Deck 13: Communication and Information Technology

Question 1

Information technology has had a negative impact on _______________.

A)information richness
B)informational accuracy
C)work-life balance
D)personal productivity

Answer 1

C

Question 2

The practice of storing data and software on the Internet and then accessing it and running it from office computers is called __________.

A)the Internet of things
B)network appliances
C)cloud computing
D)distributed computing

Answer 2

C

Question 3

Within an information network, the headquarters facility has direct contact with all groups, except _________.

A)remote facilities
B)suppliers
C)databases
D)customers

Answer 3

D

Question 4

Alenova manages a local perfume shop with three employees.Which of the following would she want to use to manage her payroll?

A)TPS
B)MIS
C)DSS
D)IPS

Question 5

________ is a global collection of computer networks linked together to exchange data and information.

A)World Wide Web
B)The Internet
C)Cloud computing
D)Big data

Question 6

During Gene's meeting with his manager, his manager spent about five minutes reviewing the highly complex new accounting procedures Gene was expected to implement within his department.Which of the following types of communication barriers does this situation likely represent?

A)Noise
B)Information overload
C)Trust and credibility
D)Filtering

Question 7

After George presented his proposal to the board of directors, he asked if there was anything they did not understand.What was George encouraging?

A)Feedback
B)Active listening
C)Confirmation
D)Participation

Question 8

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

A)Encode/decode process
B)Communication process
C)Data interchange process
D)Networking process

Question 9

The CEO of ClubCorp told his vice president to cut costs by 10% or, unfortunately, other parts of the budget would have to be cut.This illustrates what form of communication flow?

A)Downward vertical
B)Upward vertical
C)Horizontal
D)Grapevine

Question 10

Semantics and jargon are related to which of the following communication barriers?

A)Poor listening
B)Trust and credibility
C)Perception
D)Filtering

Question 11

The connection of many different non-computer devices to the Internet is called __________.

A)the Internet of things
B)network appliances
C)cloud computing
D)distributed computing

Question 12

Getting the listener's full attention, questioning him or her, and asking him or her to paraphrase the message are all techniques to overcome which communication barrier?

A)Noise
B)Information overload
C)Channel selection
D)Poor listening

Question 13

All of the following are types of information systems, except _____________.

A)TPS
B)DSS
C)IPS
D)MIS

Question 14

Which of the following is not traditionally a part of an information network?

A)Headquarters
B)Competitors
C)Customers
D)Suppliers

Question 15

Which of the following is not considered one of the major communication barriers?

A)Noise
B)Emotions
C)Personality
D)Channel selection

Question 16

Which of the following is not considered a quality of useful information?

A)Timely
B)Detailed
C)Relevant
D)Understandable

Question 17

The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year.What form of communication is taking place?

A)Downward vertical
B)Upward vertical
C)Horizontal
D)Grapevine

Question 18

All of the following are logical uses of transaction processing systems, except ___________.

A)evaluating the possible effects of alternative decisions
B)recording of sales transactions
C)processing of checks and deposits
D)buying and selling of stocks

Question 19

Communication is the process of transmitting __________.

A)data and concepts
B)information and meaning
C)words and images
D)facts and opinions

Question 20

________________ uses manager's insights in an interactive computer-based process to assist in making nonroutine decisions.

A)MIS
B)TPS
C)IPS
D)DSS

Question 21

Thurston asked his employee, Connor, how the monthly report was coming along, since it was due soon.Connor told Thurston it was almost done, even though he hadn't done anything other than generate a few graphs that would be included in the report.The primary barrier to communication in this situation is __________.

A)trust and credibility
B)filtering
C)poor listening
D)perception

Question 22

As general rule, a written message is not appropriate for delivering _________.

A)detailed instructions
B)facts and figures
C)messages to several people
D)a difficult message

Question 23

___________ are commonly used to send an intraorganizational message.

A)Reports
B)Memos
C)Letters
D)Posters

Question 24

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and said she was "dead chuffed" to have been chosen to work on the new system.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.In reality, Molly is very pleased to be involved.Which part of the communication process went amiss?

