Deck 8: Training and Developing Employees

Question 1

________ identifies the training employees will need to fill future jobs.

A)Competency modeling
B)Performance analysis
C)Strategic training needs analysis
D)Screening

Answer 1

C
Explanation: C)Strategic goals (perhaps to enter new lines of business or to expand abroad)often mean the firm will have to fill new jobs. Strategic training needs analysis identifies the training employees will need to fill these future jobs.

Question 2

Which of the following terms refers to helping new employees appreciate the values and culture of a firm?

A)onboarding
B)outsourcing
C)organizing
D)offshoring

Answer 2

A
Explanation: A)Onboarding is synonymous with employee orientation, which involves providing new employees with the information they need to function. Onboarding also tries to help new employees understand a firm's values and culture.

Question 3

Trainees should be provided adequate practice and be allowed to work at their own pace during a training session in order to ________.

A)screen applicants based on ability
B)transfer skills more easily to the job
C)reduce training costs
D)determine appropriate pay scales

Answer 3

B
Explanation: B)Allowing trainees to work at their own pace, providing adequate practice, and maximizing the similarity between the training situation and the work situation are all techniques that enable trainees to transfer new skills from the training site to the work site.

Question 4

What is the purpose of employee orientation? What role does training play in employee orientation?

Question 5

MTR Enterprises failed to provide adequate safety training to one of its employees. As a result, the employee harmed a customer. A court would most likely find MTR liable for ________.

A)discrimination
B)negligent training
C)occupational fraud
D)hazardous training

Question 6

What is the second step in the ADDIE training process?

A)developing training aids
B)defining the training objectives
C)designing the overall training program
D)designating employees who need training

Question 7

The methods used to give new or present employees the skills they need to perform their jobs are called ________.

A)orientation
B)training
C)development
D)management

Question 8

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Question 9

On Alicia's first day of work at a software firm, she attended a meeting with the HR manager and other new employees. Alicia learned about employee benefits packages, personnel policies, and the structure of the company. In which of the following did Alicia most likely participate?

A)recruitment
B)selection
C)employee orientation
D)employee development

Question 10

What is the final step in the ADDIE training process?

A)evaluating the program's successes or failures
B)rewarding employees for program participation
C)conducting a budget and needs analysis
D)training the targeted group of employees

Question 11

Hiring highly-skilled employees with great potential eliminates the need to provide orientation and training.

Question 12

________ is a detailed study of the job to determine what specific skills the job requires.

A)Needs analysis
B)Task analysis
C)Training strategy
D)Development planning

Question 13

Amy, an accounting supervisor, has been asked to provide training for her subordinates about new tax laws. In order to motivate the individuals who attend her training session, Amy should most likely do all of the following EXCEPT ________.

A)use as many visual aids as possible during the session
B)provide an overview of the material to be covered
C)use new terminology and technical concepts
D)give information in logical, meaningful sections

Question 14

All of the following topics are typically addressed during employee orientation EXCEPT ________.

A)employee benefits
B)personnel policies
C)work behavior expectations
D)wage curves

Question 15

Which of the following is most likely NOT one of the goals of a firm's employee orientation program?

A)making new employees feel like part of a team
B)helping new employees become socialized into the firm
C)assisting new employees in selecting the best labor union
D)teaching new employees about the firm's history and strategies

Question 16

James, an HR manager, is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises. James is most likely involved in which of the following?

A)task analysis
B)program evaluation
C)employee development
D)screening

Question 17

Which of the following will most likely occur during the third step of the ADDIE training process?

A)training a targeted group
B)creating training materials
C)evaluating the success of the program
D)estimating a budget for the training program

Question 18

Which of the following would most likely occur during the fourth step of the ADDIE training process?

A)holding on-the-job training sessions
B)selecting employees for training
C)preparing online training materials
D)asking participants for feedback

Question 19

What is the first step in the ADDIE training process?

A)assessing the program's successes
B)appraising the program's budget
C)analyzing the training need
D)acquiring training materials

Question 20

Which of the following will most likely NOT help employers protect themselves against charges of negligent training?

A)confirming an employee's claims of skill and experience
B)providing extensive and appropriate training
C)evaluating the effectiveness of the training
D)paying employees for their training time

Question 21

Studies show that trainees are distracted by visual aids presented during training sessions.

Question 22

A graphic model that presents a precise overview of the knowledge, skills, and behaviors someone would need to perform a job well is known as a(n)________.

A)scatter plot
B)competency model
C)classification table
D)organizational chart

Question 23

Mario hopes to be promoted to the head of his department next year. In the meantime, he has been assigned to spend a year as an assistant to the current department head. Which type of training is most likely being used in this example?

