Deck 15: Operations, Quality, and Productivity

Question 1

Speed,efficiency,and ________ are the common goals of successful companies.

A)profit
B)time management
C)cost control
D)organization

Answer 1

C

Question 2

A(n)_______ is a good,a service,or a combination of the two.

A)Item
B)Product
C)Object
D)Output

Answer 2

B

Question 3

Mr.Jones opened up a new factory to produce smart phones.Over the past year he has reduced product development time,cut production lead time,and has been able to release new phone designs much faster than the competition through the use of:

A)Research and Development
B)Assembly Lines
C)New Management
D)Time-based Competition

Answer 3

D

Question 4

All of the following are an example of a tangible product except:

A)Car
B)Computer
C)Textbook
D)Legal Advice

Question 5

Companies have become more __________ by redesigning processes to be more conducive to customer needs.

A)Efficient
B)Environmentally Friendly
C)Self-Sufficient
D)Profitable

Question 6

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from _______ to _______.

A)creativity;delivery
B)start;finish
C)departure;arrival
D)shipped;received

Question 7

The ________ refers to whether or not a physical product actually exists.

A)Availability of Products
B)Tangibility of Products
C)Design of Products
D)Type of Products

Question 8

Time-based competition is important because speed gives an organization a ________ competitive advantage.

A)First-Mover
B)Cost
C)Product
D)Niche

Question 9

A(n)_______ is an intangible product.

A)Appliance
B)Car
C)Hair Cut
D)Television

Question 10

Flexibility within operations is based on product _______ and _______.

A)volume;type
B)type;variety
C)classification;variety
D)volume;variety

Question 11

With globalization,the speed of competition has:

A)increased
B)decreased
C)remained constant
D)become extinct

Question 12

The time required to complete this Time-based competition is called:

A)Total Time
B)Throughput Time
C)Processing Time
D)Turnout Time

Question 13

All of the following companies have benefited through the use of time-based competition except:

A)3M
B)Best Buy
C)Motorola
D)Apple

Question 14

Time-based competition refers to the use of _______ to increase the speed with which an organization goes from creativity to delivery.

A)Methods
B)Resources
C)Innovation
D)Strategies

Question 15

The function concerned with transforming resource inputs into product outputs is:

A)Operations
B)Production
C)Assembly
D)Development

Question 16

________ refers to the amount of variety in the products an operation produces,which determines whether the products are produced continuously,repetitively,in batches,or individually.

A)Customer Feedback
B)Product Variation
C)Operations Flexibility
D)Management Product Instruction

Question 17

Redesigning organizing processes helps consumers save:

A)Money
B)Resources
C)Time
D)Face

Question 18

Mr.Jones wants to streamline his company through the use of time-based competition in order to gain a competitive advantage over other companies.Mr.Jones hopes to improve upon all except:

A)Speed
B)Efficiency
C)Cost Control
D)Quality

Question 19

Systems to manage operations cannot be:

A)Classified
B)Designed
C)Coached
D)Managed

Question 20

The level of _______ refers to the amount of input from customers,which determines whether operations are make to stock,assemble to order,or make to order.

A)operation
B)customer involvement
C)flexibility
D)management feedback

Question 21

The process used to transform inputs into outputs is:

A)Technology
B)Production
C)Design
D)Development

Question 22

A facilities _____ refers to the spatial arrangement of physical resources relative to each other?

A)location
B)layout
C)capacity
D)design

Question 23

Which of the following is not included in the Managing Operations Systems?

A)Planning schedules and project management
B)Inventory control
C)Quality control
D)Competition control

Question 24

The Smith General Contracting Company commonly completes projects by sending their resources to the customer's site rather than at their own facilities.This is a(n)_______ operation system.

A)Individual Process Operations
B)Project Process Operations
C)Continuous Process Operations
D)Repetitive Process Operations

Question 25

Which layout is associated with make-to-order and assemble-to-order levels of customer involvement,flexible project process operations,and balanced intensity?

A)product
B)cellular
C)process
D)fixed-position

Question 26

Which facility layout is associated with made-to-stock and assemble-to-order levels of customer involvement,relatively inflexible repetitive process,and capital intensity with high volume and low variety?

A)cellular
B)process
C)fixed-position
D)product

Question 27

Which of the following is not a facility layout?

A)product
B)process
C)consumer
D)fixed-position

Question 28

Which of the following is not a benefit of designing a product using "Quality is a Virtue of Design?"

