Exam 10: Listening to Out-Group Members

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______ is one of the most important ways that a leader can respond to out-group members.

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A

How does the leader-member exchange theory help leaders manage out-groups?

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Special relationships are built on good communication, respect, and trust. They are often initiated when a leader recognizes out-group members who are willing to step out of scripted roles and take on different responsibilities. In addition, special relationships can develop when a leader challenges out-group members to be engaged and to try new things. If an out-group member accepts these challenges and responsibilities, it is the first step in forging an improved relationship between the leader and the out-group member. The result is that the out-group member feels validated and more connected to everyone else in the group.

Out-groups should be of concern to leaders because ______.

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D

Listening to out-group members requires leaders to do everything except ______.

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A leader putting all chairs in a circle before a meeting starts and inviting everyone to have a seat in the circle is an example of ______.

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Why are out-groups a natural occurrence in everyday life? Where have you seen an out-group form? Provide an example.

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There are times when out-group members need to be abandoned because they ______.

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People who feel disconnected,unaccepted,discriminated against,or powerless are known as ______.

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A leader has a(n)______ responsibility to respond to group members.

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______ is one of the larger challenges of leadership,but it is also one of the challenges that offers the most benefits for members of the out-group.

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Briefly discuss the impact of out-groups.When have you been part of a group impacted by an out-group?

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The presence of out-group members is a relatively rare occurrence in groups.

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What strategy involves the leader trying to place himself or herself in the shoes of out-group members?

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In group decision-making,the minority is often seen as an out-group.

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Out-groups exist at which of the following levels of problem solving?

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Impacts of out-groups include They take energy away from the group

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In today's society out-group members are a ______ occurrence.

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Beauchamp and Bowie state that people need to be treated as ______ individuals with their own goals,and not as the means to another person's goals.

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How does social identity theory explain why out-groups form?

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Placing out-group members on equal footing in the group describes ______.

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