Deck 12: Management Support Systems

Question 1

A user interface enables a decision support system (DSS)to analyze information.

Answer 1

False

Question 2

Decision support systems (DSS)are focused on efficiency rather than effectiveness.

Answer 2

False

Question 3

Unstructured decisions are often used in computer configuration.

Answer 3

False

Question 4

The guidelines for designing a management support system say that when benefits are intangible,the design team should associate the benefits with a measurable factor,such as increased sales.

Question 5

In a decision support system (DSS),the user interface manages and coordinates the database and model base.

Question 6

_____ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

A)Infrastructured
B)Semistructured
C)Unstructured
D)Restructured

Question 7

Criteria are goals and objectives that decision makers establish in order to achieve certain performance levels.

Question 8

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

A)Structured
B)Semistructured
C)Unstructured
D)Restructured

Question 9

Related technologies for group support,such as electronic meeting systems (EMSs)and computer-mediated communication (CMC),are considered full-function GSSs because they contain decision-making tools.

Question 10

Executive information systems (EISs)are used in spotting trends.

Question 11

In the intelligence phase of a decision-making process,a decision maker defines criteria and generates alternatives to meet the criteria.

Question 12

Real-time computer conferencing used in electronic meeting systems includes video capability.

Question 13

A geographic information system (GIS)can integrate maps and database data with queries.

Question 14

Record keeping,payroll,and simple inventory problems are examples of _____ tasks.

A)structured
B)semistructured
C)unstructured
D)restructured

Question 15

The technical designer focuses on how the data should be stored in a decision support system (DSS).

Question 16

Unlike other management support systems,effective design and implementation of an executive information system (EIS)does not require top management support and user involvement.

Question 17

In which of the following areas is a semistructured decision often used?

A)Record keeping
B)Budget preparation
C)Payroll
D)Research and development

Question 18

Groupware is a software that helps a group of decision makers work with the same application provided they work in the same location.

Question 19

Sales forecasting is an example of a(n)_____ task.

A)structured
B)semistructured
C)restructured
D)unstructured

Question 20

Information technologies are a major support tool for making unstructured decisions.

Question 21

For a(n)_____ to be useful,it should collect data related to an organization's critical success factors-issues that make or break a business.

A)executive information system (EIS)
B)decision support system (DSS)
C)group support system (GSS)
D)geographic information system (GIS)

Question 22

_____ enables you to apply different variables in decision making.

A)What-if analysis
B)Data analysis
C)Sensitivity analysis
D)Exception reporting analysis

Question 23

In a decision support system (DSS),decisions about the type of file structure to be used are taken by the _____.

A)technical designer
B)managerial designer
C)model designer
D)database designer

Question 24

Resolving conflicts between two divisions is a type of _____ decision at the tactical management level.

A)restructured
B)semistructured
C)unstructured
D)structured

Question 25

Plant location is a type of _____ decision at the strategic management level.

A)infrastructured
B)semistructured
C)unstructured
D)structured

Question 26

The _____ of an executive information system (EIS)is responsible for managing data access.

A)administrative module
B)builder module
C)tracking module
D)runtime module

Question 27

A(n)_____,used in the choice phase,helps sort through possible solutions to choose the best one for an organization.

A)decision support system
B)supply chain management system
C)electronic meeting system
D)geographic information system

Question 28

Research and development is an example of a(n)_____ decision.

A)restructured
B)structured
C)unstructured
D)semistructured

Question 29

Identify a true statement about unstructured decisions.

A)The decision maker's intuition plays a major role in one-time decisions.
B)The technical designer plays a major role for one-time decisions.
C)The managerial designer's specifications play a major role for one-time decisions.
D)The model builder's relationship with a user and designer plays a major role for one-time decisions.

Question 30

A component of the decision support system (DSS)that includes mathematical and statistical model,which,along with the database,enable a DSS to analyze information is the _____.

A)user interface
B)DSS engine
C)model base
D)database model

Question 31

A merger is a type of _____ decision at the strategic management level.

A)restructured
B)semistructured
C)unstructured
D)structured

Question 32

A component of the decision support system (DSS)that manages and coordinates the other major components is the DSS _____.

A)database
B)engine
C)model base
D)user interface

Question 33

In which of the following areas is an unstructured decision often used?

A)Introducing a new product
B)Capital acquisition analysis
C)Record keeping
D)Simple inventory problems

Question 34

According to Peter G.Keen,a former MIT professor,which of the following is a benefit of a decision support system (DSS)?

A)Easy assessment of costs and benefits
B)Ability to cause improvements
C)Focus on efficiency rather than effectiveness
D)Fast response to unexpected situations

Question 35

Which of the following questions does the role of a managerial designer address?

