Question 1

A common-sense look at the workplace to find existing or potential hazards for workplace violence is:

Accepted Answer

A)  worksite analysis. 
B)  risk management. 
C)  administrative rounds. 
D)  hazard prevention and control. 
A)  worksite analysis. 
B)  risk management. 
C)  administrative rounds. 
D)  hazard prevention and control. A

Question 2

Jenna, a registered nurse (RN), has been accused of gossiping and bullying a new graduate RN on her unit. This type of workplace violence is called _____ violence.

Accepted Answer

A)  horizontal 
B)  co-worker 
C)  threatening 
D)  nurse-to-nurse 
A)  horizontal 
B)  co-worker 
C)  threatening 
D)  nurse-to-nurse A

Question 3

Staff nurses may be able to avoid bullying behavior through:

Accepted Answer

A)  increasing time spent with patients at the bedside. 
B)  ignoring the assaults. 
C)  filing a grievance. 
D)  cognitive rehearsal training. 
A)  increasing time spent with patients at the bedside. 
B)  ignoring the assaults. 
C)  filing a grievance. 
D)  cognitive rehearsal training. D

Question 4

An evaluation of a specific threat of violence and an evaluation of the person making the threat is conducted by ______.

Accepted Answer

threat assessment teams
A threat assessm

Question 5

The chief operations officer of a local hospital has issued a memorandum indicating that the modular waiting room furnishings will be replaced with stationary units. This is an example of which type of strategy for preventing workplace violence?

Accepted Answer

A)  Administrative controls 
B)  Behavior modification 
C)  Environmental design 
D)  Fixture adaptation 
A)  Administrative controls 
B)  Behavior modification 
C)  Environmental design 
D)  Fixture adaptation

Question 6

Employee assistance programs:

Accepted Answer

A)  allow employers to place staff into anger management programs designed to help control potentially violent behavior. 
B)  encourage employees to provide assistance to co-workers experiencing workplace violence. 
C)  provide services to help employees cope with stressors that occur at home or work. 
D)  train employees to deescalate violent situations. 
A)  allow employers to place staff into anger management programs designed to help control potentially violent behavior. 
B)  encourage employees to provide assistance to co-workers experiencing workplace violence. 
C)  provide services to help employees cope with stressors that occur at home or work. 
D)  train employees to deescalate violent situations.

Question 7

The agency that oversees the safety and health of health care workers is:

Accepted Answer

A)  The Joint Commission (TJ
C) . 
B)  the Department of Public Health (DPH). 
C)  OSHA. 
D)  CMS. 
A)  The Joint Commission (TJ
C) . 
B)  the Department of Public Health (DPH). 
C)  OSHA. 
D)  CMS.

Question 8

One of the several legal issues surrounding workplace violence is:

Accepted Answer

A)  an employer may be subject to liability claims. 
B)  maintaining mandatory security ratios. 
C)  Department of Labor laws requiring employers to report each incidence of workplace violence. 
D)  the patient's right to unrestricted visitation. 
A)  an employer may be subject to liability claims. 
B)  maintaining mandatory security ratios. 
C)  Department of Labor laws requiring employers to report each incidence of workplace violence. 
D)  the patient's right to unrestricted visitation.

Question 9

What is the primary component of a violence prevention program?

Accepted Answer

A)  Regulatory guidelines 
B)  Employee commitment 
C)  Financial commitment 
D)  Management commitment 
A)  Regulatory guidelines 
B)  Employee commitment 
C)  Financial commitment 
D)  Management commitment

Question 10

Employee assistance programs can be especially useful when mitigating which source of violence?

Accepted Answer

A)  Patients 
B)  Current or former workers 
C)  Criminals with no connection to the employer 
D)  Someone who has a personal relationship with an employee 
A)  Patients 
B)  Current or former workers 
C)  Criminals with no connection to the employer 
D)  Someone who has a personal relationship with an employee

Question 11

The main components in a violence prevention program are: (Select all that apply.)

Accepted Answer

A)  a written plan. 
B)  worksite analysis. 
C)  criminal control. 
D)  security staff training. 
E)  record keeping and evaluation of the program. 
A)  a written plan. 
B)  worksite analysis. 
C)  criminal control. 
D)  security staff training. 
E)  record keeping and evaluation of the program.

Question 12

_____ may be useful in preventing loss caused by domestic violence that extends to the workplace.

Accepted Answer

A)  Employee assistance programs 
B)  Stress leave for up to 6 weeks 
C)  Termination of the perpetrator 
D)  Arrest and conviction of the perpetrator 
A)  Employee assistance programs 
B)  Stress leave for up to 6 weeks 
C)  Termination of the perpetrator 
D)  Arrest and conviction of the perpetrator

Question 13

Jeff, the manager of security at Methodist Hospital, has required that all of his security guards attend de-escalation training. The workplace violence prevention strategy Jeff is promoting is:

Accepted Answer

A)  hazard prevention. 
B)  environmental designs. 
C)  behavior modification. 
D)  administrative control. 
A)  hazard prevention. 
B)  environmental designs. 
C)  behavior modification. 
D)  administrative control.

Question 14

A long-standing mental health nursing tool may be used in an aggressive or violent situation. The use of verbal and physical expressions of empathy, alliance, and non-confrontational limit setting is known as:

Accepted Answer

A)  de-escalation. 
B)  chemical restraint. 
C)  stress management. 
D)  emergency assistance programs. 
A)  de-escalation. 
B)  chemical restraint. 
C)  stress management. 
D)  emergency assistance programs.

