Deck 13: Written Communications and Mail Processing

Question 1

E-mail is classified as only casual communication.

Answer 1

False

Question 2

Girth is the measurement around an item.

Answer 2

True

Question 3

Flush can mean either to the left or to the right.

Answer 3

True

Question 4

A declarative sentence asks a question.

Question 5

Mail is classified according to type, weight, and destination.

Question 6

Annotating the mail is the same as editing.

Question 7

Nouns represent a person, place, thing, or idea or concept.

Question 8

A watermark is an indication of the quality of the paper.

Question 9

Which of the following would not be an appropriate responsibility of the medical assistant regarding office copiers and printers?

A)Understanding basic equipment maintenance
B)Studying the manuals that accompany the machines
C)Learning how to use all equipment properly
D)Memorizing the service contracts

Question 10

An adjective describes a verb.

Question 11

If a payment arrives in the mail, the medical assistant should always mail a receipt back to the patient.

Question 12

Many offices use a disclaimer with their faxes and e-mails to guarantee confidentiality.

Question 13

Only the physician can annotate the mail.

Question 14

Annotating incoming letters for physicians can help them by:

A)preventing them from wasting time with "junk" mail sorting
B)drawing their attention to the most important parts of the letters
C)researching the information needed to answer the letter
D)allowing them to see suggested responses

Question 15

Portfolios are not very useful in a computerized office environment.

Question 16

One of the most common types of written communication in the medical office is the telephone message.

Question 17

In the simplified letter style, the lines are flush with the right margin.

Question 18

Notations such as "special delivery" should be typed on the envelope in the upper left corner under the return address.

Question 19

United Parcel Service, Federal Express, and the U.S.Postal Service are all private delivery services.

Question 20

Legal-sized paper is 5 1/2 ´ 8 1/2 inches.

Question 21

Which of the following words is spelled incorrectly?

A)Wheal
B)Prosthesis
C)Rhyhmical
D)Vacuum

Question 22

What is the most serious consequence of misspelling medical terms on patients' records and in correspondence?

A)Appearance of professional incompetence on the part of the medical assistant
B)Embarrassment for the medical assistant
C)A negative impression of the physician
D)Failure to meet the requirements of insurance auditors

Question 23

Arrange these names in alphabetic order.Select the sequence of numbers that reflects the correct alphabetic order. (1) Morton, Dianne
(2) Marsh, Danielle
(3) McDouglass, Dillard
(4) MacDouglas, David

A)(1), (2), (3), (4)
B)(3), (2), (4), (1)
C)(2), (3), (1), (4)
D)(4), (2), (3), (1)

Question 24

Which type of special postal service would you use for a heavy, expensive piece of medical equipment being returned to the manufacturer for a refund?

A)Registered
B)First class
C)Certified
D)Special delivery

Question 25

Which of the following words is spelled incorrectly?

A)Perseverence
B)Pruritus
C)Infarction
D)Cirrhosis

Question 26

A marking in paper resulting from differences in thickness usually produced by the pressure of a projecting design in the mold is called a:

A)girth
B)portfolio
C)watermark
D)bond

Question 27

The principal function of a well-organized portfolio of business letters is to help the medical assistant:

A)write correctly
B)save time
C)use one consistent style
D)spell accurately

Question 28

What is the purpose of noting "c: Alice Adams, M.D." at the bottom of a letter?

A)To request that the receiver make a copy of the letter for Dr.Adams
B)To instruct the medical assistant to send the same letter to Dr.Adams
C)To advise the receiver that a duplicate letter has been sent to Dr.Adams
D)To tell the receiver that Dr.Adams has more information about the subject of the letter

Question 29

Which of the following words is spelled incorrectly?

A)Pamphlet
B)Questionnairre
C)Height
D)Committee

Question 30

Which of the following is the correct way to write the first line of an inside address in a letter to John Kidwell, a pediatrician?

A)John Kidwell, Pediatrician
B)Dr.John Kidwell, M.D.
C)Doctor John Kidwell
D)John Kidwell, M.D.

Question 31

The best style to use when composing business letters in the medical office is the one:

A)with which you are most comfortable
B)preferred by your physician-employer
C)that is most formal
D)that is highly technical and organized

Question 32

Which statement is true regarding the procedures the medical assistant should perform when handling incoming mail?

A)Do not open any mail addressed to the physician.
B)Check carefully for any enclosures mentioned in letters.
C)Initial each item.
D)Organize all correspondence in alphabetic order.

Question 33

Arrange these names in alphabetic order.Select the sequence of numbers that reflects the correct alphabetic order. (1) Woods-Jones, Stefanie
(2) Ross, Kim
(3) Mitchell, Pat
(4) Jones, Sandra

A)(1), (2), (3), (4)
B)(3), (2), (4), (1)
C)(2), (3), (1), (4)
D)(4), (3), (2), (1)

Question 34

Which letter style combines efficiency with an attractive page layout?

A)Modified block
B)Block
C)Simplified
D)None of the above

Question 35

The number of characters allowed for a state code is:

A)5
B)2
C)13
D)1

Question 36

Which of the following dates is written correctly for inclusion in the heading of a letter?

