Question 1

A message such as "Please copy this document" is a simple message and therefore _________.

Accepted Answer

A) must be offered orally 
B) needs minimal planning 
C) should be offered in written and oral form 
D) might be misinterpreted 
A) must be offered orally 
B) needs minimal planning 
C) should be offered in written and oral form 
D) might be misinterpreted B

Question 2

Checking the receiver's understanding is difficult when using Facebook because ___________.

Accepted Answer

A) there's no way for the receiver to give feedback 
B) you can't ask questions 
C) the message is always public 
D) you can't tell if the receiver has even read the message 
A) there's no way for the receiver to give feedback 
B) you can't ask questions 
C) the message is always public 
D) you can't tell if the receiver has even read the message D

Question 3

It is said one needs IQ, EQ, and ______________ to succeed.

Accepted Answer

A) I got a clue 
B) Minding one's Ps and Qs 
C) Patience in the queue 
D) Strokes of genius from the blue 
A) I got a clue 
B) Minding one's Ps and Qs 
C) Patience in the queue 
D) Strokes of genius from the blue A

Question 4

There is a difference between listening and active listening.

Accepted Answer

A) True 
 B)False

Question 5

__________ is the process of thinking about, decoding, and evaluating the message.

Accepted Answer

A) Analyzing 
B) Recoding 
C) Listening 
D) Checking understanding 
A) Analyzing 
B) Recoding 
C) Listening 
D) Checking understanding

Question 6

The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year.What form of communication is taking place?

Accepted Answer

A) Downward vertical 
B) Upward vertical 
C) Horizontal 
D) Grapevine 
A) Downward vertical 
B) Upward vertical 
C) Horizontal 
D) Grapevine

Question 7

What is the third step of the message-sending process?

Accepted Answer

A) Get a commitment and follow up. 
B) Develop rapport. 
C) State your communication objective. 
D) Transmit your message. 
A) Get a commitment and follow up. 
B) Develop rapport. 
C) State your communication objective. 
D) Transmit your message.

Question 8

When sending a message, it is important to follow a set of steps.

Accepted Answer

A) True 
 B)False

Question 9

The best way to get feedback is to ___________.

Accepted Answer

A) combine channels 
B) ask for it 
C) use oral communication 
D) use written communication 
A) combine channels 
B) ask for it 
C) use oral communication 
D) use written communication

Question 10

When offering a presentation, one need not ____________.

Accepted Answer

A) discuss the main points in detail 
B) create a visual such as PowerPoint 
C) end with a summarization of the main points 
D) offer a purpose statement to the audience 
A) discuss the main points in detail 
B) create a visual such as PowerPoint 
C) end with a summarization of the main points 
D) offer a purpose statement to the audience

Question 11

The connection of many different non-computer devices to the Internet is called __________.

Accepted Answer

A) the Internet of things 
B) network appliances 
C) cloud computing 
D) distributed computing 
A) the Internet of things 
B) network appliances 
C) cloud computing 
D) distributed computing

Question 12

One of the major disadvantages of oral communications is that __________.

Accepted Answer

A) it discourages feedback 
B) it is usually harder than written communications 
C) it is usually slower than written communications 
D) it leaves no record of what was communicated 
A) it discourages feedback 
B) it is usually harder than written communications 
C) it is usually slower than written communications 
D) it leaves no record of what was communicated

Question 13

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Accepted Answer

A) Encode/decode process 
B) Communication process 
C) Data interchange process 
D) Networking process 
A) Encode/decode process 
B) Communication process 
C) Data interchange process 
D) Networking process

Question 14

Within an information network, customers and suppliers have direct communication.

Accepted Answer

A) True 
 B)False

Question 15

Encoding is the process of translating the message into a meaningful form and determining if feedback, a response, or a new message is needed.

Accepted Answer

A) True 
 B)False

Question 16

All of the following are logical uses of transaction processing systems, except ___________.

Accepted Answer

A) evaluating the possible effects of alternative decisions 
B) recording of sales transactions 
C) processing of checks and deposits 
D) buying and selling of stocks 
A) evaluating the possible effects of alternative decisions 
B) recording of sales transactions 
C) processing of checks and deposits 
D) buying and selling of stocks

Question 17

After George presented his proposal to the board of directors, he asked if there was anything they did not understand.What was George encouraging?

