Deck 12: Leading With Influence

Question 1

Sarah lives a comfortable,happy life in the suburbs with her husband of 20 years along with their three daughters.They are all quite active in their church,exercise regularly,and experience low levels of stress.Zig Ziglar and Peter Lowe would attribute ______ to Sarah's successes.

A)Her physical health
B)Her spirituality
C)Her family
D)Her optimism

Answer 1

B

Question 2

As a manager,Sarah has failed to develop trust with her employees.Which relationship is she not able to create to truly influence employees?

A)Leader-follower
B)Friend-friend
C)Management-employee
D)Leader-management

Answer 2

C

Question 3

Of the managerial leadership styles identified by Lewin,the autocratic style is said to be the most similar to which behavior?

A)Theory Y
B)A leave-employees-alone approach
C)A structural approach
D)Theory X

Answer 3

D

Question 4

Leading is one of the four management functions which also includes _____________.

A)planning,organizing,and controlling
B)planning,delegating,and controlling
C)delegating,organizing,and controlling
D)planning,organizing,and delegating

Question 5

In the late 1940s,on which aspect of leadership did the majority of research focus?

A)Analyzing their traits rather than on their behavior
B)The behavior of leaders rather than on analyzing their traits
C)The outcomes of their decisions rather than how they arrived at their decisions
D)The methods used to achieve their decisions rather than the outcomes of their decisions

Question 6

You are the manager of a popular movie theater.You have notice lately that your employees have been coming to work late and the popcorn is getting burned.You can surmise you are having issues ____________.

A)training your employees
B)motivating your employees
C)both training and motivating your employees
D)with nothing,they are just bad employees

Question 7

Leadership has a ____ effect on performance.

A)Indirect
B)Direct
C)Weak
D)Strong

Question 8

Leadership includes a _____ relationship.

A)Leader-leader
B)Manager- employee
C)Follower-follower
D)Leader-follower

Question 9

An estimated _____ of managers are mediocre at motivating employees.

A)One-half
B)One fourth
C)One-third
D)One- fifth

Question 10

_____ is the process of influencing employees to work toward achieving objectives.

A)Management
B)Performance
C)Leadership
D)Leading

Question 11

The manager's fundamental task is to _____.

A)Control others
B)Influence others
C)Motivate others
D)Manage others

Question 12

The success of teams often depends on ____________.

A)available resources
B)quality of raw materials
C)helping behaviors
D)citizenship behaviors

Question 13

Steve Jobs is considered to be one of the most successful leaders of our time because he was skilled in ______.

A)Motivating employees to achieve organizational goals
B)Unveiling and presenting new Apple products
C)Innovation
D)Selling products that enrich peoples' lives

Question 14

One of the reasons that many managers are not leaders is because they __________.

A)lack the ability to influence others
B)possess abnormally high levels of power
C)create strong levels of trust with their employees
D)lack a strong work ethic

Question 15

Knowledge of ____________ contributes to the development of leadership skills.

A)Financial models
B)Management theories
C)Leadership theories
D)Social theories

Question 16

Without _____ one cannot have a good management-employee relationship and truly influence employees.

A)Trust
B)Money
C)Leadership
D)Structure

Question 17

After more than 300 trait studies were conducted,the universal list of leadership traits was found to have _____________.

A)70 specific leadership traits
B)traits common to both managers and leaders
C)major exceptions between all studies
D)no common traits

Question 18

You are the manager of a popular movie theater.You have noticed lately that your employees have been coming to work late and the popcorn is getting burned.Fortunately for you,you can _____.

A)fire them
B)step in and do everything your self
C)just give up
D)improve your leadership skills

Question 19

John is the manager of a small business.He often goes around to his employees to motivate them to achieve organizational objectives.This is an example of successful _____.

A)Team member
B)Group member
C)Leadership
D)Management

Question 20

Evangelist Billy Graham used the idea of spirituality and ethics in the workplace to identify which of the following personal qualities of leaders?

A)Organizational security and locus of control b Sense of priority and organizational security
C)Sense of priority and vision
D)Vision and locus of control

Question 21

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you decided to call a meeting to see if anyone was afraid of the automatic corn popper.It is safe to say,you are showing a ___________ style of leadership.

A)country club
B)impoverished
C)team
D)middle-of-the-road

Question 22

What are the two dimensions of the Leader Behavior Description Questionnaire (LBDQ)?

