Deck 8: Technology Based Training Methods

Question 1

Blogs and wikis are examples of two technologies that facilitate the notion of social constructivism.

Answer 1

True

Question 2

The major disadvantage of computer-based training for organizations is the cost of system maintenance,especially for sophisticated multimedia programs.

Answer 2

False

Question 3

Carlos is looking for an online safety certification program.One significant criterion for Carlos is the ability to complete the course content at his convenience; hence,flexibility is key.Carlos should look for a synchronous computer-based training program as a viable option.

Answer 3

False

Question 4

Generative learning allows individuals to initiate and control what they learn,when they learn,and how they learn in a collaborative environment.

Question 5

According to the textbook,an electronic performance support system has several advantages over classroom training including better transfer of training rate.

Question 6

Computer-based training is simply a flavour of the month approach to training.Its longevity is in serious doubt,particularly given the low level of transfer.

Question 7

An electronic performance support system is simply a digital variation of a traditional performance aid.

Question 8

Webcasts are used primarily for presentations,while web conferencing and webinars are often used when greater audience participation is required.

Question 9

One of the key benefits of computer-based training is the system's ability to record participation and trainee results,which may allow a company to limit its liability should it have to prove employees in fact completed specific training activities.

Question 10

Technology-based training is a training method that includes the following delivery channels:
Web-based training,computerized self-study,satellite or broadcast TV,and video,audio,or tele-conferencing.

Question 11

Personalization refers to structuring the training program so that trainees feel they are engaged in a conversation with the program.

Question 12

Computer simulations are being used across a variety of training themes,including soft-skills training for various skills such as leadership,sales,customer service,and financial services.

Question 13

Review of the literature on "self-paced learning" is mixed; some studies support the linkage between self-paced learning and satisfaction with the training process,while other studies appear to indicate the opposite.

Question 14

One of the shortcomings of Web 2.0 technology is that it does NOT provide learners with the opportunity to share files for joint work and group completion of tasks.

Question 15

Based on information provided in the textbook,studies that compared computer-based training to classroom instruction found that,on average,computer-based training was 12 percent more effective than classroom for teaching procedural knowledge.

Question 16

The ability of trainees to choose between classroom and computer-based training appears to be a determining factor when comparing the effectiveness of these two methods.

Question 17

The use of technology for training is becoming more popular in both Canada and the United States,albeit it is doing so at a relatively slow rate.

Question 18

Many organizations prefer a webinar over a seminar given the lower costs associated with lodging and travel.

Question 19

"Just-in-time" training is a term in the textbook that embodies one of the salient benefits of computer-based training

Question 20

Learner control is when a trainee controls the content,sequence,and pace of training.

Question 21

Which instructional method describes the process of addressing individual trainees' preferences and needs

A)customization
B)stories
C)personalization
D)individual feedback loops

Question 22

Which computer-based training method was used by KPMG to train its staff in lieu of classroom training

A)in-class computer-assisted training
B)train-the-trainer
C)EPSS
D)webinar

Question 23

What is one benefit of an electronic performance support system

A)only the information that is needed is given
B)it is particularly useful for low-turnover jobs
C)it provides most benefit to tasks that are routine
D)only jobs that are done frequently will benefit

Question 24

What type of web format would you use if you were going to provide a presentation to a group of trainees

A)webinar
B)Web 2.0
C)web conferencing
D)webcast

Question 25

What training approach did Economical Insurance use when it introduced a new Accident Benefits Claims Regulations program

A)on-the-job training
B)train-the-trainer
C)virtual classroom
D)an off-the-job approach using mainly lectures and discussion methods

Question 26

Which of the following statements relating to feedback is supported by evidence provided in the textbook

A)feedback may in fact take away from the learning experience in computer-based training
B)there is a positive correlation between feedback and trainees' output
C)when using computer-based training, it is extremely difficult to design training programs that provide the trainee with feedback
D)evidence is somewhat mixed on the effectiveness of feedback in supporting the trainee's learning experience

Question 27

Which of the following is NOT a design principle for computer-based training

A)multimedia principle
B)contiguity principle
C)modality principle
D)customization principle

Question 28

Which of the following is a potential disadvantage of synchronous training

A)trainees often lack motivation given the non-interactive nature of this training
B)trainees may not learn all there is to know, or learn the wrong things
C)trainees may waste time
D)trainees lose flexibility to pick when they will train

Question 29

Which statement best describes the state of technology-based training in Canada

A)it has not surpassed instructor-led training; however, as a training method, it is increasing in popularity
B)it has increased over the last decade with most companies using it exclusively
C)nearly 95 percent of organizations report that e-learning is becoming more important strategically to their organization's learning strategy
D)15 percent of organizations offer some form of self-paced online learning or e-learning

Question 30

ABC Inc.has a sales force that is dispersed across Canada.ABC has contracted a world-renowned sales expert to conduct training sessions with all its employees.The VP of human resources asks you for a cost-effective training method that would allow the training to occur without incurring transportation and lodging cost,while retaining some element of human interaction.What method would you recommend

A)EPSS
B)virtual classroom
C)self-directed learning
D)asynchronous e-training system

Question 31

What might trainees experience during computer-based training when they lack face-to-face interaction with an instructor and other trainees

A)social loafing
B)lack of motivation
C)frustration
D)lower self-efficacy

Question 32

What action did Scotiabank undertake to ensure greater engagement during its interactive training sessions

A)offered everyone a small financial reward for attending
B)provided pre-session information to each trainee to establish a common purpose
C)included quizzes and employee participation in opinion polls during training
D)paid careful attention to ensure employees' learning styles were considered

Question 33

Which of the following would NOT be considered a best practice when designing effective virtual training programs

