Deck 1: Definition and Significance of Leadership

Question 1

Which one of the following factors is the key element of most definitions of leadership effectiveness?

A)employee satisfaction
B)stakeholder needs
C)focus on outcome
D)financial measures

Answer 1

C

Question 2

Which of the following factors is not part of the definitions of leadership effectiveness?

A)achieving goals
B)follower satisfaction
C)ability to change
D)maintaining control

Answer 2

D

Question 3

The case of the New York Times newspaper is an example of___________ .

A)the importance of stakeholders in defining effectiveness
B)the role of national culture
C)generational differences
D)the complexity of defining effectiveness

Answer 3

the complexity of defining effectiveness

Question 4

Various definitions of leadership include all but one of the following:

A)influence process
B)goal achievement
C)group phenomenon
D)control

Question 5

According to Fred Luthans,successful managers are those who:

A)take care of their own careers
B)take care of their employees
C)worry about all stakeholders
D)maintain control through a crisis

Question 6

Bill Gates,founder of Microsoft,considers which of the following to be key to leadership?

A)setting goals
B)articulating a vision
C)empowerment
D)addressing the needs of stakeholders

Question 7

The Container Store is able to pay its associates how much more than their competitors?

A)10-30 percent
B)30-50 percent
C)50-100 percent
D)100-200 percent

Question 8

The Contain Store's efforts to create a family-friendly environment have paid off.Whereas their competitors' turn-over rate is approximately 90 percent,The Container Store's turnover rate is only________ .

A)2 percent
B)10 percent
C)20 percent
D)50 percent

Question 9

Comparable companies require salespersons to get 8 hours of training during the first year on the job,however it is not unusual for The Container Store sales people to get_________ hours of training before a new store opens.

A)12
B)20
C)100
D)200

Question 10

Based on Fred Luthans' research,what percentage of managers are both effective and successful?

A)10%
B)30%
C)50%
D)over 60%

Question 11

Barbara Waugh,a Civil Rights activist and worldwide change manager at Hewlett-Packard Laboratories,defines leadership effectiveness as _______.

A)empowering employees
B)meeting corporate objectives
C)always making the customer happy
D)finding a story worth living

Question 12

Jonas Falk,CEO of Organic Life,believes that ___________ is the key to leadership.

A)team performance
B)inspiration
C)goal setting
D)control

Question 13

The definition of leadership has how many key elements?

A)one
B)two
C)three
D)four

Question 14

Which one of the following is not part of a general definition of leadership?

A)exercise of control
B)group phenomenon
C)influence
D)hierarchy

Question 15

The three key elements of leadership effectiveness are:

A)goal achievement,smooth internal processes,external adaptability
B)follower satisfaction,leader control,empowerment
C)goal achievement,stock prices,customer satisfaction
D)flexibility,follower satisfaction,stakeholder satisfaction

Question 16

While _________ are an important aspect of leadership effectiveness,the key element is ___________.

A)leader style;providing direction
B)internal processes;outcome
C)goal achievement;? stakeholder satisfaction
D)empowerment;participation

Question 17

According to Fred Luthans,effective managers are those who:

A)take care of their own careers
B)take care of their employees
C)worry about all stakeholders
D)maintain control through a crisis

Question 18

Which of the following statements is True about the definition of leadership effectiveness?

A)Leadership effectiveness depends on the goals of the organization
B)Leadership effectiveness must take into account the personality of the leader
C)Leadership effectiveness is the same regardless of the organization
D)Leadership effectiveness is always based on performance

Question 19

Which one of the following is not an element of the definition of leadership effectiveness?

A)goal achievement
B)smooth internal functioning
C)external adaptability
D)efficiency

Question 20

According to Fred Luthans,effective managers focus on ________ while successful managers focus on ________.

A)stakeholders;? goal achievement
B)employee satisfaction;? quick promotions
C)goal achievement;? stock prices
D)change management;? employee satisfaction

Question 21

While managers focus on ________,leadership is aimed at ________.

