Question 1

When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.

Accepted Answer

A) loss 
B) marketing 
C) customer acquisition 
D) relationship management 
A) loss 
B) marketing 
C) customer acquisition 
D) relationship management C

Question 2

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is true for workgroup information systems?

Accepted Answer

A) Workgroup information systems that support a particular department are sometimes called functional information systems. 
B) Workgroup information systems that support a particular business function are called departmental information systems. 
C) Workgroup information systems include categories of procedures,and users are defined according to levels of expertise with the system as well as by levels of security authorization. 
D) Typically workgroup systems support 10 to 100 users. 
A) Workgroup information systems that support a particular department are sometimes called functional information systems. 
B) Workgroup information systems that support a particular business function are called departmental information systems. 
C) Workgroup information systems include categories of procedures,and users are defined according to levels of expertise with the system as well as by levels of security authorization. 
D) Typically workgroup systems support 10 to 100 users. D

Question 4

Enterprise resource planning (ERP)is used to consolidate business operations into a single,consistent,computing platform.

Accepted Answer

A) True 
 B)False

Question 5

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

Accepted Answer

A) True 
 B)False

Question 6

Many organizations create their own enterprise systems from scratch.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is true for business process reengineering?

Accepted Answer

A) Business process reengineering is efficient,fast,and economical. 
B) Business process reengineering,when combined with ERP,has a 100 percent success rate. 
C) Systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology. 
D) Due to its streamlined process,business process reengineering requires very little time and expertise. 
A) Business process reengineering is efficient,fast,and economical. 
B) Business process reengineering,when combined with ERP,has a 100 percent success rate. 
C) Systems analysts need to interview key personnel throughout the organization to determine how best to use the new technology. 
D) Due to its streamlined process,business process reengineering requires very little time and expertise.

Question 8

Order tracking and account tracking are applications of ________.

Accepted Answer

A) operations 
B) manufacturing 
C) sales and marketing 
D) customer service 
A) operations 
B) manufacturing 
C) sales and marketing 
D) customer service

Question 9

When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.

Accepted Answer

A) communicating the need for the change to the employees 
B) developing committees and steering groups 
C) establishing clear and absolute contractual guidelines 
D) reinforcing employees' sense of self-efficacy 
A) communicating the need for the change to the employees 
B) developing committees and steering groups 
C) establishing clear and absolute contractual guidelines 
D) reinforcing employees' sense of self-efficacy

Question 10

Information silos arise as a result of ________.

Accepted Answer

A) the individual users of personal information systems 
B) an inter-enterprise information system's involvement to find solutions to problems arising within two or more enterprises 
C) an organization's plan to create them 
D) data being isolated in separated systems 
A) the individual users of personal information systems 
B) an inter-enterprise information system's involvement to find solutions to problems arising within two or more enterprises 
C) an organization's plan to create them 
D) data being isolated in separated systems

Question 11

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

Accepted Answer

A) True 
 B)False

Question 12

Describe enterprise application integration.

Accepted Answer

Companies for which enterprise resource

Question 13

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

Accepted Answer

A) True 
 B)False

Question 14

What are the ways of eliminating duplicate data?

Accepted Answer

The fundamental problem of information s

Question 15

Which of the following is true about enterprise resource planning (ERP)?

Accepted Answer

A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B) ERP,though unable to incorporate functions of CRM,includes accounting,manufacturing,inventory,and human resources applications. 
C) The layers of ERP software enable existing applications to communicate with each other and to share data. 
D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts. 
A) ERP is a suite of software applications that integrates existing systems by providing layers of software that connect applications together. 
B) ERP,though unable to incorporate functions of CRM,includes accounting,manufacturing,inventory,and human resources applications. 
C) The layers of ERP software enable existing applications to communicate with each other and to share data. 
D) ERP systems are used to forecast sales and to create manufacturing plans and schedules to meet those forecasts.

Question 16

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

Accepted Answer

A) True 
 B)False

Question 17

________ is an example of an inter-enterprise information system.

Accepted Answer

A) Scheduling of groundskeeping 
B) Contact manager 
C) Ordering of restaurant supplies from suppliers 
D) Charging of membership fees 
A) Scheduling of groundskeeping 
B) Contact manager 
C) Ordering of restaurant supplies from suppliers 
D) Charging of membership fees

Question 18

Information systems for both manufacturing and operations departments of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

Accepted Answer

A) True 
 B)False

Question 19

As a common departmental information system,________ includes order management.

Accepted Answer

A) accounting 
B) operations 
C) human resources 
D) manufacturing 
A) accounting 
B) operations 
C) human resources 
D) manufacturing

Question 20

The solutions to problems in an enterprise system usually involve more than one enterprise.

Accepted Answer

A) True 
 B)False

Exam 7: Organizations and Information Systems

When prospects become customers who need to be supported,the organization is in the ________ stage of the customer life cycle.

Transitioning from one system to a new enterprise system is fairly easy due to the integrated steps involved.

Which of the following is true for workgroup information systems?

Enterprise resource planning (ERP)is used to consolidate business operations into a single,consistent,computing platform.

Connecting system "islands" via a new layer of software/system is the function of enterprise application integration.

Many organizations create their own enterprise systems from scratch.

Which of the following is true for business process reengineering?

Order tracking and account tracking are applications of ________.

When implementing new enterprise systems,the only solution for resolving process issues and providing enterprise process management is ________.

Information silos arise as a result of ________.

A workgroup information system is an information system that is shared by a group of people for a particular purpose.

Describe enterprise application integration.

The existence of information silos helps resolve any problems that may arise due to isolated information systems.

What are the ways of eliminating duplicate data?

Which of the following is true about enterprise resource planning (ERP)?

Information silos arise as a consequence of an organization's growth and increasing use of information systems and do not pose any serious threat.

________ is an example of an inter-enterprise information system.

Information systems for both manufacturing and operations departments of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.

As a common departmental information system,________ includes order management.

The solutions to problems in an enterprise system usually involve more than one enterprise.

The Importance of Mis

Business Processes information Systems and Information

Organizational Strategy information Systems and Competitive Advantage

Hardware and Software

Database Processing

Data Communication and the Cloud

Social Media Information Systems

Business Intelligence Systems

Information Systems Development

Information Systems Management

Information Security Management

Collaboration Information Systems for Decision Making, Problem Solving, and Project Management

Collaborative Information Systems for Student Projects

Introduction to Microsoft Excel 2010

Database Design

Using Microsoft Access 2010

Using Excel and Access Together

Mobile Systems

Functional Applications

Enterprise Resource Planning ERP systems

Supply Chain Management

Hyper-Social Organizations and Knowledge Management

Database Marketing

Reporting Systems and OLAP

Geographic Information Systems

Systems Development Project Management

Agile Development

Business Process Management

International Mis

Filters