A)Stage 1
B)Stage 2
C)Stage 3
D)Stage 4

Question 25

Every quarter, Ralph delivers a detailed financial report to the senior managers of his accounting firm.Ralph has good presentation skills and is very thorough in his work but every quarter, the senior managers seem to be confused, missing the main point, and have to ask Ralph a variety of questions.What is probably wrong?

A)Ralph is using the wrong numbers.
B)Ralph is depending too much on oral communications.
C)Ralph is not using PowerPoint in his presentation.
D)Ralph is not using enough body language during his presentation.

Question 26

One of the major disadvantages of oral communications is that __________.

A)it discourages feedback
B)it is usually harder than written communications
C)it is usually slower than written communications
D)it leaves no record of what was communicated

Question 27

________________ refers to the amount of information and meaning conveyed through a channel.

A)Channel resolution
B)Media density
C)Media richness
D)Channel quality

Question 28

Molly and Filippe were having a discussion at work one day about the new computer systems.Molly is British and said she was "dead chuffed" to have been chosen to work on the new system.Filippe heard this and immediately told his supervisor that Molly did not like the new computer system.In reality, Molly is very pleased to be involved.Which communication barrier seems to be at play?

A)Language/culture
B)Emotions
C)Filtering
D)Noise

Question 29

__________ are used to convey information, evaluation, analysis, and/or recommendations to management or colleagues.

A)Letters
B)Bulletin boards
C)Reports
D)Memos

Question 30

Thurston asked his employee, Connor, how the monthly report was coming along, since it was due soon.Connor told Thurston it was nearly complete and would be ready by the deadline.Thurston then went to Connor's administrative assistant, Sean, and asked Sean to confirm what Connor had said.The primary barrier to communication in this situation is __________.

A)poor listening
B)filtering
C)trust and credibility
D)perception

Question 31

Lynn is the owner/manager of a fudge factory in the popular resort of Lakeside.She is planning to go on vacation for a week and wants to make sure all the employees know that Juanita, the assistant manager, has legitimate power during the week.Lynn should ___________ describing her plans.

A)send out a newsletter
B)put a notice on the bulletin board in the backroom
C)send out a memo, probably over e-mail
D)send everyone a letter

Question 32

Giving someone a wink or a dirty look would be considered which element of body language?

A)Facial expressions
B)Haptics
C)Gestures
D)Posture

Question 33

_____________ are the appropriate channels for delegating tasks, coaching, disciplining, and developing good relationships.

A)Face-to-face conversations
B)Telephone conversations
C)Presentations
D)Meetings

Question 34

Which of the following forms of written communication would most likely be used to communicate with people outside of the organization?

A)Bulletin boards
B)Letters
C)Reports
D)Memos

Question 35

Telephone conversations are appropriate for all of the following, except ___________.

A)quick exchanges
B)coaching
C)reducing travel
D)checking on the status of a project

Question 36

Due to budget cuts, Alec has been asked by his senior managers to lay off three people.Which form of communication should Alec use with those three people?

A)Oral channels in a group setting
B)Written channels by sending an e-mail to all involved
C)Oral channels in a one-on-one setting
D)A combined channel by talking to everyone and then sending out a memo

Question 37

When offering a presentation, one need not ____________.

A)discuss the main points in detail
B)create a visual such as PowerPoint
C)end with a summarization of the main points
D)offer a purpose statement to the audience

Question 38

Which of the following channel combinations is least likely?

A)Nonverbal and written
B)Nonverbal and oral
C)Oral and written
D)Oral, nonverbal, and written

Question 39

When your oral communication conflicts with your nonverbal communication, be aware that ___________.

A)people tend give equal weight to nonverbal and oral elements
B)people tend to disregard both the oral and nonverbal messages
C)people tend to give more weight to nonverbal than oral elements
D)people tend to give more weight to oral than nonverbal elements

Question 40

Which of the following can be a nonverbal and graphic form of written communication?