A)getting power;? here and now
B)getting followers motivated;? sharing values
C)planning and stability;? movement and change
D)personal relationships;? political networks

Question 22

Which of the following is not one of the managerial roles proposed by Mintzberg?

A)figurehead
B)leader
C)conflict manager
D)resource allocator

Question 23

According to research by Mintzberg,the job of a manager is characterized by_________ .

A)many cultural encounters
B)a wide variety of tasks and many interruptions
C)a series of well-defined activities that start with planning and end in controlling
D)political activities that are essential to being effective

Question 24

Helgesen's research found that female managers only matched how many of Mintzberg's categories of executive roles?

A)one
B)two
C)four
D)five

Question 25

In addition to basic managerial functions of planning,organizing,staffing,directing,and controlling,leaders are ascribed_________ .

A)procedural and external roles
B)procedural and internal roles
C)strategic and internal roles
D)strategic and external roles

Question 26

Bob,a salesperson for ABC,Inc.,relies heavily on his supervisor to provide annual goals and direction was well as to clarify activities for the upcoming year.Which reason for 'why we need leaders' best fits this situation?

A)to keep groups orderly and focused
B)to accomplish tasks
C)to make sense of the world
D)to be romantic ideals

Question 27

Helgesen's research about gender differences in management found that__________ .

A)women are better managers
B)women preferred face-to-face communication
C)women managers often have to focus on their job at the expense of personal life
D)women are more isolated then men

Question 28

Helgesen called the "female" style of management ________.

A)the web
B)participative management
C)interconnected management
D)non-hierarchical charisma

Question 29

Compared to managers,leaders do all of the following except_______

A)focus on the future
B)create culture based on shared values
C)maintain existing structure
D)create change

Question 30

Kip Tindell,founder of The Container Store,created a family-friendly work environment with higher wages and flexible shifts.He may be considered an effective leader because ____________.

A)he focused entirely on the present
B)he created a culture on shared values
C)he was interested in maintaining the status quo
D)he only used position power to get things done

Question 31

The example of Starbucks gourmet coffee illustrates ____________.

A)the importance of social responsibility
B)how founders can impact an organization
C)the importance of quality in the mission of an organization
D)how men and women both practice participative management

Question 32

If the founder of the organization is a workaholic and control oriented,the organization is likely to be characterized as:

A)'the web' whereby the manager is in the center of an interconnected circle
B)fast-paced decision making and centralized
C)decentralized and open
D)participative and supportive

Question 33

Which one of the following is not one of the obstacles to effective leadership?

A)uncertainty that creates pressure for quick responses
B)reliance on old ideas about leadership
C)rigid and short-term oriented organizations
D)inaccessible academic research

Question 34

Which is not a reason the text provides as to why leaders are needed?

A)to keep groups orderly and focused
B)to accomplish tasks
C)to be romantic ideals
D)to provide effective customer service

Question 35

Jake was appointed president and CEO of XYZ,Inc.The board of directors wants him to lower expenses by laying off 50 percent of the front-line workers.Which of the following would not be an obstacle for Jake?.

A)Organizations are rigid and unforgiving during times of change.
B)The organization is facing considerable uncertainty.
C)Stockholders do not support leaders who make change.
D)They are falling back on old ideas.

Question 36

Managers are__________ ,while leaders are __________.

A)short-term oriented;
long-term oriented
B)long-term oriented;
short-term oriented
C)interested in creating a culture based on values;
interested in maintaining existing structure
D)making use of personal power;
making use of positional power

Question 37

Sally was recently hired as president and CEO of AlphaSports,Inc,a regional chain of sporting goods stores.She has been hired to internalize the organization as well as expand market share.Many members of the organization are highly skeptical because the organization has never attempted anything like this in the past.Sally is experiencing which obstacle to effective leadership?

