Deck 12: Knowledge Management and Collaborative Systems

Question 1

In the Army expertise transfer system case, knowledge nuggets from interviewees needed no further vetting before use in the ETS.

Answer 1

False

Question 2

Once you have a lot of compiled user generated information collected through the web, it is immediately available for use in a knowledge management system.

Answer 2

False

Question 3

In modern organizations, the information technology used to support knowledge management is less important than the application of a certain methodology to business practices.

Answer 3

True

Question 4

The process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.

Question 5

Internet- and intranet-based group decision support systems (GDSS) are less popular than special-purpose decision rooms.

Question 6

The key benefit of knowledge management systems is not having to reinvent the wheel for repetitive problems.

Question 7

The practice approach to knowledge management focuses on formal controls, procedures, and standard operating procedures.

Question 8

An example of declarative knowledge is understanding why a medical therapy works.

Question 9

In group decision making, a virtual team is one that meets in one geographical location using information technology.

Question 10

Once knowledge is captured and entered into a knowledge repository, it must be reevaluated in the future.

Question 11

Tacit knowledge could be structured, just never codified or documented.

Question 12

The key to effective knowledge management is extracting and encoding expert knowledge that can be accessed and reused by others.

Question 13

Wikis allow user creation of shared web content in an organizational format and structure determined by the wiki owner.

Question 14

Hybrid knowledge management approaches that combine the process and practice approaches are unworkable for most organizations that must choose between one and the other.

Question 15

There has not been widespread success in the deployment of knowledge management systems, with many failures reported.

Question 16

In the digital forensic knowledge repository case study, the knowledge used to populate the National Repository of Digital Forensics Information (NRDFI) system came mostly from the law enforcement user community.

Question 17

Knowledge management systems are little help to companies when experts leave and take their knowledge with them.

Question 18

Tacit knowledge is described as formal, structured knowledge that is well documented.

Question 19

In the Army expertise transfer system case, text mining was used to extract transcribed textual knowledge extracted from interviewed experts.

Question 20

In the knowledge management system development process, storing the knowledge in the knowledge repository precedes refining the knowledge.

Question 21

All the following are negative aspects of working in groups EXCEPT

A) there can be a lack of coordination.
B) it is time-consuming.
C) participants may be afraid to contribute.
D) it is more difficult to catch errors.

Question 22

Which approach to knowledge management capitalizes on tacit knowledge and requires heavy IT investment?

A) the practice approach
B) the IT approach
C) the systems approach
D) the process approach

Question 23

Which technology element of knowledge management systems enables document sharing among decision makers?

A) communication
B) storage
C) collaboration
D) retrieval

Question 24

What is the major difference between group support systems (GSS) and group decision support systems (GDSS)?

A) GSS use modern technology; GDSS do not.
B) GDSS have a narrower focus than GSS.
C) GSS use Web based technologies; GDSS do not.
D) GDSS do not support virtual teams, but GSS do.

Question 25

In the Army expertise transfer system case, what did 'knowledge harvesting' involve?

A) interviewing experts, posting their knowledge verbatim and seeking continual feedback
B) observing experts at work and documenting their expertise in different tasks
C) interviewing experts and transcribing and mining their knowledge
D) allowing experts to enter their knowledge directly into the knowledge system

Question 26

Which of the following is the best example of asynchronous communication?

A) multimedia presentation system
B) teleconference
C) videoconference
D) e-mail

Question 27

Which groupware tools are associated with synchronous use?

A) e-mail and web conferencing
B) VoIP and wikilogs
C) VoIP and instant messaging
D) Web conference and online workspaces

Question 28

Which set of technologies that support knowledge management is characterized by mashups, blogs, social networks, and wikis?

A) artificial intelligence
B) XML
C) ERP
D) Web 2.0

Question 29

Videoconferencing is an example of what kind of groupware?

A) same time, same place
B) same time, different place
C) different time, same place
D) different time, different place

Question 30

What software or facility is best for a small firm spread out across the Northeast U.S. looking to inexpensively conduct regular videoconferencing?

A) Excel
B) decision rooms
C) SharePoint
D) WebEx

Question 31

During which stage of the KMS cycle is knowledge made available to intended users?

A) the managing knowledge stage
B) the disseminating knowledge stage
C) the refining knowledge stage
D) the storing knowledge stage

Question 32

Which of the following is NOT an attribute of knowledge?

A) Knowledge is not subject to diminishing returns.
B) Knowledge fragments as it grows.
C) There is a need to refresh knowledge periodically for competitive advantage.
D) The value of knowledge is easily quantified.

Question 33

During which stage of the KMS cycle are human insights captured together with explicit facts?

A) the managing knowledge stage
B) the disseminating knowledge stage
C) the refining knowledge stage
D) the storing knowledge stage

Question 34

All of the following statements about wikis are true EXCEPT

A) Wikis run on a server.
B) the majority of Wiki content is user-created.
C) Wiki pages are usually highly interconnected though links.
D) the wiki owner is responsible for the wiki organization.