Accepted Answer

A) Feedback 
B) Active listening 
C) Confirmation 
D) Participation 
A) Feedback 
B) Active listening 
C) Confirmation 
D) Participation

Question 18

An appropriate reflecting response is ___________________

Accepted Answer

A) "What am I doing that annoys you? 
B) "My checking up on you annoys you?" 
C) "You think I am annoying? 
D) "Why wouldn't I check on you?" 
A) "What am I doing that annoys you? 
B) "My checking up on you annoys you?" 
C) "You think I am annoying? 
D) "Why wouldn't I check on you?"

Question 19

Reflecting responses should not ___________.

Accepted Answer

A) paraphrase the message 
B) communicate understanding 
C) use the sender's exact words 
D) communicate acceptance 
A) paraphrase the message 
B) communicate understanding 
C) use the sender's exact words 
D) communicate acceptance

Question 20

Every quarter, Ralph delivers a detailed financial report to the senior managers of his accounting firm.Ralph has good presentation skills and is very thorough in his work but every quarter, the senior managers seem to be confused, missing the main point, and have to ask Ralph a variety of questions.What is probably wrong?

Accepted Answer

A) Ralph is using the wrong numbers. 
B) Ralph is depending too much on oral communications. 
C) Ralph is not using PowerPoint in his presentation. 
D) Ralph is not using enough body language during his presentation. 
A) Ralph is using the wrong numbers. 
B) Ralph is depending too much on oral communications. 
C) Ralph is not using PowerPoint in his presentation. 
D) Ralph is not using enough body language during his presentation.

A message such as "Please copy this document" is a simple message and therefore _________.

Checking the receiver's understanding is difficult when using Facebook because ___________.

It is said one needs IQ, EQ, and ______________ to succeed.

There is a difference between listening and active listening.

__________ is the process of thinking about, decoding, and evaluating the message.

The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year.What form of communication is taking place?

What is the third step of the message-sending process?

When sending a message, it is important to follow a set of steps.

The best way to get feedback is to ___________.

When offering a presentation, one need not ____________.

The connection of many different non-computer devices to the Internet is called __________.

One of the major disadvantages of oral communications is that __________.

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Within an information network, customers and suppliers have direct communication.

Encoding is the process of translating the message into a meaningful form and determining if feedback, a response, or a new message is needed.

All of the following are logical uses of transaction processing systems, except ___________.

After George presented his proposal to the board of directors, he asked if there was anything they did not understand.What was George encouraging?

An appropriate reflecting response is ___________________

Reflecting responses should not ___________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters

Exam 13: Communication and Information Technology

A message such as "Please copy this document" is a simple message and therefore _________.

Checking the receiver's understanding is difficult when using Facebook because ___________.

It is said one needs IQ, EQ, and ______________ to succeed.

There is a difference between listening and active listening.

__________ is the process of thinking about, decoding, and evaluating the message.

The manager of marketing informed an operations supervisor that he overheard the vice president of human resources discussing some possible layoffs before the end of the year.What form of communication is taking place?

What is the third step of the message-sending process?

When sending a message, it is important to follow a set of steps.

The best way to get feedback is to ___________.

When offering a presentation, one need not ____________.

The connection of many different non-computer devices to the Internet is called __________.

One of the major disadvantages of oral communications is that __________.

What process takes place between a sender who encodes a message and transmits it through a channel to a receiver who decodes it and may give feedback?

Within an information network, customers and suppliers have direct communication.

Encoding is the process of translating the message into a meaningful form and determining if feedback, a response, or a new message is needed.

All of the following are logical uses of transaction processing systems, except ___________.

After George presented his proposal to the board of directors, he asked if there was anything they did not understand.What was George encouraging?

An appropriate reflecting response is ___________________

Reflecting responses should not ___________.

Management and Its History

The Environment: Culture, Ethics, and Social Responsibility

Managing Diversity in a Global Environment

Creative Problem Solving and Decision Making

Strategic and Operational Planning

Managing Change, Innovation, and Entrepreneurship

Organizing and Delegating Work

Managing Team Work

Human Resources Management

Organizational Behavior: Power, Politics, Conflict, and Stress

Motivating for High Performance

Leading With Influence

Managing Control Systems, Finances, and People

Operations, Quality, and Productivity

Filters