Deck 10: Understanding Individual Behavior

Question 1

Two important approaches to enhancing self-awareness are soliciting feedback and using self-assessments.

Answer 1

True

Question 2

An internal attribution says something about the situation has caused the person's behavior.

Answer 2

False

Question 3

The ability to connect to others,build positive relationships,respond to the emotions of others,and influence others is referred to as relationship management.

Answer 3

True

Question 4

Locus of control refers to an individual's belief that he or she can successfully accomplish a specific task or outcome.

Question 5

Social awareness is the ability to connect to others,build positive relationships,respond to the emotions of others,and influence others.

Question 6

A positive attitude toward one's job is called cognitive attitude.

Question 7

An individual's strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:

A)locus of control.
B)self-confidence.
C)self-efficacy.
D)perceptual selectivity.
E)cognitive dissonance.

Question 8

Self-management is NOT a component of emotional intelligence.

Question 9

Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.

Question 10

A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.

Question 11

Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity.According to the Big Five personality factors,these qualities describe her openness to experience.

Question 12

Organizing the selected data into patterns for interpretation and response is the last step in the perception process.

Question 13

The three options in getting things done are: doing it,delegating it,or deferring it.

Question 14

Extreme competitiveness,impatience,aggressiveness,and devotion to work are included in Type B behavior pattern.

Question 15

An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

Question 16

The last step in getting organized is to empty your head.

Question 17

People with an internal locus of control are easier to motivate because they believe the rewards are the result of their behavior.

Question 18

Organizations that want to challenge their employees and stay competitive can easily be stress-free.

Question 19

A survey of 75 members of the Stanford Graduate School of Business's Advisory Council revealed that by far the most important capability for managers to develop is self-confidence.

Question 20

The link between satisfaction and performance,according to research,is generally small and is affected by other factors.

Question 21

Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative.This describes which of the Big Five personality factors?

A)Agreeableness
B)Conscientiousness
C)Emotional stability
D)Openness to experience
E)Extroversion

Question 22

Rachel is described by her colleagues as pragmatic,super-competitive,and more likely to persuade than be persuaded.She fits which personality category most closely?

A)High Mach
B)Low Mach
C)High Feeling
D)Low Feeling
E)Moderate Thinking

Question 23

People with an external locus of control are:

A)more achievement oriented.
B)better able to handle complex information and problem solving.
C)more independent.
D)easier to motivate.
E)easier to manage.

Question 24

Which of the following describes the last step in the perception process?

A)Observing information
B)Screening the information
C)Selecting what to process
D)Organizing the selected data into patterns
E)Transmitting the observed information

Question 25

Seeking positions of power and responsibility,Chandra has rapidly moved up the ranks within her organization.Colleagues describe her as someone with a tremendous amount of energy,and a powerful force for leadership within the organization.Based on this description,Chandra has what type of personality?

A)Type A
B)Type B
C)Type C
D)Type X
E)Type Y

Question 26

Jason has been unemployed for three months.When his wife asked him why he was not looking for a job,Jason responded,"If I am lucky,I will get my old job back." Jason would be considered as having a(n):

A)external locus of control.
B)high conscientiousness.
C)sensation and intuition type personality.
D)internal locus of control.
E)high Mach attitude.

Question 27

Blaming the teacher for a poor grade on an exam,and taking credit for good grades could be an example of which perceptual bias?

A)Perceptual distortion
B)Closure activity
C)Self-serving bias
D)Stereotyping
E)Perceptual grouping

Question 28

Maliah bases her judgments on impersonal analysis.To resolve problems at work,she uses reason and logic rather than personal values or emotional aspects of the situation.In gathering information,Maliah prefers routine and order.Based on this information,Maliah ranks highly in which Myers-Briggs category?

A)Judging-Perceiving
B)Intuitive-Thinking
C)Sensation-Thinking
D)Sensation-Feeling
E)Intuitive-Feeling

Question 29

A high degree of _____means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.

A)self-management
B)social cohesiveness
C)social awareness
D)relationship management
E)self-awareness

Question 30

In what stage of the perception process are individuals likely to put things into patterns?

A)Selecting
B)Projecting
C)Organizing
D)Sensing
E)Reasoning

Question 31

The first step toward better time management is to:

A)decide the first action.
B)empty your head.
C)delegate as necessary.
D)defer some things to be done later.
E)get organized.

