Deck 10: Listening to Out-Group Members

Question 1

Placing out-group members on equal footing in the group describes ______.

A)giving out-group members a voice
B)showing empathy to out-group members
C)listening to out-group members
D)helping out-group members feel included

Answer 1

A

Question 2

Leader-member exchange theory states that leaders ______.

A)should strive to try to exchange detailed information with some followers
B)should create a high-quality relationship with each one of their followers
C)should give followers all of the tools necessary for success
D)all of these

Answer 2

B

Question 3

Individuals in a group or organization who do not identify as part of the larger group are ______.

A)visionaries
B)out-group members
C)loners
D)troublemakers

Answer 3

B

Question 4

Out-groups can form because people disagree with the ______ of the majority.

A)social positions
B)political positions
C)ethical positions
D)all of these

Question 5

Impacts of out-groups include They take energy away from the group

A)negative impact on synergy
B)lack of respect for all members of the group
C)negative impact on synergy and lack of respect for all members of the group
D)none of these

Question 6

What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

A)recognizing out-group members
B)listening to out-group members
C)showing empathy to out-group members
D)helping out-group members feel included

Question 7

Out-groups have a(n)______ impact on group synergy.

A)positive
B)additive
C)neutral
D)negative

Question 8

Which of the following is not one of the four major reasons that out-groups form?

A)Out-groups are in opposition to the larger group.
B)People sense that they are excluded by the larger group.
C)Some individuals cannot identify with beliefs, norms, or values of the dominant members.
D)They have the communication and social skills to effectively relate to the larger group.

Question 9

Out-group members may feel ______.

A)welcome
B)valued
C)alienated
D)understood

Question 10

How do out-groups form?

A)Some individuals cannot identify with the beliefs of the larger group.
B)People lack communication skills or social skills.
C)People are in opposition with the majority.
D)all of these

Question 11

What is not an impact of out-groups?

A)Out-group members do not receive the respect they deserve from others.
B)Out-groups run counter to building community.
C)Out-group members create cohesiveness in the group.
D)Out-groups have a negative impact on group synergy.

Question 12

Listening to out-group members requires leaders to do everything except ______.

A)trying to be open minded
B)paying attention to what people say
C)accepting that intolerance may occur and not much can be done about it
D)allowing all members to express their viewpoints

Question 13

Creating special relationships with each group member is an example of ______.

A)expectancy violation theory
B)Abraham Lincoln
C)implicit personality theory
D)leader-member exchange theory

Question 14

______ is one of the most important ways that a leader can respond to out-group members.

A)Listening
B)Developing their strengths
C)Changing their leadership style
D)Changing the group to fit their needs

Question 15

Why should a leader be concerned about the impact of group members?

A)They run counter to building community.
B)They increase efficiency.
C)They take energy away from the group.
D)They run counter to building community and they take energy away from the group.

Question 16

The desire to know if we are "in" or "out" refers to our need for ______.

A)inclusion
B)recognition
C)empathy
D)to be listened to

Question 17

All of the following are methods for demonstrating empathy except ______.

A)coercion
B)restatement
C)support
D)paraphrasing

Question 18

According to social identity theory,out-groups may form because some individuals cannot identify with which aspects of dominant group members?

A)strengths
B)style
C)values
D)approach

Question 19

A special kind of listening that requires standing in the shoes of out-group members is ______.

A)active listening
B)critical listening
C)care-taking
D)empathy

Question 20

A new transfer student joins a residential student organization on their new campus.She arrives at their first meeting and sits in the back and does not speak up at the meeting.While some other members notice the new student,no one approaches her or welcomes her to the group.She continues to attend meetings but does not feel she can contribute to the organization due to the makeup of the active members.This is an example of ______.

A)ethical opposition to the large group
B)opposition to values of the dominant group
C)exclusion by the larger group
D)unrealized strengths in action

Question 21

"Stated another way,you're suggesting that…" is an example of ______.

