Deck 11: Managing Change and Innovation

Question 1

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as entrepreneurship.

Answer 1

True

Question 2

An open team is a multifunctional,and sometimes multinational,team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Answer 2

False

Question 3

Organizational change refers to the adoption of a new idea or behavior by an organization.

Answer 3

True

Question 4

A technological change is related to the organization's production process.

Question 5

A product change is a change in the organization's product or service outputs.

Question 6

Open innovation means extending the search for and commercializing new ideas beyond the boundaries of the organization and the industry.

Question 7

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as cooperation.

Question 8

One value of the idea incubator is that an employee with a good idea has somewhere to go with it,rather than having to shop the idea all over the company and hope someone pays attention.

Question 9

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Question 10

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Question 11

Originality,authoritarianism,and disciplined exploration are among the characteristics of the creative individuals.

Question 12

The acceptance of mistakes,the freedom to discuss ideas,and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Question 13

Traditional organizations have an internal culture of playfulness,freedom,challenge,and grass-roots participation.

Question 14

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Question 15

Centralization and short time horizon are primarily used by creative organizations.

Question 16

Technology change involves the hierarchy of authority,goals,administrative procedures,and managerial systems.

Question 17

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Question 18

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as exploration.

Question 19

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Question 20

A fast-cycle team is a multifunctional,and sometimes multinational,team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Question 21

Two of the most popular and effective OD activities are small-group disbanding and large-group interventions.

Question 22

Three of the most popular and effective OD activities are team building,survey feedback,and large-group interventions.

Question 23

Skunklabor is a separate small,informal,highly autonomous,and often selective group that focuses on breakthrough ideas for the business.

Question 24

Culture change refers to a major shift in the norms,values,attitudes,and mindset of the entire organization.

Question 25

A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team.

Question 26

The traditional organization development model focuses on the entire system and learning takes place throughout the whole organization.

Question 27

Skunkworks are a separate small,informal,highly autonomous,and often secretive group that focuses on breakthrough ideas for the business.

Question 28

The person,who,in a creativity contest,is able to develop the greatest number of new and novel concepts,is called an idea champion.

Question 29

Idea champions feel very passionate and committed to a new product or idea despite rejection to others.

Question 30

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Question 31

The idea in the large group intervention is to get a sample of people who may have an interest in the organization,gather perspectives from the selected parts of the system,and allow the sample to create a collective future.

Question 32

A change agent is an OD specialist who contracts with an organization to facilitate change.

Question 33

A new-venture fund provides resources from which individuals and groups can draw to develop new ideas,products,or businesses.

Question 34

Mergers/acquisitions,organizational decline,and conflict management are the three types of current problems that organizational development managers face.

Question 35

Culture change refers to a change in the attitudes and behaviors of a few employees in the organization.

Question 36

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning,changing and stabilizing.

Question 37

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Question 38

A person who sees the need for and champions productive change within the organization is called an idea champion.

Question 39

People change refers to a change in the attitudes and behaviors of a few employees in the organization.

Question 40

Training is one of the most frequently used approaches to changing people's mindsets.

Question 41

When users have power to resist,coercion tactic should be used for overcoming resistance to change.

Question 42

If organizations don't successfully change and innovate,they die.

Question 43

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.

Question 44

After the need for change has been perceived,the next part of the change process is implementing change.

Question 45

Change,according to Kurt Lewin,was a result of the competition between forced and unforced fields.

Question 46

Reasons employees resist change include self-interest,lack of understanding and trust,uncertainty,and different assessments and goals.

Question 47

Experimentation refers to the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization.

Question 48

Research shows that managers in creative companies avoid risk and experimentation.

Question 49

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Question 50

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Question 51

The company that placed first on the 2010 Fast Company List was Facebook.

Question 52

Productive innovation refers to innovations in products,services,or processes that radically change an industry's rules of the game for producers and consumers.

Question 53

Forces for organizational change exist both in the external environment and within the organization.

Question 54

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Question 55

A performance gap is a disparity between the performance of the company when compared with a competitor.

Question 56

When a change involves multiple departments,top management support is especially important.

Question 57

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Question 58

The lack of information about past events refers to uncertainty.

Question 59

In the unfreezing step,participants must be made aware of problems and be willing to change.

Question 60

The disparity between existing and desired performance levels is the need for change.

Question 61

Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be

A)cordial.
B)rightsized.
C)ambidextrous.
D)compliant.
E)intra-focused.

Question 62

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

A)exploration
B)cooperation
C)entrepreneurship
D)idea incubator
E)horizontal linkage

Question 63

____ change is a change in the organization's product or service outputs.

A)Technology
B)Product
C)Entrepreneurship
D)Creative
E)Incremental

Question 64

An example of organizational change is

A)the switch to a new production method.
B)the decision to offer a new product line.
C)the introductions of a new pay for performance system.
D)all of these
E)the switch to a new production method or the decision to offer a new product line.

Question 65

Which of the following refers to the generation of novel solutions to perceived problems?

A)Problem solving
B)Organizational development
C)Creativity
D)Brainstorming
E)Perceived solution

Question 66

Which of the following is a change in the organization's production process -- how the organization does its work?

A)Technology
B)Product
C)Entrepreneurship
D)Creativity
E)Incremental

Question 67

The large-group intervention model typically results in incremental change within an organization.

Question 68

A ____ change is related to the organization production process.

A)new product
B)technological
C)structural
D)culture/people
E)competitive

Question 69

Managers and employees that are most involved in an innovation or potential change are often those that seem to prefer the status quo.

Question 70

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

A)exploration
B)cooperation
C)entrepreneurship
D)idea incubator
E)horizontal linkage

Question 71

The adoption of a new idea or behavior by an organization is known as organizational

A)change.
B)development.
C)structure.
D)intervention.
E)responsibility.

Question 72

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called

A)a search initiative.
B)creativity.
C)an ideal champion.
D)a great idea.
E)strategic analysis.

Question 73

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

A)exploration
B)cooperation
C)entrepreneurship
D)idea incubator
E)horizontal linkage

Question 74

Lack of understanding or trust are common reasons for resistance to change.

Question 75

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Question 76

Within the role of inventor,an individual believes in an idea and visualizes its benefits.

Question 77

All of the following are characteristics of creative individuals EXCEPT

A)originality
B)playfulness
C)curiosity
D)rationality
E)open-mindedness

Question 78

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward,accepted,and implemented.

Question 79

Two specific tools that can smooth the change process include organizational development and programs for training and development.

Question 80

During the changing stage of organizational development,individuals experiment with new behavior and learn new skills to be used in the workplace.