Question 32

Research shows that _____are predisposed to being pragmatic,capable of lying to achieve personal goals,more likely to win in win-lose situations,and more likely to persuade than be persuaded.

A)high introverted individuals
B)high authoritarians
C)high Machs
D)low extroverted individuals
E)low Machs

Question 33

_____type people,according to Jung,would rather work with known facts and hard data and prefer routine and order in gathering information.

A)Feeling
B)Gut-feel
C)Intuitive
D)Sensation
E)Affective

Question 34

Frank regretfully missed an important deadline at work.His boss,George,thinks to himself,"Frank missed that deadline because he is lazy;I really need to crack down on him more." This is an example of what kind of attribution?

A)External attribution
B)Internal attribution
C)Horizontal attribution
D)Vertical attribution
E)Skewed attribution

Question 35

All of the following are tactics for promoting stronger organizational commitment,except:

A)maintaining a secretive culture.
B)being honest and trustworthy in business dealings.
C)giving employees a say in decisions.
D)treating employees fairly.
E)offering employees rewards that they value.

Question 36

_____refers to a positive attitude toward one's job.

A)Organizational citizenship
B)Job satisfaction
C)Cognitive dissonance
D)Organizational commitment
E)Job involvement

Question 37

Josh evaluates Kandi's performance and gives her an "outstanding" based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking.Josh is making which of these errors in perceptual judgment?

A)Perceptual defense
B)Projection
C)Stereotyping
D)The halo effect
E)Figure-ground

Question 38

Type A behavior pattern is characterized by all of these,except:

A)impatience.
B)devotion to work.
C)aggressiveness.
D)relaxed lifestyle.
E)extreme competitiveness.

Question 39

If Ben is tense,nervous,depressed and insecure,he would tend to be rated as low on which of these factors?

A)Agreeableness
B)Conscientiousness
C)Emotional stability
D)Openness to experience
E)Extroversion

Question 40

Traits of _____seem to be particularly important in today's collaborative organizations.

A)likability
B)agreeableness
C)friendliness
D)openness
E)sociability

Question 41

______ are stressors arising from the tasks required of a person holding a particular job.

Question 42

______ are stressors associated with relationships in the organization.

Question 43

______ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.

Question 44

______ is a behavior pattern characterized by extreme competitiveness,impatience,aggressiveness,and devotion to work.

Question 45

Uncertainty about what behaviors are expected of a person in a particular role is referred to as ______.

Question 46

______ is the degree to which a person is able to get along with others by being good-natured,cooperative,forgiving,understanding,and trusting.

Question 47

When managers who express positive emotions such as happiness,enthusiasm,and appreciation trigger positive emotions in employees,this is known as ______.

Question 48

______ means being conscious of the internal aspects of one's nature,such as personality traits,beliefs,emotions,attitudes,and perceptions,and appreciating how your patterns affect other people.

Question 49

The ______ occurs when the perceiver develops an overall impression of a person or situation based on one attribute,either favorable or unfavorable.

Question 50

The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ______.

Question 51

Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called ______.

Question 52

The tendency to place the primary responsibility for one's success or failure either within oneself (internally)or on outside forces (externally)is called the ______.

Question 53

Work behavior that goes beyond job requirements and contributes as needed to the organization's success is referred to as ______.

Question 54

Loyalty to and heavy involvement in one's organization is called ______.

Question 55

A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ______.

Question 56

______ is the belief that power and status differences should exist within the organization.

Question 57

______ are judgments about what caused a person's behavior-something about the person or something about the situation.

Question 58

An individual's ______ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas,objects,or people in the environment.

Question 59

______ is the ability to engage in self-regulating thoughts and behaviors to accomplish all your tasks and handle challenging situations.

Question 60

The process people use to make sense of the environment by selecting,organizing,and interpreting information from the environment is referred to as ______.

Question 61

Briefly describe the perception process.

Question 62

What are the four components of emotional intelligence? Explain.

Question 63

Explain the Big Five personality factors.Are these applicable in an international context?

Question 64

Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making.Which problem solving style would be appropriate for an accounting profession? Why?

Question 65

Name the three basic principles for managing commitments effectively.