Deck 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace

Question 1

A portable document format (PDF)file is ________.

A)a type of file that can be opened in most operating systems
B)a type of file that is stored on the cloud and can be accessed via the Internet
C)an outdated file format now superceded by more reliable formats
D)an operating system that can convert numerous types of documents
E)a file format used primarily for images

Answer 1

A
Explanation: A) PDFs are designed to be opened by most operating systems.

Question 2

The availability of instant feedback, the capacity to transmit multiple cues, the use of natural language, and the personal focus of the medium are all criteria used to establish ________.

A)a media richness hierarchy
B)media awareness
C)the value of any given communication medium
D)the price of a communications platform
E)a medium's efficiency

Answer 2

A
Explanation: A) The more of these criteria that a medium meets, the higher it is placed on the hierarchy. How high a medium is on this hierarchy does not necessarily relate to its efficiency.

Question 3

Which of the following is an example of 1:many distribution?

A)a letter sent to a friend
B)an instant text message sent to a single recipient
C)a meeting with a colleague
D)a posting on an online chat group
E)a phone call to a colleague

Answer 3

D
Explanation: D) Any message in any medium that is sent from a single person and is intended to be read by numerous recipients is a 1:many distribution.

Question 4

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

A)difficulty establishing rapport and trust
B)too few people use virtual communications tools
C)face-to-face communication is more efficient
D)virtual communications platforms keep changing
E)virtual communications technologies are not reliable

Question 5

Which of the following is an example of a 1:1 distribution?

A)a public Facebook post announcing the birth of a child
B)a note left on a colleague's desk requesting a meeting
C)a videoconference call to colleagues in another city
D)an Instagram post of a holiday photograph
E)a presentation given at a meeting

Question 6

Processing and software that are provided at a central location and accessed via the Internet are known as ________.

A)software as a service (SaaS)
B)free services
C)paid services
D)soft services
E)cloud computing

Question 7

Cloud computing ________.

A)leaves no permanent record of transactions
B)is the storage of data and services in a central location that is accessible via the Internet
C)is software and processing that is provided at a central location and that is accessible via the Internet
D)is software and processing that is dispersed amongst many servers in many locations
E)is data and services that are stored for short periods of time and are deleted after use

Question 8

According to Litmus Email Analytics, what percentage of emails in May 2015 were opened on mobile devices?

A)10%
B)27%
C)35%
D)47%
E)85%

Question 9

What is the difference between cloud computing and software as a service (Saas)?

A)Software and processing are offered by cloud computing companies, while SaaS companies focus on data storage.
B)Data and services are stored in the cloud, while software and processing are offered by SaaS companies.
C)The two terms are interchangeable.
D)Cloud computing is free while SaaS is paid for by users.
E)Cloud computing is paid for by users while SaaS is free.

Question 10

Which of the following is the most appropriate format for sending documents to mobile devices?

A)Microsoft Word
B)Google Docs
C)Portable Document Format (PDF)
D)Graphic Interchange Format (GIF)
E)OneNote

Question 11

Which of the following is an appropriate habit when sending messages that will be read on a mobile device?

A)Use text messaging abbreviations to save space and get to the point.
B)Use an informal tone to build relationships.
C)Use a subject line that provides the message's level of urgency and get to the point.
D)Use a subject line that conveys a high level of urgency to attract attention.
E)Use images rather than text as much as possible.

Question 12

If somebody sends you a file that does NOT look quite right on your mobile screen, you should ________.

A)check the settings on your mobile device to ensure that it is compatible with the file you've been sent
B)send the file back to the sender with an explanation of the problem
C)assume the file is corrupted and delete it
D)convert the file to a more up-to-date version
E)open the file on a device or computer with a larger screen since the file might not have been designed for the smaller screens on mobile devices

Question 13

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

A)inability to read nonverbal cues
B)too few people use virtual communications tools
C)face-to-face communication is more efficient
D)virtual communication technologies are not reliable
E)virtual communications platforms keep changing

Question 14

Compared to other types of media, written business messages tend to ________.

A)use less personal focus and less natural language
B)use more personal focus and more natural language
C)use less personal focus but give multiple cues
D)use less personal focus but more instant feedback
E)use more personal focus but more instant feedback

Question 15

Which of the following are important when sending messages to mobile devices?

