Deck 13: Training Programs

Question 1

Team training focuses on two general types of skills including behavioural skills and teamwork skills.

Answer 1

False

Question 2

Computer software training is described in the textbook as unstructured,unplanned,and an informal means of delivering information on the usage of computer software.

Answer 2

False

Question 3

Sales professionals are being trained to focus on becoming strategic partners,focusing on enhanced relationships while offering customer-centric solutions.

Answer 3

True

Question 4

Sexual harassment training coupled with clear policies and procedures is the most effective method of preventing sexual harassment incidents.

Question 5

Most organizations offer some kind of "basic skills training" including literacy and numeracy.

Question 6

Computer software training has been shown to increase trainees' ability to use the system and their motivation to use software.

Question 7

Formal orientation and training programs are one of the primary methods used to introduce new employees to organizations.

Question 8

Organizations that have introduced essential skills training have realized improvements in productivity,morale,and a noticeable increase in absenteeism.

Question 9

Total quality management places training in a central role,enabling organizations to systematically improve their products and services.

Question 10

EllisDon uses a blended training approach to employee orientation.

Question 11

Essential skills are foundational in nature,facilitating employees' ability to change and successfully adapt to a dynamic business environment.

Question 12

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

Question 13

Workplace Health Management Information System has its roots in a labour ministry report making safety training of all employees mandatory.It is an online system providing employees information on health and safety issues.

Question 14

To be most effective,ethical training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.

Question 15

Evidence on safety training suggests that instructional methods such as simulations and hands-on-training have a positive impact on trainees' ability to learn and transfer.

Question 16

Globalization has made technical skills training of paramount importance for Canadian organizations.

Question 17

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

Question 18

Evidence suggests that low literacy levels in Canada cost Canadian companies approximately $2.5 million in lost productivity each year.

Question 19

Sexual harassment refers to unwelcome sexual advances,requests for sexual favours,and verbal or physical conduct of a sexual nature that is a condition of employment,interferes with work performance,or creates a hostile work environment.

Question 20

Organizations that offer excellent customer service also tend to spend less on customer service training.This is a result of having hiring strategies that identify employees with customer-centric skills.

Question 21

According to the textbook,what is the dollar value of lost productivity attributed to low literacy levels?

A) $250 million
B) $25 billion
C) $2.5 billion
D) $750 million

Question 22

What type of a training program would you recommend to an organization if the goal is to ensure that employees become familiar with HR policies,history,and reporting structure of an organization?

A) basic company culture training
B) orientation training
C) new employee training
D) cross-cultural training

Question 23

What type of training addresses basic numeracy and literacy issues among employees?

A) essential skills training
B) everyday skills training
C) foundational skills training
D) cognitive skills training

Question 24

At EllisDon,what are managers encouraged to do with new employees at the two-month point?

A) work in concert to develop a performance contract
B) sit down for an informal meeting
C) provide the HR department with a preliminary performance evaluation
D) sit down for a review of HR-related policies and procedures

Question 25

According to Lavis,what type of training has the greatest percentage of training expenditures in Canadian organizations?

A) professional skills training
B) information technology skills training
C) basic skills training
D) management skills training

Question 26

Which of the following statements best describes the concept of essential skills training?

A) providing employees with the basic skills to perform their jobs and adapt to change
B) providing employees with the essential skills to facilitate corporate objectives
C) providing employees with essential interpersonal skills training
D) providing employees with the essential technical training

Question 27

What is the most likely explanation for why manufacturing companies provide so much technical skills training in Canada?

A) low numeracy and literacy levels
B) more and more organizations are using computers to drive up productivity
C) change and global competition
D) long technology product cycles

Question 28

Approximately how many Canadian workers are injured or die in work-related accidents?

A) 347,000
B) 752,000
C) 341,000
D) 102,000

Question 29

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

A) 10 percent
B) 20 percent
C) 29 percent
D) 1 percent

Question 30

What is the concept that refers to training in specific job skills that all employees need to perform their jobs?

A) essential skills training
B) technical skills training
C) total quality training
D) cross-cultural training

Question 31

What process does EllisDon use to ensure new employees have a venue to provide feedback within the first three months?