Question 35

In the digital forensics case study, what was the main obstacle to knowledge sharing?

A) Many departments and agencies were effectively functional silos.
B) Laws existed to prevent agencies sharing techniques and experience.
C) There was an extreme lack of Internet security.
D) There was a need to keep each case experience "clean" and untainted by others.

Question 36

Which is an example of conditional knowledge?

A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car

Question 37

Distractions, groupthink, and digressions that occur in groupwork are known as

A) malfunctions.
B) process losses.
C) misunderstandings.
D) group failure.

Question 38

The term "leaky knowledge" MOST accurately refers to

A) tacit knowledge.
B) explicit knowledge.
C) individual knowledge.
D) social knowledge.

Question 39

Knowledge can be best described as

A) facts, measurements, and statistics.
B) an organized collection or set of facts.
C) facts, measurements, and statistics that are validated.
D) organized facts set in context and actionable.

Question 40

Which is an example of declarative knowledge?

A) what new part is appropriate to fix a faulty car
B) how to install a new part in a faulty car
C) when to install a new part in a faulty car
D) why a new part fixes a faulty car

Question 41

________ knowledge is defined as "know-how." An example may be a step-by-step description of how to administer a particular drug.

Question 42

For Web 2.0 collaborative Web sites, RSS technology is used to rapidly notify users of content ________.

Question 43

________ refers to software products that address project-oriented and collaborative types of processes.

Question 44

A group support system (GSS) is any combination of hardware and ________ that enhances groupwork.

Question 45

________-based groupware is the norm for anytime/anyplace collaboration.

Question 46

Historically, management information systems (MIS) departments have focused on capturing, storing, managing, and reporting ________ knowledge.

Question 47

Nonaka (1991) used the term ________ knowledge for the knowledge that exists in the head but not on paper.

Question 48

________ is a knowledge transfer system developed by the Spears School of Business at Oklahoma State University designed to capture the knowledge of experienced ammunition personnel leaving the Army.

Question 49

If a groupware tool has ________ features, it means that communication and collaboration using that tool are done in real time.

Question 50

A ________ repository, also referred to as an organizational knowledge base, is neither a database nor a knowledge base in the strictest sense of the terms, but rather stores knowledge that is often text based and has very different characteristics.

Question 51

In a GSS, ________ is the ability of participants in a group to anonymously work simultaneously on a task, such as brainstorming or voting.

Question 52

Server software available at a Web site that allows users to freely create and edit Web page content through a Web browser is known as a ________.

Question 53

The term ________ refers to what is perceived to be the second generation of Web development and Web design, being characterized as facilitating communication, information sharing, interoperability, user-centered design, and collaboration on the World Wide Web.

Question 54

Knowledge ________ systems are developed using three sets of technologies: communication, collaboration, and storage and retrieval.

Question 55

One main criticism of the ________ approach is that it fails to capture much of the tacit knowledge embedded in firms.

Question 56

The earliest GDSS were installed in expensive, customized, special- purpose facilities called ________ rooms, with PCs and large public screens at the front of each room.

Question 57

Knowledge is dynamic; thus, an organization must continually refresh its knowledge base to maintain it as a source of competitive ________.

Question 58

Many computerized tools have been developed to provide group support. These tools are called ________ because their primary objective is to support groupwork.

Question 59

Groupwork may have both potential benefits and potential drawbacks. The benefits of working in groups are called ________.

Question 60

Intra-organizational networked decision support can be effectively supported by an ________, which enables people within an organization to work with Internet tools and procedures through enterprise information portals.

Question 61

A group support system (GSS) is any combination of hardware and software that enhances group work either in direct or indirect support of decision making. When and how did GSS evolve?

Question 62

In the Army expertise transfer system case, we learn that the objective of lessons-learned systems is to support the capture, codification, presentation, and application of expertise in organizations. What are the two main reasons why lesson-learned systems have been a failure?

Question 63

A group decision support system (GDSS) is an interactive computer-based system that facilitates the solution of semi structured or unstructured problems by a group of decision makers. What are the major characteristics of a GDSS?

Question 64

A functioning knowledge management system (KMS) follows six steps in a cycle. The reason for the cycle is that knowledge is dynamically refined over time. What are the six steps in the KMS cycle?

Question 65

Briefly describe three benefits (process gains) derived from working in groups.

Question 66

The two fundamental approaches to knowledge management are the process approach and the practice approach. Explain the differences between them.

Question 67

Groupware products provide a way for groups to share resources and opinions. Groupware implies the use of networks to connect people, even if they are in the same room.
What are three general features of groupware products that support commutation, collaboration, and coordination?

Question 68

Define knowledge management (KM), and briefly explain the process through which it is implemented within an organization.

Question 69

One critical goal of knowledge management is to retain the valuable know-how that can so easily and quickly leave an organization. In this context, explain with examples what knowledge management systems refer to within an organization.

Question 70

What are the four characteristics of knowledge that make it unlike other organizational assets?