A)Be direct; do not use file attachments; consider that graphics may not translate to small screens.
B)Be direct; use PDFs only for attachments; use GIFs for graphics.
C)Be direct; use generally accepted formats for file attachments; consider that graphics may not translate to small screens.
D)Be direct; use generally accepted formats for file attachments; use graphics as much as possible.
E)Use an indirect, informal tone and use emoticons frequently.

Question 16

Which aspect of media richness is lacking in instant messaging?

A)the availability of instant feedback
B)the capacity to transmit multiple cues
C)natural language
D)personal focus
E)the capacity to involve multiple communicators

Question 17

In a 2012 Culture Wizard survey, people reported finding virtual communications challenging for which of the following reasons?

A)virtual communications technologies are not reliable
B)absence of collegiality
C)too few people use virtual communications tools
D)face-to-face communication is more efficient
E)virtual communications platforms keep changing

Question 18

Which of the following would be placed lowest on the media richness hierarchy?

A)a letter
B)a face-to-face meeting
C)an instant message on Facebook
D)a phone call
E)A VOIP call

Question 19

A software application that can function across all operating systems and devices is ________.

A)typically part of the operating system on your PC
B)not possible because of the large number of operating systems in existence
C)called a multi-platform application
D)called platform blind
E)called platform agnostic

Question 20

Which of the following communication media would be placed highest on the media richness hierarchy?

A)video conferencing
B)email
C)instant messaging
D)a phone call
E)a handwritten letter

Question 21

When the manager of a department wishes to communicate the holiday schedule to his employees, he is most likely to use ________.

A)a SaaS
B)a distribution tool
C)a networking tool
D)a collaboration tool
E)synchronous communication tools

Question 22

Which of the following is MOST OFTEN true of using free versions of software?

A)It is illegal.
B)It is unethical.
C)It may have no, or very limited, security.
D)It often comes with viruses.
E)It is often corrupted and unusable.

Question 23

Caleb is responsible for setting up a tool to provide customer service on his company's website. The company wants to be able to respond to customer enquiries in real time but understand that it is sometimes more convenient for customers to simply leave requests that can be answered within a few hours or days. Caleb should choose a tool that ________.

A)allows for both synchronous and asynchronous communication
B)allows for asynchronous communication only
C)allows for privacy protection
D)allows for synchronous communication only
E)allows for permanent storage of data

Question 24

Which of the following is NOT required when you are posting online on behalf of your company?

A)a simple, clear writing style
B)courtesy
C)an alias
D)empathy
E)active listening skills

Question 25

Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?

A)The Internet is not governed by any laws.
B)PIPEDA only applies to specific types of data stored online and not others.
C)It is too difficult to monitor how data is used online.
D)PIPEDA is a Canadian law and does not protect your privacy beyond Canada's borders.
E)PIPEDA is an American law that only protects the information of Americans.

Question 26

Which of the following is the least secure way to communicate digitally with a colleague about private company business?

A)the company's email system
B)cell phone conversation
C)a landline conversation
D)the messaging tool embedded in Facebook
E)the messaging system on your cell phone

Question 27

Katya is a financial advisor who wants to share her expertise with her clients in a manner that gives her ample space to explain difficult concepts in an engaging and personable way and in a format that is easily updated. An appropriate distribution tool for her would likely be ________.

A)web chat
B)email
C)Twitter
D)a blog
E)a webinar

Question 28

Elena wants to set up an online site where employees can share information about projects they are working on. When choosing the software, she should ________.

A)avoid SaaS
B)use SaaS
C)ensure that it is capable of limiting access to specific users
D)ensure that posted items can be easily reshared for secondary distribution
E)use a cloud-based service

Question 29

Your college or university might use a learning platform such as D2L that you can access on any computer or mobile device regardless of the make of your device. D2L could be considered ________.

A)a platform blind tool
B)cloud computing
C)a portable document service
D)software as a service
E)a platform agnostic tool

Question 30

If you are planning to run a webinar or videoconference over several regions of the globe, you should ________.

A)enlist the aid of your company's technical support to set it up
B)run a practice "meeting" a week in advance at the same time you plan to run the actual meeting
C)ensure that all participants are running the same software and platforms
D)announce the meeting at least a week in advance
E)choose the meeting time based on the first country to see daylight

Question 31

A Universal Resource Locator is also called a ________.