A)reflection
B)paraphrasing
C)support
D)restatement

Question 22

The thought that an effective leader has a high quality relationship with each follower,allowing out-group members to be part of the larger group is ______.

A)leader-member exchange theory
B)democratic leadership
C)authoritarian leadership
D)laissez-faire leadership

Question 23

______ is one of the larger challenges of leadership,but it is also one of the challenges that offers the most benefits for members of the out-group.

A)Listening
B)Reflecting with followers
C)Empowering others
D)Creating special relationships

Question 24

There are times when out-group members need to be abandoned because they ______.

A)are too extreme
B)are inefficient to deal with
C)refuse to be included
D)all of these

Question 25

Good leaders know the importance of listening to ______.

A)only their inner circle
B)only out-group members
C)people who will agree with them
D)all members of a group

Question 26

Beauchamp and Bowie state that people need to be treated as ______ individuals with their own goals,and not as the means to another person's goals.

A)autonomous
B)strong
C)weak
D)reckless

Question 27

Becca is a member of her college's resident student alliance of students who live in the residence halls,and the group has quickly bonded together.Jayme joins the group in the spring semester as a transfer student,but finds it difficult to connect with other members of the group as they do not tell her when social gatherings are happening.How is Jayme being formed into an out-group?

A)opposition
B)clash of values
C)exclusion
D)lack of communication skills

Question 28

People who feel disconnected,unaccepted,discriminated against,or powerless are known as ______.

A)serfs
B)out-group members
C)in-group members
D)synergizers

Question 29

As the president of a student club you notice that there is a small group of members who do not feel included or listened to in the planning of your major event.At the next meeting,you plan to give them time on the agenda to share their experience in the clubs with others and get feedback.Which strategy are you employing?

A)recognize the unique contributions of out-group members
B)create a special relationship with out-group members
C)show empathy to out-group members
D)give out-group members a voice and empower them to act

Question 30

A leader putting all chairs in a circle before a meeting starts and inviting everyone to have a seat in the circle is an example of ______.

A)listening to out-group members
B)helping out-group members feel included
C)creating a special relationship with out-group members
D)paying attention to group strengths

Question 31

Group synergy is ______.

A)the sum of each person's contribution
B)triple the sum of each person's contribution
C)less than the sum of each person's contribution
D)the sum of each person's contribution and then some

Question 32

Despite seeming opposition to the larger group,out-group members often have ______.

A)valuable contributions to make
B)nothing to contribute
C)animosity toward the leader
D)none of these

Question 33

What researcher pointed out that in small groups our greatest need is to know whether we belong to the group?

A)Kouzes and Posner
B)Stogdill
C)House
D)Schulz

Question 34

Why should leaders be concerned about the negative impact of out-groups?

A)Out-groups help to build community.
B)Out-groups have a negative impact on group synergy.
C)Out-groups are more productive than in-groups.
D)all of these

Question 35

While giving a performance review,your supervisor says 'I hear you saying you feel like you need another challenge,is that right?' This is an example of ______.

A)restatement
B)paraphrasing
C)support
D)reflection

Question 36

A co-worker is not feeling great about their recent performance and is quite stressed about the projects they are managing,and is feeling alone.Which way should you demonstrate empathy towards them?

A)restatement
B)paraphrasing
C)reflection
D)support

Question 37

Research on groups indicates that individuals in groups often share ______ and act toward each other in terms of it.

A)strengths
B)social identity
C)weaknesses
D)leadership styles

Question 38

In today's society out-group members are a ______ occurrence.

A)rare
B)unseen
C)common
D)ignored

Question 39

Out-groups should be of concern to leaders because ______.

A)out-group members do not receive the respect they deserve
B)out-groups run counter to building community
C)out-groups have a negative impact on group synergy
D)all of these

Question 40

The technique that helps others to identify,describe,and understand their own emotions is ______.

