Exam 12: Knowledge Management and Collaborative Systems

Groupwork may have both potential benefits and potential drawbacks. The benefits of working in groups are called ________.

Distractions, groupthink, and digressions that occur in groupwork are known as

In group decision making, a virtual team is one that meets in one geographical location using information technology.

There has not been widespread success in the deployment of knowledge management systems, with many failures reported.

The process approach to knowledge management may limit innovation and force participants into fixed patterns of thinking.

________ knowledge is defined as "know-how." An example may be a step-by-step description of how to administer a particular drug.

In the Army expertise transfer system case, what did 'knowledge harvesting' involve?

Wikis allow user creation of shared web content in an organizational format and structure determined by the wiki owner.

Historically, management information systems (MIS) departments have focused on capturing, storing, managing, and reporting ________ knowledge.

One main criticism of the ________ approach is that it fails to capture much of the tacit knowledge embedded in firms.

Which of the following is NOT an attribute of knowledge?

In the digital forensic knowledge repository case study, the knowledge used to populate the National Repository of Digital Forensics Information (NRDFI) system came mostly from the law enforcement user community.

Groupware products provide a way for groups to share resources and opinions. Groupware implies the use of networks to connect people, even if they are in the same room. What are three general features of groupware products that support commutation, collaboration, and coordination?

Hybrid knowledge management approaches that combine the process and practice approaches are unworkable for most organizations that must choose between one and the other.

In the knowledge management system development process, storing the knowledge in the knowledge repository precedes refining the knowledge.

Tacit knowledge could be structured, just never codified or documented.

Knowledge is dynamic; thus, an organization must continually refresh its knowledge base to maintain it as a source of competitive ________.

During which stage of the KMS cycle is knowledge made available to intended users?

A functioning knowledge management system (KMS) follows six steps in a cycle. The reason for the cycle is that knowledge is dynamically refined over time. What are the six steps in the KMS cycle?

Server software available at a Web site that allows users to freely create and edit Web page content through a Web browser is known as a ________.