Question 1

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

Accepted Answer

A) True 
 B)False  False

Question 2

What is the concept that refers to training programs that are designed to improve the functioning and effectiveness of teams in areas such as communication and coordination?

Accepted Answer

A)  communication training 
B)  team training 
C)  essential skills training 
D)  team effectiveness training 
A)  communication training 
B)  team training 
C)  essential skills training 
D)  team effectiveness training B

Question 3

EllisDon uses a blended training approach to employee orientation.

Accepted Answer

A) True 
 B)False  True

Question 4

What process does EllisDon use to ensure new employees have a venue to provide feedback within the first three months?

Accepted Answer

A)  a new employee satisfaction survey circulated to employees seeking their feedback 
B)  face to face meetings with the company's senior executive 
C)  town hall-style meetings for all new employees every three months 
D)  an HR portal where employees may submit feedback to the company 
A)  a new employee satisfaction survey circulated to employees seeking their feedback 
B)  face to face meetings with the company's senior executive 
C)  town hall-style meetings for all new employees every three months 
D)  an HR portal where employees may submit feedback to the company

Question 5

What type of a training program would you recommend to an organization if the goal is to ensure that employees become familiar with HR policies,history,and reporting structure of an organization?

Accepted Answer

A)  basic company culture training 
B)  orientation training 
C)  new employee training 
D)  cross-cultural training 
A)  basic company culture training 
B)  orientation training 
C)  new employee training 
D)  cross-cultural training

Question 6

What contributory factor is associated with exceptional customer service?

Accepted Answer

A)  selection and recruitment 
B)  training commitment 
C)  education levels 
D)  management 
A)  selection and recruitment 
B)  training commitment 
C)  education levels 
D)  management

Question 7

Evidence on safety training suggests that instructional methods such as simulations and hands-on-training have a positive impact on trainees' ability to learn and transfer.

Accepted Answer

A) True 
 B)False

Question 8

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

Accepted Answer

A)  10 percent 
B)  20 percent 
C)  29 percent 
D)  1 percent 
A)  10 percent 
B)  20 percent 
C)  29 percent 
D)  1 percent

Question 9

Sexual harassment training coupled with clear policies and procedures is the most effective method of preventing sexual harassment incidents.

Accepted Answer

A) True 
 B)False

Question 10

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Accepted Answer

Diversity training focuses on difference

Question 11

Define sexual harassment and explain the importance of sexual harassment training.

Accepted Answer

Sexual harassment can be defined as any

Question 12

Approximately how many Canadian workers are injured or die in work-related accidents?

Accepted Answer

A)  347,000 
B)  752,000 
C)  341,000 
D)  102,000 
A)  347,000 
B)  752,000 
C)  341,000 
D)  102,000

Question 13

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

Accepted Answer

A) True 
 B)False

Question 14

According to Lavis,what type of training has the greatest percentage of training expenditures in Canadian organizations?

Accepted Answer

A)  professional skills training 
B)  information technology skills training 
C)  basic skills training 
D)  management skills training 
A)  professional skills training 
B)  information technology skills training 
C)  basic skills training 
D)  management skills training

Question 15

What specific essential skills training benefits has the textbook identified as being employee-centric?

Accepted Answer

A)  improvements in productivity 
B)  lower absenteeism and lower turnover 
C)  improves employees' likelihood of being promoted 
D)  better quality of products and services 
A)  improvements in productivity 
B)  lower absenteeism and lower turnover 
C)  improves employees' likelihood of being promoted 
D)  better quality of products and services

Question 16

Which of the following is NOT a component of WHMIS training for employees?

Accepted Answer

A)  identify WHMIS hazard symbols 
B)  read and apply information on the MSDS 
C)  practise clean-up techniques for hazardous chemicals 
D)  read WHMIS supplier and workplace labels 
A)  identify WHMIS hazard symbols 
B)  read and apply information on the MSDS 
C)  practise clean-up techniques for hazardous chemicals 
D)  read WHMIS supplier and workplace labels

Question 17

At EllisDon,what are managers encouraged to do with new employees at the two-month point?

