Deck 1: Understanding the Supply Chain

Question 1

The objective of customer order entry is to maintain a record of product receipt and complete payment.

Answer 1

False

Question 2

Every supply chain must include all 5 stages.

Answer 2

False

Question 3

The cycle view of a supply chain holds that the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.

Answer 3

True

Question 4

A supply chain could be more accurately described as a supply network or supply web.

Question 5

The replenishment cycle occurs at the retailer/distributor interface.

Question 6

The replenishment cycle occurs at the distributor/manufacturer interface.

Question 7

The push/pull view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

Question 8

A supply chain consists of all parties involved,directly or indirectly,in fulfilling a customer request.

Question 9

The objective of every supply chain is to maximize the value generated for the manufacturing component of the supply chain.

Question 10

The replenishment cycle is initiated when a supermarket runs out of stock of a particular item.

Question 11

The push/pull view of a supply chain holds that the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.

Question 12

The manufacturing cycle occurs at the manufacturer/supplier interface.

Question 13

The objective of customer order entry is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Question 14

The objective of the customer arrival process is to ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.

Question 15

A supply chain includes only the organizations directly involved in supplying components needed for manufacturing.

Question 16

The cycle view of a supply chain holds that the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.

Question 17

The replenishment cycle is initiated when customers load items intended for purchase into their carts.

Question 18

The manufacturing cycle occurs at the distributor/manufacturer interface.

Question 19

The objective of every supply chain is to maximize the overall value generated.

Question 20

The objective of the customer arrival process is to maximize the conversion of customer arrivals to customer orders.

Question 21

Push processes may also be referred to as speculative processes.

Question 22

Successful supply chain management requires which of the following decision phases?

A) Supply chain strategy/design
B) Supply chain planning
C) Supply chain operation
D) all of the above
E) A and B only

Question 23

The cycle view of the supply chain is useful when considering operational decisions,because it specifies the roles and responsibilities of each member of the supply chain.

Question 24

The procurement cycle occurs at the manufacturer/supplier interface.

Question 25

All stages of an enterprise are involved,either directly or indirectly,in fulfilling a customer request.

Question 26

Which of the following is not a stage within a typical supply chain?

A) Customers
B) Retailers
C) Wholesalers/Distributors
D) Merchandisers
E) Component/Raw material suppliers

Question 27

The difference between the value of the product and its price remains with the customer as consumer surplus.

Question 28

Supply chain profitability is

A) not correlated to the value generated by the various stages of the supply chain.
B) the total profit to be shared across all supply chain stages.
C) the difference between the revenue generated from the customer and the overall cost across the supply chain.
D) the total revenue generated by the distributor stage of the supply chain.
E) B and C only

Question 29

Pull processes may also be referred to as speculative processes.

Question 30

The cycle view of the supply chain is useful when considering operational decisions,because it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.

Question 31

The decision phases in a supply chain include

A) production scheduling.
B) customer relationship management.
C) supply chain operation.
D) supply chain orientation.
E) all of the above

Question 32

The push/pull view of a supply chain holds that

A) the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
B) all processes in a supply chain are initiated in response to a customer order.
C) all responses in a supply chain are performed in anticipation of customer orders.
D) the processes in a supply chain are divided into 2 categories depending on whether they are initiated in response to or in anticipation of customer orders.
E) None of the above are true.

Question 33

The production scheduling process in the manufacturing cycle is similar to the order entry process in the replenishment cycle.

Question 34

All supply chain activities within a firm belong to one of three macro processes - CRM,ISCM and SRM.

Question 35

Which of the following is not a stage within a typical supply chain?

A) Customers
B) Retailers
C) Wholesalers/Distributors
D) Manufacturers
E) All of the above are stages within a typical supply chain.

Question 36

A supply chain involves the constant flow of information,product,and funds between different stages and is typically static.

Question 37

The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design,because it specifies the roles and responsibilities of each member of the supply chain.

