Deck 1: Introducing Management

Question 1

Line managers are responsible for work that makes a direct contribution to an organization's outputs.

Answer 1

True

Question 2

Functional managers are primarily involved in using their special technical expertise to advise and support line workers.

Answer 2

False

Question 3

In a free-agent economy,people do not change jobs very often.

Answer 3

False

Question 4

Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

Question 5

Commitment represents one's talents or job-relevant capabilities.

Question 6

Typical job titles for middle managers include department head,team leader,and supervisor.

Question 7

The first leaf in the shamrock organization consists of a core group of "freelancers" and "independent contractors."

Question 8

National boundaries hardly count anymore in the world of business.

Question 9

A knowledge worker is a person whose physical capabilities are the most critical assets.

Question 10

Minorities constitute less than one-third of the U.S.population.

Question 11

Intellectual capital is a personal asset for individuals.

Question 12

All organizations are open systems that interact with their environments.

Question 13

Top managers are supposed to set strategy and lead an organization consistent with its purpose and mission.

Question 14

Performance efficiency is an output measure of resource cost associated with goal accomplishment.

Question 15

A manager is a person who supports,activates,and is responsible for the work of others.

Question 16

Tech IQ is the ability to use technology and commitment to stay informed about the latest technological developments.

Question 17

The top managers of an organization constitute an executive team that is not accountable to any higher authority in the organization.

Question 18

Any inefficiency in an organization reduces the cost of production.

Question 19

Middle managers are in charge of overseeing the overall operations of an organization.

Question 20

In the context of present day organizational trends,organizations and their members are networked for intense,real-time communication and coordination.

Question 21

The members of a _____ team are most likely to hold meetings,access common databases,share information and files,make plans,and solve problems together,all without ever meeting face to face.

A) virtual
B) specialized
C) cross-functional
D) self-managed
E) formal

Question 22

Long-term career success depends mainly on lifelong learning.

Question 23

According to Mintzberg,as a monitor,a manager provides direction and instills enthusiasm.

Question 24

_____ represents one's willingness to work hard in applying one's capabilities to important tasks.

A) Intellect
B) Productivity
C) Commitment
D) Effectiveness
E) Competency

Question 25

The intellectual capital equation states: Intellectual Capital =

A) Competency × Commitment
B) Competency ÷ Commitment
C) Knowledge × Concept
D) Knowledge ÷ Concept
E) Intellect × Talent

Question 26

_____ is the worldwide interdependence of resource flows,product markets,and business competition.

A) Collectivism
B) Globalization
C) Nationalization
D) Diversification
E) Orientalism

Question 27

Which of the following is a controversial outcome closely associated with globalization?

A) Groupthink
B) Functional chimneys problem
C) Job migration
D) National barriers
E) Debt financing

Question 28

The upside-down pyramid view of organizations shows customers at the top being served by workers who are supported by managers.

Question 29

Which of the following is a defining characteristic of knowledge workers?

A) They work only in the information technology industry.
B) They have a high degree of cohesiveness and are prone to groupthink.
C) They are valued for their creative minds, not just their physical capabilities.
D) They are grouped together for a specific purpose and are disbanded when their task is completed.
E) They are part of an unofficial group emerging from relationships and shared interests among members.

Question 30

Through agenda setting,good managers develop action priorities that include goals and plans spanning long and short time frames.

Question 31

The learning focus in management is on developing skills and competencies to deal with the complexities of human behavior and problem solving in organizations.

Question 32

The top managers are primarily responsible for all the four management functions,and the other managers are in charge of any one of the functions.

Question 33

Job migration occurs primarily:

A) when firms shift jobs from one country to another.
B) due to an ecological fallacy.
C) when workforce diversity increases.
D) when workers refrain from moving from their home country to another country.
E) due to an increase in the productivity of the workforce.

Question 34

According to Mintzberg,a manager's informational roles are limited to being a figurehead.

Question 35

A person high in emotional intelligence does not usually sense when another person's emotions are negatively influencing a relationship.

Question 36

In today's world,Americans find that their customer service call is Answered in Ghana,their CAT scan read by a radiologist in India,and their tax return prepared by an accountant in the Philippines.This has become possible primarily due to _____.

A) collectivism
B) the glass ceiling effect
C) regional trade agreements
D) globalization
E) distributed leadership

Question 37

_____ is the collective brainpower or shared knowledge of a workforce that can be used to create value.

A) Social capital
B) Intellectual capital
C) Workforce diversity
D) Productivity
E) Competency

Question 38

Through controlling,a manager identifies desired results and ways to achieve them.

Question 39

Effective managers successfully help others achieve both high performance and satisfaction in their work.

Question 40

In the management process,if the planning is impeccable,then there is no need for controlling.