A)fewer operations problems
B)the product will sell easier
C)the design process will be shorter
D)servicing the product will be less costly

Question 29

A facilities _____ must be determined based on the classification of the operations system and the organization's product mix,layout requirements,and capacity planning?

A)routing
B)capacity
C)layout
D)location

Question 30

Chen's Floor Cleaners goes house to house to perform their floor cleaning services.What facility layout does this business use?

A)process
B)product
C)fixed-position
D)cellular

Question 31

The levels of customer involvement does not include:

A)Make-to-Stock Operations
B)Assemble-to-Stock Operations
C)Make-to-Order Operations
D)Assemble-to-Order Operations

Question 32

The critical path in a PERT network is important to know because it determines the ____________ needed to complete a project.

A)Length of time
B)Amount of money
C)Number of delays
D)Number of activities

Question 33

Macy's and other similar retail stores use a _____ layout?

A)process
B)fixed-position
C)cellular
D)product

Question 34

Major appliance retail stores,such as Sears,sell appliances and also offer extended warranties and service what they sell.This is an example of ______.

A)Intangible products
B)Tangible products
C)Mixed products
D)Make-to-stock operations

Question 35

Maksim has created a new and innovative product that he wants to rush into the market to give him an immediate advantage over his competitors.Which is not a likely problem Maksim will face when releasing his product early?

A)high repair costs
B)high design costs
C)operations problems that cannot be easily fixed
D)sales problems

Question 36

Resources can be all of the following except:

A)Capital Intensive
B)Labor Intensive
C)A Balance of Labor and Capital Intensive
D)Technologically Intensive

Question 37

_____ facility layout is associated with make-to-stock and assemble-to-order levels of customer involvement,relatively flexible batch process operations,and a balanced intensity.

A)Cellular
B)Process
C)Fixed-position
D)Product

Question 38

You have decided to open a fast-food restaurant.Which facility layout would be most efficient for you to use in his new restaurants kitchen?

A)cellular
B)product
C)fixed-position
D)process

Question 39

_____ are not part of facilities.

A)buildings
B)products
C)machines
D)furniture

Question 40

Juanita has setup a new bakery that produces different outputs such as cookies,cakes,and brownies while using common ingredients and tools.The type of operation system Juanita is using is:

A)Continuous Process Operations
B)Repetitive Process Operations
C)Batch Process Operations
D)Individual Process Operations

Question 41

_________ and ________ are useful tools when the activities follow each other in a dependent series.

A)Planning sheets;PERT technique
B)Gantt charts;PERT technique
C)Planning sheets;Gantt charts
D)Gantt charts;PERT technique

Question 42

_______ is the path and sequence of the transformation of a product into an output.

A)Performance evaluation and review technique
B)Planning sheet
C)Priority scheduling
D)Routing

Question 43

Who invented Six Sigma in 1987?

A)Motorola
B)General Electric (GE)
C)Capital One
D)Dunkin' Brands

Question 44

_______ is the process of listing activities that must be performed to accomplish an objective.

A)Planning
B)Scheduling
C)Prioritizing
D)Managing

Question 45

The critical path is the most ______________ series of activities in a PERT network.

A)Time-consuming
B)Important
C)Critical
D)Difficult

Question 46

Performance Evaluation and Review Technique (PERT)is a network scheduling technique that illustrates the ________ of activities.

A)Independence
B)Dependence
C)Interdependence
D)Importance

Question 47

__________ is/ are employed to improve the probability of identifying and eliminating quality problems:

A)Financial Analysis
B)Math
C)Statistics
D)Computer Skills

Question 48

__________ and _______ are commonly used to develop procedures for routine standing plans,whereas _____ is commonly used for single-use program plans for a complex project with dependent activities.

A)Planning sheets;Gantt charts;PERT
B)PERT;planning sheets;Gantt charts
C)PERT;flow charts;planning sheets
D)Gantt charts,PERT;planning sheets

Question 49

Which method(s)is/are not used to schedule operations?

A)Preliminary design
B)First come-first served
C)Earliest due date
D)Shortest operating time

Question 50

_____ is the continuing evaluation and reordering of the sequence in which products will be produced.

A)Priority scheduling
B)Planning Sheet
C)Scheduling
D)Routing

Question 51

At Toyota,factories rely on suppliers to get the needed raw materials and parts to the factory floor when they are required during the production process.What type of inventory control is Toyota practicing?

A)Economic order quantity (EOQ)
B)Enterprise resource planning (ERP)
C)Materials requirement planning (MRP)
D)Just-in-time (JIT)

Question 52

Inventory is an idle resource needed to transform ¬¬¬¬¬¬______ into _______.

