Question 1

The ability to communicate both appropriately and effectively with other people is  referred to as adaptive learning.

Accepted Answer

A) True 
 B)False  False

Question 2

When an organization member takes into account such factors as the desire to
Maintain objectivity or sensitivity to personal issues before communicating,he/she is taking a(n)__________ approach to climate.

Accepted Answer

A)  openness 
B)  trust 
C)  competitive 
D)  contingency 
A)  openness 
B)  trust 
C)  competitive 
D)  contingency D

Question 3

Organizational structure,organization's values and ethics,politics,and communication Climate are elements of

Accepted Answer

A)  competition. 
B)  strategic communication. 
C)  situational knowledge. 
D)  presentational knowledge. 
A)  competition. 
B)  strategic communication. 
C)  situational knowledge. 
D)  presentational knowledge. C

Question 4

Messages that are exchanged between the organization and the environment are  examples of external communication.

Accepted Answer

A) True 
 B)False

Question 5

Imagine the following scenario.A new employee has been told to report to her first  meeting with the divisional vice president.She is feeling somewhat uncertain about  what to expect or how to act and is thus not confident about the situation.Just before  she enters the vice president's office,she attempts to visualize herself responding  confidently and professionally during the meeting.She even takes a few deep breaths  before entering the office.Which component of the strategic communication model is  most applicable here?

Accepted Answer

A)  goal setting 
B)  situational knowledge 
C)  communication competence 
D)  anxiety management 
A)  goal setting 
B)  situational knowledge 
C)  communication competence 
D)  anxiety management

Question 6

Face -to -face meetings and phone conversations are considered __________ in media richness.

Accepted Answer

A)  high 
B)  medium 
C)  low 
D)  equal 
A)  high 
B)  medium 
C)  low 
D)  equal

Question 7

When you show that you are interested in what another person has to say by being ? receiver

Accepted Answer

A)  openness. 
B)  certainty. 
C)  neutrality. 
D)  supportiveness. 
A)  openness. 
B)  certainty. 
C)  neutrality. 
D)  supportiveness.

Question 8

The four areas of strategic communication are goal setting,situational knowledge, communication competence,and presentational style.

Accepted Answer

A) True 
 B)False

Question 9

Identifying the problem is the first step in the goal -setting process.

Accepted Answer

A) True 
 B)False

Question 10

Most speakers are anxious in at least some situations.

Accepted Answer

A) True 
 B)False

Question 11

Posting job instructions is an example of downward communication in an
organization.

Accepted Answer

A) True 
 B)False

Question 12

Goals for communication should be

Accepted Answer

A)  positive, vague, and flexible. 
B)  specific, positive, and fixed. 
C)  general, high, and flexible. 
D)  specific, high, and flexible. 
A)  positive, vague, and flexible. 
B)  specific, positive, and fixed. 
C)  general, high, and flexible. 
D)  specific, high, and flexible.

Question 13

Trading favors,appearing successful at tasks,associating with the "right" people,and making concessions to obtain others' compliance are some political strategies you should use only after asking yourself,

Accepted Answer

A)  "What is my motivation or intent in making this decision?" 
B)  "Will I get promoted by doing this?" 
C)  "Can I get my way by doing this?" 
D)  "Is everyone doing it?" 
A)  "What is my motivation or intent in making this decision?" 
B)  "Will I get promoted by doing this?" 
C)  "Can I get my way by doing this?" 
D)  "Is everyone doing it?"

Question 14

What is one way that ethical behavior is perpetuated in organizations?

Accepted Answer

A)  Competent people migrate toward ethical organizations, which results in a work force that is ethical and competent. 
B)  When upper management is ethical, all employees will follow its lead. 
C)  When organizations in the same field are ethical, this promotes ethical behavior. 
D)  Ethical behavior is perpetuated when the media are involved. 
A)  Competent people migrate toward ethical organizations, which results in a work force that is ethical and competent. 
B)  When upper management is ethical, all employees will follow its lead. 
C)  When organizations in the same field are ethical, this promotes ethical behavior. 
D)  Ethical behavior is perpetuated when the media are involved.

Question 15

Why is the process of establishing shared organizational values difficult?

Accepted Answer

A)  Each person has his/her own personal value system to guide behavior. 
B)  Organizations are so diverse that it is almost impossible to get all members to have the same values. 
C)  Values are established over a long period of time, which makes the process of determining them difficult. 
D)  Values are temporary and therefore can never be accurately assessed. 
A)  Each person has his/her own personal value system to guide behavior. 
B)  Organizations are so diverse that it is almost impossible to get all members to have the same values. 
C)  Values are established over a long period of time, which makes the process of determining them difficult. 
D)  Values are temporary and therefore can never be accurately assessed.

