Deck 15: The Evolution and Future of Training and Development

Question 1

Evidence provided in the textbook indicates a shift in training philosophy away from instructor-led to a philosophy that embraces other methods including blended and collaborative learning approaches.

Answer 1

True

Question 2

Learning 2.0 may be categorized as a shift away from formal learning to social learning and from an individual focus to a group focus.

Answer 2

True

Question 3

The Composite Learning Index draws a positive relationship between individual lifelong learning and the economic strength of Canada.

Answer 3

True

Question 4

The Canadian Society for Training and Development identified a series of competencies for training professionals organized in five major categories.Under this scheme,"engaging learners" would be included under the "facilitating training" category.

Question 5

The Canadian Society for Training and Development (CSTD)has developed a set of competencies for training and development professionals.These competencies are organized into five categories.

Question 6

Variables such as demographics,industry-centric learning,changes in the nature of work,and social media are the driving forces behind the concept of Learning 2.0.

Question 7

TELUS's philosophical change in training approach resulted in a complete review of training methodologies and an increase in the number of external service providers.The rationale for increasing the number of providers was centred on the need to have a much more focused approach to training content.

Question 8

The Canadian Society for Training and Development has a member code of ethics.The salient themes include confidentiality,professional conduct,and compliance with all laws.

Question 9

According to theChapter-opening vignette,TELUS restructured its training initiatives by introducing an initiative called "Learning 2.0." This initiative is anchored on three principles: individual,team,and social learning.

Question 10

The role of the training professional has over time evolved from being a staff employee to being a strategic business partner.

Question 11

Training and development play a critical role in helping organizations meet the challenges of an increasingly dynamic and competitive global environment.

Question 12

The Association for Talent and Development has recently introduced a detailed set of competencies addressing the required training styles required of training and development professionals.

Question 13

Evidence appears to support the notion that Canada is moving in the right direction on many different facets of lifelong learning.

Question 14

Lifelong learning is an approach to one's life philosophy that recognizes learning takes place throughout a person's life and involves the usage of highly structured learning processes as the main approach to learning.

Question 15

Learning and development professionals should encourage and develop processes that facilitate the creation of activities that enable and facilitate knowledge sharing between trainers and trainees,while allowing management to focus on employee development.

Question 16

One ethical issue of particular concern is excluding some employees from attending training programs,which may result in workplace discrimination and human rights complaints.

Question 17

The role of a trainer has changed from a knowledge-keeper to a knowledge-facilitator.

Question 18

The Canadian Council on Learning (CCL)concluded that current improvements in worker productivity in Canada are directly related to Canadian organizations making significant investments in lifelong learning initiatives.

Question 19

The Canadian Human Rights Act and provincial human rights codes govern human rights issues such as an employee being denied training.

Question 20

The Canadian Council on Learning developed a Composite Learning Index (CLI)which includes four "pillars." Pillar number one of this scheme,"learning to do," includes elements of computer literacy.

Question 21

The modern training and development professional may need to "wear many hats." Which of the following is potentially NOT an additional role played by training professionals

A)knowledge custodian
B)change management
C)managing organizational knowledge
D)talent management

Question 22

What was the catalyst behind TELUS changing its corporate learning philosophy

A)realization of the significant role technology plays in learning
B)the result of a strategic corporate-level review of their processes
C)realization that internal programs were simply too expensive
D)realization that learning is not an event but rather an ongoing multifaceted process

Question 23

What type of challenge did TELUS's original process for sourcing external training service providers create for the company

A)lack of consistency by vendors in interpreting TELUS's training requirements
B)a negative ROI associated with many of their training initiatives
C)lack of an integrated corporate-wide strategic training process
D)a few vendors controlling the majority of training programs, leading to complacency and a general lack of creativity in training delivery

Question 24

Which of the following best captures the spirit of Learning 2.0

A)training and development services are provided by external sources
B)exclusive usage of e-learning approaches
C)a philosophy focused on disciplined learning program evaluation
D)trainee-initiated and collaborative

Question 25

Ethics involves systematically thinking about the moral consequences of one's actions and how those actions impact stakeholders.Which of the following groups comprises the stakeholders