A)Structuring and Consideration
B)Structuring and Communication
C)Performance and Consideration
D)Focus and Consideration

Question 23

_____ is the extent to which the leader takes charge to plan,organize,lead,and control as the employee performs the task.

A)Structuring
B)Consideration
C)Leadership
D)Management

Question 24

Which dimension of the Leader Behavior Description Questionnaire focuses on developing relationships with employees?

A)Structuring
B)Consideration
C)Leadership
D)Management

Question 25

When did the Personnel Research Board of The Ohio State University begin a study to determine effective leadership styles?

A)1935
B)1954
C)1945
D)1968

Question 26

_____ is the extent to which the leader communicates to develop trust,friendship,support,and respect.

A)Structuring
B)Consideration
C)Leadership
D)Management

Question 27

Who developed the Managerial Grid?

A)John Redwood and Margaret Walke
B)Anderson Dewalt and Jeff Mccomb
C)Robert Blake and Jane Mouton
D)Madelyn Marse and Cory Heuser

Question 28

Which dimension of the Leader Behavior Description Questionnaire focuses on getting the job done?

A)Consideration
B)Leadership
C)Management
D)Structuring

Question 29

The job-centered style is analogous to ____.

A)Structuring style
B)Consideration style
C)Leadership style
D)Management style

Question 30

The Ohio State University leadership model is considered _____.

A)One-dimensional
B)Two-dimensional
C)Three-dimensional
D)Four-dimensional

Question 31

Which of the following Situational Leadership Theories works to match the employees' maturity level in a given situation?

A)Situational Leadership Model
B)Normative Leadership Model
C)Path-goal Model
D)Leadership Continuum Model

Question 32

_____ are four possible leadership styles that are based on the dimensions of job structure and employee consideration.

A)One-dimensional leadership style
B)Two-dimensional leadership style
C)Three-dimensional leadership style
D)Four-dimensional leadership style

Question 33

The employee-centered style is analogous to ____.

A)Structuring style
B)Consideration style
C)Leadership style
D)Management style

Question 34

You have been named the new company manager for a major electronics manufacturer.According to The Ghiselli Study,you need ______________ to be successful.

A)six specific traits
B)supervisory and need for occupational achievement
C)self-assurance,decisiveness,and intelligence
D)self-assurance,decisiveness,or intelligence

Question 35

Who developed the Leadership Grid?

A)Robert Blake and Anne Adams McCanse
B)Phoebe Findley and Matt Rames
C)Norris Griswold and Retha Gonzalez
D)Miranda Jennings and Sam Millican

Question 36

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you assigned one employee per shift to always be stationed at the popcorn machine.You have demonstrated ______________.

A)autocratic style
B)democratic style
C)structuring style
D)consideration style

Question 37

The Leadership Grid identifies the ideal leadership style as incorporating a high concern for _________________.

A)production and people
B)production but not people
C)people but not production
D)neither production nor people

Question 38

The University of Michigan leadership model is considered _____.

A)One-dimensional
B)Two-dimensional
C)Three-dimensional
D)Four-dimensional

Question 39

In the context of effectively leading,the idea of authentic leadership is that one must first ______.

A)Prove one's self
B)Be one's self
C)Be aware of who one is as a leader
D)Attain valid documentation of one's leadership status

Question 40

Personality and other traits often determine how _____ the behaviors of leaders will be.

A)Professional
B)Supportive
C)Charismatic
D)Ethical

Question 41

Marie's boss has asked her to compile a spreadsheet for this month's orders.Marie has never worked in Microsoft Excel before,but she is a good worker and her boss is confident she can learn how to use the software quickly.Which of the following best describes the maturity level of Marie and the leadership style that her boss should use so that the job gets done?

A)Low maturity of employee: the manager should use the telling style
B)Low to moderate maturity of employee: the manager should use the selling style
C)Moderate to high maturity of employee: the manager should use the participating style
D)High maturity of employee: the manager should use the delegating style

Question 42

According to Robert Blake,the _____ is the most appropriate style to use in all situations.

A)Team leadership style
B)Individual leadership style
C)Team management style
D)Individual management style

Question 43

Paul,who has strong power,is head of the human resources department at his organization.His team's responsibilities include training and orienting new employees,payroll,record keeping,etc.Paul is well-liked by all members of the human resources department.Which of the following leadership styles should Paul use?

A)Task-oriented
B)Relationship-oriented
C)Performance-oriented
D)Organizational-oriented

Question 44

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you called for a meeting to see what was causing the problem.It is safe to say you are using ___________ leadership style.