Question 16

What do organizations generally rely on to help balance the competing ideas,desires, And objectives of individual employees?

Accepted Answer

A)  attitudes 
B)  opinions 
C)  shared values 
D)  individual beliefs 
A)  attitudes 
B)  opinions 
C)  shared values 
D)  individual beliefs

Question 17

What is the relationship between integrity and ethics?

Accepted Answer

A)  Organizations that compromise their ethics enjoy long 
B)  Organizations that encourage ethical behavior maintain integrity. 
C)  Organizations do not have to maintain integrity to be ethical. 
D)  Organizations that have no long 
A)  Organizations that compromise their ethics enjoy long 
B)  Organizations that encourage ethical behavior maintain integrity. 
C)  Organizations do not have to maintain integrity to be ethical. 
D)  Organizations that have no long

Question 18

Organizational structure refers to the actual environment where the organization is located.

Accepted Answer

A) True 
 B)False

Question 19

To know how an organization strategically distributes power,resources,and rewards
In its daily functions is to understand its

Accepted Answer

A)  goals. 
B)  competition. 
C)  politics. 
D)  group processes. 
A)  goals. 
B)  competition. 
C)  politics. 
D)  group processes.

Question 20

Tall organizations are those whose headquarters are in buildings with 30 or more floors.

Accepted Answer

A) True 
 B)False

The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.

When an organization member takes into account such factors as the desire to Maintain objectivity or sensitivity to personal issues before communicating,he/she is taking a(n)__________ approach to climate.

Organizational structure,organization's values and ethics,politics,and communication Climate are elements of

Messages that are exchanged between the organization and the environment are examples of external communication.

Face -to -face meetings and phone conversations are considered __________ in media richness.

When you show that you are interested in what another person has to say by being ? receiver

The four areas of strategic communication are goal setting,situational knowledge, communication competence,and presentational style.

Identifying the problem is the first step in the goal -setting process.

Most speakers are anxious in at least some situations.

Posting job instructions is an example of downward communication in an organization.

Goals for communication should be

Trading favors,appearing successful at tasks,associating with the "right" people,and making concessions to obtain others' compliance are some political strategies you should use only after asking yourself,

What is one way that ethical behavior is perpetuated in organizations?

Why is the process of establishing shared organizational values difficult?

What do organizations generally rely on to help balance the competing ideas,desires, And objectives of individual employees?

What is the relationship between integrity and ethics?

Organizational structure refers to the actual environment where the organization is located.

To know how an organization strategically distributes power,resources,and rewards In its daily functions is to understand its

Tall organizations are those whose headquarters are in buildings with 30 or more floors.

Communication in Organizations

Diversity in Business and the Professions

Listening Skills

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters

Exam 2: The Model of Strategic Communication

The ability to communicate both appropriately and effectively with other people is referred to as adaptive learning.

When an organization member takes into account such factors as the desire to Maintain objectivity or sensitivity to personal issues before communicating,he/she is taking a(n)__________ approach to climate.

Organizational structure,organization's values and ethics,politics,and communication Climate are elements of

Messages that are exchanged between the organization and the environment are examples of external communication.

Face -to -face meetings and phone conversations are considered __________ in media richness.

When you show that you are interested in what another person has to say by being ? receiver

The four areas of strategic communication are goal setting,situational knowledge, communication competence,and presentational style.

Identifying the problem is the first step in the goal -setting process.

Most speakers are anxious in at least some situations.

Posting job instructions is an example of downward communication in an organization.

Goals for communication should be

Trading favors,appearing successful at tasks,associating with the "right" people,and making concessions to obtain others' compliance are some political strategies you should use only after asking yourself,

What is one way that ethical behavior is perpetuated in organizations?

Why is the process of establishing shared organizational values difficult?

What do organizations generally rely on to help balance the competing ideas,desires, And objectives of individual employees?

What is the relationship between integrity and ethics?

Organizational structure refers to the actual environment where the organization is located.

To know how an organization strategically distributes power,resources,and rewards In its daily functions is to understand its

Tall organizations are those whose headquarters are in buildings with 30 or more floors.

Communication in Organizations

Diversity in Business and the Professions

Listening Skills

Verbal and Nonverbal Skills

Leadership and Management Skills

Work Relationships

Interviewing Skills

Fundamentals of Group Communication

Meetings: Forums for Problem Solving 305

Negotiation and Conflict Management

Developing and Delivering Effective Presentations

Informative Presentations

Persuasive and Special Presentations

Filters