Question 1

The CMM/CMMI level which is the first to introduce technology change management _________ ?

Accepted Answer

A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing 
A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing E

Question 2

________ provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

Accepted Answer

A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan 
A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan B

Question 3

Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

Accepted Answer

A)  Verification 
B)  Validation 
C)  Configuration management 
D)  Fact-based management 
E)  Software process maturity 
A)  Verification 
B)  Validation 
C)  Configuration management 
D)  Fact-based management 
E)  Software process maturity B

Question 4

Customer found defects is an example of a:

Accepted Answer

A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these 
A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these

Question 5

Defect arrival rates, Defects by phase, and Fix Response time are all process metrics.

Accepted Answer

A) True 
 B)False

Question 6

Earned Value (EV) would be an example of a

Accepted Answer

A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these 
A)  Process Metric 
B)  Product Metric 
C)  Project Metric 
D)  Project Standard 
E)  None of these

Question 7

Taken together, the concepts of quality management, verification and validation, and quality control support the overall project quality management plan.

Accepted Answer

A) True 
 B)False

Question 8

The CMM/CMMI level which is the first to introduce key process areas is _________ ?

Accepted Answer

A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing 
A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing

Question 9

_________ introduced the control chart to better understand process variations.

Accepted Answer

A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran 
A)  Eli Whitney 
B)  Frederic Taylor 
C)  Walter Shewhart 
D)  W. Edwards Deming 
E)  Joseph Juran

Question 10

What is software process maturity?

Accepted Answer

Software Process Maturity-The

Question 11

What is scientific management? Why was it so popular? Why was it so controversial?

Accepted Answer

Using an approach called scientific mana

Question 12

________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

Accepted Answer

A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan 
A)  Plan Quality 
B)  Perform Quality Assurance 
C)  Perform Quality Control 
D)  Project Quality Management 
E)  Quality Management Plan

Question 13

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

Accepted Answer

A)  focus on the customer 
B)  incremental or continuous improvement 
C)  problem detection and correction 
D)  measurement 
E)  all of these are part of the core values proposed. 
A)  focus on the customer 
B)  incremental or continuous improvement 
C)  problem detection and correction 
D)  measurement 
E)  all of these are part of the core values proposed.

Question 14

What is a Pareto diagram? How can it be used as a quality control tool for an IT project?

Accepted Answer

A Pareto diagram is based on the 80/20 r

Question 15

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is _________ ?

Accepted Answer

A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing 
A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing

Question 16

In general control limits are set at + or - ________ standard deviations which provides ________ probability limits.

Accepted Answer

A)  3, .05 
B)  3, .001 
C)  2, .05 
D)  2, .01 
E)  1, .34 
A)  3, .05 
B)  3, .001 
C)  2, .05 
D)  2, .01 
E)  1, .34

Question 17

The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

Accepted Answer

A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing 
A)  Level 1 Initial 
B)  Level 2 Repeatable 
C)  Level 3 Defined 
D)  Level 4 Managed 
E)  Level 5 Optimizing

Question 18

A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable or in statistical control.

Accepted Answer

A) True 
 B)False

Question 19

Verification activities focus on asking the question of whether we followed the right procedures and processes.

Accepted Answer

A) True 
 B)False

Question 20

What is a control chart? When is a process said to be in statistical control? How would you know if it was not?

Accepted Answer

A control chart provides a picture of ho

The CMM/CMMI level which is the first to introduce technology change management _________ ?

________ provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

Customer found defects is an example of a:

Defect arrival rates, Defects by phase, and Fix Response time are all process metrics.

Earned Value (EV) would be an example of a

Taken together, the concepts of quality management, verification and validation, and quality control support the overall project quality management plan.

The CMM/CMMI level which is the first to introduce key process areas is _________ ?

_________ introduced the control chart to better understand process variations.

What is software process maturity?

What is scientific management? Why was it so popular? Why was it so controversial?

________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

What is a Pareto diagram? How can it be used as a quality control tool for an IT project?

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is _________ ?

In general control limits are set at + or - standard deviations which provides probability limits.

The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable or in statistical control.

Verification activities focus on asking the question of whether we followed the right procedures and processes.

What is a control chart? When is a process said to be in statistical control? How would you know if it was not?

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters

Exam 9: Managing Project Quality

The CMM/CMMI level which is the first to introduce technology change management _________ ?

________ provides the basis for continuous improvement by auditing and evaluating the results from quality control measurements so that appropriate quality standards and operational definitions are used.

Which of the following is a product-oriented activity that attempts to determine if the system or project deliverable meets the customer or client's expectations?

Customer found defects is an example of a:

Defect arrival rates, Defects by phase, and Fix Response time are all process metrics.

Earned Value (EV) would be an example of a

Taken together, the concepts of quality management, verification and validation, and quality control support the overall project quality management plan.

The CMM/CMMI level which is the first to introduce key process areas is _________ ?

_________ introduced the control chart to better understand process variations.

What is software process maturity?

What is scientific management? Why was it so popular? Why was it so controversial?

________ is monitoring and documenting the results of executing project quality activities to eliminate causes of unsatisfactory performance and implement new processes and techniques to improve project quality throughout the organization.

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

What is a Pareto diagram? How can it be used as a quality control tool for an IT project?

The CMM/CMMI level which documents and standardizes software engineering and management processes throughout the organization is _________ ?

In general control limits are set at + or - ________ standard deviations which provides ________ probability limits.

The CMM/CMMI level which is characterized by the addition of Software Quality management and Quantitative Process Management is _________ ?

A process that is shown to have eight successive values that are more than two standard deviations away from the mean might be correctly categorized as stable or in statistical control.

Verification activities focus on asking the question of whether we followed the right procedures and processes.

What is a control chart? When is a process said to be in statistical control? How would you know if it was not?

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters

In general control limits are set at + or - standard deviations which provides probability limits.