Deck 21: Enterprise Resource Planning ERP systems

Question 1

Which of the following is an example of a supply chain activity?

A)scheduling
B)sales prospecting
C)procurement
D)cash management

Answer 1

C

Question 2

Which of the following is true of ERP application programs?

A)During the ERP development process,the development team sets configuration parameters that specify how ERP application programs will operate.
B)There are virtually no limits to how much configuration can be done in an ERP application program.
C)Custom programming of ERP application programs is economical both initially and in long-term maintenance costs.
D)In order to meet varying customer requirements,development teams have to change the program code of ERP application programs.

Answer 2

A

Question 3

Payroll,time and attendance,and benefits administration are examples of ________ activities.

A)manufacturing
B)CRM
C)human resources
D)accounting

Answer 3

C

Question 4

As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.

Question 5

The primary purpose of an ERP system is integration.

Question 6

Which of the following factors forms a major point of difference between companies of different sizes,in terms of ERP?

A)relevance of ERP systems
B)value chains
C)availability of skilled IT staff
D)basic business processes

Question 7

Which of the following ERP vendors' products have the lowest cost?

A)Oracle
B)Microsoft Dynamics
C)Epicor
D)SAP

Question 8

________ is known primarily for its retail-oriented ERP software.

A)Epicor
B)SAP
C)Infor
D)Oracle

Question 9

Which of the following should be considered while implementing the ERP application?

A)compare as-is model to blueprint processes
B)convert to new procedures
C)model current processes "as-is"
D)identify relevant ERP blueprint processes

Question 10

A trigger is a ________.

A)computer program stored within the database that runs to keep the database consistent when certain conditions arise
B)computer program stored in the database that is used to enforce business rules
C)set of inherent procedures in an ERP solution that implement standard business processes
D)programming paradigm that describes computation in terms of statements that change a program state

Question 11

Which of the following is true of SAP's ERP products?

A)SAP is known primarily for its retail-oriented ERP software.
B)SAP's ERP products are lower in cost than those from other companies.
C)SAP uses classic,thick-client,client-server architecture.
D)Because of its installed base,SAP can make a rapid move to cloud-based solutions.

Question 12

________ is a suite of applications,called modules,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.

A)Enterprise resource planning
B)Customer relationship management
C)Warehouse management system
D)Supply chain management

Question 13

Which of the following is true of the impact of ERP on small organizations?

A)IT specialists in small organizations are dedicated to managing only the ERP system.
B)The IT staff in small organizations is isolated from senior management.
C)In small organizations,ERP implementation will be part of a strategic process and,once begun,will have the full backing of the entire executive group.
D)IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.

Question 14

What is a stored procedure?

A)It is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.
B)It is a programming paradigm that describes computation in terms of statements that change a program state.
C)It is a computer program stored in the database that is used to enforce business rules.
D)It is a software program that houses and serves business logic for use by multiple applications.

Question 15

For a product to be considered a true ERP product,it must include applications that integrate manufacturing activities such as ________.

A)inventory management
B)quality control
C)customer support
D)benefits administration

Question 16

CRM,as an application that must be included in a true ERP product,includes ________.

A)quality control
B)commission calculations
C)sales prospecting
D)supplier management

Question 17

Which of the following sentences about the effect of ERP on midsized organizations is true?

A)In midsized organizations,the IT staff is isolated from senior management.
B)ERP implementation in midsized companies will be part of a strategic process and,once begun,will have the full backing of the entire executive group.
C)IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D)Midsized organizations employ only one or two IT specialists.

Question 18

Which of the following statements is true of Oracle's ERP products?

A)Oracle has never been known to create easy-to-use ERP products.
B)Oracle traditionally does not develop its ERP products in-house,but favors acquisition of products such as PeopleSoft and Siebel.
C)Oracle's ERP products are relatively inexpensive and serve higher-end small companies and lower-end large companies.
D)Oracle's ERP products are not designed according to SOA principles,and hence are non-customizable.

Question 19

Maintaining a general ledger is an example of a(n)________ activity.

A)supply chain
B)accounting
C)human resources
D)manufacturing

Question 20

Which of the following is true of ERP databases?

A)An ERP database contains the company's operational data.
B)A stored procedure is a computer program code stored within the database that runs to keep the database consistent when certain conditions arise.
C)An ERP solution includes initial configuration data.
D)A trigger is a computer program code stored in the database that is used to enforce business rules.

Question 21

SAP's ERP products are lower in cost than those from other companies.

Question 22

The differences between as-is processes and the blueprint can be reconciled after the ERP system has been implemented.

Question 23

In large organizations,the IT staff is often isolated from senior management.

Question 24

Departmental managers have the authority to force an ERP implementation.

Question 25

An ERP solution includes a database design,initial configuration data,and the company's operational data.

Question 26

Explain briefly the steps for implementing ERP systems.

Question 27

Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.

Question 28

Microsoft relies heavily on its internal salesforce to create customer solutions using the Dynamics platform.

Question 29

When implementing ERP Systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.

Question 30

What is the primary purpose of an ERP system?

Question 31

Epicor's lead ERP product is based on a modern software development design pattern called service-oriented architecture.

Question 32

Process blueprints are the inherent processes in an ERP solution that implement standard business processes.

Question 33

Explain how organizations of different sizes use ERP differently.

Question 34

The ERP implementation process is carried out even as the business continues to run on the old system.

Question 35

An example of a stored procedure would be never to sell certain items at a discount.

Question 36

ERP was initially adopted by government and public service agencies to handle complex administrative tasks.

Question 37

Small organizations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.

Question 38

Explain ERP application programs.

Question 39

ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

Question 40

Stored procedure is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.

Question 41

Give a brief description of Epicor's ERP products.