A)the organization is rigid and unforgiving
B)the organization is falling back on old ideas
C)the organization is facing considerable uncertainty
D)there is a lack of understanding in applying academic research findings

Question 38

Leadership and management become more closely similar when considering the issue of___________ .

A)effectiveness and competence
B)national and organizational culture
C)individual traits
D)organizational performance

Question 39

Compared to leaders,managers do all of the following except__________ .

A)establish an emotional link with followers
B)maintain status quo
C)implement policies and procedures
D)use position power

Question 40

Henry Mintzberg identified_________ executive roles for managerial activities.

A)5
B)7
C)9
D)10

Question 41

Leaders shape the culture of their organization through all but one of the following:

A)role modeling
B)the reward system
C)market research
D)hiring decisions related to employees and other managers and leaders

Question 42

By 2050,the Hispanic population in the United States is estimated to grow to what percent of the total population?

A)40%
B)30%
C)20%
D)10%

Question 43

Which of the following are not some of the factors that are fueling the changes in leadership?

A)increase in global competition
B)political changes
C)legal requirements
D)demographic and social changes

Question 44

Changes in many organizations are causing leaders to rely more on ________ and less on ________.

A)consideration;? task
B)vision;? consideration
C)facilitation;? structuring
D)planning;? leading

Question 45

When leaders establish a highly decentralized structure,the result is likely to be a _________ culture.

A)closed
B)participative
C)internally focused
D)inflexible

Question 46

Rick Sapio,CEO of New York City Mutual.com,created this tool for involving employees in organizational change.

A)an electronic mailbox for employees to express concerns
B)a quality control team to review all major company decisions
C)a reward program that pays employees for innovations
D)an advisory board that keeps employees informed on company strategy

Question 47

Which are not some of the primary factors fueling change for organizations and their leadership?

A)political changes
B)ambiguity and uncertainty
C)demographic changes
D)globalization

Question 48

In a results oriented organization that focuses on quality and teamwork,which level of organizational structure should assume primary responsibility?

A)senior executives
B)mid-level managers
C)front line supervisors
D)employees

Question 49

Jack Welch was able to have an impact on the future of GE's culture by,

A)negotiating a series of company acquisitions to insure GE's long-term success.
B)establishing rules and guidelines his predecessors would have to follow.
C)purchasing enough of the company's outstanding stock to be elected to the board of directors..
D)personally selecting the CEO and other top managers before he retired.

Question 50

Leaders are often role models for their followers.Recent research suggests that leaders must also pay attention to____________ .

A)sexual harassment and its negative impact
B)the use of power
C)how outsiders impact their followers
D)their own emotional reactions

Question 51

Leaders such as Philip Diehl,director of the U.S.Mint,have made ________ one of their key activities.

A)quality control
B)providing a vision
C)managing
D)communicating

Question 52

The factors that are pushing for new roles for leaders include all but one of the following:

A)push for quality
B)use of teams
C)changing hierarchies
D)increased homogeneity

Question 53

By 2025,Hispanics are estimated to be what percent of the United States population?

A)8%
B)21%
C)28%
D)38%

Question 54

Bob Landouceur,La Salle high-school football coach wants his team members to get in touch with their emotions and develop 'love' for their teammates.Through this process he demonstrates great empathy for his players.Which function of how leaders shape organizational culture best describes Bob's leadership style?

A)role modeling
B)creating an effective reward system
C)hiring the right people
D)creating an effective organizational strategy and structure

Question 55

Determining span of control,reporting relationships,and degree of formalization and specialization are all elements of which function of how leaders shape organizational culture?