A)web address
B)digital location address
C)digital object identifier
D)universal serial bus
E)hypertext transfer protocol

Question 32

When a user shares or reposts a URL that has been posted to a blog page it is called ________.

A)digital distribution
B)plagiarism
C)primary distribution
D)secondary distribution
E)dissemination

Question 33

Which of the following acts is designed specifically to protect private information about you that is collected in the course of commercial activities?

A)the Commercial Limitations Act
B)the Personal Information Protection and Electronic Documents Act
C)the Access to Information Act
D)the Copyright Act
E)the Privacy Act

Question 34

Facebook is best described as an example of ________.

A)a collaboration tool only
B)a networking tool only
C)a networking and distributive tool
D)a distribution tool only
E)a distribution, networking, and collaboration tool combined

Question 35

One of the drawbacks of using cloud computing and SaaS is that ________.

A)these services require significant technical knowledge
B)these services are generally very expensive to access
C)these services can sometimes be unreliable and may not function when you need them to
D)these services might share, distribute, mine, or expose data that you wish to have kept private
E)these services tie you to one particular platform

Question 36

Which of the following communications solutions is likely to require the highest bandwidth?

A)an Internet chat group
B)a phone call
C)an tweet on Twitter
D)a video attachment
E)a webinar

Question 37

Meena runs a small business and she retains information on most of her clients such as personal emails, telephone numbers, and credit card information. To ensure that this information remains secure, she should ________.

A)upload the data to a cloud server to ensure that it never gets lost
B)upload the data to a SaaS to ensure that it never gets lost
C)keep it on a local server that only she has access to and that she backs up frequently
D)keep hard copies only of the data and never keep it in digital form
E)not collect this information in the first place since it is unethical to do so

Question 38

Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?

A)the cost of access to the Internet in the region you are communicating with
B)the level of usage at various times of day in the region you are communicating with
C)the relative technological development of the region you are communicating with
D)the reliability of the network infrastructure in the region you are communicating with
E)the types of devices that people tend to use

Question 39

One advantage of using a blog as a distribution tool is that ________.

A)it is a rich medium
B)it is easy to restrict access to it
C)secondary distribution is easy
D)blogs are more secure than email
E)blogs facilitate feedback

Question 40

Which of the following acts does NOT protect your online privacy?

A)the Personal Information Protection and Electronic Documents Act
B)the Privacy Act
C)the Access to Information Act
D)the Quality of Information Act
E)the Copyright Act

Question 41

A company wants to make a training video available to its staff but does not wish for the video to be seen by the general public. The company's best option is to ________.

A)host webinars to show the video
B)send the file directly to its employees via secure email
C)post the video to YouTube, set the distribution controls to "hidden," and provide the link to employees who need it
D)post the video to YouTube, set the distribution controls to "unlisted," and select the viewers who need access to it
E)distribute the video on thumb drives only

Question 42

Linelle has been asked to attend a fundraising event that her company sponsors. Her job is to keep her audience informed about how the fundraising is going moment by moment. Her best choice for a distribution tool is ________.

A)Twitter
B)Facebook
C)a webinar
D)a blog
E)a discussion forum

Question 43

A significant disadvantage to a company distributing videos on YouTube is that ________.

A)videos have to be compressed to very small sizes
B)videos can be easily repurposed, which can violate your copyright or alter your intended message
C)YouTube viewership is declining
D)YouTube requires expensive user subscriptions from businesses
E)YouTube users cannot control who sees videos they post

Question 44

Rindy is the team leader on a project that involves several team members from several different departments in her company. The best way for her to share information and files and to facilitate collaboration is to ________.

A)use cloud storage tools and ensure that each team member has the required credentials to access them
B)use email to exchange documents and to use zip files and PDFs for easier distribution and use
C)use webinar technologies using video, audio, and slides
D)use VOIP
E)meet exclusively in person with all members of the team

Question 45

Ahmed's company will soon be announcing its latest product launch. Although the company has a large following on Facebook, Ahmed will not rely solely on Facebook to announce the product because ________.

A)there have been significant declines in Facebook viewership in recent years
B)Twitter and Instagram have much larger followings than Facebook
C)postings on Facebook are synchronous in nature, meaning that viewers must be present at their computers and devices when the posting is made
D)Facebook users rarely respond to advertising
E)while postings on Facebook are asynchronous, they also pass through the newsfeeds of active users quickly, meaning not all postings are seen even by interested consumers

Question 46

On behalf of his company, Khaled is tweeting his company's reactions to a major news story. He expects that he will see a large number of comments and retweets of his posts but he is disappointed by the relatively low number he sees. The low number of comments and retweets might be because ________.

