Deck 7: Organizations and Information Systems

Question 1

Which of the following is an example of a workgroup information system?

A)charging of membership fees
B)contact manager
C)accounts payable system
D)ordering of restaurant supplies from suppliers

Answer 1

C

Question 2

________ is the activity of altering and designing business processes to take advantage of new information systems.

A)Business process management
B)Business process reengineering
C)Business process improvement
D)Business process interoperability

Answer 2

B

Question 3

Which of the following applications falls under the common departmental information system of sales and marketing?

A)order tracking
B)general ledger
C)lead generation
D)assessment

Answer 3

C

Question 4

Which of the following is a consequence of isolated information systems?

A)Data cannot get duplicated.
B)Business processes are coherent and efficient.
C)Decisions are made in unison with other systems.
D)There is a lack of integrated enterprise information.

Question 5

________ are information systems that are shared by two or more independent organizations.

A)Inter-enterprise information systems
B)Workgroup information systems
C)Enterprise information systems
D)Personal information systems

Question 6

Order tracking and account tracking are applications of ________.

A)operations
B)manufacturing
C)sales and marketing
D)customer service

Question 7

Information silos arise as a result of ________.

A)the individual users of personal information systems
B)an inter-enterprise information system's involvement to find solutions to problems arising within two or more enterprises
C)an organization's plan to create them
D)data being isolated in separated systems

Question 8

The summation of all the problems of information silos leads to ________.

A)diseconomies of scope
B)increased costs for the organization
C)diminishing marginal returns
D)reduced organizational innovation

Question 9

Which of the following is true for business process reengineering?

A)Business process reengineering is efficient,fast,and economical.
B)Business process reengineering,when combined with ERP,has a 100 percent success rate.
C)Systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology.
D)Due to its streamlined process,business process reengineering requires very little time and expertise.

Question 10

Planning and scheduling are applications that fall under ________.

A)manufacturing
B)sales and management
C)accounting
D)customer service

Question 11

________ is an application of the human resources department.

A)Compensation
B)Planning
C)Financial reporting
D)Lead tracking

Question 12

Which of the following statements about enterprise information systems is true?

A)Its users do not require any formal training.
B)It leads to data duplication among employees.
C)Users of such systems undergo formal procedure training.
D)It is easy to manage change to enterprise information systems.

Question 13

Which of the following is true of personal information systems?

A)Personal information systems that support a particular department are sometimes called departmental information systems.
B)Adapting to changes in personal information systems is difficult.
C)Such systems have only one user and hence procedures need not be documented or formalized in any way.
D)The solutions to problems in a personal information system usually involve more than one department.

Question 14

________ occurs when data are isolated in separated information systems.

A)Walled garden
B)Information silo
C)Scheduling
D)System integration

Question 15

A Web store front is an example of a(n)________.

A)interenterprise information system
B)collaborative information system
C)functional information system
D)departmental information system

Question 16

Which of the following is an example of a personal information system?

A)scheduling of groundskeeping
B)contact manager
C)charging of membership fees
D)ordering of restaurant supplies from suppliers

Question 17

________ is an example of an inter-enterprise information system.

A)Scheduling of groundskeeping
B)Contact manager
C)Ordering of restaurant supplies from suppliers
D)Charging of membership fees

Question 18

Which of the following stands true for enterprise information systems?

A)Enterprise information systems are information systems that are shared by two or more independent organizations.
B)The solutions to problems in an enterprise system usually involve more than one department.
C)Typically enterprise information systems support 10 to 100 users.
D)Enterprise information systems that support a particular business function are called functional information systems.

Question 19

As a common departmental information system,________ includes order management.

A)accounting
B)operations
C)human resources
D)manufacturing

Question 20

Which of the following is true for workgroup information systems?

A)Workgroup information systems that support a particular department are sometimes called functional information systems.
B)Workgroup information systems that support a particular business function are called departmental information systems.
C)Workgroup information systems include categories of procedures,and users are defined according to levels of expertise with the system as well as by levels of security authorization.
D)Typically workgroup systems support 10 to 100 users.

Question 21

________ is the last stage of the customer life cycle.

A)Marketing
B)Customer acquisition
C)Loss
D)Relationship management

Question 22

Which of the following is a function of EAI?

A)It is used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.
B)It posts activities in the general ledger and other accounting applications.
C)It consolidates business operations into a single,consistent,computing platform.
D)It enables a gradual move to ERP.

Question 23

When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.

A)communicating the need for the change to the employees
B)developing committees and steering groups
C)establishing clear and absolute contractual guidelines
D)reinforcing employees' sense of self-efficacy

Question 24

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

Question 25

Workgroup information systems that support a particular department are sometimes called functional information systems.

Question 26

Which of the following is a component of relationship management?

A)converting prospects into customers who need to be supported
B)increasing the value of existing customers by selling them more product
C)losing customers
D)sending messages to the target audience to attract customer prospects

Question 27

Which of the following sentences is true about customer relationship management system (CRM)?

A)CRM is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
B)CRM systems vary in the degree of functionality they provide.
C)CRM incorporates accounting,manufacturing,inventory,and human resources applications.
D)CRM systems are designed to avoid being customer-centric.