Question 38

The cycle view of a supply chain holds that

A) the processes in a supply chain are divided into 2 categories.
B) the processes in a supply chain are divided into a series of activities performed at the interface between successive stages.
C) all processes in a supply chain are initiated in response to a customer order.
D) all processes in a supply chain are performed in anticipation of customer orders.
E) None of the above are true.

Question 39

The production scheduling process in the manufacturing cycle is similar to the order fulfillment process in the replenishment cycle.

Question 40

There is a close connection between the design and management of supply chain flows and the success of a supply chain.

Question 41

The processes included in the replenishment cycle include all of the following except

A) retail order receiving.
B) retail order entry.
C) retail order trigger.
D) retail order fulfillment.
E) none of the above

Question 42

The customer order cycle occurs at the

A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
E) none of the above

Question 43

Customer order fulfillment refers to

A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

Question 44

The processes involved in the manufacturing cycle include

A) order trigger.
B) production scheduling.
C) order fulfillment.
D) order entry.
E) manufacturing order analysis.

Question 45

The objective of customer order fulfillment is to

A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E) none of the above

Question 46

The processes included in the replenishment cycle include

A) order arrival.
B) production scheduling.
C) retail trigger.
D) manufacturing.
E) receiving.

Question 47

Which of the following is not a cycle in the supply chain cycle view?

A) Customer order cycle
B) Replenishment cycle
C) Manufacturing cycle
D) Procurement cycle
E) All of the above are part of the supply chain cycle view.

Question 48

The objective of the customer arrival process is to

A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E) none of the above

Question 49

Customer arrival refers to

A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

Question 50

The replenishment cycle is initiated when

A) the customer walks into the supermarket.
B) the customer calls a mail order telemarketing center.
C) customers load items intended for purchase into their carts.
D) a product is received into stock at a store.
E) none of the above

Question 51

Customer order entry is

A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocating product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

Question 52

The processes involved in the manufacturing cycle include

A) receiving.
B) manufacturing and shipping.
C) production scheduling.
D) order arrival.
E) all of the above

Question 53

The manufacturing cycle occurs at the

A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
E) none of the above

Question 54

Which of the following is not a cycle in the supply chain cycle view?

A) Analysis cycle
B) Customer order cycle
C) Replenishment cycle
D) Manufacturing cycle
E) Procurement cycle

Question 55

The replenishment cycle occurs at the

A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
E) none of the above

Question 56

The production scheduling process in the manufacturing cycle is similar to the

A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.
E) none of the above

Question 57

Customer order receiving is

A) the point in time when the customer has access to choices and makes a decision regarding a purchase.
B) the customer informing the retailer of what they want to purchase and the retailer allocates product to the customer.
C) the process where product is prepared and sent to the customer.
D) the process where the customer receives the product and takes ownership.
E) none of the above

Question 58

Which of the following is not a process in the customer order cycle?

A) Customer arrival
B) Customer order entry
C) Customer order fulfillment
D) Customer order receiving
E) All are processes in the customer order cycle.

Question 59

The objective of customer order entry is to

A) get the correct orders to customers by the promised due date at the lowest possible cost.
B) maintain a record of product receipt and complete payment.
C) maximize the conversion of customer arrivals to customer orders.
D) ensure that orders are quickly and accurately entered and communicated to other affected supply chain processes.
E) none of the above

Question 60

The processes involved in the replenishment cycle include

A) retail order receiving.
B) retail order entry.
C) retail order trigger.
D) retail order fulfillment.
E) all of the above

Question 61

Which of the following statements about push processes is accurate?

A) May also be referred to as speculative processes.
B) Execution is initiated in response to customer orders.
C) At the time of execution, demand is known with certainty.
D) May also be referred to as reactive processes.
E) None of the above are accurate.

Question 62

The cycle view of the supply chain is useful when considering operational decisions,because

A) it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) processes are identified as either reactive or speculative.
D) it focuses on processes that are external to the firm.
E) it focuses on processes that are internal to the firm.

Question 63

A key issue facing Toyota is

A) developing an internet marketing system.
B) whether to specialize in a particular market.
C) design of its global production and distribution network.
D) how to implement model changes.
E) all of the above

Question 64

Supply chain macro processes include which of the following?