Question 41

_____ is an output measure of task or goal accomplishment.

A) Job satisfaction
B) Competency
C) Performance effectiveness
D) Performance efficiency
E) Tech IQ

Question 42

Which of the following statements holds true for the term self-management?

A) It is a skill that involves being able to recognize one's own strengths.
B) This skill involves ignoring one's own shortcomings.
C) It is a skill that involves taking help from others for assessing oneself realistically.
D) It involves hiring managers to help improve one's personal development.
E) This skill does not require one to be responsible for his or her actions.

Question 43

_____ helps in maintaining connectivity with people that in turn helps with job searches and career advancement.

A) Commitment
B) Self-management
C) Social networking
D) Performance efficiency
E) Job migration

Question 44

The annual productivity report of Papyrus Inc.states that it has achieved the targets it had set for the year 2013.However,in this process,much of its resources have been wasted,and the amount spent on resources is more than the estimated amount.Its productivity has been:

A) effective and efficient.
B) neither effective nor efficient.
C) not effective but efficient.
D) effective but not efficient.
E) stagnant in terms of efficiency and effectiveness.

Question 45

What is an advantage of reshoring?

A) It helps safeguard the intellectual property of a firm.
B) It shifts jobs from home countries to the overseas outlets of a firm.
C) It increases the cost of transportation.
D) It increases globalization.
E) It increases job migration.

Question 46

_____ actively denies minority members the full benefits of organizational membership.

A) Discrimination
B) Subordination
C) Migration
D) Free-riding
E) Social loafing

Question 47

The typical characteristic of a(n)_____ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.

A) shamrock organization
B) ad hoc team
C) combined task force
D) project team
E) joint task force

Question 48

The _____ effect is an invisible barrier limiting career advancement of women and minorities.

A) ecological fallacy
B) masculinity-femininity
C) job migration
D) nationalization
E) glass ceiling

Question 49

Which of the following is the defining characteristic of a free-agent economy?

A) People change jobs more often, and many work on independent contracts with a shifting mix of employers.
B) The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations.
C) It consists of boundary-less organizations whose employees communicate only through the virtual media.
D) In this system, organizations are exempted from tax, given that they use ? HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" ?surplus revenues? to achieve their goals rather than distribute them as profit.
E) The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest.

Question 50

The difference between performance effectiveness and performance efficiency is that the:

A) former is an output measure of goal accomplishment and the latter is an input measure of the resource costs associated with goal accomplishment.
B) former focuses on resource utilization and the latter focuses on the quantity and quality of work performance.
C) former emphasizes machine efficiency, while the latter emphasizes human capital.
D) former emphasizes the performance of the team as a whole and the latter emphasizes the performance of the individual employees.
E) former leads to a decrease in customer satisfaction, while the latter reduces productivity.

Question 51

_____ describes the differences among workers in terms of gender,race,age,ethnicity,religion,sexual orientation,and able-bodiedness.

A) Ethics
B) Workforce diversity
C) Masculinity-femininity
D) Creative economy
E) Competency

Question 52

Which of the following is defined as a code of moral principles that sets standards for what is "good" and "right" as opposed to "bad" and "wrong" in the conduct of a person or group?

A) Synergy
B) Ethics
C) Behavior
D) Cohesiveness
E) Individualism

Question 53

The productivity of a company is effective and efficient if its:

A) goals are not achieved and resources are wasted.
B) goals are achieved and resources are not wasted.
C) goals are achieved but resources are wasted.
D) performance effectiveness is low.
E) goals are not achieved but resources are not wasted.

Question 54

_____ accurately measures the quantity and quality of outputs relative to the cost of inputs.

A) Commitment
B) Productivity
C) Competency
D) Performance efficiency
E) Tech IQ

Question 55

Nicola is the most qualified candidate for the job of marketing manager at Lean Inc.However,the recruiters do not hire her because they feel that a woman would not be able to handle the responsibilities associated with such a senior position.This is an example of the _____ effect.

A) ecological fallacy
B) globalization
C) job migration
D) glass ceiling
E) nationalization

Question 56

Mathilda,who works for an insurance company,has the capacity to sell fifteen insurance policies a day.However,she sells only ten insurance policies a day.This is a typical example of _____.

A) information asymmetry
B) the glass ceiling effect
C) inefficiency
D) an ecological fallacy
E) the functional chimneys problem

Question 57

The productivity of a company is neither efficient nor effective when its:

A) goals are not achieved and resources are wasted.
B) goals are achieved and resources are not wasted.
C) goals are achieved but resources are wasted.
D) performance effectiveness is high.
E) goals are not achieved but resources are not wasted.

Question 58

_____ is the display of negative,irrational attitudes toward members of diverse populations.

A) Job dissatisfaction
B) Subordination
C) Intimidation
D) Whistleblowing
E) Prejudice

Question 59

Jonas,an employee of Pluto Inc.,thinks that business leaders should "be white." Due to this,he holds a grudge against his manager,Asera,who is an Asian.Jonas often displays defiant behavior at the workplace.His behavior is an example of _____.

