Deck 15: Human Resource Management: Building a Top-Quality Workforce

Question 1

For performance appraisals to be effective, managers must focus on fairness, relevance, objectivity, and balance.

Answer 1

True

Question 2

In the context of human resource management challenges, which of the following statements is true of women workers?

A)Many professional women step out of the workforce early to start their own companies.
B)Their work schedules are more flexible than their male counterparts'.
C)They are not usually willing to pay dues.
D)Women employees cannot be retained with flextime benefits.

Answer 2

A

Question 3

The contingent workforce accounts for more than 60% of U.S. employment.

Answer 3

False

Question 4

On-the-job training is also known as vestibule training.

Question 5

If the human resource department of a firm reports to the chief financial officer (CFO), the firm may be on the fast track to outsourcing.

Question 6

Despite not having achieved his annual targets, Ted, a bank salesman, got high scores for his performance appraisal because his manager is fond of him. Which of the following common appraisal goofs did Ted's manager make?

A)The once-a-year wonder
B)Straight from the gut
C)The "me filter"
D)What have you done for me lately?

Question 7

The United States has the lowest wage gap among all developed countries.

Question 8

Roy wants to be an electrician. He needs to assist an experienced electrician for a period of two years before he can gain the credentials to work as a fully qualified electrician. In this scenario, Roy must do an apprenticeship program.

Question 9

_____ refer to noncash compensation, including programs such as health insurance, vacation, and childcare.

A)Gratuities
B)Bonuses
C)Commissions
D)Benefits

Question 10

Herbert, the chief innovation officer of an apparel e-commerce site, earns an annual fixed salary of $43,000. In addition to the salary, he is also eligible to receive five percent of the company's annual earnings after tax. Which of the following variable pay systems does this scenario best illustrate?

A)Profit sharing
B)Pay for knowledge
C)Commission
D)Stock options

Question 11

The Occupational Safety and Health Act of 1970 required employers to verify employment eligibility for all new hires.

Question 12

Which of the following is a difference between a job description and job specifications?

A)A job description might include the education and experience required for a job, whereas job specifications might include the responsibilities for a specific position.
B)A job description is quantitative, whereas job specifications are qualitative.
C)A job description defines the jobholder's responsibilities, whereas job specifications define the qualifications necessary to do a job.
D)A job description is informal in nature, whereas job specifications are formal in nature.

Question 13

Bodonin, a machinery manufacturer, received a bulk export order for its pneumatic machines. The management decided to hire some factory workers on a contractual basis so that the order can be delivered within its deadline. In the context of employee selection, which of the following types of workers does Bodonin plan to hire?

A)Permanent workers
B)Contingent workers
C)Job hare workers
D)At-will workers

Question 14

In the context of human resource management challenges, which of the following statements is true of older workers?

A)Older workers rarely feel that they owe their companies strong loyalty.
B)Many companies have started offering flexible schedules, training opportunities, and creative pay schedules to retain their best older employees.
C)Older workers have startlingly high expectations for their pay and their responsibilities, but they have little willingness to pay dues.
D)Older workers have a multicultural perspective unlike younger workers.

Question 15

Firms that experience a fluctuating need for workers are more likely to hire permanent, full-time workers rather than contingent workers.

Question 16

Employee separation refers to workplace discrimination against a person based on his or her gender.

Question 17

For every unit of machine sold, the salespeople at Carlipis, a machinery manufacturer, are paid an amount of money over and above their salary. Given this information, the salespeople at Carlipis are most likely paid _____.

A)salaries
B)wages
C)bonuses
D)commissions

Question 18

According to the Equal Employment Opportunity Commission (EEOC), sexual harassment includes the presence of a hostile work environment.

Question 19

__________are lump-sum payments, typically to reward strong performance from individual employees.

A)Commissions
B)Salaries
C)Wages
D)Bonuses

Question 20

The Fair Labor Standards Act of 1938 mandated that men and women doing equal jobs receive equal pay.

Question 21

_____ refer to the pay that employees receive over a fixed period, most often weekly or monthly.

A)Commissions
B)Salaries
C)Wages
D)Bonuses

Question 22

Julios Inc., a popular apparel brand, pays handsome salaries to its employees. However, to recognize the constant hard work of its employees, it also rewards them with noncash compensation in the form of health insurance, paid sick days, and the options of flextime and telecommuting. In this scenario, Julios Inc. is providing _____ to its employees in addition to salaries.