A) Customer Relationship Management (CRM)
B) Internal Supply Chain Management (ISCM)
C) Supplier Relationship Management (SRM)
D) all of the above
E) none of the above

Question 65

Which of the following is not an accurate statement about pull processes?

A) May also be referred to as speculative processes.
B) Execution is initiated in response to a customer order.
C) At the time of execution, demand is known with certainty.
D) May also be referred to as reactive processes.
E) All of the above are accurate.

Question 66

Supply chain macro processes include which of the following?

A) Internal Relationship Management (IRM)
B) External Relationship Management (ERM)
C) Supplier Relationship Management (SRM)
D) Supply Chain Relationship Management (SCRM)
E) none of the above

Question 67

The relationship between the manufacturer and supplier during the procurement cycle is very similar to the relationship between

A) customer and retailer.
B) retailer and distributor.
C) distributor and manufacturer.
D) manufacturer and customer.

Question 68

Activities involved in the Customer Relationship Management (CRM)macro process include all of the following except

A) marketing.
B) sales.
C) order management.
D) call center management.
E) All of the above are activities of CRM.

Question 69

Activities involved in the Supplier Relationship Management (SRM)macro process include all of the following except

A) negotiation of supply terms.
B) design collaboration.
C) demand planning.
D) supplier evaluation and selection.
E) supply collaboration.

Question 70

Activities involved in the Supplier Relationship Management (SRM)macro process include

A) planning of internal production and storage.
B) order fulfillment.
C) supplier evaluation and selection.
D) order management.

Question 71

Activities involved in the Customer Relationship Management (CRM)macro process include

A) planning of internal production and storage.
B) order fulfillment.
C) marketing.
D) supply planning.
E) demand planning.

Question 72

Activities involved in the Internal Supply Chain Management (ISCM)macro process include all of the following except

A) planning of internal production and storage.
B) order fulfillment.
C) supply planning.
D) order management.

Question 73

The manufacturing and shipping process in the manufacturing cycle is equivalent to the

A) order receiving process in the replenishment cycle.
B) order fulfillment process in the replenishment cycle.
C) order entry process in the replenishment cycle.
D) order trigger process in the replenishment cycle.
E) none of the above

Question 74

The phenomenal success of 7-Eleven Japan is attributed to

A) being in the right place at the right time.
B) its supply chain design and management ability.
C) having 9000 locations.
D) serving fresh food.
E) none of the above

Question 75

Which of the following statements about pull processes is accurate?

A) May also be referred to as speculative processes.
B) Execution is initiated in anticipation of customer orders.
C) At the time of execution, demand must be forecast.
D) May also be referred to as reactive processes.
E) None of the above are accurate.

Question 76

Supply chain macro processes include which of the following?

A) Internal Relationship Management (IRM)
B) Customer Relationship Management (CRM)
C) External Relationship Management (ERM)
D) Supply Chain Relationship Management (SCRM)
E) none of the above

Question 77

The push/pull view of the supply chain is useful when considering strategic decisions relating to supply chain design,because

A) it categorizes processes based on whether they are initiated in response to or in anticipation of customer orders.
B) it specifies the roles and responsibilities of each member of the supply chain.
C) it clearly defines the processes involved and the owners of each process.
D) it focuses on processes that are external to the firm.
E) it focuses on processes that are internal to the firm.

Question 78

The procurement cycle occurs at the

A) customer/retailer interface.
B) retailer/distributor interface.
C) distributor/manufacturer interface.
D) manufacturer/supplier interface.
E) none of the above

Question 79

Activities involved in the Internal Supply Chain Management (ISCM)macro process include

A) marketing.
B) order fulfillment.
C) sales.
D) order management.
E) call center management.

Question 80

Which of the following is not an accurate statement about push processes?

A) May also be referred to as speculative processes.
B) Execution is initiated in anticipation of customer orders.
C) At the time of execution, demand must be forecast.
D) May also be referred to as reactive processes.
E) All of the above are accurate.