Deck 12: Motivating Others and Developing Teamwork

Question 1

A strong characteristic of interesting work would be to ________.

A)have flexible working hours
B)have a sense of purpose in what you are doing
C)be paid for performance
D)receive an above-average amount of vacation time

Answer 1

B

Question 2

A person's behavior is often more revealing about what a person wants from work than what he or she says.

Answer 2

True

Question 3

You ask your manager "What project should I work on first?" You know you are being subjected to an extreme form of empowerment when your manager replies, "Work first on whatever you want."

Answer 3

True

Question 4

Creating opportunities for new learning within a job usually detracts from job enrichment because learning new things requires such effort.

Question 5

Barry, a manager, engages in empowerment when he ________.

A)asks team members to work harder
B)earns a promotion for himself
C)shares power with team members
D)grabs more power for himself

Question 6

Being part of a self-managed work team brings a person some degree of empowerment.

Question 7

Supervisor Rebecca wants to motivate Randy, a lab technician in her group. A good question for Rebecca to ask Randy would be, ________

A)"What could this job offer you that would make you work at your best?"
B)"Do you think you are a little bit on the lazy side?"
C)"How much time out of the workday are you looking at Facebook and Twitter?"
D)"Do you think you deserve a raise?"

Question 8

In the two-factor theory of work motivation, extrinsic, job context, or hygiene factors are motivational.

Question 9

Bobby experiences a greater sense of self-efficacy and ownership of his jobs when he shares power with management in relation to his job.

Question 10

Because it leads to workers feeling more effective, empowerment contributes to intrinsic motivation.

Question 11

A starting point in being able to motivate another person is to ________.

A)estimate his or her level of intelligence
B)know what he or she wants
C)identify his or her culture
D)identify whether the person is extraverted or introverted

Question 12

Jill is very motivated by achievement, recognition, advancement, responsibility, the work itself, and personal growth possibilities. According to the two-factor theory, Jill is motivated by ________.

A)hygiene factors
B)motivator factors
C)social factors
D)manipulators

Question 13

Middle manager Nick is on the right track when he attempts to enrich the job of his workgroup by giving them a sense of purpose.

Question 14

We know that Sonya has prosocial motivation because she ________.

A)goes out of her way to help coworkers
B)has about 1,000 friends on her favorite social networking site
C)has difficulty getting started working in the morning
D)is strongly motivated by money

Question 15

James is motivated by his level of interest in his work. This type of motivation is referred to as ________.

A)intrinsic
B)extrinsic
C)empowerment
D)effortful

Question 16

One commonly used meaning for motivation is an internal state that leads to effort expended toward objectives. A second widely used meaning for motivation is ________.

A)lack of effort toward objectives
B)trying but never succeeding
C)doing only what is expected of us
D)an activity performed by one person to get another to accomplish work

Question 17

Which one of the following practices indicates the most extreme form of empowerment?

A)Workers deciding when to take their lunch breaks.
B)Workers being allowed to decorate their cubicles as they would like.
C)Workers choosing the brand of laptop or tablet computer they prefer.
D)Workers choosing which projects they would like to pursue.

Question 18

The characteristics of an enriched job include direct feedback, client relationship, and ________.

A)new learning
B)repetition of procedures
C)extrinsic motivation
D)increased compensation

Question 19

A company makes employee jobs more interesting by adding variety and responsibility. This is referred to as ________.

A)intrinsic motivation
B)extrinsic motivation
C)job enrichment
D)empowerment

Question 20

Peyton exhibits prosocial motivation when she systematically looks for ways to help other people at work.

Question 21

Clancy engages in a self-oriented role within his team when he ________.

A)strives to be an implementer
B)strives to be a creative problem solver
C)acts in the role of resource investigator
D)focuses on his own needs, such as a craving for recognition

Question 22

Miguel's company bases their pay rates on performance. This system of compensation is referred to as ________ pay.

A)merit
B)seniority
C)position
D)risk

Question 23

Which one of the following is the most recommended tactic for a team leader to use in building teamwork?