A)use short modules followed by application of module content on the job
B)delivery should have two-way communication
C)use multimedia content to illustrate complex concepts
D)the ideal number of trainees should be fewer than 35

Question 34

Which of the following scenarios is NOT aligned with the definition of "technology-based training" offered by the authors of this textbook

A)trainees in a classroom with a live instructor use laptops to follow a PowerPoint presentation developed by the instructor
B)John learns how to assemble an engine using a simulator
C)two trainees use a wiki to acquire and share documents
D)Luke decides to take an online asynchronous course on worksite safety

Question 35

When reviewing the design of a computer-based training session,the trainer turns to the computer programmer and says,"please make sure the text explaining the correct sales sequence is placed near the diagram demonstrating the five-step sales process." Which principle that covers many aspects of computer-based training design is the trainer referencing

A)the multimedia principle
B)the contiguity principle
C)the modality principle
D)the personalization principle

Question 36

Your company has decided to use video conferencing as the preferred training method.As a training expert,you are very much aware that this method of training has one main shortcoming.How would you mitigate this potential shortcoming

A)by ensuring trainees know how to use the system given it is complex
B)by having a facilitator on site
C)by having trainees from different levels of the organization in the same location
D)by keeping the number of trainees to a maximum of ten in any one location

Question 37

Volvo and Sprint value their brand and how they are viewed by customers.Which design factor is referenced in the textbook as being used by both of these companies to emphasize their brand image

A)role play
B)stories
C)games
D)computer simulation

Question 38

As part of a training program,a trainer uploads an article for review.She then asks trainees to provide feedback on content during a chat session.What type of training is being used in this scenario

A)instructor-led training
B)asynchronous training
C)e-learning training
D)synchronous training

Question 39

Which of the following is NOT an advantageous feature of self-directed learning

A)organizations have control over trainees' acquired level of expertise
B)trainees' learning style preferences can be leveraged
C)the trainer's role becomes more of a facilitator
D)trainees become more independent learners

Question 40

You are putting together a list of variables that impact the effectiveness of a virtual training program.Which of the following variables is likely to be the number one item on your list

A)diversity of trainees
B)ensure you use at least two design factors
C)how the training program is designed
D)ensure you are using the latest technology

Question 41

Which of the following terms describes a learning environment in which training participants learn from instructors,participants learn from each other,and the instructor learns from participants

A)modality
B)learning-performance support system (LPSS)
C)social constructivism
D)degenerative learning

Question 42

Web 2.0 technologies provide potentially significant benefits for stakeholders.Which of the following is NOT one of those benefits

A)helps with data aggregation and analysis
B)provides access anytime, anywhere through web hosts and portable/wireless delivery mechanisms
C)leverages the usage of a variety of media
D)tends to restrain learner self-initiation and control

Question 43

Briefly compare and contrast technology-based training and traditional training methods.

Question 44

What is the main concern associated with computer-based training from the perspective of Canadian companies

A)whether computer training is here to stay or is a fad
B)little evidence supports its effectiveness, hence return on investment is likely to be negative over the long run
C)the up-front cost of development, especially for sophisticated multimedia programs
D)the high level of dissatisfaction associated with computer-based training, particularly from training departments in large organizations

Question 45

a)What is an "electronic performance support system"
b)Describe how an electronic performance support system may be used by a salesperson in supporting greater sales for a company.

Question 46

Under what circumstances are classroom instruction and computer-based training equally effective

A)when the trainees are all close in age
B)when the trainees are all equally educated
C)when the trainees are taught with the same instructional methods
D)when the trainees are trained with experienced trainers

Question 47

You have been tasked with developing a virtual training program for your company.What are some of the "best practices" you would integrate into your program design

Question 48

Why would a company use synchronous training given that it is much less flexible (from the trainee's perspective)versus asynchronous training

Question 49

Given the potentially high development cost associated with computer-based training,what would you include as a salient factor when justifying this expenditure to senior management

A)training will be a one-time event
B)employees are located in a central location
C)a majority of trainees are not computer literate
D)a large pool of trainees are geographically dispersed across Canada

Question 50

From the perspective of proper instructional design principles,discuss factors that need to be considered when creating technology-based training courses.

Question 51

Which design principle for computer-based training has the textbook identified as being grounded in research

A)the cost principle
B)the modality principle
C)the social constructivism principle
D)the systems learning principle

Question 52

Define and describe at least two advantages and disadvantages of distance learning.

Question 53

Identify and briefly describe the benefits and limitations of self-directed learning.

Question 54

According to the textbook,what is the salient issue associated with the modality principle

A)trainees learn primarily via text presentations
B)place text and graphics in close proximity to each other
C)audio technology, rather than on-screen text, should be used to present information
D)ensure the material is relevant to trainees

Question 55

Define the terms "synchronous training" and "asynchronous training," and provide an example for each.

Question 56

What is one disadvantage of computer-based training identified in the textbook

A)does not accommodate different learning styles
B)training cannot be easily customized
C)cost savings from technology may not materialize
D)learning outcomes are not easily measured

Question 57

Computer-based training offers organizations and trainees several advantages.Which of the following is NOT viewed as an advantage of computer-based training

A)it is standardized and consistent
B)it reduces training costs when there are large number of trainees
C)it links training to job performance
D)its effectiveness of training design

Question 58

Which of the following statements is aligned with evidence provided in the textbook comparing computer-based training to classroom instruction

A)overwhelming evidence indicates trainers prefer online methods
B)online training is more effective when the learning outcomes are based on procedural knowledge
C)trainees are more likely to be satisfied with classroom instruction
D)both methods are equally effective for teaching procedural knowledge