Question 28

During which stage of the customer life cycle do win-back processes categorize customers according to value?

A)customer acquisition
B)marketing
C)relationship management
D)loss

Question 29

________ is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.

A)ERP
B)EAI
C)CRM
D)SAP

Question 30

Which of the following is true about enterprise resource planning (ERP)?

A)ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together.
B)ERP,though unable to incorporate functions of CRM,includes accounting,manufacturing,inventory,and human resources applications.
C)The layers of ERP software enable existing applications to communicate with each other and to share data.
D)ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 31

Which of the following statements is true of EAI?

A)The process of converting from a current system to an EAI system is a daunting task.
B)The layers of EAI software prevent existing applications from communicating with each other.
C)EAI makes use of a centralized database.
D)EAI leverages existing systems-leaving functional applications as is,but providing an integration layer over the top.

Question 32

________ is a person's belief that he or she can be successful at his or her job.

A)Hope
B)Arrogance
C)Faith
D)Self-efficacy

Question 33

Which of the following is true for inherent processes?

A)Inherent processes are almost always a perfect fit.
B)Organizations cannot license the software that is used in various inherent processes.
C)Inherent processes are an expensive and time-consuming practise.
D)Inherent processes help avoid business process reengineering.

Question 34

Enterprise resource planning is ________.

A)a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform
B)a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service
C)a suite of software applications that integrates existing systems by providing layers of software that connect applications together
D)a Web application that allows businesses to manage customer suggestions and complaints in a structured fashion

Question 35

A customer relationship management system is ________.

A)a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service
B)a Web application that allows businesses to manage customer suggestions and complaints in a structured fashion
C)a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform
D)a suite of software applications that integrates existing systems by providing layers of software that connect applications together

Question 36

The first step of the customer life cycle is marketing which involves ________.

A)sending messages to the target audience to attract customer prospects
B)attempting to win back high value customers
C)converting prospects into customers who need to be supported
D)increasing the value of existing customers

Question 37

Which of the following is true about the challenges of requirements gaps?

A)To specify a gap,an organization must know both what it needs and what the new product does.
B)The first challenge is to find a licensed enterprise product that is a perfect fit for the organization.
C)While identifying the gaps is easy,deciding what to do with them is a major challenge.
D)While resolving gaps,changing the way an organization adapts to a new application is easier than altering an application to match what the organization does.

Question 38

Inherent processes are ________.

A)time-consuming business processes and involve substantial investment
B)predesigned procedures for using the software products
C)the activities which alter and design business processes to take advantage of new information systems
D)always accompanied by business process reengineering

Question 39

________ is a major task when implementing enterprise systems.

A)Process blueprinting
B)Encapsulation
C)Module development
D)Gap identification

Question 40

When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.

A)loss
B)marketing
C)customer acquisition
D)relationship management

Question 41

The accounts payable system that is used by the accounts payable department is an example of departmental information systems.

Question 42

Information systems for both manufacturing and operations departments of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

Question 43

Contrary to popular belief,isolation of departmental applications cannot be held responsible for disjointed business processes.

Question 44

The solutions to problems in an enterprise system usually involve more than one enterprise.

Question 45

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

Question 46

Inherent processes are predesigned procedures for using software products,saving organizations from expensive and time-consuming business process reengineering.

Question 47

The first step of the customer life cycle is marketing.

Question 48

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

Question 49

When an organization has inconsistent duplicated data,it is said to have a data integrity problem.

Question 50

Inter-enterprise information systems are information systems that are shared by two or more independent departments.

Question 51

Business process reengineering is efficient and economical.

Question 52

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

Question 53

An enterprise resource planning system is a suite of applications,a database,and a set of inherent processes for managing all the interactions with the customer,from lead generation to customer service.

Question 54

Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.

Question 55

Elimination of duplicated data helps solve the issue of information silos.

Question 56

Enterprise information systems are information systems that span an organization and support activities of people in multiple departments.

Question 57

Enterprise resource planning (ERP)is used to consolidate business operations into a single,consistent,computing platform.

Question 58

Information silos can result in increased cost for an organization.

Question 59

Scheduling of groundskeeping is an example of a personal information system.

Question 60

Business process management is the activity of altering and designing business processes to take advantage of new information systems.

Question 61

Explain inter-enterprise information systems.

Question 62

What are common departmental applications?

Question 63

What are information silos?

Question 64

Write a short note on customer relationship management systems (CRM).

Question 65

What are the ways of eliminating duplicate data?

Question 66

What is business process reengineering?

Question 67

Explain workgroup information systems.

Question 68

What are inherent processes?

Question 69

Describe enterprise application integration.

Question 70

What is ERP?

Question 71

Many organizations create their own enterprise systems from scratch.

Question 72

What problems do information silos cause?

Question 73

One of the reasons why people fear change is because it threatens their self-efficacies.

Question 74

What are enterprise information systems?

Question 75

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

Question 76

Self-efficacies are a person's belief that he or she can be successful at his or her job.

Question 77

Explain the four phases of the customer life cycle.

Question 78

What are the challenges that occur when implementing new enterprise systems?

Question 79

What are personal information systems?