A)materials;operations
B)outputs;inputs
C)inputs;outputs
D)goods;products

Question 53

_______ are input materials that have been received but have not yet been transformed in any way by the operations department.

A)Finished goods
B)Raw materials
C)Inventories
D)Supplies

Question 54

___________ is the process of coordinating all the activities involved in producing a product and delivering it to the customer.

A)Inventory control
B)Quality control
C)Supply chain management
D)Total quality management

Question 55

A statistical test that aids in determining whether quality is within an acceptable standard range is:

A)Statistical Quality Control
B)Customer Quality Control
C)Statistical Product Control
D)Statistical Process Control

Question 56

Inventory control is also called _________.

A)Resources control
B)Supplies control
C)Tools control
D)Materials control

Question 57

Alex and Allison have been assigned the responsibility at work to send out marketing letters to all of the company's clients.What would be the best scheduling technique to use if they want to plan out who is in charge of specific activities and their deadlines.

A)Gantt chart
B)Performance evaluation and review technique
C)Planning sheet
D)PERT diagram

Question 58

An egg that is being cooked or a car on the assembly line are examples of which of the following:

A)Finished goods
B)Raw Materials
C)Work in process
D)In-transit goods

Question 59

You are a server at a restaurant.While taking an order to a table,you dropped the plate and now it must be redone.You are in ___________.

A)Preliminary control
B)Damage control
C)In-transit goods
D)Rework control

Question 60

Inventory control is the process of managing ____________,work in process,finished goods,and in-transit goods.

A)raw materials
B)inventory
C)resources
D)services

Question 61

Implementing statistical process control requires how many steps?

A)Two
B)Three
C)Four
D)Five

Question 62

Blue Cab needs to determine if it is continually developing its employees,as well as determine how effective its operations and processes are.Which two elements of the balanced scorecard must be referenced?

A)Learning and Growth Performance;Customer Service Performance
B)Internal Business Performance;Financial Performance
C)Learning and Growth Performance;Financial Performance
D)Learning and Growth Performance;Internal Business Performance

Question 63

The only real way to increase your standard of living is to increase your productivity.

Question 64

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from creativity to delivery.

Question 65

_________ is a performance measure relating outputs to inputs:

A)Quality
B)Productivity
C)Time Management
D)Labor cost

Question 66

Although people are busier,in general,__________ have done nothing to increase productivity.

A)Televisions
B)iPods
C)Smartphones
D)Laptops

Question 67

Productivity is calculated by:

A)Output divided by Input
B)Input divided by Output
C)Output times input
D)Output plus input

Question 68

Speed,efficiency,and cost control are the least common goals of a successful company.

Question 69

As the level of productivity increases,it often becomes ¬¬¬¬________ difficult to continuously improve it.

A)increasingly
B)decreasingly
C)equally
D)impossibly

Question 70

_______________ worked to fight the myth that maintaining quality is expensive and focused on improving quality as an important way to lower costs:

A)Philip B.Crosby
B)Armand V.Feigenbaum
C)Genichi Taguchi
D)W.Edwards Deming

Question 71

If the Lewis Company advocates designing quality into each product,whose ideas are they following:

A)Philip B.Cosby
B)Genchi Taguchi
C)Armand V.Feigenbaum
D)W.Edwards Deming

Question 72

Customers can be served by people,machines,or both.

Question 73

Productivity measures are _____________ when they are compared to other productivity rates.

A)More meaningful
B)Less meaningful
C)Equally meaningful
D)meaningless

Question 74

Classifying operations systems include tangibility of products,level of customer involvement,operations flexibility,and resources and technology management.

Question 75

________________ measures financial,customer service,and internal business performance,as well as learning and growth performance.

A)Balanced Scorecard
B)Financial Report
C)Labor Analysis
D)Internal Business Report

Question 76

A productivity rate can be set as the standard,and one can compare the department's productivity to the standard on and ongoing basis:

Question 77

According to theory,__% of the reasons for out of control performance cause __% of the quality problems:

A)20;80
B)15;85
C)30;70
D)50;50

Question 78

Which of the following is not an example of an input?

A)Labor hours
B)Raw materials
C)Machine hours
D)Number of workers

Question 79

The four throughput stages are Design,Operations,Management,and Service.

Question 80

What is the only real way to increase standard of living?

A)Increased quality
B)Increased finances
C)Increased inflation
D)Increased productivity