A)Use an autocratic leadership style
B)Discourage virtual team members from spending work time communicating with each other
C)Maintain a negative mood to keep team members on edge
D)Have an urgent, constructive purpose

Question 24

Recognition programs appear to work at cross-purposes with employee engagement.

Question 25

While on lunch break, Phyllis snuffs out a fire that started in the bagel toaster. A recommended statement of praise for Phyllis would be ________

A)"From now on your nickname will be 'Fabulous Phyllis the firefighter.'"
B)"Nice job. You probably saved the company from a $10,000 insurance claim."
C)"You did the right thing, but helping out is part of every employee's job."
D)"Much appreciated, but are you sure you didn't start the fire?"

Question 26

To use positive reinforcement properly, rewards must be contingent on doing something right or of value.

Question 27

Employee recognition programs appear to be helpful in ________.

A)pitting one employee against another
B)keeping employee motivation from surging too high
C)discouraging extrinsic (external)motivation
D)bringing about employee engagement

Question 28

Pamela knows that she received a visible reward from the company when ________.

A)the payroll department is informed of the reward
B)the award arrives the first of the month
C)coworkers are aware she received the reward
D)she can use it to purchase something at a store

Question 29

Micromanagement is an effective tool for fostering teamwork.

Question 30

Which one of the following practices would be the least likely to improve teamwork?

A)Get qualified members
B)Use the autocratic decision-making style
C)Minimize micromanagement
D)Reward the team as well as individuals

Question 31

Business owner Shelia is correct in believing that she can pay the majority of workers close to the minimum wage, yet keep them motivated and working hard by giving them loads of recognition.

Question 32

Industrial sales representative Alyssa has a high tolerance for risk taking so she probably would prefer that most of her compensation be based on commission.

Question 33

When an organization has a strong culture of individualism, it is relatively easy to develop a spirit of teamwork.

Question 34

One of the best known methods for building team spirit is ________.

A)competing against a common adversary
B)monetary rewards
C)micromanagement
D)competition between team members

Question 35

Punishments are used more regularly than positive reinforcement to help employees stick with the goals of company wellness programs.

Question 36

Which one of the following practices would violate a rule for the effective use of positive reinforcement?

A)Minimize feedback to keep workers on edge
B)Choose an appropriate reward
C)Make the rewards visible
D)Change the reward periodically

Question 37

Financial incentives, recognition, and praise are examples of ________.

A)negative reinforcement
B)positive reinforcement
C)intrinsic motivation
D)empowerment

Question 38

The autocratic decision-making style tends to foster teamwork.

Question 39

An increasingly popular form of offsite teamwork training is for members of a team to send Facebook posts to each other from their smart phones while engaged in personal life.

Question 40

Teamwork tends to develop faster when the purpose facing the group lacks a sense of urgency.

Question 41

A person occupying the specialist role in a group is usually the one to make sure the work gets done on time.

Question 42

A person occupying the shaper role in a group is likely to be challenging, dynamic, and to thrive under pressure.

Question 43

Confusion and caution are typical during the forming stage of group development.

Question 44

Brook is likely to participate in groupthink when she goes out of her way to strive for harmony and group solidarity.

Question 45

A person occupying a self-oriented team role will sacrifice his or her own needs for the good of the group.

Question 46

A major justification for using groups to accomplish work is that they can ________.

A)produce more than the sum of the individual members
B)prevent workers from too spending too much time working alone
C)lead to equity in pay among group members
D)control the behavior of workers

Question 47

Elements of groupthink include ________.

A)group values getting along more than getting things done
B)group believes it is impervious to outside criticism
C)group begins to have illusions about its own invincibility
D)all of the above

Question 48

When a group loses its mental efficiency and moral judgment in the interest of group solidarity, the group is suffering from ________.

A)micromanagement
B)groupthink
C)team spirit
D)shaping

Question 49

Some of the characteristics of effective work groups are objective measures of production, favorable evaluations by management, and ________.

A)groupthink
B)extrinsic motivation
C)worker satisfaction
D)conflict within the group

Question 50

Virtual teams are often at an advantage in having good teamwork because the team members have considerable face-to-face interaction with each other.