Exam 8: Training and Developing Employees

With job instruction training, which of the following should most likely be included beside each step listed?

The case study method is an on-the job management development technique that presents a manager with a written description of an organizational problem that needs to be diagnosed and solved.

During the refreezing stage of Lewin's change process, managers are likely to use new appraisal systems and incentives as a way to reinforce desired behaviors.

What are the four steps involved in the training process? After a training program has been established, how can managers make the training material more meaningful for employees?

Which of the following is most likely NOT measured when evaluating a training program?

Lower-level managers who are given firsthand experience working on existing problems are being trained through the special assignments approach.

Which of the following is the primary advantage of lecturing as a method of training?

Which organizational development application involves methods like performance appraisals, reward systems, and diversity programs?

Surveys estimate that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of ten employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than one year. The other six salespeople have been with Samson anywhere from three to seven years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

According to Kurt Lewin, in order for organizational change to occur, which stage must occur first?

Which process involves assessing the company's strategic needs, appraising the current performance of managers, and building skills of managers?

A time series design is a training program evaluation tool that measures the outcomes of a group that receives training with the outcomes of a group that receives no training.

Which of the following terms refers to computer-based training systems that adjust to meet each trainee's specific learning needs?

What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?

What is the purpose of employee orientation? What role does training play in employee orientation?

________ attempts to foster harmonious working relationships and to develop cross-cultural sensitivity among the employees of a firm.

________ means collecting data about a group, department, or organization, and feeding the information back to the employees so they can analyze it and develop hypotheses about what the problems might be.

Team training is used by many firms to develop strong management teams, enhance interpersonal skills, and encourage job flexibility.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.