Exam 12: Leading With Influence

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you assigned one employee per shift to always be stationed at the popcorn machine.You have demonstrated ______________.

Leading is a function of managing along with planning,organizing,and controlling.

Overall,how satisfied are customers with the way firms handle their complaints?

Which grid identifies the ideal leadership style as incorporating a high concern for both production and people?

The absolute first step to be taken when addressing customer complaints is to _____and_____.

You are the manager of popular movie theater and have a good track record of having the highest profit margins of the other movie theaters in the chain.After noticing your employees were burning the popcorn,you decided to call a meeting to see if anyone was afraid of the automatic corn popper.It is safe to say,you are showing a ___________ style of leadership.

The success of teams often depends on ____________.

The two leadership styles identified by the ________ model are task-oriented leadership and relationship-oriented leadership.

Describe the leadership trait theory.

John is the manager of a small business.He often goes around to his employees to motivate them to achieve organizational objectives.This is an example of successful _____.

Who developed the Managerial Grid?

Marie's boss has asked her to compile a spreadsheet for this month's orders.Marie has never worked in Microsoft Excel before,but she is a good worker and her boss is confident she can learn how to use the software quickly.Which of the following best describes the maturity level of Marie and the leadership style that her boss should use so that the job gets done?

What are the two dimensions of the Leader Behavior Description Questionnaire (LBDQ)?

In the context of effectively leading,the idea of authentic leadership is that one must first ______.

After more than 300 trait studies were conducted,the universal list of leadership traits was found to have _____________.

Which one of the five styles on the Leadership Grid best suits you and why?

_____ is the extent to which the leader takes charge to plan,organize,lead,and control as the employee performs the task.

Structuring dimension focuses on getting the job done.

Top level management is most appropriately associated with transformational and ________ styles of leadership.

Teaching leadership theories contributes to developing leaders' skills.