A)directive
B)supportive
C)participative
D)achievement-oriented

Question 45

With a score of (1,9)on the Leadership Grid the leader has a(n)_____.

A)Impoverished management style: has low concern for both production and people
B)Authority-compliance style: has a high concern for production and a low concern for people
C)Country club management style: has high concern for people and a low concern for production
D)Middle-of-the-road: has balanced,medium concern for both production and people

Question 46

Sarah is a manager at a restaurant.Sarah makes sure that all her employees know which tasks must be performed to serve clients accurately and in a timely manner.Which of the two dimensions of the Leader Behavior Description Questionnaire is she using?

A)Structuring
B)Consideration
C)Leadership
D)Management

Question 47

All of the following are leadership styles identified by the Situational Leadership model,except ____.

A)Telling
B)Delegating
C)Selling
D)Observing

Question 48

With a score of (9,1)on the Leadership Grid the leader has a(n)_____.

A)Impoverished management style: has low concern for both production and people
B)Authority-compliance style: has a high concern for production and a low concern for people
C)Country club management style: has high concern for people and a low concern for production
D)Middle-of-the-road: has balanced,medium concern for both production and people

Question 49

Debbie has worked at Kidman Company for the past six years.Part of her job responsibility since she started has been to take the mail to the mailroom every afternoon at 4:00PM.It is now 4:00PM.Which of the following best describes the maturity level of Debbie and the leadership style that her boss should use so that the job gets done?

A)Low maturity of employee: the manager should use the telling style
B)Low to moderate maturity of employee: the manager should use the selling style
C)Moderate to high maturity of employee: the manager should use the participating style
D)High maturity of employee: the manager should use the delegating style

Question 50

Which of the following is not a substitute for leadership?

A)The task at hand
B)Subordinates
C)The organization
D)Delegation

Question 51

Which grid identifies the ideal leadership style as incorporating a high concern for both production and people?

A)Managerial Grid
B)Leadership Grid
C)Contingency Grid
D)Production Grid

Question 52

The ______ builds on the Ohio State and Michigan studies.

A)Managerial Grid
B)Leadership Grid
C)Contingency Grid
D)Production Grid

Question 53

John is a youth group leader.He focuses on developing trust,friendship,support,and respect among the youth group.Which of the two dimensions of the Leader Behavior Description Questionnaire is he using?

A)Structuring
B)Consideration
C)Leadership
D)Management

Question 54

As a manager,Ana has developed trust among her employees and consistently meets objectives.She would fall into which of the five major leadership styles of the Leadership Grid?

A)Impoverished management style
B)Authority- compliance management style
C)Country club management style
D)Team management style

Question 55

Ben,who has weak power,has poor relations with his employees who perform repetitive tasks of mass-producing baseballs.Which of the following leadership styles should Ben use?

A)Task-oriented
B)Relationship-oriented
C)Performance-oriented
D)Organizational-oriented

Question 56

With a score of (9,9)on the Leadership Grid the leader has a(n)_____.

A)Authority-compliance style: has a high concern for production and a low concern for people
B)Country club management style: has high concern for people and a low concern for production
C)Middle-of-the-road: has balanced,medium concern for both production and people
D)Team management style: has a high concern for both production and people

Question 57

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you developed a new training method to use the corn popper.It is safe to say you are using ___________ leadership style.

A)directive
B)supportive
C)participative
D)achievement-oriented

Question 58

With a score of (1,1)on the Leadership Grid the leader has a(n)_____.

A)Impoverished management style: has low concern for both production and people
B)Authority-compliance style: has a high concern for production and a low concern for people
C)Country club management style: has high concern for people and a low concern for production
D)Middle-of-the-road,has balanced: medium concern for both production and people

Question 59

With a score of (5,5)on the Leadership Grid the leader has a(n)_____.

A)Authority-compliance style: has a high concern for production and a low concern for people
B)Country club management style: has high concern for people and a low concern for production
C)Middle-of-the-road: has balanced,medium concern for both production and people
D)Team management style: has a high concern for both production and people

Question 60

As a manager,James often fails at both meeting objectives and developing relationships with employees.He would fall into which of the five major leadership styles of the Leadership Grid?

A)Impoverished management style
B)Authority- compliance management style
C)Country club management style
D)Team management style

Question 61

What type of power is not granted with position power?

