Deck 2: The Model of Strategic Communication

Question 1

Goals for communication should be

A) positive, vague, and flexible.
B) specific, positive, and fixed.
C) general, high, and flexible.
D) specific, high, and flexible.

Answer 1

specific, high, and flexible.

Question 2

When an organization member takes into account such factors as the desire to
Maintain objectivity or sensitivity to personal issues before communicating,he/she is taking a(n)__________ approach to climate.

A) openness
B) trust
C) competitive
D) contingency

Answer 2

contingency

Question 3

Evaluate the following goal in terms of the goal

A) According to the guidelines, this is an appropriate goal.
B) This is not an appropriate goal.
C) A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due."
D) This goal should read: "I'll try to have the schedule completed at least a day before it is due so as to avoid any conflicts with the supervisor."

Answer 3

A better goal is: "I will complete the weekly schedule and have the supervisor review it for errors at least three days before it is due."

Question 4

Maintaining candor,avoiding deception,keeping messages accurate,and maintaining Consistent behavior are some guidelines for sustaining

A) communication values.
B) political behavior.
C) ethical communication.
D) goal

Question 5

What are two primary methods organization members can use to reduce uncertainty?

A) organizational learning and on
B) on
C) talks with tenured employees and organizational learning
D) attention to the company manual and maintenance of neat work areas

Question 6

What is the relationship between integrity and ethics?

A) Organizations that compromise their ethics enjoy long
B) Organizations that encourage ethical behavior maintain integrity.
C) Organizations do not have to maintain integrity to be ethical.
D) Organizations that have no long

Question 7

According to Charles Redding,what are some of the characteristics of an ideal
Communication climate?

A) strategic ambiguity, group interactions, and culture
B) openness, supportiveness, trust, and participative decision making
C) defensiveness, certainty, and neutrality
D) environment, uncertainty, and participative decision making

Question 8

What do organizations generally rely on to help balance the competing ideas,desires,
And objectives of individual employees?

A) attitudes
B) opinions
C) shared values
D) individual beliefs

Question 9

Internal communication includes understanding elements such as

A) downward, upward, and external communication.
B) upward, downward, and tall versus flat structure.
C) downward, upward, horizontal, and informal networks.
D) horizontal networks.

Question 10

Face -to -face meetings and phone conversations are considered __________ in media richness.

A) high
B) medium
C) low
D) equal

Question 11

Organizational structure,organization's values and ethics,politics,and communication Climate are elements of

A) competition.
B) strategic communication.
C) situational knowledge.
D) presentational knowledge.

Question 12

Why is the process of establishing shared organizational values difficult?

A) Each person has his/her own personal value system to guide behavior.
B) Organizations are so diverse that it is almost impossible to get all members to have the same values.
C) Values are established over a long period of time, which makes the process of determining them difficult.
D) Values are temporary and therefore can never be accurately assessed.

Question 13

What three processes can organizations use to determine shared values?

A) a list created by upper management, focus groups, and employee questionnaires
B) focus groups, consultants, and employee questionnaires
C) consultants, public relations specialists, and a list created by upper management
D) focus groups, consultants, and public relations specialists

Question 14

To know how an organization strategically distributes power,resources,and rewards
In its daily functions is to understand its

A) goals.
B) competition.
C) politics.
D) group processes.

Question 15

What is one way that ethical behavior is perpetuated in organizations?

A) Competent people migrate toward ethical organizations, which results in a work force that is ethical and competent.
B) When upper management is ethical, all employees will follow its lead.
C) When organizations in the same field are ethical, this promotes ethical behavior.
D) Ethical behavior is perpetuated when the media are involved.

Question 16

Communication competence means

A) knowing the rules of the organization.
B) communicating the right message appropriately and effectively by choosing the appropriate message channel.
C) tricking people into thinking you know what you are talking about.
D) using the appropriate message.

Question 17

What are some of the advantages of communication openness?

A) Supervisors know everything that is going on, upper management can take control of decisions, and on
B) Role clarity, organizational performance, and information adequacy are improved.
C) Everyone knows what everyone else is doing, resulting in fewer misunderstandings and greater freedom.
D) There are no advantages to communication openness.

Question 18

A coworker becomes upset with her colleague,Jack,because he inadvertently sat in ? "her seat" next to Ms.Zahn during last week's update meeting.The coworker is trying ? to defend her

A) ego.
B) position.
C) personal goals.
D) territoriality.

Question 19

Trading favors,appearing successful at tasks,associating with the "right" people,and ? making concessions to obtain others' compliance are some political strategies you ? should use only after asking yourself,

A) "What is my motivation or intent in making this decision?"
B) "Will I get promoted by doing this?"
C) "Can I get my way by doing this?"
D) "Is everyone doing it?"

Question 20

When you show that you are interested in what another person has to say by being ? receiver

A) openness.
B) certainty.
C) neutrality.
D) supportiveness.

Question 21

Organizational structure refers to the actual environment where the organization is located.

Question 22

Strategic ambiguity refers to being receptive and responsive to information from others.

Question 23

Imagine the following scenario.A new employee has been told to report to her first ? meeting with the divisional vice president.She is feeling somewhat uncertain about ? what to expect or how to act and is thus not confident about the situation.Just before ? she enters the vice president's office,she attempts to visualize herself responding ? confidently and professionally during the meeting.She even takes a few deep breaths ? before entering the office.Which component of the strategic communication model is ? most applicable here?

A) goal setting
B) situational knowledge
C) communication competence
D) anxiety management

Question 24

Vertical communication consists of messages exchanged at the same hierarchical level in an organization.

Question 25

Next week,Clark will be giving his most important budget proposal presentation.He ? knows now,more than ever,he must carefully practice the presentation several times ? if he hopes to have the proposal accepted.Which component of the model of strategic ? communication is most applicable to this scenario?

A) goal setting
B) situational knowledge
C) communication competence
D) anxiety management

Question 26

Posting job instructions is an example of downward communication in an
organization.

Question 27

Identifying the problem is the first step in the goal -setting process.

Question 28

Most speakers are anxious in at least some situations.

Question 29

Messages that are exchanged between the organization and the environment are examples of external communication.

Question 30

The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.

Question 31

Values and ethics are the same.

Question 32

The four areas of strategic communication are goal setting,situational knowledge, communication competence,and presentational style.

Question 33

Communication climate is an aspect of the organization's character.

Question 34

Tall organizations are those whose headquarters are in buildings with 30 or more floors.

Question 35

Why is an understanding of communication anxiety so important to the strategic
Communication process?

A) Communicating effectively with even the slightest amount of anxiety is discouraged.
B) Having any amount of communication anxiety will prevent a person from becoming a strategic communicator.
C) Managing anxiety is not as important as identifying the source of the anxiety.
D) Learning how to manage anxiety in different contexts greatly enhances a person's ability to develop effective communication strategies.

Question 36

Which of the following channels would be most appropriate for an organization to use ? in providing its employees with information about benefits,salary,and work ? procedures?

A) e
B) public presentation
C) policy manual
D) phone