Accepted Answer

A)  work in concert to develop a performance contract 
B)  sit down for an informal meeting 
C)  provide the HR department with a preliminary performance evaluation 
D)  sit down for a review of HR-related policies and procedures 
A)  work in concert to develop a performance contract 
B)  sit down for an informal meeting 
C)  provide the HR department with a preliminary performance evaluation 
D)  sit down for a review of HR-related policies and procedures

Question 18

What specifically are areas that TQM requires employees to be trained in?

Accepted Answer

teamwork,statistical

Question 19

Essential skills are foundational in nature,facilitating employees' ability to change and successfully adapt to a dynamic business environment.

Accepted Answer

A) True 
 B)False

Question 20

To be most effective,ethical training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.

Accepted Answer

A) True 
 B)False

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

What is the concept that refers to training programs that are designed to improve the functioning and effectiveness of teams in areas such as communication and coordination?

EllisDon uses a blended training approach to employee orientation.

What process does EllisDon use to ensure new employees have a venue to provide feedback within the first three months?

What type of a training program would you recommend to an organization if the goal is to ensure that employees become familiar with HR policies,history,and reporting structure of an organization?

What contributory factor is associated with exceptional customer service?

Evidence on safety training suggests that instructional methods such as simulations and hands-on-training have a positive impact on trainees' ability to learn and transfer.

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

Sexual harassment training coupled with clear policies and procedures is the most effective method of preventing sexual harassment incidents.

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Define sexual harassment and explain the importance of sexual harassment training.

Approximately how many Canadian workers are injured or die in work-related accidents?

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

According to Lavis,what type of training has the greatest percentage of training expenditures in Canadian organizations?

What specific essential skills training benefits has the textbook identified as being employee-centric?

Which of the following is NOT a component of WHMIS training for employees?

At EllisDon,what are managers encouraged to do with new employees at the two-month point?

What specifically are areas that TQM requires employees to be trained in?

Essential skills are foundational in nature,facilitating employees' ability to change and successfully adapt to a dynamic business environment.

To be most effective,ethical training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management Development

The Evolution and Future of Training and Development

Filters

Exam 13: Training Programs

According to the Conference Board of Canada,47 percent of Canadian organizations provide diversity training to employees.

What is the concept that refers to training programs that are designed to improve the functioning and effectiveness of teams in areas such as communication and coordination?

EllisDon uses a blended training approach to employee orientation.

What process does EllisDon use to ensure new employees have a venue to provide feedback within the first three months?

What type of a training program would you recommend to an organization if the goal is to ensure that employees become familiar with HR policies,history,and reporting structure of an organization?

What contributory factor is associated with exceptional customer service?

Evidence on safety training suggests that instructional methods such as simulations and hands-on-training have a positive impact on trainees' ability to learn and transfer.

What percentage of overall training content provided by Canadian organizations is devoted to essential skills training?

Sexual harassment training coupled with clear policies and procedures is the most effective method of preventing sexual harassment incidents.

Define diversity training and provide at least five reasons why training and education on diversity are important to both employees and to the organization.

Define sexual harassment and explain the importance of sexual harassment training.

Approximately how many Canadian workers are injured or die in work-related accidents?

The level of cross-cultural training rigour required for a foreign assignment is linked to three dimensions: communication toughness,cultural toughness,and the expatriate's mental toughness.

According to Lavis,what type of training has the greatest percentage of training expenditures in Canadian organizations?

What specific essential skills training benefits has the textbook identified as being employee-centric?

Which of the following is NOT a component of WHMIS training for employees?

At EllisDon,what are managers encouraged to do with new employees at the two-month point?

What specifically are areas that TQM requires employees to be trained in?

Essential skills are foundational in nature,facilitating employees' ability to change and successfully adapt to a dynamic business environment.

To be most effective,ethical training programs should be voluntary for employees who will potentially make ethical decisions in their jobs.

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off-The-Job Training Methods

On-The-Job Training Methods

Technology-Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Management Development

The Evolution and Future of Training and Development

Filters