Question 1

External failure costs are associated with product failure after the production process.

Accepted Answer

A) True 
 B)False  True

Question 2

Commitment to quality is measured in budget cycles.

Accepted Answer

A) True 
 B)False  False

Question 3

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

Accepted Answer

A) True 
 B)False  False

Question 4

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Accepted Answer

A)  Leading 
B)  Empowerment 
C)  Planning 
D)  Organizing 
E)  Controlling 
A)  Leading 
B)  Empowerment 
C)  Planning 
D)  Organizing 
E)  Controlling

Question 5

Commitment to quality is measured ________.

Accepted Answer

A)  in decades 
B)  in quarters 
C)  in budget-cycles 
D)  annually 
E)  monthly 
A)  in decades 
B)  in quarters 
C)  in budget-cycles 
D)  annually 
E)  monthly

Question 6

Which of the following is a planning skill exhibited by a leader?

Accepted Answer

A)  developing competence 
B)  structuring 
C)  risk taking 
D)  identifying opportunities 
E)  assertiveness 
A)  developing competence 
B)  structuring 
C)  risk taking 
D)  identifying opportunities 
E)  assertiveness

Question 7

Kanri refers to:

Accepted Answer

A)  quality control 
B)  employee empowerment 
C)  product development 
D)  management control 
E)  quality conformance 
A)  quality control 
B)  employee empowerment 
C)  product development 
D)  management control 
E)  quality conformance

Question 8

The plan-do-check-act cycle is associated with ________.

Accepted Answer

A)  W. Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Kaoru Ishikawa 
A)  W. Edwards Deming 
B)  Walter Shewhart 
C)  Joseph Juran 
D)  Armand Feigenbaum 
E)  Kaoru Ishikawa

Question 9

A low-cost orientation is based on continual learning and production competence.

Accepted Answer

A) True 
 B)False

Question 10

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

Accepted Answer

A)  referent power 
B)  coercive power 
C)  power of expertise 
D)  legitimate power 
E)  reward power 
A)  referent power 
B)  coercive power 
C)  power of expertise 
D)  legitimate power 
E)  reward power

Question 11

Give reasons why the effects of quality on business results are mixed.

Accepted Answer

The effects of quality on business resul

Question 12

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Accepted Answer

A) True 
 B)False

Question 13

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Accepted Answer

A) True 
 B)False

Question 14

Legitimate power is derived from the position an individual holds in an organization.

Accepted Answer

A) True 
 B)False

Question 15

Appraisal costs are associated with the direct costs of measuring quality.

Accepted Answer

A) True 
 B)False

Question 16

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Accepted Answer

A)  order-winning criterion 
B)  Lundvall-Juran model 
C)  supply chain model 
D)  PAF paradigm 
E)  forced-choice model 
A)  order-winning criterion 
B)  Lundvall-Juran model 
C)  supply chain model 
D)  PAF paradigm 
E)  forced-choice model

Question 17

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

Accepted Answer

A) True 
 B)False

Question 18

In the forced-choice model, the organization's position is determined by examining ________.

Accepted Answer

A)  major future programs 
B)  major technological forces 
C)  key government issues 
D)  explicit strategies of competitors 
E)  broad economic assumptions 
A)  major future programs 
B)  major technological forces 
C)  key government issues 
D)  explicit strategies of competitors 
E)  broad economic assumptions

Question 19

Conflict management is an example of a knowledge skill exhibited by a leader.

Accepted Answer

A) True 
 B)False

Question 20

The acronym TQEM stands for Total Quality Engineering and Management.

Accepted Answer

A) True 
 B)False

External failure costs are associated with product failure after the production process.

Commitment to quality is measured in budget cycles.

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Commitment to quality is measured ________.

Which of the following is a planning skill exhibited by a leader?

Kanri refers to:

The plan-do-check-act cycle is associated with ________.

A low-cost orientation is based on continual learning and production competence.

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

Give reasons why the effects of quality on business results are mixed.

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Legitimate power is derived from the position an individual holds in an organization.

Appraisal costs are associated with the direct costs of measuring quality.

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

In the forced-choice model, the organization's position is determined by examining ________.

Conflict management is an example of a knowledge skill exhibited by a leader.

The acronym TQEM stands for Total Quality Engineering and Management.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters

Exam 4: Strategic Quality Planning

External failure costs are associated with product failure after the production process.

Commitment to quality is measured in budget cycles.

Increasing prevention and appraisal costs could result in a significant increase in failure costs.

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Commitment to quality is measured ________.

Which of the following is a planning skill exhibited by a leader?

Kanri refers to:

The plan-do-check-act cycle is associated with ________.

A low-cost orientation is based on continual learning and production competence.

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

Give reasons why the effects of quality on business results are mixed.

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Legitimate power is derived from the position an individual holds in an organization.

Appraisal costs are associated with the direct costs of measuring quality.

The key to the Hill model for strategic quality planning is reaching consensus on the ________.

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

In the forced-choice model, the organization's position is determined by examining ________.

Conflict management is an example of a knowledge skill exhibited by a leader.

The acronym TQEM stands for Total Quality Engineering and Management.

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

Filters