Deck 4: Strategic Quality Planning

Question 1

Which of the following is a knowledge skill exhibited by a leader?

A) assertiveness
B) image building
C) identifying opportunities
D) evaluation skills
E) risk taking

Answer 1

E

Question 2

A case of ________ power is the mentor who is admired by his or her protégés who want to be like the mentor.

A) reward
B) referent
C) legitimate
D) coercive
E) power of expertise

Answer 2

B

Question 3

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

A) Leading
B) Empowerment
C) Planning
D) Organizing
E) Controlling

Answer 3

A

Question 4

________ costs include costs such as training, quality planning, process engineering, and other costs associated with quality beforehand.

A) Prevention
B) Process
C) Appraisal
D) Assessment
E) Failure

Question 5

________ goals are those goals that pertain to achieving a higher end that benefits not just the individual but the group.

A) Substantive
B) Deterministic
C) Congruent
D) Superordinate
E) Hierarchical

Question 6

Which of the following is a planning skill exhibited by a leader?

A) developing competence
B) structuring
C) risk taking
D) identifying opportunities
E) assertiveness

Question 7

If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.

A) coercive power
B) legitimate power
C) reward power
D) power of expertise
E) referent power

Question 8

If the leader has power to punish the follower for not following rules or guidelines, the leader has ________.

A) power of expertise
B) referent power
C) legitimate power
D) coercive power
E) reward power

Question 9

________ is derived from a leader's possession of special knowledge.

A) Power of expertise
B) Reward power
C) Coercive power
D) Referent power
E) Legitimate power

Question 10

________ costs are costs that limit the occurrence of defects and imperfections.

A) Process
B) Assessment
C) Prevention
D) Failure
E) Appraisal

Question 11

________ means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

A) Cost evaluation
B) Task management
C) Time management
D) Commitment to quality
E) Task structuring

Question 12

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

A) referent power
B) coercive power
C) power of expertise
D) legitimate power
E) reward power

Question 13

Commitment to quality is measured ________.

A) in decades
B) in quarters
C) in budget-cycles
D) annually
E) monthly

Question 14

Which of the following is considered a prevention cost?

A) cost of troubleshooting
B) laboratory acceptance testing
C) warranty
D) supplier quality assurance
E) on-site performance tests

Question 15

________ often results in unintended responses, and causes the follower to rebel and attempt to even the power relationship.

A) Reward power
B) Coercive power
C) Legitimate power
D) Power of expertise
E) Referent power

Question 16

What are the three broad categories of the PAF paradigm?

A) performance, appraisal, and functional costs
B) process, assessment, and failure costs
C) prevention, appraisal, and failure costs
D) performance, assessment, and failure costs
E) process, appraisal, and functional costs

Question 17

Which of the following is not an example of a strategic content variable?

A) time
B) leadership
C) quality costs
D) generic strategies
E) product development

Question 18

________ is derived from the positions that different people hold within an organization.

A) Power of expertise
B) Coercive power
C) Referent power
D) Reward power
E) Legitimate power

Question 19

Which of the following is a communication skill exhibited by a leader?

A) time management
B) assessing the climate
C) ethics
D) evaluation skills
E) conflict management

Question 20

Which of the following is a vision skill exhibited by a leader?

A) decision making
B) identifying opportunities
C) risk taking
D) conflict management
E) time management

Question 21

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

A) Assessment
B) Failure
C) Prevention
D) Appraisal
E) Process

Question 22

Using the law of diminishing marginal returns, quality costs can be modeled to show the trade-offs between these costs. This trade-off model is called the ________.

A) order-winning criterion
B) supply chain model
C) PAF paradigm
D) forced-choice model
E) Lundvall-Juran model

Question 23

Kanri refers to:

A) quality control
B) employee empowerment
C) product development
D) management control
E) quality conformance

Question 24

The Lundvall-Juran quality cost model states that ________.

A) as quality increases, customer satisfaction increases
B) as expenditures in inspection and control activities increase, quality conformance decreases
C) as design and manufacturing costs increase, quality increases
D) as expenditures in prevention and appraisal activities increase, quality conformance increases
E) as inspection costs increase, customer satisfaction decreases

Question 25

________ consists of the steps for developing strategy within an organization.

A) Prototype
B) Criterion
C) Process
D) Content
E) Paradigm

Question 26

Which of the following is considered a failure cost?

A) on-site performance tests
B) warranty
C) supplier quality assurance
D) robust design
E) product quality audits

Question 27

The acronym TQEM stands for ________.

