Exam 13: Conflict and Stress

An essential assumption about the job demands-resources model is that high job resources foster work engagement,while high job demands exhaust employees physically and mentally,and lead to burnout.Explain how this is so and how job resources can be applied to help buffer the negative impact of excessive job demands.Provide examples to help illustrate your answer.

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Question 1

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Job resources refer to features of a job that are functional in that they help achieve work goals,reduce job demands,and stimulate personal growth,learning,and development.Job resources can come from the organization,interpersonal and social relations,the organization or work,and the task itself.Research has found that job demands are related to burnout,disengagement,and health problems,while job resources lead to work engagement,organizational citizenship behaviour,and organizational commitment.Resources also buffer the negative effects of job demands on well-being.Organizations can provide job resources such as career opportunities,supervisor support,role clarity,and autonomy and feedback to foster work engagement and act as a buffer against the negative effects of job demands.

The individual who uses the most defence mechanisms against stress is exhibiting the best pattern of coping with stress.

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(True/False)

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Question 2

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False

A national Canadian survey determined that work-family conflict results in decreased ________ and increased absenteeism.

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Question 3

Correct Answer:

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work performance

Burnout is an example of a stressor.

(True/False)

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Question 4

According to a study conducted by the American Psychological Association,work was reported to be a potent source of stress,edging out and .

(Short Answer)

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Question 5

Women are more likely to report emotional exhaustion and men are more likely to report depersonalization.

(True/False)

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Question 6

People have remarkably similar levels of toleration for stress.

(True/False)

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Question 7

Conflict stimulation can foster change.

(True/False)

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Question 8

Men and women are equally victimized by stress due to work-family conflict.

(True/False)

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Question 9

Timothy was very scared that he would be laid off due to the recession,but he went around the office acting happy and relaxed.This "false front" is an example of ________.

(Short Answer)

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Question 10

Working with clients who have severe emotional or physical problems is a prime cause of burnout.

(True/False)

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Question 11

In general,those with high self-esteem,high conscientiousness,and internal control report more burnout.

(True/False)

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Question 12

After Alex was fired from his job,he went home and ripped up his small tomato patch.His reaction to stress was one of

(Multiple Choice)

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Question 13

Why is abusive supervision especially damaging to employee well-being?

(Multiple Choice)

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Question 14

Distributive negotiation requires a degree of creativity.

(True/False)

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Question 15

When cooperativeness is high and assertiveness is low the mode of conflict management is ________.

(Short Answer)

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Question 16

collaborating (high assertiveness,high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives,and jointly contribute to the attainment of the company's goals;

(Short Answer)

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Question 17

Which of the following statements concerning compromise is FALSE?

(Multiple Choice)

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Question 18

Coming to work when one is experiencing stress is called presenteeism.

(True/False)

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Question 19

Alexis,a writer,experienced much stress when she could not get her novel published.In response,she resolved to become a superior literature teacher.Which defense mechanism is at work here?

(Multiple Choice)

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Question 20

Showing 1 - 20 of 315

The individual who uses the most defence mechanisms against stress is exhibiting the best pattern of coping with stress.

A national Canadian survey determined that work-family conflict results in decreased ________ and increased absenteeism.

Burnout is an example of a stressor.

According to a study conducted by the American Psychological Association,work was reported to be a potent source of stress,edging out and .

Women are more likely to report emotional exhaustion and men are more likely to report depersonalization.

People have remarkably similar levels of toleration for stress.

Conflict stimulation can foster change.

Men and women are equally victimized by stress due to work-family conflict.

Timothy was very scared that he would be laid off due to the recession,but he went around the office acting happy and relaxed.This "false front" is an example of ________.

Working with clients who have severe emotional or physical problems is a prime cause of burnout.

In general,those with high self-esteem,high conscientiousness,and internal control report more burnout.

After Alex was fired from his job,he went home and ripped up his small tomato patch.His reaction to stress was one of

Why is abusive supervision especially damaging to employee well-being?

Distributive negotiation requires a degree of creativity.

When cooperativeness is high and assertiveness is low the mode of conflict management is ________.

collaborating (high assertiveness,high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives,and jointly contribute to the attainment of the company's goals;

Which of the following statements concerning compromise is FALSE?

Coming to work when one is experiencing stress is called presenteeism.

Alexis,a writer,experienced much stress when she could not get her novel published.In response,she resolved to become a superior literature teacher.Which defense mechanism is at work here?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change,Development,and Innovation

Filters

Exam 13: Conflict and Stress

The individual who uses the most defence mechanisms against stress is exhibiting the best pattern of coping with stress.

A national Canadian survey determined that work-family conflict results in decreased ________ and increased absenteeism.

Burnout is an example of a stressor.

According to a study conducted by the American Psychological Association,work was reported to be a potent source of stress,edging out ________ and ________.

Women are more likely to report emotional exhaustion and men are more likely to report depersonalization.

People have remarkably similar levels of toleration for stress.

Conflict stimulation can foster change.

Men and women are equally victimized by stress due to work-family conflict.

Timothy was very scared that he would be laid off due to the recession,but he went around the office acting happy and relaxed.This "false front" is an example of ________.

Working with clients who have severe emotional or physical problems is a prime cause of burnout.

In general,those with high self-esteem,high conscientiousness,and internal control report more burnout.

After Alex was fired from his job,he went home and ripped up his small tomato patch.His reaction to stress was one of

Why is abusive supervision especially damaging to employee well-being?

Distributive negotiation requires a degree of creativity.

When cooperativeness is high and assertiveness is low the mode of conflict management is ________.

collaborating (high assertiveness,high cooperativeness)-two department managers in the same company must share limited resources to achieve their individual departmental objectives,and jointly contribute to the attainment of the company's goals;

Which of the following statements concerning compromise is FALSE?

Coming to work when one is experiencing stress is called presenteeism.

Alexis,a writer,experienced much stress when she could not get her novel published.In response,she resolved to become a superior literature teacher.Which defense mechanism is at work here?

Organizational Behaviour and Management

Personality and Learning

Perception, Attribution, and Diversity

Values,Attitudes,and Work Behaviour

Theories of Work Motivation

Motivation in Practice

Groups and Teamwork

Social Influence, Socialization, and Organizational Culture

Leadership

Communication

Decision Making

Power, Politics, and Ethics

Organizational Structure

Organizational Change,Development,and Innovation

Filters

According to a study conducted by the American Psychological Association,work was reported to be a potent source of stress,edging out and .