A)restatement
B)paraphrasing
C)reflection
D)support

Question 41

A leader has a(n)______ responsibility to respond to group members.

A)strong
B)ethical
C)non-existent
D)weak

Question 42

Matt is leading an spring break service trip with 12 other students.Each day he makes sure to spend time with each participant and get to know them better,and remember something unique about them from each conversation.This is an example of which theory?

A)expectancy theory
B)social identity theory
C)leader-member exchange theory
D)democratic leadership

Question 43

Giving an out-group responsibility for an entire segment of a project in the hopes of fostering group unity is an example of ______.

A)empowering others to act
B)listening to out-group members
C)demonstrating empathy
D)creating a special relationship with out-group members

Question 44

The presence of out-group members is a relatively rare occurrence in groups.

Question 45

Out-groups exist at which of the following levels of problem solving?

A)local
B)community
C)national
D)all of these

Question 46

Which of the following is not a strategy to address out-groups?

A)listen to out-group members
B)show empathy to out-group members
C)help out-group members feel included
D)develop the strengths of out-group members

Question 47

Leader-member exchange theory states leaders should avoid creating special relationships with group members.

Question 48

Rather than being viewed as ______,out-group members should be viewed as ______ than the whole group,but still with valuable contributions to make.

A)outsiders; weaker
B)difficult; different
C)strong; better
D)special; less

Question 49

Listening to out-group members indicates that you agree with them.

Question 50

Michael joins his college leadership program and,like many other students hangs out and studies in their lounge space.Michael often dominates conversation,sharing ever more involved stories than others around the table.Soon,other students stop coming to the lounge because of his behaviors.Michael has made himself an out-group member because of ______.

A)opposition
B)social identity theory
C)lack of social skills
D)none of these

Question 51

In group decision-making,the minority is often seen as an out-group.

Question 52

Restatement does not include adding any of your personal thoughts into reiterating the other person's point of view.

Question 53

Out-group members are disconnected and not fully engaged with the group's goals.

Question 54

Simply listening to out-group members' complaints is an important way of responding to them.

Question 55

It is not necessary for leaders to listen to out-group members and bring them in.

Question 56

Which of the following is listed as an out-group in United States politics?

A)Democratic Party
B)Republican Party
C)Tea Party
D)none of these

Question 57

During a group project,Monique and Jessica have a disagreement over the best way to move forward.After the meeting,Monique makes a new group chat that does not include Jessica,and also does not include her in group emails or let her know when group meetings are.Jessica is an out-group member by ______.

A)exclusion
B)lack of social skills
C)social identity theory
D)lack of communication skills

Question 58

Paraphrasing involves serving as a sounding board for another's concerns.

Question 59

A new group member who becomes an out-group member because they are not confident in the work they need to be doing is an example of the concepts from ______.

A)expectancy theory
B)democratic leadership
C)social identity theory
D)leader-member exchange theory

Question 60

Out-groups form when people disagree with the social,political,or ethical positions of the group.

Question 61

How so Lack of Social Skills and Lack of Communication Skills impact Social Identity Theory and feelings of being in an out-group?

Question 62

Briefly discuss the impact of out-groups.When have you been part of a group impacted by an out-group?

Question 63

How does the leader-member exchange theory help leaders manage out-groups?

Question 64

Share an example of a time you responded to out-group members in a way that enhanced the whole group and its goals.

Question 65

Analyze Abraham Lincoln's Leadership Snapshot and discuss the strategies he used to involve out-group members.

Question 66

Describe the four steps in demonstrating empathy.

Question 67

How does social identity theory explain why out-groups form?

Question 68

Why are out-groups a natural occurrence in everyday life? Where have you seen an out-group form? Provide an example.

Question 69

When have you been in an out-group at school or work? Which of the reasons for out-group formation apply to your experience? What was the impact on you of being in the out-group? What was the impact on the larger group?

Question 70

How do the concepts of opposition and exclusion contribute to the formation of out-groups? How are they similar? How are they different?