A)his company's followers are receiving too many updates in their feeds to keep track of and respond to them all
B)he has chosen a poor distribution tool for this kind of messaging
C)Khaled's customers are not interested in his company's reaction to the news story
D)the recipients of his tweets recognize that they originate from a corporation and they are not interested in marketing of this kind
E)Khaled cannot keep pace with the information that is being disseminated by the news media

Question 47

Which of the following statements is TRUE?

A)Facebook is best used as an information sharing tool but not as a collaboration tool.
B)Wikis are useful both as networking tools and as collaboration tools.
C)Facebook is useful as an information sharing tool, a networking tool, and a collaboration tool.
D)LinkedIn is useful as both a networking tool and a collaboration tool.
E)Blogs are excellent information sharing and collaboration tools.

Question 48

Which of the following is NOT an advantage of using web chats for customer service?

A)The customer sales representative may be able to offer additional services or products.
B)The company can easily keep records of the kinds of topics customers enquire about.
C)Customers can keep a record of the chat for future reference.
D)Since chats are written, there are no difficulties with local accents.
E)Many customers with the same question can be helped at once.

Question 49

Kang has been tasked with developing a customer support hotline for his company's product. Kang thinks that a hotline will be too expensive to run and will limit his company's ability to resolve as many customer issues as possible. What might Kang suggest for a cheaper and potentially more useful solution?

A)a webinar
B)a blog
C)a discussion forum
D)a chatline
E)a YouTube channel

Question 50

While it is true that most online tools are useable for many things for which they were not originally intended, which of the following distribution tools is specifically designed for networking?

A)Dropbox
B)email
C)wikis
D)Google Docs
E)LinkedIn

Question 51

Which of the following distribution tools have both synchronous and asynchronous characteristics?

A)Twitter
B)YouTube
C)LinkedIn
D)VOIP
E)podcasts

Question 52

Which medium is most likely to be affected by file size restrictions and attachment restrictions?

A)instant messaging
B)cloud storage services
C)proprietary email systems used in-house
D)SaaS email systems
E)social media platforms like Facebook

Question 53

Information whose usefulness expires after a particular time frame is considered ________.

A)perishable
B)time limited
C)time sensitive
D)timed-out
E)inconsequential

Question 54

Posting, texting, or emailing URLs instead of full documents is good practice because ________.

A)digital documents such a Word files or PDFs can be easily corrupted when they are sent
B)it is less likely that recipients will lose the documents
C)it is more secure than sending full documents
D)it reduces bandwidth demand
E)it is easier to control the distribution of a document

Question 55

One way to prevent potentially embarrassing mistakes when sending emails to numerous recipients is to ________.

A)place all recipient names in the BCC field to prevent reply-all mistakes
B)request read receipts from each recipient
C)use aliases for each recipient
D)avoid attaching potentially corruptible document files
E)use a mirror site

Question 56

After editing a video of her company's participation in a charitable fun run, Jodi is about to upload the video to YouTube when a colleague suggests that she should add a sound track to enhance it. Before Jodi does this, she should ________.

A)secure permission from the music's copyright holder
B)download the music from a free site
C)use the music but be sure to credit the artists who made it
D)test the music in a focus group
E)pay for the music she downloads from a reputable site

Question 57

While it is true that most online tools are useable for many things for which they were not originally intended, which of the following distribution tools is specifically designed for collaborating?

A)Facebook
B)LinkedIn
C)Twitter
D)Google Docs
E)Microsoft Word

Question 58

To make yourself available to recruiters or to make business connections, the best distribution tool to use is ________.

A)Twitter
B)Facebook
C)Instagram
D)LinkedIn
E)a personal blog

Question 59

Which of the following distribution tools does NOT necessarily rely on cloud storage?

A)email
B)Facebook
C)LinkedIn
D)YouTube
E)Twitter

Question 60

The most significant advantage of YouTube in a business context is that ________.

A)video files are high definition
B)all video files are searchable
C)video files can be repurposed by the public
D)video is the richest form of media in which to communicate
E)URLs, rather than video files, are used thus saving bandwidth

Question 61

Which of the following is the most effective way to deal with online complaints?