A) a new employee satisfaction survey circulated to employees seeking their feedback
B) face to face meetings with the company's senior executive
C) town hall-style meetings for all new employees every three months
D) an HR portal where employees may submit feedback to the company

Question 32

What was Bayshore's three-year goal for its diversity strategy?

A) to hire more Aboriginals, visible minorities, and people with disabilities
B) to recruit and select new immigrants to broaden the workforce and better represent the community
C) to ensure the company meets all federal labour standards, including language competences and employee mix
D) to drive greater profitability by broadening the labour pool, particularly nursing staff

Question 33

According to the Conference Board of Canada,what percentage of Canadians do NOT read well enough to meet day-to-day needs?

A) 29 percent
B) 36 percent
C) 42 percent
D) 58 percent

Question 34

Which of the following best describes the cost of work-related injuries in Canada?

A) relatively flat
B) decreasing at an increasing rate
C) increasing tenfold
D) increasing

Question 35

What type of training would you recommend to all employees if the aim was to increase the general level of commitment to the organization?

A) cross-cultural training
B) language training
C) orientation training
D) team training

Question 36

Which of the following is NOT typical content in orientation training programs?

A) health and safety
B) cross-functional training
C) HR policies and procedures
D) terms and conditions of employment

Question 37

Which of the following training methods would you recommend be used for WHMIS training?

A) computer-based training and lectures
B) hands-on training and simulations
C) lectures and work aids
D) video-based training and PowerPoint presentations

Question 38

What specific essential skills training benefits has the textbook identified as being employee-centric?

A) improvements in productivity
B) lower absenteeism and lower turnover
C) improves employees' likelihood of being promoted
D) better quality of products and services

Question 39

What is the estimated annual cost of workplace injuries in Canada?

A) $12 million
B) $120 million
C) $1.2 billion
D) $12 billion

Question 40

Which of the following is NOT a component of WHMIS training for employees?

A) identify WHMIS hazard symbols
B) read and apply information on the MSDS
C) practise clean-up techniques for hazardous chemicals
D) read WHMIS supplier and workplace labels

Question 41

Explain the differences between technical skills training and information technology training and provide an example of each.

Question 42

Upon what two general types of skills is team training focused?

A) task-work skills and teamwork skills
B) collaborative skills and behavioural skills
C) cohesion skills and technical skills
D) coordination skills and interaction skills

Question 43

What term best describes the outcome of current sales training programs?

A) sales people become strategic partners
B) sales people become suppliers
C) sales people become vendors
D) sales people become product experts

Question 44

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Question 45

In order to be effective,how should ethical training programs be organized?

A) as an orientation event
B) as a voluntary event
C) as a mandatory event
D) as an ongoing event

Question 46

Define sexual harassment and explain the importance of sexual harassment training.

Question 47

Why is sexual harassment training so important to organizations?

A) because it protects the company from potential legal exposure
B) because employees who are trained tend to report sexual harassment incidents in greater numbers
C) because most companies already have sexual harassment policies
D) because of the nebulous nature of the topic

Question 48

What is the concept that refers to training programs that are designed to improve the functioning and effectiveness of teams in areas such as communication and coordination?

A) communication training
B) team training
C) essential skills training
D) team effectiveness training

Question 49

Describe health and safety training and identify at least six things that should be included in a health and safety training program.

Question 50

What specifically are areas that TQM requires employees to be trained in?

Question 51

Describe the components that should be included in an effective ethics training program.

Question 52

What are the four foci of total quality management training?

A) quality improvements, teamwork, continuous improvement, and customers focus
B) management skills, teamwork, quality improvements, and communication
C) customer focus, communication, ethics, and quantity improvements
D) technical skills, quality improvements, management skills, and productivity

Question 53

Which of the following is NOT a main goal of diversity training?

A) compliance with federal labour regulations
B) raise awareness about diversity issues
C) change behaviours
D) reduce biases

Question 54

What contributory factor is associated with exceptional customer service?

A) selection and recruitment
B) training commitment
C) education levels
D) management

Question 55

What type of training should be provided to managers who will be assigned a two-year post in a foreign subsidiary of a Canadian company?

A) language training
B) technical training
C) orientation training
D) cross-cultural training

Question 56

Which type of skill does the textbook recommend employees master before being trained on teamwork skills?

A) communication skills
B) coordinating skills
C) basic skills
D) task-work skills