Deck 20: Prevention of Workplace Violence

Question 1

A common-sense look at the workplace to find existing or potential hazards for workplace violence is:

A) worksite analysis.
B) risk management.
C) administrative rounds.
D) hazard prevention and control.

Answer 1

worksite analysis.

Question 2

An integrated effort across all disciplines and functional areas to protect the financial assets of an organization from loss by focusing on the prevention of problems that can lead to untoward events and lawsuits is called _____ management.

A) risk
B) threat
C) total quality
D) human resources

Answer 2

risk

Question 3

Posters have been distributed with information about workplace violence such as typical profiles of workplace killers, characteristics of disgruntled employees, motivations for violent actions, and factors that contribute to the problem. This approach is completed by:

A) the FBI.
B) threat assessment team.
C) human resources.
D) senior leadership.

Answer 3

threat assessment team.

Question 4

Employee assistance programs:

A) allow employers to place staff into anger management programs designed to help control potentially violent behavior.
B) encourage employees to provide assistance to co-workers experiencing workplace violence.
C) provide services to help employees cope with stressors that occur at home or work.
D) train employees to deescalate violent situations.

Question 5

The most prevalent source of violence against nurses is from:

A) a current or former employee.
B) customers, clients, or patients.
C) criminals with no other connection to the workplace but who simply intend to commit a crime.
D) someone who is not employed at the workplace but has a personal relationship with an employee.

Question 6

Employee assistance programs can be especially useful when mitigating which source of violence?

A) Patients
B) Current or former workers
C) Criminals with no connection to the employer
D) Someone who has a personal relationship with an employee

Question 7

Administrative controls that may affect workplace violence include: (Select all that apply.)

A) adequate staffing levels.
B) controlled access.
C) development of systems to alert security personnel to threats of violence.
D) conflict resolution.
E) architectural modifications.

Question 8

What is the primary component of a violence prevention program?

A) Regulatory guidelines
B) Employee commitment
C) Financial commitment
D) Management commitment

Question 9

County Hospital has purchased a computerized reporting system for reporting incidents, including acts of violence. Violence reports are aggregated, trended, and used to mitigate future incidences of workplace violence. This type of management framework is _____ management.

A) risk
B) threat
C) total quality
D) human resources

Question 10

A long-standing mental health nursing tool may be used in an aggressive or violent situation. The use of verbal and physical expressions of empathy, alliance, and non-confrontational limit setting is known as:

A) de-escalation.
B) chemical restraint.
C) stress management.
D) emergency assistance programs.

Question 11

The agency that oversees the safety and health of health care workers is:

A) The Joint Commission (TJC).
B) the Department of Public Health (DPH).
C) OSHA.
D) CMS.

Question 12

An important role of the human resources department in limiting workplace violence is:

A) allowing the local police force to control violence within the facility.
B) delegating the control of workplace violence to individual unit managers.
C) developing comprehensive violence prevention policies and procedures.
D) empowering each nurse to assess each situation and react accordingly.

Question 13

What percentage of assaults in the workplace are committed against health care workers?

A) 50%
B) 20%
C) 15%
D) 40%

Question 14

Staff nurses may be able to avoid bullying behavior through:

A) increasing time spent with patients at the bedside.
B) ignoring the assaults.
C) filing a grievance.
D) cognitive rehearsal training.

Question 15

The chief operations officer of a local hospital has issued a memorandum indicating that the modular waiting room furnishings will be replaced with stationary units. This is an example of which type of strategy for preventing workplace violence?

A) Administrative controls
B) Behavior modification
C) Environmental design
D) Fixture adaptation

Question 16

A nurse executive is a member of a collaborative committee assigned to revise the violence prevention program. After reviewing the program, the committee has determined that the following components already were included in the existing program: a written plan available to all employees, a system for tracking work-related assaults, and specific strategies for reducing the severity of violent injuries. A primary revision recommended by the committee should be the inclusion of a:

A) detailed description of last year's injuries.
B) list of preferred work injury health care providers.
C) method for evaluating the effectiveness of the program.
D) way to determine whether an employee is at fault.

Question 17

Jeff, the manager of security at Methodist Hospital, has required that all of his security guards attend de-escalation training. The workplace violence prevention strategy Jeff is promoting is:

A) hazard prevention.
B) environmental designs.
C) behavior modification.
D) administrative control.

Question 18

_____ may be useful in preventing loss caused by domestic violence that extends to the workplace.

A) Employee assistance programs
B) Stress leave for up to 6 weeks
C) Termination of the perpetrator
D) Arrest and conviction of the perpetrator

Question 19

One of the several legal issues surrounding workplace violence is:

A) an employer may be subject to liability claims.
B) maintaining mandatory security ratios.
C) Department of Labor laws requiring employers to report each incidence of workplace violence.
D) the patient's right to unrestricted visitation.

Question 20

Jenna, a registered nurse (RN), has been accused of gossiping and bullying a new graduate RN on her unit. This type of workplace violence is called _____ violence.

A) horizontal
B) co-worker
C) threatening
D) nurse-to-nurse

Question 21

Examples of environmental designs that can improve worker safety include: (Select all that apply.)

A) well-lit parking lots.
B) critical incident debriefing.
C) de-escalation training for all staff.
D) metal detectors at hospital entrances.
E) posting security guards in the main lobby.

Question 22

An evaluation of a specific threat of violence and an evaluation of the person making the threat is conducted by ______.

Question 23

The main components in a violence prevention program are: (Select all that apply.)

A) a written plan.
B) worksite analysis.
C) criminal control.
D) security staff training.
E) record keeping and evaluation of the program.