in each.

Question 73

According to a study conducted by the American Psychological Association,work was reported to be a potent source of stress,edging out ________ and ________.

A)health; finances
B)health; changing jobs
C)finances; changing jobs
D)finances; death of a loved one
E)health; relationships

Question 74

Constructive conflict is most likely to promote good decisions and positive organizational change.

Question 75

The three stages of a stress episode are,in order

A)stress, stressor, and stress reactions.
B)frustration, stress, and conflict.
C)stress reactions, stressor, and stress.
D)stressor, stress, and stress reactions.
E)stress, anxiety, and conflict.

Question 76

What is constructive conflict when is most likely to happen?

Question 77

Similar factors provoke stress and lead to similar reactions around the globe.

Question 78

________ conflict is most likely when the tendency to avoid conflict is suppressed and the parties engage in open-minded discussion of their differences.

Question 79

________ negotiation requires a degree of creativity.

Question 80

Conflict for which the benefits outweigh the costs is known as ________ conflict.