A)directors and corporate managers
B)shareholders, employees, and managers
C)internal and external customers
D)people inside and outside the organization

Question 26

A particular company is experiencing significant enterprise-level transformation.Simply put,the marketplace is evolving and the enterprise needs to adapt.Which area of expertise in the ATD competency model would include dealing with this challenge

A)instructional design
B)change
C)knowledge management
D)coaching

Question 27

Which of the four pillars of lifelong learning would include employees developing critical thinking skills

A)learning to know
B)learning to do
C)learning to live
D)learning to solve problems

Question 28

The Association for Talent and Development (ATD)includes ten training and development areas of specific expertise in its competencies framework.Under which of the following would calculating the return on investment of a training program be included

A)coaching
B)managing learning programs
C)instructional design
D)evaluating learning impact

Question 29

The Canadian Society for Training and Development (CSTD)has developed a set of competencies for training and development professionals organized around five key sections.Which of these key sections addresses the issue of identifying root causes of performance shortfalls

A)assessing performance needs
B)facilitating training
C)task analysis
D)training evaluation

Question 30

Which of the following is included in the Canadian Society for Training and Development (CSTD)competency framework introduced in the textbook

A)identify and document performance gaps
B)foster an inclusive learning environment
C)develop a corporate-level human capital strategy
D)evaluate training outcomes at four levels

Question 31

Which of the following best describes the strategic role of a training and development professional

A)ensures training is provided at the lowest cost possible
B)ensures training is available to everyone in an organization
C)ensures training is assessed using Kraiger's Decision-Based Evaluation model
D)ensures business results are attained

Question 32

Which of the following is NOT included in the member code of ethics established by the Canadian Society for Training and Development

A)respect individual rights
B)support the growth of the CSTD
C)trainers should use only original material
D)ensure client confidentiality

Question 33

Which of the following HR functions would you NOT classify as strategic in nature

A)managing and leading organizational change
B)designing and delivering training initiatives
C)managing organizational knowledge-sharing initiatives
D)designing organizational succession-planning initiatives

Question 34

Which of the following areas of skill is NOT found in the "expertise" level of the ATD competency model

A)facilitating organizational change
B)managing organizational knowledge
C)improving human performance
D)applying business acumen

Question 35

According to the Canadian Council on Learning,which of the following is NOT a pillar of lifelong learning

A)learning to know
B)learning to err
C)learning to do
D)learning to be

Question 36

A trainer claims a training program will provide an organization with an ROI of 500 percent in order to secure a training contract.In fact,the training program provides,in a best-case scenario,an ROI of only 5 percent.This fact is known to the trainer prior to training.According to Lowman,which ethical guideline has this trainer violated

A)voluntary consent
B)values
C)competency
D)cost-effectiveness

Question 37

Which foundational competency in the ATD competency model framework would include the ability to analyze needs and propose solutions

A)industry knowledge
B)interpersonal skills
C)business skills
D)personal skills

Question 38

Which of the following variables did NOT provide the catalyst for the introduction of Learning 2.0

A)the nature of work
B)static environment
C)the need to collaborate
D)demographics

Question 39

What conclusion do the authors of the textbook make about the state of productivity and adult literacy levels in Canada

A)both productivity and literacy levels in Canada remain low
B)productivity gains have been significant, while literacy levels remain static
C)both are improving at a much higher rate when compared to other industrialized countries
D)productivity and literacy have become Canada's competitive advantage

Question 40

The Association for Talent Development has created a competency model anchored by six foundational competencies.Which of the following is NOT included as a foundational competency

A)business skills
B)personal skills
C)training skills
D)technology skills

Question 41

You have been tasked by your university to design and deliver a training program that will help new students better adapt to university life.Use Lowman's ethical guidelines in developing such a training initiative.

Question 42

Define and discuss the ethics of training and development.

Question 43

Describe how an aging workforce impacts the training and development function.

Question 44

The Canadian Society for Training and Development has developed a set of five key competencies required of all training and development professionals.Identify those five key competencies and provide a brief summary of each.

Question 45

Define and describe lifelong learning and the impact it will have on how skills development will occur.What impact will lifelong learning have on communities,organizations,and individuals