A) total quality environmental management
B) total quality engineering and management
C) total quality employee management
D) total quality energy management
E) total quality evaluation and management

Question 28

________ failure costs are those associated with online failure.

A) Indirect
B) Generic
C) External
D) Internal
E) Direct

Question 29

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

A) order-winning criterion
B) Lundvall-Juran model
C) supply chain model
D) PAF paradigm
E) forced-choice model

Question 30

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

A) law of diminishing marginal returns
B) order-winning criterion
C) forced-choice model
D) supply chain strategy
E) PAF paradigm

Question 31

If a product is regional or is marketed to a particular segment of the population, then the generic strategy in use is ________.

A) quality
B) cost
C) differentiation
D) flexibility
E) focus

Question 32

________ refers to the variables, definitions, components, and concepts that are included in the strategy.

A) Content
B) Process
C) Prototype
D) Paradigm
E) Criterion

Question 33

In the forced-choice model, the organization's position is determined by examining ________.

A) major future programs
B) major technological forces
C) key government issues
D) explicit strategies of competitors
E) broad economic assumptions

Question 34

Which of the following is considered an appraisal cost?

A) supplier assessment
B) cost of troubleshooting
C) process waste
D) robust design
E) product quality audits

Question 35

The plan-do-check-act cycle is associated with ________.

A) W. Edwards Deming
B) Walter Shewhart
C) Joseph Juran
D) Armand Feigenbaum
E) Kaoru Ishikawa

Question 36

Prahlad and Hamel have identified the strategic concept of ________.

A) core competence
B) process engineering
C) task management
D) quality control
E) employee empowerment

Question 37

________ costs are associated with the direct costs of measuring quality.

A) Failure
B) Appraisal
C) Assessment
D) Prevention
E) Process

Question 38

Failure after the customer takes possession of the product results in a(n) ________ failure cost.

A) indirect
B) generic
C) external
D) internal
E) direct

Question 39

In the forced-choice model, the environmental assessment is completed by examining ________.

A) the forecast of operational needs
B) explicit strategies of competitors
C) the statement of mission
D) interrelated set of financial and nonfinancial objectives
E) major future programs

Question 40

________ failure costs are associated with product failure after the production process.

A) External
B) Indirect
C) Direct
D) Generic
E) Internal

Question 41

Failure costs are categorized into tangible failure costs and intangible failure costs.

Question 42

Nothing can damage a quality improvement effort faster than management's failure to consider implementing changes that employees recommend.

Question 43

If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.

Question 44

The two dimensions of strategic planning are content and process.

Question 45

Strategic planning implies planning for the short term.

Question 46

Supplier monitoring is an example of a preventive cost.

Question 47

Conflict management is an example of a knowledge skill exhibited by a leader.

Question 48

The trait dimension of leadership deals with variables, such as height, productivity, and intelligence.

Question 49

Referent power is derived from personal charisma or charm.

Question 50

Acceptance of diversity is an example of a vision skill exhibited by a leader.

Question 51

Appraisal costs are associated with the direct costs of measuring quality.

Question 52

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Question 53

Appraisal costs include costs such as training and quality planning.

Question 54

Internal failure costs are the costs associated with online failure.

Question 55

Commitment to quality is measured in budget cycles.

Question 56

Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.

Question 57

Legitimate power is derived from the position an individual holds in an organization.

Question 58

Assertiveness is an example of a communication skill exhibited by a leader.

Question 59

A leader with coercive power grants raises and promotions to employees.

Question 60

Commitment to quality means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Question 61

What are content variables? Provide examples of the content variables that are considered in the strategic planning process?

Question 62

Catchball involves reporting from teams and feedback from management.

Question 63

Core competency is built on the foundation of a long-term commitment to quality and continual process improvement.

Question 64

A low-cost orientation is based on continual learning and production competence.

Question 65

What are the factors involved in quality improvement?

Question 66

Differentiation is achieved by a competitor if the consumer merely perceives the product or service to be unique.

Question 67

External failure costs are associated with product failure after the production process.

Question 68

The order winning criterion cannot be applied to service strategy.

Question 69

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Question 70

Warranties and concessions are examples of failure costs.

Question 71

Simplification of processes results in flows that are of lower productivity.

Question 72

What sort of consequences can ensue if management sets numeric goals for quality improvement?

Question 73

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

Question 74

Discuss the importance of leadership as a key strategic variable for quality management.

Question 75

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

Question 76

The acronym TQEM stands for Total Quality Engineering and Management.

Question 77

The forced-choice model is only useful for companies that are experienced in strategic planning.

Question 78

Core competencies diminish with use.

Question 79

Kanri is the term used to describe the interactive nature of the Hoshin planning process.

Question 80

The Lundvall-Juran quality cost model states that as expenditures in appraisal activities increase, quality conformance should decrease.