A)job rotation
B)job instruction
C)coaching method
D)informal learning

Question 24

Which of the following consolidates information regarding required tasks and skills in a format that is helpful for determining training requirements?

A)training assessment form
B)task analysis record form
C)organizational skills sheet
D)work function analysis

Question 25

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following most likely undermines the argument that the drop in Samson's sales can be solved through training?

A)The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.
B)Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
C)Samson's most experienced salesperson retired after working at the firm for more than twenty years.
D)Samson sales team members recently received their annual performance appraisals.

Question 26

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

A)Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
B)Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
C)The rising costs associated with college recruiting have forced Samson to hire sales associates through online job sites.
D)Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.

Question 27

All of the following are types of on-the-job training EXCEPT ________.

A)programmed learning
B)understudy method
C)special assignments
D)job rotation

Question 28

Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis.

Question 29

Which of the following best describes the first step in a performance analysis?

A)comparing a person's actual performance to the ideal performance
B)investigating employee-related customer complaints
C)evaluating supervisor performance reviews
D)conducting job knowledge assessments

Question 30

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales.
All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT:

A)What methods are used for recruiting and interviewing individuals for sales positions?
B)Does every salesperson understand what his or her performance standards are?
C)What tools are available to sales team members to help them work efficiently?
D)What were the results of attitude surveys distributed to the sales team?

Question 31

What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?

Question 32

Which of the following training methods is most frequently used by employers?

A)job instruction training
B)apprenticeship training
C)on-the-job training
D)classroom training

Question 33

The purpose of a current training needs analysis is to ensure that critical employees receive adequate training and development for future positions with the firm.

Question 34

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a nine-month period of time. Her employer is utilizing the ________ form of training.

A)job rotation
B)understudy
C)job expansion
D)informal learning

Question 35

The process of verifying that there is a performance deficiency and determining if such deficiencies should be corrected through training or through some other means is called ________.

A)needs analysis
B)training assessment
C)performance analysis
D)performance appraisal

Question 36

Training sessions should be half-day or three-fourths day in length rather than a full day, because the learning curve goes down late in the day.

Question 37

Employers will most likely use all of the following methods to identify training needs for new employees EXCEPT ________.

A)analyzing job descriptions
B)reviewing performance standards
C)questioning current job holders
D)conducting a work sampling

Question 38

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

Question 39

What are the four steps involved in the training process? After a training program has been established, how can managers make the training material more meaningful for employees?

Question 40

Tyler, a new accounts representative at Martin Marketing, is learning the job by actually doing job-related tasks such as contacting customers. Tyler is most likely participating in ________.

A)on-the-job training
B)socialization
C)social learning
D)modeling

Question 41

Which of the following is a systematic method for teaching job skills that involves presenting questions or facts, allowing the person to respond, and giving the learner immediate feedback on the accuracy of his or her answers?

A)job instruction training
B)programmed learning
C)apprenticeship training
D)simulated learning

Question 42

John is doing is doing a training method to learn a new job where there are sequence of steps he is supposed to learn step-by-step. This method is called:

A)task analysis
B)job instruction training (JIT)
C)informal learning
D)job rotation

Question 43

Surveys estimate that as much as X% of what employees learn on the job they learn through informal means.

A)10%
B)50%
C)80%
D)95%

Question 44

American Airlines uses flight simulators to train pilots about airplane equipment and safety measures. This is an example of ________.

A)on-the-job training
B)vestibule training
C)virtual reality training
D)programmed learning

Question 45

Travel agents at Apollo Travel Services follow a computer program that displays question prompts and dialogue boxes with travel policies as the agent enters information about the consumer's travel plans. This is an example of a(n)________.

A)audiovisual-based training method
B)electronic performance support system
C)intelligent tutoring system
D)computer-based training module

Question 46

With job instruction training, which of the following should most likely be included beside each step listed?

A)sources for more information
B)any legal requirements
C)key points or guidelines
D)quality requirements

Question 47

John is currently being trained on the job and is at the first step in the OTJ process, which is:

A)showing the trainee how do the task
B)verbalizing the steps of the task
C)checking to make sure the task was learned by the trainee
D)familiarizing the trainee with equipment, tools, and trade terms

Question 48

Which of the following terms refers to a set of instructions, diagrams, or similar methods available at the job site to guide the worker?

A)task analysis record form
B)position replacement card
C)skills sheet
D)job aid

Question 49

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A)programmed learning
B)mentoring
C)apprenticeship training
D)coaching

Question 50

Which of the following will most likely help a speaker improve the effectiveness of a training lecture?

A)opening with a familiar joke
B)talking from a prepared script
C)watching the audience's body language
D)using exaggerated hand gestures to emphasize points

Question 51

Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?