A)gratuities
B)commissions
C)bursaries
D)benefits

Question 23

Thomas was a warehouse specialist at Finkorg, a company that sells consumer durables. When the company was going through a financial crisis, its management decided to cut down the number of jobs in its factory and warehouses. As a result, Thomas was laid off. In the context of human resource planning, this scenario best illustrates _____ at Finkorg.

A)employee selection
B)negative leniency
C)employee separation
D)halo effect

Question 24

During adverse weather conditions, Pierma, a publishing firm, permits its employees to work from home, provided they send their finished work on time and are accessible for quick email correspondences. In the context of employee benefits, this scenario exemplifies _____.

A)a flextime plan
B)a job-sharing plan
C)affirmative action
D)telecommuting

Question 25

Which of the following is an internal recruitment method?

A)Trade associations
B)University employment centers
C)Promotions
D)Newspaper ads

Question 26

Timothy bought the franchise rights for Breadfim, a popular fast-food diner chain. He plans to hire the required staff and start operations of the outlet in a month. To do so, he first has to examine the types of jobs in the company and the responsibilities associated with each job type. In the context of human resource (HR) planning, which of the following should Timothy do first?

A)Internal recruitment
B)Job analysis
C)Employee selection
D)Management development

Question 27

Which of the following statements is true of sexual harassment?

A)A sexual harasser is always the victim's supervisor.
B)Male workers can never be harassed in the workplace.
C)It violates the Occupational Safety and Health Act of 1970.
D)It involves discrimination against a person based on his or her gender.

Question 28

Jorge is unable to attend office because of poor health conditions. Therefore, Jorge's employer gives him the option to work from home, provided he is connected to the company's internal portal during working hours and he achieves his daily targets before 5:00 p.m. In the context of employee benefits, this scenario exemplifies _____.

A)a flextime plan
B)a job-sharing plan
C)telecommuting
D)affirmative action

Question 29

Which of the following statements is true of telecommuting?

A)It decreases the productivity of employees.
B)It makes it easier to foster teamwork among employees.
C)It allows employees to strongly connect to the company culture.
D)It increases annual cost savings for employers.

Question 30

Lois and Peggy are the only two accountants at a construction company. They split the accounting work in the company according to their preferences. They also split the salary, which is actually a single senior accountant's salary, equally between the two of them. In the context of employee benefits, this scenario best exemplifies _____.

A)a flextime plan
B)a job-sharing plan
C)telecommuting
D)affirmative action

Question 31

The store managers at Bafrolt, an apparel supply chain, who complete three years in the company, are paid a share of the company's earnings annually. Which of the following variable pay systems does this scenario best illustrate?

A)Stock options
B)Pay for knowledge
C)Commissions
D)Profit sharing

Question 32

Nancy got funding from angel investors to start a salon. She is new to the industry and is unsure of the human resource (HR) planning that is required to hire the required staff members. In the context of HR planning, which of the following should Nancy do first?

A)Internal recruitment
B)Employee selection
C)Job analysis
D)Management development

Question 33

Employers may share accountability for sexual harassment if they do not take "reasonable care." Taking "reasonable care" means:

A)taking the initiative to transfer the victim to a subsidiary of the company.
B)taking proactive steps to ensure that everyone in the company understands that the firm has a system in place for complaints.
C)taking preventive measures to keep the incident from becoming public and damaging the image of the company.
D)offering compensation to the victim and warning the harasser.

Question 34

After their annual performance appraisals, Nathan and Danny, copy editors at a travel magazine, were given lump sum payments to reward them for their excellent job performance in all four quarters of the last fiscal year. Given this information, Nathan and Danny were most likely paid _____.

A)salaries
B)wages
C)commissions
D)bonuses

Question 35

Whenever there are job vacancies in the marketing department of Sporlishk, a sports goods manufacturer, the eligible field marketing employees of the company are given physical application forms to apply for those jobs. In the context of human resource (HR) planning, this scenario best illustrates _____.

A)internal recruitment
B)employee selection
C)employee separation
D)management development

Question 36

While hiring candidates for the post of clothing manufacturing engineer, the recruiters at Afrophasi, an apparel manufacturing company, test the technical knowledge of the candidates by asking them a fixed set of questions. In the context of employee selection, this scenario most likely illustrates _____.

A)structured interviews
B)open-ended interviews
C)exit interviews
D)appraisal interviews

Question 37

Ruby, a radio station manager, gives high ratings and good pay hikes to the employees who work under her because she wants to be the most popular supervisor in the company. In the context of performance appraisals, which of the following does this scenario best illustrate?