A) prejudice
B) whistleblowing
C) subordination
D) harassment
E) bullying

Question 60

Which of the following is a typical characteristic of an open system?

A) It is an organization that is convened for a specific purpose and disbands when its task is completed.
B) It is a system where each member has the authority to make decisions about how they share and complete their work.
C) It is the system where communication flows only between individual members and a hub.
D) It is the system in which subgroups have limited communication with one another.
E) It is a system that transforms resource inputs from the environment into product outputs.

Question 61

_____ are in charge of guiding the performance of an organization as a whole or of one of its major parts.

A) Top managers
B) Board of directors
C) Middle managers
D) First-line managers
E) Board of trustees

Question 62

Corporate governance is most likely to occur when:

A) a board of directors holds the top management accountable for organizational performance.
B) minority members are denied the full benefits of organizational membership.
C) the traditional top-down "do as I say" form of management prevails.
D) top managers guide the performance of an organization as a whole.
E) team leaders report to middle managers about the performance of the nonmanagerial workers.

Question 63

In nonprofit organizations such as a hospital or university,a _____ is mainly responsible for the smooth running of the organization.

A) team leader
B) board of trustees
C) middle manager
D) chief executive officer
E) department head

Question 64

Kenneth is the sales manager of a firm and his responsibility is limited to the sphere of marketing.Kenneth's job profile indicates that he is a _____ of the firm.

A) director
B) general manager
C) trustee
D) stockholder
E) functional manager

Question 65

Clinic directors in hospitals,deans in universities,and division managers in businesses belong to the category of _____.

A) board of directors
B) middle managers
C) first-line managers
D) top managers
E) board of trustees

Question 66

Who elects the members of the board of directors?

A) Top managers
B) Stockholders
C) Middle managers
D) First-line managers
E) Senior staff

Question 67

The upside-down pyramid view of organizations shows:

A) managers at the top being in charge of the overall operations of the organization.
B) customers at the top being served by workers who are supported by managers.
C) that board of directors can hold top management accountable for organizational performance.
D) that operating and frontline workers are at the bottom of the pyramid followed by the middle managers.
E) that the primary job of top executives is to preserve the resources of the company.

Question 68

Charlie oversees all the operations of a firm,from purchasing to manufacturing to human resources to finance and accounting functions.Charlie is the _____ of the firm.

A) general manager
B) line manager
C) functional manager
D) team leader
E) director

Question 69

_____ is the requirement of one person to show performance results to a supervisor.

A) Productivity
B) Competency
C) Performance effectiveness
D) Accountability
E) Performance efficiency

Question 70

The chief information officer (CIO)of an organization belongs to the category of _____.

A) board of directors
B) middle managers
C) first-line managers
D) top managers
E) board of trustees

Question 71

To which of the following categories does the chief financial officer (CFO)of an organization typically belong?

A) Board of directors
B) Middle managers
C) First-line managers
D) Top managers
E) Board of trustees

Question 72

Which of the following is typically the first step of the management process?

A) Organizing
B) Analyzing
C) Leading
D) Controlling
E) Planning

Question 73

_____ is an input measure of the resource costs associated with goal accomplishment.

A) Productivity
B) Profit
C) Performance effectiveness
D) Performance efficiency
E) Revenue

Question 74

A manager in a public or nonprofit organization might be referred to as a(n)_____.

A) director
B) president
C) administrator
D) team leader
E) trustee

Question 75

Which of the following is true in the context of present day organizational trends?

A) Workers are more tolerant of hierarchy.
B) Little attention is paid to preservation of natural resources.
C) There is a greater focus on valuing human capital.
D) Organizations are less horizontal in focus.
E) Traditional top-down bosses are popular.

Question 76

_____ directly contribute to producing an organization's goods or services.

A) Line managers
B) Staff managers
C) Top managers
D) Middle managers
E) Trustees

Question 77

_____ is the overall quality of human experiences in the workplace.

A) Productivity
B) Competency
C) Performance effectiveness
D) Quality of work life
E) Performance efficiency

Question 78

The middle managers of an organization:

A) are in charge of the organization as a whole.
B) are appointed by the stockholders of an organization.
C) oversee the work of large departments.
D) hold titles such as department head, team leader, or supervisor.
E) constitute an executive team that reports to the board.

Question 79

Team leaders ideally report to the _____.

A) top managers
B) board of directors
C) board of trustees
D) first-line managers
E) middle managers

Question 80

Staff managers:

A) directly contribute to producing an organization's goods.
B) use special technical expertise to advise and support line workers.
C) look after the administration of nonprofit organizations.
D) are appointed by the stockholders.
E) elect the top managers.