A)What should the balance between aggregated and disaggregated data be?
B)What are the operations of the model?
C)What type of file structure should be used?
D)What are the assumptions required to create and use a model?

Question 36

In the decision support system (DSS)environment,a _____ focuses on how the DSS is implemented and usually addresses questions about data storage,file structure,user access,response time,and security measures.

A)managerial designer
B)technical designer
C)model designer
D)database designer

Question 37

Identify a true statement about decision support systems (DSSs).

A)A decision support system (DSS)facilitates improvements but does not necessarily cause them.
B)A decision support system (DSS)facilitates improvements and causes them all the time.
C)A decision support system (DSS),with the help of a computer facilitator,enhances group discussion.
D)A decision support system (DSS),with the help of an analytical facilitator,enhances group discussion.

Question 38

Setting queue priorities is a type of _____ decision at the operational management level.

A)structured
B)semistructured
C)unstructured
D)restructured

Question 39

In the _____ of the decision-making process,data is collected from internal and external sources and processed.

A)choice phase
B)intelligence phase
C)implementation phase
D)design phase

Question 40

Semistructured and unstructured decisions are challenging because they _____.

A)involve multiple criteria
B)rely heavily on information technology
C)require automation
D)are programmable tasks

Question 41

_____ are programs that carry out repetitive tasks and can be programmed to make decisions based on specified conditions.

A)Intelligent agents
B)Cyclic trackers
C)Data stabilizers
D)Sequential recorders

Question 42

Which of the following geographic objects of a geographic information system (GIS)is most likely used to show a street or a river?

A)Points
B)Lines
C)Areas
D)Regions

Question 43

A group support system (GSS),with the help of a(n)_____,enhances decision making by providing a clear focus for group discussion and focusing attention on critical issues.

A)automated collaborator
B)computerized examiner
C)concealed streamer
D)human facilitator

Question 44

The intervention aspect of a(n)_____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.

A)executive information system (EIS)
B)decision support system (DSS)
C)group support system (GSS)
D)geographic information system (GIS)

Question 45

Identify a true statement about Web-based group support system (GSS).

A)It transfers data with no speed limitations.
B)It transmits data with high network security.
C)It retains the clarity of media across the network.
D)It can be used on any operating system.

Question 46

Identify a technique under the executive information systems (EISs)that allows managers to flag data that is unusual or out of normal boundaries.

A)Forecasting
B)Text mining
C)Variance reporting
D)Data reporting

Question 47

Which of the following is an advantage of a group support system (GSS)?

A)Presence of the human touch
B)Tendency to schedule more meetings
C)Reduction in stress levels
D)High security

Question 48

Identify a characteristic of electronic meeting systems.

A)Real-time computer conferencing has advanced video capability.
B)Video teleconferencing combines the advantages of desktop teleconferencing and real-time computer conferencing.
C)Video teleconferencing enables participants to share text and graphics.
D)Desktop conferencing enables participants to have multiple video windows open at one time.

Question 49

_____ is a collection of applications that supports decision makers by providing access to a shared environment and information.

A)Groupware
B)Dataware
C)Infoware
D)Firmware

Question 50

A GIS with analytical capabilities evaluates the impact of decisions by interpreting _____.

A)spatial data
B)nonspatial data
C)preexisting data
D)assumed data

Question 51

Which of the following geographic objects of a geographic information system (GIS)is most likely used to show a particular zip code or a large tourist attraction?

A)Points
B)Lines
C)Areas
D)Intersections

Question 52

Which of the following geographic objects of a geographic information system (GIS)is most likely used to show the location of an airport?

A)Points
B)Areas
C)Lines
D)Regions

Question 53

Identify a task performed by a geographic information system (GIS).

A)Find zip codes of areas with high population
B)Recognize the location where an accident has occurred
C)Identify areas with less oxygen and other gases
D)Show the number of people walking across a bridge

Question 54

Identify a true statement about group support systems (GSSs).

A)Increasing collaboration improves the effectiveness of decision makers.
B)Textual data is transmitted faster than verbal data.
C)Arranging many GSS sessions is difficult due to cost efficiency.
D)GSS sessions transmit data within a secure network.

Question 55

The _____ of an executive information system (EIS)is used by developers to configure data mapping and screen sequencing.

A)administrative module
B)builder module
C)tracking module
D)runtime module

Question 56

Identify a disadvantage of group support systems (GSSs)?

A)Unnecessary meetings
B)Decreased on-site interaction
C)Increased stress levels
D)Lack of cooperation

Question 57

_____ enable decision makers in different locations to participate in a group decision-making process.

A)Enterprise management systems
B)Data communication systems
C)Electronic meeting systems
D)Geographic information systems

Question 58

The _____ module of an executive information system (EIS)is responsible for using the system.