A)Positive leniency
B)Cafeteria-style benefits
C)Employee separation
D)Halo effect

Question 38

Quollenp, a textile manufacturer, is conducting a recruitment process to hire the right candidate for the post of cutting room manager. Those job applicants who clear the initial screening process will have to go through a practical examination. The practical examination will analyze their skills in cutting fabric efficiently. In the context of employee selection, this scenario best illustrates _____.

A)testing
B)references and background checks
C)unstructured interviews
D)orientation

Question 39

Ashley, a fashion photographer in a magazine, is not the most hardworking, talented, or efficient member in her team. However, during performance appraisals, the team leader gives her the best ratings because he is extremely fond of her. In the context of performance appraisals, which of the following does this scenario best illustrate?

A)Halo effect
B)Positive leniency
C)Employee separation
D)Negative leniency

Question 40

The journalists at Calemalk, a daily newspaper, who earn a postgraduate degree in journalism are given better annual pay hikes than the ones who do not have a postgraduate degree. Which of the following variable pay systems does this scenario best illustrate?

A)Stock options
B)Commissions
C)Pay for knowledge
D)Profit sharing

Question 41

__________is the examination of specific tasks that are assigned to each position, independent of who might be holding the job at any specific time.

A)Job embeddedness
B)Job restructuring
C)Job analysis
D)Job specification

Question 42

At Gashakry, a tools manufacturing company, the candidates who apply for factory jobs are tested for their knowledge in computer numerical control machinery through a series of questions. In the context of employee selection, this scenario most likely illustrates _____.

A)exit interviews
B)open-ended interviews
C)appraisal interviews
D)structured interviews

Question 43

Gehnip, an animation company, has a vacancy for the post of digital painter. Its human resource (HR) department has advertised this vacancy in an employment website. In the context of HR planning, this scenario best illustrates _____.

A)management development
B)employee selection
C)employee separation
D)external recruitment

Question 44

The employees of Kliguel, a public relations firm, are allowed to choose the weekdays they want to work, as long as they clock at least 40 hours in office every week. In the context of employee benefits, this scenario best exemplifies _____.

A)a job-sharing plan
B)a flextime plan
C)telecommuting
D)affirmative action

Question 45

Ryan is a human resource manager at Remfur Inc. The top management of the firm instructs him to recruit employees for the newly formed regional division of the company. The management gives Ryan substantial financial resources for this task and tells him that the employees should bring new perspectives to the company. In this case, Ryan should:

A)transfer a few current employees to the new division.
B)interview the most experienced employees in the firm's existing regional divisions.
C)promote efficient executive employees to the vacant positions.
D)post advertisements for the vacant positions in newspapers.

Question 46

Which of the following statements is true of the wage gap between CEO pay and worker pay?

A)In 2011, CEO pay was correlated to the employment rate.
B)In 2014, investors lost control over executive compensation.
C)In 2014, the average American CEO earned 500 times what the average worker earned.
D)In 2011, CEO pay was correlated to how well companies fared in the stock market.

Question 47

Jamie is a 47-year-old accountant who has worked for a large software firm for more than 25 years. His performance during this time has been exceptional, and he is highly regarded by his peers. Despite this, he is notified that he is being laid off as the management wants to replace him with a younger employee. In this scenario, the management of Jamie's firm is violating _____.

A)the Family and Medical Leave Act of 1993
B)Title VII of the Civil Rights Act of 1964
C)the Fair Labor Standards Act of 1938
D)Section 2 of the Occupational Safety and Health Act of 1970

Question 48

At Nanclet, a market research firm, whenever a particular team needs to hire people, the human resource (HR) department conducts the external recruitment processes for them. The HR department also furnishes the recruiters of the recruiting team with a list of questions they are expected to ask all the job applicants, irrespective of the applicants' work experience. In the context of employee selection, this scenario best illustrates _____.

A)positive leniency
B)appraisal interviews
C)structured interviews
D)job analysis

Question 49

Joel was recently hired as a police officer in his city's police department. As part of employee training, his supervisor trains him off-site on the use of firearms. He does this so that Joel does not make any errors in real-life situations. In the given scenario, Joel is going through _____.

A)a computer-based training program
B)vestibule training
C)on-the job training
D)an orientation program

Question 50

The _____ required firms with 50 or more employees to provide up to 12 weeks of job-secure, unpaid leave on the birth or adoption of a child or the serious illness of a spouse, child, or parent.

