Exam 15: Operations, Quality, and Productivity

Time-based competition refers to the use of strategies to increase the speed with which an organization goes from _______ to _______.

Speed,efficiency,and ________ are the common goals of successful companies.

Mr.Jones wants to streamline his company through the use of time-based competition in order to gain a competitive advantage over other companies.Mr.Jones hopes to improve upon all except:

_________ is a performance measure relating outputs to inputs:

_______ is the process of listing activities that must be performed to accomplish an objective.

_______ are input materials that have been received but have not yet been transformed in any way by the operations department.

You have decided to open a fast-food restaurant.Which facility layout would be most efficient for you to use in his new restaurants kitchen?

The critical path in a PERT network is important to know because it determines the ____________ needed to complete a project.

Facilities are the physical resources used in the operations process.

List two differences between make-to-stock and make-to-order operations.

What is Supply Chain Management?

There are three major Total Quality Management principles.

Implementing statistical process control requires how many steps?

Classifying operations systems include tangibility of products,level of customer involvement,operations flexibility,and resources and technology management.

Major appliance retail stores,such as Sears,sell appliances and also offer extended warranties and service what they sell.This is an example of ______.

Mr.Jones opened up a new factory to produce smart phones.Over the past year he has reduced product development time,cut production lead time,and has been able to release new phone designs much faster than the competition through the use of:

Time-based competition is important because speed gives an organization a ________ competitive advantage.

Redesigning organizing processes helps consumers save:

Which of the following is not a benefit of designing a product using "Quality is a Virtue of Design?"

Companies have become more __________ by redesigning processes to be more conducive to customer needs.