A)Newsletters and signs
B)Reports and memos
C)Posters and signs
D)Bulletin boards and memos

Question 41

Which of the following is usually not a good practice for getting feedback on messages?

A)Be open to feedback.
B)Be aware of nonverbal communication.
C)Ask the receiver if they have any questions.
D)Ask the receiver to paraphrase the message.

Question 42

If you are delivering a message and the receivers have a puzzled look, you can surmise __________.

A)they are upset
B)they are not listening
C)they dislike you
D)they do not understand

Question 43

___________ will indicate if the receiver has been listening and whether or not he or she can give an appropriate reply.

A)Immediate actions
B)Answering direct questions
C)A written response
D)Body language

Question 44

Checking the receiver's understanding is difficult when using Facebook because ___________.

A)there's no way for the receiver to give feedback
B)you can't ask questions
C)the message is always public
D)you can't tell if the receiver has even read the message

Question 45

Solomon is currently meeting with his manager, Shayla, about his performance appraisal.He wants his nonverbal communication to convey to Shayla that he is open to her feedback.Which of the following things should he not do?

A)Lean forward
B)Gesture frequently
C)Smile
D)Cross his legs

Question 46

Logan manages a popular paintball business and oversees 15 employees.Even though he worked his way up and has a good amount of experience, he is careful to not be too quick to offer advice to his employees when they come to him with problems.Logan does this because he knows that ____________.

A)employees will lose respect for him if he gives them advice
B)it tends to close or limit discussion
C)it's always better for employees to figure things out on their own
D)it tends to direct the flow of communication away from the receiver to the sender

Question 47

The process of receiving messages does not include ___________.

A)listening
B)analyzing
C)feedback
D)checking understanding

Question 48

What is the final step of the message-sending process?

A)State your communication objective.
B)Check the receiver's understanding.
C)Get a commitment and follow up.
D)Develop rapport.

Question 49

What is the first step of the message-sending process?

A)State your communication objective.
B)Transmit your message.
C)Develop rapport.
D)Check the receiver's understanding.

Question 50

A message such as "Please copy this document" is a simple message and therefore _________.

A)must be offered orally
B)needs minimal planning
C)should be offered in written and oral form
D)might be misinterpreted

Question 51

What is the third step of the message-sending process?

A)Get a commitment and follow up.
B)Develop rapport.
C)State your communication objective.
D)Transmit your message.

Question 52

The five typical response styles include reflecting, reassuring, _______________.

A)advising, assisting, and supporting
B)diverting, probing, and sympathizing
C)advising, diverting, and probing
D)probing, listening, and advising

Question 53

The best way to get feedback is to ___________.

A)combine channels
B)ask for it
C)use oral communication
D)use written communication

Question 54

It is important for a manager to be open to feedback because ____________.

A)the receivers are doing most of the work
B)receivers will avoid managers who get upset when asked questions
C)feedback eliminates the need for follow up
D)feedback is more likely to be positive than negative

Question 55

Business is booming! Out of excitement, you sent out a memo that told everyone that you would be giving everyone vacations once this quarter's sales figures were posted on August 1st.Subsequently, everyone in your department planned a vacation for August 1st through the 7th.What was wrong with your message?

A)The who: You did not send the message to the correct people.
B)The how: You did not encode your message correctly in terms of when the vacations would be.
C)The when: You did not send the message at the right time.
D)The where: You did not send the message in the correct setting.

Question 56

"Don't worry, everything will be okay" is an example of a _____________ response.

A)diverting
B)advising
C)reassuring
D)empathetic

Question 57

Active listening includes all of the following, except _____________.

A)paying attention
B)avoiding distractions
C)evaluating constantly
D)asking questions

Question 58

When planning a message, one should not consider _________.

A)who should receive the message
B)what feedback will result from the message
C)when the message will be transmitted
D)where the message will be transmitted

Question 59

Which of the following is a good probing response?

A)Why do you feel this way?
B)What do I do to cause you to feel this?
C)Why don't you try this solution?
D)Why are you asking me?