A)Family and Medical Leave Act of 1993
B)Americans with Disabilities Act of 1990
C)Equal Pay Act of 1963
D)Fair Labor Standards Act of 1938

Question 51

For her excellent job performance, Joan, a creative director at an advertising firm, was given a lump sum payment at the end of the year. Given this information, Joan was most likely paid a _____.

A)salary
B)bonus
C)commission
D)wage

Question 52

The best game designers, game programmers, and game artists at Raspouty, a game designing company, are called for interviews to fill the vacant post for a lead programmer in the company. In the context of human resource (HR) planning, this scenario best illustrates _____.

A)management development
B)employee selection
C)internal recruitment
D)employee separation

Question 53

Helen and her friends want to start a new software firm. Its business plan has been finalized. Helen is in charge of the human resource (HR) planning process for the new firm. She needs to examine and decide the types of jobs required to run the firm. In the context of HR planning, which of the following processes is Helen responsible for?

A)Job analysis
B)Internal recruitment
C)Employee selection
D)Management development

Question 54

Mailinkpro, a stationery manufacturer, has registered itself with jobappln.com, an employment website. Mailinkpro's human resource (HR) department posts all job vacancies in the company on jobappln.com and pays an annual fee to the website for availing its services. In the context of HR planning, this scenario best illustrates _____.

A)management development
B)employee selection
C)external recruitment
D)employee separation

Question 55

__________is the first step in the training and development process, designed to introduce employees to the company culture and provide key administrative information.

A)Orientation
B)An interview
C)A performance appraisal
D)Job analysis

Question 56

In the context of employee selection, which of the following statements is true of employment testing?

A)It rarely includes drug testing.
B)It takes place either before or after the evaluation process.
C)Physical exams are highly regulated by state and federal law.
D)Skills testing and personality testing do not carry any legal risk.

Question 57

In 2011 and 2012, many economists were concerned about a jobless recovery because:

A)there was a broken link between pay and performance.
B)labor markets were faltering.
C)many employees were leaving jobs to start their own companies.
D)there was a decrease in the motivation level of employees.

Question 58

In the context of equal employment opportunities, affirmative action:

A)seeks to make up for the systematic discrimination of the past by creating more opportunities in the present.
B)refers to policies that increase educational opportunities for minorities without increasing employment opportunities for them.
C)provides equal opportunities for majority groups.
D)results in a homogenous workplace with various opportunities for all.

Question 59

Trainees in the photography department of Atafiger, a daily newspaper, who receive above average performance ratings are eligible to apply for the position of corporate photographer in the company. In the context of human resource (HR) planning, this scenario best illustrates _____.

A)management development
B)internal recruitment
C)employee separation
D)employee selection

Question 60

Which of the following statements is true of human resources departments?

A)Reports suggest that most HR professionals have excellent strategic skills.
B)Most employees view the HR department as extremely critical to the functioning of the organization.
C)Respected HR departments typically do not quantify their impact on the company in dollars and cents.
D)Effective HR people remain open to exceptions even as they enforce broad company policies.

Question 61

In the context of employee compensation, which of the following statements is true of the various performance pay options?

A)Pay for knowledge involves awarding bonuses and pay increases in exchange for increases in knowledge.
B)Larger commissions go with larger base pay.
C)Bonuses involve payment as a percentage of sales.
D)Profit-sharing plans reward employees with a share of company profits even when the determined goals are unmet.

Question 62

James is a new employee at BubFizz Soda Inc. As part of the company's employee benefits program, the company gives him the option to work four nine-hour days instead of three twelve-hour days. Which of the following benefits is BubFizz Soda Inc. offering James?

A)Workers' compensation
B)Telecommuting
C)The compressed workweek
D)A stock option plan

Question 63

The human resource (HR) department of Wardund, an event management company, sent emails to all the employees of the firm, inviting qualified candidates to apply for the position of business development manager in the company. In the context of HR planning, this scenario best illustrates _____.

A)management development
B)employee selection
C)employee separation
D)internal recruitment

Question 64

Isabella had been working as the credit and collections supervisor at Emovityl, a chocolate manufacturing company, for over five years. She felt the need to change her job and choose an alternative career. Therefore, she resigned from her job at Emovityl. In the context of human resource planning, this scenario best illustrates _____ at Emovityl.

A)employee selection
B)employee separation
C)halo effect
D)negative leniency

Question 65

The__________established a minimum wage and overtime pay for employees working more than 40 hours a week.

A)Equal Pay Act of 1993
B)Immigration Reform and Control Act of 1986
C)Fair Labor Standards Act of 1938
D)Civil Rights Act of 1964

Question 66

Which of the following is the last step of a complete human resource (HR) plan?