A)There is so much online traffic that complaints tend to disappear into the background noise quickly, so the best thing to do is to ignore them.
B)Take responsibility for the problem quickly, apologizing if necessary, or treat it as an opportunity to demonstrate your company's responsiveness to problems.
C)Ethically speaking, web chats and posting boards should be entirely self-regulating, so companies should not intervene in any way even when there are complaints.
D)Because online complaints can spread quickly, it is important to take immediate legal action to have complaints removed from public view.
E)If the complaint is posted to a website or platform that you manage, delete the complaint immediately.

Question 62

It is generally safe to assume that your privacy and security are guaranteed with most modern software.

Question 63

Joanna is heading up a project with a multi-location team of a dozen members. It is a relatively long-term project, which gives her the opportunity to build a team with a good sense of community. Which of the following tools will best help her to achieve this objective while still offering good security for her company's data?

A)webinars
B)instant messaging through Facebook
C)texting
D)instant messaging through an ESC platform
E)VOIP

Question 64

Always assume that your audience is going to receive and open your messages on a mobile device.

Question 65

Whether a medium can be considered synchronous depends on the availability of instantaneous feedback to its users.

Question 66

A network's firewall will always protect the privacy of your information.

Question 67

When you are communicating synchronously, it is important to use good listening skills.

Question 68

Virtual communications tools can cause profound damage to working relationships and company reputation.

Question 69

For a small group project, Grace wants to begin with an online brainstorming exercise in which she hopes to encourage a fluid, easy exchange of ideas using a platform that allows team members to contribute regardless of where there are or what device they are using. Her best choice is likely ________.

A)OneNote or a similar note-sharing application
B)instant messaging through Facebook
C)videoconferencing
D)VOIP
E)a webinar

Question 70

If you are called upon to moderate a videoconference, which of the following is NOT a duty that you should undertake?

A)Send all of the meeting participants an agenda.
B)Send all of the meeting participants a polite reminder to call in to the conference a few minutes early.
C)Take extensive notes for the meeting minutes.
D)Ask participants to introduce themselves and state their locations.
E)Keep the meeting on track according to the agenda.

Question 71

These days, virtual communication and face-to-face communication are nearly indistinguishable.

Question 72

Which of the following statements is TRUE?

A)OneNote would be a more useful collaboration tool if it were not tied to a single platform.
B)OneNote is ideally suited to creative collaboration such as storyboarding, outlining, and brainstorming.
C)Texting should be avoided since it promotes distraction.
D)Instant messaging through ESCs is risky since data cannot be sent securely.

Question 73

Free software should be treated with suspicion since there are often hidden costs to using it, such as the opportunity for the software's publisher to mine your users' data.

Question 74

Given that asynchronous, written media (such as letters )are the least rich media in which to communicate, they are the least effective.

Question 75

In an online context, a user's credentials refers to his or her expertise and experience.

Question 76

Most web-based tools are platform agnostic.

Question 77

Face-to-face communication is a richer communication medium than video conferencing.

Question 78

Which of the following statements is TRUE?

A)LinkedIn functions as both a distribution tool and a networking tool.
B)YouTube is primarily a distribution and collaboration tool.
C)While LinkedIn is primarily useful for creating business networks, Facebook should only be used for non-business social networking.
D)Employers will often explore your LinkedIn profile when you apply for work, but since Facebook is intended as a social tool, it is of little interest to them.
E)Since Twitter is primarily a tool for casual communication, businesses should not use it to avoid looking unprofessional.

Question 79

Which of the following statements is TRUE?

A)You should avoid using landlines for conference calls because they tend to be expensive to operate.
B)Conference calls are considered asynchronous communication.
C)You should use the "mute" button for conference calls but avoid using it, if possible, for videoconferencing.
D)It is considered rude to call in to a conference call early.
E)Since you cannot be seen during a conference call, it is acceptable to multitask.

Question 80

Which of the following statements is TRUE?

A)Emails don't require salutations since they are not as formal as letters.
B)You should refrain from personal conversation in business emails.
C)Emails don't require sign-offs since they are not as formal as letters.
D)You should avoid using bullets in emails since these are considered too informal.
E)A signoff such as "cheers" is too informal to use for emails.