Question 60

When probing, ________ questions are preferable to "Why?" questions.

A)"When?"
B)"Where?"
C)"Who?"
D)"What?"

Question 61

Transactional processing systems are used to handle routine and nonroutine business matters.

Question 62

Which of the following is not generally true about women in the workplace as compared to men?

A)Women are more likely to check in with their employees frequently.
B)Women are more likely to treat others as equals.
C)Women are more likely to ask for a raise and apply for promotion.
D)Women are more likely to try for collaboration.

Question 63

It important to remember that when someone gives you criticism, they are probably wanting to __________.

A)test your emotional intelligence
B)toughen you up
C)help you succeed
D)make themselves feel important

Question 64

An appropriate reflecting response is ___________________

A)"What am I doing that annoys you?
B)"My checking up on you annoys you?"
C)"You think I am annoying?
D)"Why wouldn't I check on you?"

Question 65

___________ refers to understanding and relating to another's feelings.

A)Emotional intelligence
B)Emotional quotient
C)Empathic listening
D)Empathic communication

Question 66

The dimensions of emotional intelligence include all of the following, except ______________.

A)self-awareness
B)self-consciousness
C)self-management
D)self-motivation

Question 67

Lena is talking to her supervisor, Sandra, about the task that was just delegated to her.Lena is repeating parts of what Sandra said back to her, using her own words, of course.Lena is also asking questions about certain elements of the task and she's carefully observing Sandra's nonverbal behavior, looking for signs that Sandra understands what she's saying.Lena is currently engaged in the process of __________.

A)recoding
B)checking understanding
C)listening
D)analyzing

Question 68

Upward communication allows employees to participate in management decisions and improves performance.

Question 69

Lavern and Donald are coworkers on a large branding campaign.While the project is on track, Lavern feels that she is doing all of the work and that Donald is treating her like a second-class citizen.Lavern comes to you and says "Donald is a complete jerk and he really needs to get fired!" Which of the following is an appropriate empathetic response for you to offer her?

A)"You got that right....I cannot stand that guy!"
B)"So it seems you have a problem with Donald.Is there something else going on?"
C)"You seem to resent that Donald was hired for the project.Who did you want hired?"
D)"You resent Donald for not doing his share of the work; is this what you mean?"

Question 70

__________ is the process of thinking about, decoding, and evaluating the message.

A)Analyzing
B)Recoding
C)Listening
D)Checking understanding

Question 71

Within an information network, customers and suppliers have direct communication.

Question 72

Facebook is considered a type of information network.

Question 73

Understanding and dealing with emotions (yours and others) depends on one's level of ___________.

A)emotional stability
B)emotional intelligence
C)emotional quotient
D)emotional awareness

Question 74

Software has been developed that will check for __________ to improve your e-mails to ensure that your intentions will be properly understood and to help you develop and maintain good relationships.

A)biases
B)empathy
C)slang
D)defensiveness

Question 75

Information networks refer to the technology used to store, process, and distribute useful information.

Question 76

Millennials want __________ at work, but they display far less of it than those of older generations.

A)trustworthiness
B)communication
C)leadership
D)empathy

Question 77

It is said one needs IQ, EQ, and ______________ to succeed.

A)I got a clue
B)Minding one's Ps and Qs
C)Patience in the queue
D)Strokes of genius from the blue

Question 78

Sadie is mentally paraphrasing what her professor is saying about the next assignment and creating mental summaries of each part of the assignment as he continues to talk.However, she's being careful not to come to any conclusions about the assignment, such as how hard it might be, until she's heard everything he has to say.Sadie is currently engaged in the process of __________ as she receives the message her professor is sending.

A)checking understanding
B)listening
C)analyzing
D)recoding

Question 79

All of the following may be signs a person is lying, except __________.

A)misspelled words
B)noncommittal statements
C)inconsistencies in what they say/write
D)repeating the same thing over and over in slightly different ways

Question 80

Reflecting responses should not ___________.

A)paraphrase the message
B)communicate understanding
C)use the sender's exact words
D)communicate acceptance