A)audiovisual-based instruction
B)programmed learning
C)vestibule training
D)videoconferencing

Question 52

Which of the following is NOT an advantage of programmed learning?

A)Training time is significantly reduced.
B)Trainees can work at their own pace.
C)Trainees benefit from a skilled coach.
D)Trainees receive immediate feedback.

Question 53

________ are special software tools that support Internet training by helping employers identify training needs, and to schedule, deliver, assess, and manage the online training itself.

A)Learning management systems
B)Intelligent tutoring systems
C)Computer simulations
D)Learning portals

Question 54

Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should use intelligent tutoring systems to provide training for loan officers?

A)Current Wells Fargo employees indicate that they prefer to work at their own pace and have a variety of learning styles.
B)Since Wells Fargo stores are spread throughout the country, the firm needs to provide training at a central location to a large group of current employees at once.
C)Wells Fargo's employee orientation program provides new employees with information about the history, culture, and vision of the firm.
D)Wells Fargo's board of directors sets training policies and works closely with HR to develop the most appropriate training programs for new employees.

Question 55

The on-the-job method of ________ involves give lower-level executives firsthand experience in working on actual problems.

A)coaching
B)informal learning
C)special assignments
D)programmed learning

Question 56

Which of the following is the primary advantage of lecturing as a method of training?

A)motivational for employees
B)effective for informal learning
C)appropriate for large groups
D)requires limited preparation

Question 57

________ training is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

A)Vestibule
B)Virtual-reality
C)Programmed
D)Job instruction

Question 58

When jobs consist of a logical sequence of steps and are best taught step-by-step, the most appropriate training method to use is ________.

A)job instruction training
B)apprenticeship training
C)programmed learning
D)job rotation

Question 59

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

A)job instruction training
B)programmed learning
C)apprenticeship training
D)coaching technique

Question 60

Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?

A)virtual learning systems
B)video-based simulations
C)multi-media training plans
D)intelligent tutoring systems

Question 61

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

A)Adaptability screening
B)Multicultural simulation
C)Mandatory arbitration
D)Diversity training

Question 62

With a lifelong learning account, employers and employees can contribute money that can be used by employees to attend school.

Question 63

What is the primary purpose of implementing a cross training program at a firm?

A)compiling skills records
B)creating a diverse environment
C)facilitating flexible job assignments
D)assessing employee technical skills

Question 64

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.

A)human resource management
B)performance enhancement
C)management development
D)talent management

Question 65

All of the following are literacy training methods used by employers EXCEPT ________.

A)providing computerized simulations
B)assigning writing exercises to employees
C)holding math and reading classes at work
D)sending employees to adult education classes

Question 66

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Question 67

Apprenticeship training is a step-by-step self-learning method which uses a textbook, computer, or the Internet.

Question 68

What is programmed learning and why is it used in organizations?

Question 69

Which of the following terms refers to a teaching method that uses special collaboration software to enable multiple remote learners to participate in live audio and visual discussions via a PC or laptop?

A)computer simulation
B)virtual classroom
C)intelligent tutoring system
D)learning portal

Question 70

Describe elements of computer-based training and why it can be effective.

Question 71

Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?

A)virtual classroom
B)videoconferencing
C)job simulation
D)learning portal

Question 72

All of the following are characteristics of most interactive training programs, such as simulations, EXCEPT ________.

A)mastery of learning
B)responsive feedback
C)increased learning time
D)increased retention rate

Question 73

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Question 74

United Airlines utilizes a checklist of things that pilots should do prior to take-off and landing. This checklist is an example of a(n)________.

A)job aid
B)skill sheet
C)work function analysis
D)electronic support system

Question 75

Wells Fargo and Company is a financial services firm that provides banking, insurance, and mortgage services at 10,000 stores nationwide. Wells Fargo offers its employees many professional development opportunities such as training programs and tuition reimbursement. Wells Fargo executives are considering the expansion of the firm's existing training programs after employees have expressed strong interest in the idea. Which of the following, if true, best supports the argument that Wells Fargo should integrate computer simulations into its training program for bank tellers?

A)The Wells Fargo intranet-based learning portal provides employees with access to a variety of training courses.
B)Wells Fargo is one of the few financial institutions to require all employees to participate in at least 30 hours of training each year.
C)Wells Fargo bank tellers use electronic performance support systems to assist them with handling complicated bank transactions.
D)Employee surveys indicate that many Wells Fargo bank tellers are uncertain about the best methods for handling angry customers.

Question 76

Team training is used by many firms to develop strong management teams, enhance interpersonal skills, and encourage job flexibility.

Question 77

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Question 78

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Question 79

In a brief essay, discuss how mobile devices, such as iPhones, are used by firms to facilitate employee training.

Question 80

Surveys estimate that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.