Deck 9: Managing Project Quality

Question 1

Verification activities focus on asking the question of whether we followed the right procedures and processes.

Answer 1

True

Question 2

PMBOK defines the major quality management processes as: conformance to requirements, fitness for use, and having a high degree of excellence.

Answer 2

False

Question 3

________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

A) Plan Quality
B) Perform Quality Assurance
C) Perform Quality Control
D) Project Quality Management
E) Quality Management Plan

Answer 3

C

Question 4

Project Quality Management (PQM) focuses on the project product and Project Control Management (PCM) focuses on the project process.

Question 5

A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable or in statistical control.

Question 6

The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes

Question 7

Validation is a process-oriented activity that focuses on the deployment of specific development procedures.

Question 8

Variations that fall more than three standard deviations from the mean are attributed to assignable cause.

Question 9

________ is determining which quality requirements and/or standards are important for the project and the product and then documenting how compliance will be demonstrated.

A) Plan Quality
B) Perform Quality Assurance
C) Perform Quality Control
D) Project Quality Management
E) Quality Management Plan

Question 10

The PMBOK definition of project quality management focuses on conformance to specifications.

Question 11

________ provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

A) Plan Quality
B) Perform Quality Assurance
C) Perform Quality Control
D) Project Quality Management
E) Quality Management Plan

Question 12

Defect arrival rates, Defects by phase, and Fix Response time are all process metrics.

Question 13

________ is the person most closely associated with the scientific management approach.

A) Eli Whitney
B) Frederic Taylor
C) Walter Shewhart
D) W. Edwards Deming
E) Joseph Juran

Question 14

Control charts are used to highlight statistically significant variation in processes.

Question 15

Documenting lessons learned is an important part of continuous quality improvement.

Question 16

Taken together, the concepts of quality management, verification and validation, and quality control support the overall project quality management plan.

Question 17

Software process maturity represents the expected results that can be achieved by following a particular software process.

Question 18

Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming's quality philosophy.

Question 19

__________ published the Quality Control Handbook which viewed quality as "fitness for use" as perceived by the customer.

A) Eli Whitney
B) Frederic Taylor
C) Walter Shewhart
D) W. Edwards Deming
E) Joseph Juran

Question 20

The CMM/CMMI level characterized by an immature software organization using ad hoc process is _______ ?

A) Level 1 Initial
B) Level 2 Repeatable
C) Level 3 Defined
D) Level 4 Managed
E) Level 5 Optimizing

Question 21

The CMM/CMMI level which is the first to introduce technology change management _________ ?

A) Level 1 Initial
B) Level 2 Repeatable
C) Level 3 Defined
D) Level 4 Managed
E) Level 5 Optimizing

Question 22

A list of 14 points for quality is associated with

A) Deming
B) Juran
C) Crosby
D) Capability Maturity Model (CMM)
E) Ishikawa

Question 23

A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

A) statistical chart
B) flow chart
C) pareto diagram
D) control chart
E) fishbone diagram

Question 24

Defect arrival rate is an example of a:

A) Process Metric
B) Product Metric
C) Project Metric
D) Project Standard
E) None of these

Question 25

Customer found defects is an example of a:

A) Process Metric
B) Product Metric
C) Project Metric
D) Project Standard
E) None of these

Question 26

The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

A) Level 1 Initial
B) Level 2 Repeatable
C) Level 3 Defined
D) Level 4 Managed
E) Level 5 Optimizing

Question 27

A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

A) statistical chart
B) flow chart
C) pareto diagram
D) control chart
E) fishbone diagram

Question 28

Quality metrics should focus on

A) Process
B) Product
C) Project
D) All of these
E) None of these

Question 29

Earned Value (EV) would be an example of a

A) Process Metric
B) Product Metric
C) Project Metric
D) Project Standard
E) None of these

Question 30

Which of the following focuses on the process-related activities of the project to ensure that the product or deliverable meets its specified requirements before final testing of the system begins?

A) Verification
B) Validation
C) Configuration management
D) Fact-based management
E) Software process maturity

Question 31

Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

A) Verification
B) Validation
C) Configuration management
D) Fact-based management
E) Software process maturity

Question 32

_________ introduced the control chart to better understand process variations.

A) Eli Whitney
B) Frederic Taylor
C) Walter Shewhart
D) W. Edwards Deming
E) Joseph Juran

Question 33

A _____ is best developed by brainstorming with a learning cycle approach to identify and correct a particular problem.

A) statistical chart
B) flow chart
C) pareto diagram
D) control chart
E) fishbone diagram

Question 34

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is _________ ?

A) Level 1 Initial
B) Level 2 Repeatable
C) Level 3 Defined
D) Level 4 Managed
E) Level 5 Optimizing

Question 35

The CMM/CMMI level which is the first to introduce key process areas is _________ ?

A) Level 1 Initial
B) Level 2 Repeatable
C) Level 3 Defined
D) Level 4 Managed
E) Level 5 Optimizing

Question 36

What is PQM?

Question 37

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

A) focus on the customer
B) incremental or continuous improvement
C) problem detection and correction
D) measurement
E) all of these are part of the core values proposed.

Question 38

A _____ refers to the activities, methods, materials, and measurements used to produce the product or service.

A) metric
B) performance indicator
C) quality indicator
D) process
E) quality chain

Question 39

Verification and validation of project deliverables should be carried out _____

A) at the beginning of the project
B) in the middle of the project
C) at the end of the project
D) throughout the project
E) there is no preferable time to complete these activities

Question 40

In general control limits are set at + or - ________ standard deviations which provides ________ probability limits.

A) 3, .05
B) 3, .001
C) 2, .05
D) 2, .01
E) 1, .34

Question 41

Describe validation. What activities support validation?

Question 42

What is a Pareto diagram? How can it be used as a quality control tool for an IT project?

Question 43

What is an Ishikawa diagram? How can it be used as a quality control tool for an IT project?

Question 44

Why did the teachings of Deming and Juran have such an important impact on Japan just after World War II?

Question 45

What is software process maturity?

Question 46

The text discusses a number of quality gurus.Choose one of these individuals and describe the cultural environment in which he developed his contribution and then explain the significance of their contribution to IT project quality management.

Question 47

Compare and contrast validation and verification. What is the role of each and how do they differ?

Question 48

What is a control chart? When is a process said to be in statistical control? How would you know if it was not?

Question 49

Why should quality management include both the products and processes of a project?

Question 50

The Capacity Maturity Model Integration (CMMI)/ posits five levels of organizational maturity that are a function of the nature of their processes.Describe how processes mature from the lowest to the highest level.

Question 51

What is a process metric? Give an example.

Question 52

The IT Project quality plan is built on five foundational ideas.Briefly describe the importance of each of these pillars.

Question 53

What role does quality play in the IT project methodology?

Question 54

What is scientific management? Why was it so popular? Why was it so controversial?

Question 55

Metrics are often specifically developed to target processes, products, or projects.Describe two examples of a good metric for each of those three entities.

Question 56

Describe the characteristics of both a mature and an immature software organization. What qualities are possessed by a mature organization that are lacking in an immature organization?

Question 57

The text discusses five different testing approaches.Briefly describe the objectives of each of them.

Question 58

What is a product metric? Give an example.

Question 59

Describe verification. What activities support verification?

Question 60

What is a standard? What role do standards play in developing an information system?