A)Recruitment
B)Compensation
C)Training
D)Separation

Question 67

The members of the space-selling team at Alanaig, a daily newspaper, are paid extra money along with their salary if they meet their sales targets. Given this information, the members of Alanaig's space-selling team are most likely paid _____.

A)salaries
B)wages
C)commissions
D)bonuses

Question 68

Justin works for an animation company. He referred his friend Dorothy, who is a freelance roto artist, for a job vacancy in the company. In the context of human resource (HR) planning, this scenario illustrates _____.

A)management development
B)employee selection
C)employee separation
D)external recruitment

Question 69

John has been recruited as a firefighter for his city's fire department. He notices that the fire department does not provide the firemen with adequate equipment for protection against hazardous substances. In this context, the fire department is violating the _____.

A)National Labor Relations Act of 1935
B)Fair Labor Standards Act of 1938
C)Occupational Safety and Health Act of 1970
D)Civil Rights Act of 1964

Question 70

__________are structured training programs that mandate that each beginner serve as an assistant to a fully trained worker before gaining full credentials to work in the field.

A)Off-the-job training programs
B)Vestibule training programs
C)Orientation programs
D)Apprenticeship programs

Question 71

When Jayden, a salesman at Srastis, a company that sells home appliances, did not achieve his sales targets for three consecutive quarters, his manager asked him to resign. In the context of human resource planning, this scenario best illustrates _____ at Srastis.

A)employee selection
B)negative leniency
C)halo effect
D)employee separation

Question 72

Candidates who apply for jobs at Susrett, a cell phone manufacturing company, check discussions on the Internet to find out the regular set of questions that the recruiters ask during the recruitment process. A lot of job applicants who apply for jobs at Susrett, therefore, find it easy to answer the questions because the interviewers ask the same set of questions. In the context of employee selection, this scenario most likely illustrates _____.

A)positive leniency
B)structured interviews
C)appraisal interviews
D)job analysis

Question 73

Only those who have a degree in business or marketing are eligible to apply for the position of content marketer at Amberfite, a public relations firm. In the context of human resource (HR) planning, which of the following concepts does this scenario best illustrate?

A)Job description
B)Job specifications
C)Employee separation
D)Employee selection

Question 74

At Blansy, a cosmetic manufacturing company, the administrative staff members are given the option to attend office at any time of the day, provided they clock six hours in office every working day of the week. In the context of employee benefits, this scenario best exemplifies _____.

A)a flextime plan
B)a job-sharing plan
C)telecommuting
D)affirmative action

Question 75

The human resource (HR) department of Avamtul, a television channel, posted a job requirement on the company website. The post invites engineers with any specialization who have done broadcast engineering apprenticeships to apply for the post of broadcast engineer in the company. In the context of HR planning, which of the following concepts does this scenario best illustrate?

A)Job description
B)Employee separation
C)Job specifications
D)Employee selection

Question 76

Clarence, the business development manager at Repotull, an e-commerce site, was offered a job with a better pay in one of Repotull's rival companies. He decided to accept the job offer because of the increase in pay. In the context of human resource planning, this scenario best illustrates _____ at Repotull.

A)employee separation
B)negative leniency
C)halo effect
D)employee selection

Question 77

All the junior-level software engineers at Tlendink, a software company, who have a master's degree in business administration are given the opportunity to apply for the position of software engineering manager in the company. In the context of human resource (HR) planning, this scenario best illustrates _____.

A)management development
B)employee selection
C)employee separation
D)internal recruitment

Question 78

The job opening for the post of senior accountant in Parabam, a law firm, was advertised in the Sunday supplements of two leading newspapers. In the context of human resource (HR) planning, this scenario best illustrates _____.

A)management development
B)external recruitment
C)employee separation
D)employee selection

Question 79

Carl, a partner at Bacrabs, an advertising agency, plans to open a branch of the agency in his hometown. He understands that the human resource (HR) requirements of the new branch would differ from that of its main office because of the differences in the nature and volume of work. Hence, he decides to examine what needs to be done in each position in the new branch according to the nature and volume of work. In the context of HR planning, which of the following concepts does this scenario best illustrate?

A)Internal recruitment
B)Management development
C)Employee selection
D)Job analysis

Question 80

Candidates who have a degree in performing arts, theater design, fashion, or costume design are eligible to apply for the position of costume designer in Reelony, a movie production company. In the context of human resource (HR) planning, which of the following concepts does this scenario best illustrate?

A)Job description
B)Employee selection
C)Employee separation
D)Job specifications