A)developing strategies and structures
B)influencing hiring decisions
C)creating effective reward systems
D)role modeling

Question 56

Stephen Oesterle is a senior executive of Medtronics,an organization dedicated to promoting healthy lifestyles.Stephen runs marathons and maintains a personal healthy lifestyle.Which function of shaping an organizational culture best describes Stephen's approach? (Stephen-see pages 4 & 12)

A)creating an effective reward system
B)being a role model
C)hiring the right people
D)creating an effective organizational strategy and structure

Question 57

The increased cultural diversity in organizations is__________ .

A)causing most leaders to become ineffective
B)causing changes in organizational practices
C)leading to higher salaries across the board
D)leading to conflict between leaders and followers

Question 58

In traditional organizations,employees are primarily responsible for ________ while leaders are responsible for ________.

A)production;? planning
B)planning;? controlling
C)preparing;? implementing
D)controlling;? quality

Question 59

Tyler Winkler,senior vice president of sales for Secure Works,takes an approach whereby employees "make your numbers in three months or run the risk of being put on probation,and then possibly termination." Through this process he measures employee performance,provides detailed feedback and training to improve sales.Which function of how leaders shape organizational culture best describes Tyler's approach?

A)role modeling
B)creating an effective reward system
C)hiring the right people
D)creating an effective organizational strategy and structure

Question 60

By 2016,what fraction of the United States population will be of a minority group?

A)one fifth
B)one forth
C)one third
D)one half

Question 61

Which of the following factors is key to JetBlue's flexibility?

A)the airline's growing size and importance in its industry
B)the emphasis on teamwork
C)a powerful leadership team
D)a centralized organization where all employee can stay in touch

Question 62

The challenges arising from issues regarding the differences in age groups represents which major factor fueling organizational change and their leaders?

A)increased globalization
B)employee expectations
C)political changes
D)demographic changes

Question 63

The younger employees who are joining the workforce typically expect to________ .

A)receive life-time employment from the same company
B)have autonomy and participate in decisions
C)be promoted slower than previous generations
D)stay with the same company for over ten years

Question 64

Fred Luthans found that only 10% of managers are both effective and successful.

Question 65

Fred Luthans found that the majority of managers are both effective and successful.

Question 66

Young employees entering the workforce are looking for fast promotions,challenging learning opportunities and work-life balance.This represents which category of factors fueling organizational change?

A)increased globalization
B)employee expectations
C)political changes
D)technological advances

Question 67

According to Fred Luthans,effective and successful managers engage in different types of activities.

Question 68

It is easy to define leadership.

Question 69

There is one commonly accepted definition of leadership.

Question 70

The definition of leadership effectiveness depends on the organization and the context.

Question 71

Which one of the following is not one of the factors in JetBlue's success?

A)David Neeleman
B)a decentralized structure
C)JetBlue's ability to copy other airlines
D)constant communication with employees

Question 72

A leader is defined as a person who influences individuals and groups,helps them in establishing goals,and guides them towards achievement of those goals.

Question 73

________ is/are barriers to changes in organizations and leaders.

A)Lack of teams in upper management
B)Open structures and ill-defined goals
C)Global cultural changes
D)The focus on team rewards

Question 74

According to the text,which country has a high percentage of women (about 23%)in corporate boards?

A)United States
B)Malaysia
C)Venezuela
D)Sweden

Question 75

Researchers agree that a leader is effective when the group performs its task.

Question 76

The definition of leadership effectiveness often depends on the point of view of the person who is defining effectiveness.

Question 77

Leaders such as John Grundhofer - aka Jack the Ripper - continue to remain in leadership positions,primarily because _________.

A)they are effective
B)organizations face short-term financial pressures
C)they focus on stakeholders
D)they are able to manage global cultures

Question 78

Based on Luthans' research,in order for organizations to be effective they must reward effective managers and help them become successful.

Question 79

Which generation comprises the largest population segment in the United States?

A)Millennial generation
B)Generation Xers
C)Generation Y
D)Baby boomers

Question 80

For Barbara Waugh,personnel manager of Hewlett-Packard Laboratories,effectiveness is communication,collaboration,and innovation.