Question 15

A nurse executive is a member of a collaborative committee assigned to revise the violence prevention program. After reviewing the program, the committee has determined that the following components already were included in the existing program: a written plan available to all employees, a system for tracking work-related assaults, and specific strategies for reducing the severity of violent injuries. A primary revision recommended by the committee should be the inclusion of a:

Accepted Answer

A)  detailed description of last year's injuries. 
B)  list of preferred work injury health care providers. 
C)  method for evaluating the effectiveness of the program. 
D)  way to determine whether an employee is at fault. 
A)  detailed description of last year's injuries. 
B)  list of preferred work injury health care providers. 
C)  method for evaluating the effectiveness of the program. 
D)  way to determine whether an employee is at fault.

Question 16

The most prevalent source of violence against nurses is from:

Accepted Answer

A)  a current or former employee. 
B)  customers, clients, or patients. 
C)  criminals with no other connection to the workplace but who simply intend to commit a crime. 
D)  someone who is not employed at the workplace but has a personal relationship with an employee. 
A)  a current or former employee. 
B)  customers, clients, or patients. 
C)  criminals with no other connection to the workplace but who simply intend to commit a crime. 
D)  someone who is not employed at the workplace but has a personal relationship with an employee.

Question 17

Posters have been distributed with information about workplace violence such as typical profiles of workplace killers, characteristics of disgruntled employees, motivations for violent actions, and factors that contribute to the problem. This approach is completed by:

Accepted Answer

A)  the FBI. 
B)  threat assessment team. 
C)  human resources. 
D)  senior leadership. 
A)  the FBI. 
B)  threat assessment team. 
C)  human resources. 
D)  senior leadership.

Question 18

What percentage of assaults in the workplace are committed against health care workers?

Accepted Answer

A)  50% 
B)  20% 
C)  15% 
D)  40% 
A)  50% 
B)  20% 
C)  15% 
D)  40%

Question 19

An integrated effort across all disciplines and functional areas to protect the financial assets of an organization from loss by focusing on the prevention of problems that can lead to untoward events and lawsuits is called _____ management.

Accepted Answer

A)  risk 
B)  threat 
C)  total quality 
D)  human resources 
A)  risk 
B)  threat 
C)  total quality 
D)  human resources

Question 20

Examples of environmental designs that can improve worker safety include: (Select all that apply.)

Accepted Answer

A)  well-lit parking lots. 
B)  critical incident debriefing. 
C)  de-escalation training for all staff. 
D)  metal detectors at hospital entrances. 
E)  posting security guards in the main lobby. 
A)  well-lit parking lots. 
B)  critical incident debriefing. 
C)  de-escalation training for all staff. 
D)  metal detectors at hospital entrances. 
E)  posting security guards in the main lobby.

Exam 20: Prevention of Workplace Violence

A common-sense look at the workplace to find existing or potential hazards for workplace violence is:

Jenna, a registered nurse (RN), has been accused of gossiping and bullying a new graduate RN on her unit. This type of workplace violence is called _____ violence.

Staff nurses may be able to avoid bullying behavior through:

An evaluation of a specific threat of violence and an evaluation of the person making the threat is conducted by ______.

The chief operations officer of a local hospital has issued a memorandum indicating that the modular waiting room furnishings will be replaced with stationary units. This is an example of which type of strategy for preventing workplace violence?

Employee assistance programs:

The agency that oversees the safety and health of health care workers is:

One of the several legal issues surrounding workplace violence is:

What is the primary component of a violence prevention program?

Employee assistance programs can be especially useful when mitigating which source of violence?

The main components in a violence prevention program are: (Select all that apply.)

_____ may be useful in preventing loss caused by domestic violence that extends to the workplace.

Jeff, the manager of security at Methodist Hospital, has required that all of his security guards attend de-escalation training. The workplace violence prevention strategy Jeff is promoting is:

A long-standing mental health nursing tool may be used in an aggressive or violent situation. The use of verbal and physical expressions of empathy, alliance, and non-confrontational limit setting is known as:

The most prevalent source of violence against nurses is from:

Posters have been distributed with information about workplace violence such as typical profiles of workplace killers, characteristics of disgruntled employees, motivations for violent actions, and factors that contribute to the problem. This approach is completed by:

What percentage of assaults in the workplace are committed against health care workers?

An integrated effort across all disciplines and functional areas to protect the financial assets of an organization from loss by focusing on the prevention of problems that can lead to untoward events and lawsuits is called _____ management.

Examples of environmental designs that can improve worker safety include: (Select all that apply.)

Leadership and Management Principles

Change and Innovation

Organizational Climate and Culture

Managerial Decision Making

Managing Time and Stress

Legal and Ethical Issues

Communication Leadership

Team Building and Working With Effective Groups

Delegation in Nursing

Power and Conflict

Workplace Diversity

Organizational Structure

Decentralization and Shared Governance

Strategic Management

Professional Practice Models

Case and Population Health Management

Evidence-Based Practice: Strategies for Nursing Leaders

Quality and Safety

Measuring and Managing Outcomes

Confronting the Nursing Shortage

Staffing and Scheduling

Budgeting, Productivity, and Costing Out Nursing

Performance Appraisal

Emergency Management and Preparedness

Data Management and Clinical Informatics

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