A)5/1/07
B)May 1st, 2007
C)May 1, 2007
D)May 1, '07

Question 37

Words that replace nouns so that they do not have to be repeated constantly are called:

A)verbs
B)prepositions
C)pronouns
D)interjections

Question 38

Which letter style would be most appropriate to use for writing a quick business letter?

A)Modified block
B)Block
C)Simplified
D)Modified block with indented paragraphs

Question 39

Which size letterhead is appropriate for most business correspondence?

A)5 1/2 ´ 8 1/2 inches
B)7 1/4 ´ 10 1/2 inches
C)8 1/2 ´ 11 inches
D)17 ´ 22 inches

Question 40

General and medical dictionaries and spelling guides are:

A)not necessary if you have a word processing spell checker
B)necessary only if you have trouble with spelling
C)essential tools for every medical office
D)books to study while you are in school

Question 41

A group of words containing a subject and a predicate is called a:

A)flush
B)clause
C)portfolio
D)grammar

Question 42

The substance number represents the:

A)number of reams of paper in a case
B)quantity of paper that weighs 20 pounds
C)number based on the weight of a ream of paper
D)measurement around a body or item

Question 43

Which of the following affects the reader's impression of paper communication?

A)Substance number
B)Quality
C)Girth
D)Color

Question 44

Editing usually is done:

A)after the first draft of a letter
B)after the final draft of a letter
C)before the letter is written
D)while writing the first draft of a letter

Question 45

Templates are available online for:

A)letters
B)memos
C)inventory forms
D)most business forms

Question 46

Which of the following phrases could be used in an e-mail?

A)Can you make your appointment?
B)R U going to make UR appt?
C)Will u be there?
D)None of the above should be used.

Question 47

Setting even with the edge of a typed page or column, or having no indentation, is called:

A)flush
B)annotated
C)archaic
D)superfluous

Question 48

A measure around a body or item is called:

A)girth
B)bond
C)ream
D)flush

Question 49

How many characters are allowed for a city name on an envelope?

A)10
B)13
C)16
D)18

Question 50

Which of the following letters should the physician sign personally?

A)Orders for office supplies
B)Collection letters to delinquent accounts
C)Letters of solicitation
D)Referral and consultation reports

Question 51

A newsletter sent to all patients should be sent __________ mail.

A)first class
B)bulk
C)registered
D)standard

Question 52

The heading of continuation pages should be ___________ spaced.

A)double
B)one and a half
C)single
D)one and a quarter

Question 53

Which of the following is not a basic sentence structure pattern?

A)Subject-complement
B)Subject-object
C)Subject-clause
D)Subject-predicate

Question 54

Which of the following is the usual business envelope size?

A)No.5
B)No.10
C)No.6 3/4
D)No.5 3/4

Question 55

Which is probably the most economical printer for a medical office?

A)Laser printer
B)All-in-one printer
C)Inkjet printer
D)All are about the same.

Question 56

Business letters are usually __________ spaced.

A)single
B)one and a half
C)double
D)one and a quarter

Question 57

Types of incoming mail would not include:

A)bills for office purchases
B)laboratory reports
C)the physician's monthly statements
D)payments for services

Question 58

The medical facility can save mailing costs by:

A)using correct ZIP codes
B)presorting
C)using correct postage
D)all of the above

Question 59

If proof of mailing is needed, the medical assistant might ask the post office for:

A)special handling
B)insured mail
C)a certificate of mailing
D)a certificate of delivery

Question 60

First class mail that weighs more than 13 ounces is __________ mail.

A)first class
B)standard
C)priority
D)bulk

Question 61

Which type of mail is automatically insured up to $100 free of charge?

A)Priority
B)Express
C)First class
D)Registered

Question 62

__________ means to furnish with notes, which are usually critical or explanatory.

Question 63

The bottom margin of a letter should be _____ inch.

Question 64

Susan spent most of the day making sure the medical records that were more than 7 years old were __________ and readied for storage.

Question 65

Books, manuscripts, and computer-recorded items are classified as __________ mail.

A)first class
B)standard
C)media
D)bulk

Question 66

All the documents that leave the physician's office should project a professional __________.

Question 67

Reference initials identify the __________ of a letter.

Question 68

Postage rates are usually adjusted in what month?

A)June
B)January
C)May
D)September

Question 69

A(n) __________ is a group of words containing a subject and predicate that functions as a member of a complex or compound sentence.

Question 70

Good __________ is essential to writing effective, professional business letters.

Question 71

Which is true about the forever stamp?

A)It expires.
B)It can be used regardless of the current purchase price.
C)Extra postage must be paid if the stamp was purchased at a price less than the current postal rate
D)It is unpopular.

Question 72

The fastest mail service offered by the USPS is __________ mail.

A)priority
B)express
C)first class
D)registered

Question 73

To have mail delivered any day of the year, including Sundays and holidays, the medical assistant should use __________ mail.

A)first class
B)express
C)priority
D)bulk

Question 74

Connecting words that show a relationship between nouns, pronouns, or other words in a sentence are called __________.

Question 75

Generally, a business letter is __________ spaced.

Question 76

A title conferred by a college, university, or professional school is called a(n) __________.

Question 77

The best way to send a letter of great importance is via __________ mail.

Question 78

To place something in a specific division of a system of classification is to __________ it.

Question 79

Business envelopes are usually number _____.

Question 80

A heavier __________ paper looks more professional than regular copy paper.