Deck 23: Communicating With Other Health Professionals

Question 1

The charge nurse is working with a group of staff nurses on a hospital unit.When delegating to the staff nurses,the charge nurse determines that there is conflict among the group.The charge nurse should

A) wait for the staff nurses to discuss the problems that are related to the conflict.
B) perform simultaneous activities when listening to the staff nurses.
C) present the staff nurses with documented data that is irrelevant to the conflict.
D) briefly summarize when providing the staff nurses with feedback.

Answer 1

briefly summarize when providing the staff nurses with feedback.

Question 2

The nurse manager is working on strategies to turn conflict into collaboration by creating a climate in which participants view negotiation as a collaborative effort.In order to accomplish this goal,the nurse manager works to promote

A) offering of feedback on an infrequent basis.
B) clarification of role expectations.
C) minimal participation in organizational interdisciplinary groups.
D) absence of role-modeling behaviors related to communication.

Answer 2

clarification of role expectations.

Question 3

The nurse recruiter recognizes that collegial relationships are an important determinant of success as professionals enter nursing practice.When interviewing candidates for nursing careers,the nurse recruiter focuses on communication qualities that are important in developing a support system.Which of the following attributes best demonstrate desirable communication qualities?

A) Integrity
B) Internalizing
C) Respect for others
D) Dependence
E) A good sense of humor

Answer 3

Integrity
Respect for others
A good sense of humor

Question 4

The nurse is scheduled for a yearly evaluation by the nursing supervisor.When planning for this meeting,the nurse should recognize the importance of

A) scheduling the evaluation during a time when anxiety level is high.
B) becoming reactive when faced with constructive criticism.
C) demonstrating defensiveness when discussing the evaluation with the supervisor.
D) listening carefully during the evaluation and paraphrasing constructive criticism.

Question 5

The charge nurse is working on a unit where a nurse is frequently late for work.The charge nurse addresses the behavior by telling the nurse,"It is necessary for you to be here on time from now on." This is an example of what type of constructive criticism?

A) Expressing sympathy
B) Describing the behavior
C) Stating expectations
D) Listing consequences

Question 6

A student nurse is learning about strategies to remove barriers to communication with other professionals and how to deal with disrespectful or disruptive behaviors.The nursing instructor recognizes that additional instruction is needed when the student nurse states which of the following?

A) "I will learn conflict resolution skills."
B) "I will establish common communication expectations and skills."
C) "I will work toward creating a culture of mutual respect when working within the health care system."
D) "I will engage in distorted, rather than open, communication to avoid offending others."

Question 7

The nurse manager is working with staff members to promote conflict resolution.The nurse manager recognizes that additional teaching is warranted when a staff member states,

A) "I will solicit the perspectives of others."
B) "I will remember to criticize ideas, not people."
C) "I will demonstrate manipulation when working with others."
D) "I will avoid becoming emotional when discussing the conflict."

Question 8

When supervising an unlicensed assistive personnel (UAP),the nurse offers unwarranted criticism that causes the UAP to feel defensive.The initial response by the UAP should be to

A) verbally defend against the unwarranted criticism.
B) allow the nurse to continue to project unwarranted criticism.
C) recognize the unwarranted criticism.
D) recognize that the unwarranted criticism must be directly related to the actual behavior that is being criticized.

Question 9

The nurse manager recognizes a need to take steps to promote conflict resolution among health care team members on a nursing unit.In order to promote conflict resolution,the nurse manager should

A) solicit the perspectives of only the nurses.
B) encourage manipulation among group members.
C) promote criticism of individuals within the group.
D) depersonalize conflict situations.

Question 10

Which of the following is true about the relationship between physicians and nurses?

A) Only the physician is responsible for fostering good physician-client communication.
B) The physician and nurse should not engage in open dialogue.
C) The relationship between the physician and the nurse remains an evolving process.
D) Few nurses encounter problems in the physician-nurse relationship.

Question 11

When modifying barriers to professional communication,the nurse manager focuses on which of the following?

A) Collaboration and coordination
B) Negotiation and conflict resolution
C) Coordination and networking
D) Collaboration and negotiation

Question 12

When involved in conflict,the nurse recognizes that

A) sharing feelings about the conflict with others will increase its intensity.
B) conflict generally decreases anxiety.
C) differences in age can cause friction and make relationships less collaborative.
D) it is always appropriate to seek peer negotiation when conflict is personal in nature.