A)To assign work
B)To reward and punish
C)To assume leadership
D)To grant promotions and raises

Question 62

Which statement best describes a visionary leader?

A)An individual who creates an image of their organization in the future that provides direction for their ideals and goals
B)A type of leader that stresses the importance of visual presentations in all business reports
C)An individual who create visual representations of their personal goals as a motivational
D)An individual who places great importance on achieving individual goals

Question 63

When addressing employee complaints,what is the most important thing to be done after a plan has been developed?

A)It is important to follow up on the situation soon after speaking to the employee in order to ensure that the plan is implemented
B)It is required that the plan be presented to HR before it can be fully implemented
C)To document the number of complains made by the employee in the last quarter
D)To speak with one's supervisor for direction

Question 64

Soon after settling into her office for the day,Serish finds a note in her inbox from her supervisor: "Here is a list of ideas that I have generated on how we can stop the bottleneck problem.Please feel free to ask questions or offer suggestions." By presenting her with some ideas and offering some assistance,Serish's boss has made it evident that he has more of a(n)________ style of leadership as described by the leadership continuum model.

A)Autocratic
B)Participative
C)Relationship-oriented
D)Task-oriented

Question 65

The absolute first step to be taken when addressing customer complaints is to _____and_____.

A)admit the mistake;apologize
B)apologize;develop a plan to address the complaint
C)quickly present a solution;apologize
D)admit the mistake;develop a plan to address the complaint

Question 66

Leadership does not have a direct effect on performance.

Question 67

What are the two styles of leadership at either end of the leadership continuum model?

A)Detached and Participative
B)Inconsistent and Consistent
C)Autocratic and Participative
D)Autocratic and Democratic

Question 68

A leader-follower relationship needs to be based on trust.

Question 69

Teaching leadership theories contributes to developing leaders' skills.

Question 70

When using the leadership continuum model,which of the following is something that needs to be taken into account before choosing a leadership style?

A)The followers' preferred style for the leader
B)The desired outcome
C)The level of trust held between the leader and followers
D)The importance of the outcome

Question 71

Leaders who use a participative style of leadership are most likely to say ________ to their followers.

A)"You are all going to be so thrilled when you see what projects that I have set in place for the next few weeks.I went ahead and made a list of benefits that each project will surely create for our company."
B)"I have made quite a few changes to the company's objectives for next quarter,and I expect that everyone will be prepared and ready to implement all changes by the end of next month with no delay."
C)"Now that I have shared my ideas with you all,I would like to spend a few minutes answering any questions you may have."
D)"Feel free to form your own groups for this project.You are more than welcome to make the final decision as long as you stay within the budget."

Question 72

GE,IBM,and Apple are examples of companies that spend millions on training and development programs.

Question 73

Which quote is the best representation of someone with an autocratic leadership style?

A)"You are all going to be so thrilled when you see what projects that I have set in place for the next few weeks.I went ahead and made a list of benefits that each project will surely create for our company."
B)"I have made quite a few changes to the company's objectives for next quarter,and I expect that everyone will be prepared and ready to implement all changes by the end of next month with no delay."
C)"Now that I have shared my ideas with you all,I would like to spend a few minutes answering any questions you may have."
D)"Feel free to form your own groups for this project.You are more than welcome to make the final decision as long as you stay within the budget."

Question 74

Overall,how satisfied are customers with the way firms handle their complaints?

A)Most customers are satisfied.
B)Most customers are impressed
C)Most customers are dissatisfied
D)Most customers are indifferent

Question 75

Transitional leadership is most useful at the ____________ and middle-management levels.

A)First-line management
B)Upper-level
C)Executive
D)Delegate

Question 76

Leadership is a key issue in management.

Question 77

The two leadership styles identified by the ________ model are task-oriented leadership and relationship-oriented leadership.

A)Contingency leadership
B)Contemporary leadership
C)Compassionate leadership
D)Complete leadership

Question 78

Top level management is most appropriately associated with transformational and ________ styles of leadership.

A)Symbolic
B)Transactional
C)Charismatic
D)Authoritarian

Question 79

Leadership styles identified by the path-goal model are directive,participative,supportive,and ________.

A)Authoritative
B)Achievement-oriented
C)Informative
D)Task-oriented

Question 80

If an employee's maturity level is low,leaders are encouraged to use a _____ style so that the employee will be able to comprehend what is required in order to complete a given task.

A)Dedicating
B)Telling
C)Delegating
D)Selling