A)administrative
B)builder
C)tracking
D)runtime

Question 59

A(n)_____ uses spatial and nonspatial data and specialized techniques for storing coordinates of networks of lines (roads,rivers,streets)and reporting zones (zip codes,cities,counties,states).

A)group support system (GSS)
B)geographic information system (GIS)
C)executive information system (EIS)
D)decision support system (DSS)

Question 60

Which of the following tasks performed by managers uses an executive information system (EIS)?

A)Communicating via videoconferences
B)Working in groups
C)Tracking inventories
D)Spotting trends

Question 61

A(n)_________ is a branch of decision support systems (DSSs)that gives managers easy access to internal and external data and typically includes drill-down features and a digital dashboard for examining and analyzing information.

A)group support system
B)executive information system
C)electronic meeting system
D)geographic information system​

Question 62

In a typical organization,the decisions that are often used in capital acquisition analysis and computer configuration are _________ decisions.

A)structured
B)semistructured
C)unstructured
D)restructured​

Question 63

_____ uses the geographic information system (GIS)application to dispatch personnel and equipment to crime and fire locations.

A)Transportation and logistics
B)Urban planning
C)Government
D)Insurance

Question 64

A(n)_________ captures,stores,processes,and displays information in a topographical context,such as showing the location of all streetlights on a map.

A)executive information system (EIS)
B)decision support system (DSS)
C)group support system (GSS)
D)geographic information system (GIS)

Question 65

The _________ component of a decision support system (DSS)enables the DSS to perform analysis operations on information stored in the system.

A)model base
B)user interface
C)database
D)DSS engine

Question 66

In a decision support system (DSS)environment,a _________ is responsible for supplying information on what a model does,what data inputs it accepts,how the model's output should be interpreted,and what assumptions go into creating and using the model.

A)technical designer
B)managerial designer
C)model builder
D)database builder​

Question 67

During the _________ of a decision-making process,the best and most effective course of action is selected.

A)intelligence phase
B)design phase
C)choice phase
D)implementation phase​

Question 68

The _________ feature of a decision support system (DSS)monitors the performance of variables that are outside a defined range.

A)forecasting analysis
B)text mining analysis
C)digital reporting analysis
D)exception reporting analysis

Question 69

_________ is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.

A)Virtual teleconferencing
B)Voice conferencing
C)Mobile teleconferencing
D)Desktop conferencing

Question 70

Most executive information systems (EISs)include a _________ that integrates information from multiple sources and presents it in a unified,understandable format,which often includes charts and graphs.

A)digital dashboard
B)database
C)model base
D)DSS engine

Question 71

Identify a category of the geographic information system (GIS)application that tracks changes in ridership on mass transit systems.

A)Marketing
B)Government
C)Real estate
D)Urban planning

Question 72

Which of the following factors is important to ensure that key decision makers are involved in designing a management support system (MSS)?

A)Clearly defining objectives and benefits
B)Keeping lines of communication open
C)Identifying executives' information needs
D)Designing a flexible system

Question 73

Which of the following is an important factor in designing a management support system?

A)Making the system's complexity visible
B)Keeping the interface simple
C)Ensuring closed lines of communication
D)Varying the look and feel

Question 74

_________ is the software that helps a team of decision makers work with the same application,regardless of their locations.

A)Dataware
B)Infoware
C)Groupware
D)Firmware​

Question 75

The different types of information systems developed to support certain aspects and types of decisions are collectively called _________.

A)management support systems
B)supply chain management systems
C)electronic meeting systems
D)geographic information systems

Question 76

A(n)_________ is an interactive information system consisting of hardware,software,data,and models (mathematical and statistical)designed to assist makers in an organization.

A)decision support system
B)supply chain management system
C)electronic meeting system
D)geographic information system​

Question 77

_________ use computer and communication technologies to formulate,process,and implement a decision-making task and can be considered a kind of intervention technology that helps overcome the limitations of team interactions.

A)Decision support systems (DSSs)
B)Group support systems (GSSs)
C)Electronic meeting systems (EMSs)
D)Geographic information systems (GISs)​

Question 78

_____ uses the geographic information system (GIS)application in making the best use of personnel and equipment while dealing with a tight budget.

A)Government
B)Insurance
C)Marketing
D)Real estate

Question 79

During the _________ phase of a decision-making process,ideas are converted into actions.

A)intelligence
B)design
C)choice
D)implementation​

Question 80

The system that performs tasks similar to a database management system (DBMS)is the _________.

A)decision support system
B)model base management system
C)electronic meeting system
D)geographic information system