Question 1

A newsletter sent to all patients should be sent __________ mail.

Accepted Answer

A) first class 
B) bulk 
C) registered 
D) standard 
A) first class 
B) bulk 
C) registered 
D) standard D

Question 2

Many offices use a disclaimer with their faxes and e-mails to guarantee confidentiality.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following would not be an appropriate responsibility of the medical assistant regarding office copiers and printers?

Accepted Answer

A) Understanding basic equipment maintenance 
B) Studying the manuals that accompany the machines 
C) Learning how to use all equipment properly 
D) Memorizing the service contracts 
A) Understanding basic equipment maintenance 
B) Studying the manuals that accompany the machines 
C) Learning how to use all equipment properly 
D) Memorizing the service contracts D

Question 4

Connecting words that show a relationship between nouns, pronouns, or other words in a sentence are called __________.

Accepted Answer

prepositions
Connecting words

Question 5

Mail is classified according to type, weight, and destination.

Accepted Answer

A) True 
 B)False

Question 6

General and medical dictionaries and spelling guides are:

Accepted Answer

A) not necessary if you have a word processing spell checker 
B) necessary only if you have trouble with spelling 
C) essential tools for every medical office 
D) books to study while you are in school 
A) not necessary if you have a word processing spell checker 
B) necessary only if you have trouble with spelling 
C) essential tools for every medical office 
D) books to study while you are in school

Question 7

An adjective describes a verb.

Accepted Answer

A) True 
 B)False

Question 8

The fastest mail service offered by the USPS is __________ mail.

Accepted Answer

A) priority 
B) express 
C) first class 
D) registered 
A) priority 
B) express 
C) first class 
D) registered

Question 9

A heavier __________ paper looks more professional than regular copy paper.

Accepted Answer

bond
Letterhead pape

Question 10

What is the most serious consequence of misspelling medical terms on patients' records and in correspondence?

Accepted Answer

A) Appearance of professional incompetence on the part of the medical assistant 
B) Embarrassment for the medical assistant 
C) A negative impression of the physician 
D) Failure to meet the requirements of insurance auditors 
A) Appearance of professional incompetence on the part of the medical assistant 
B) Embarrassment for the medical assistant 
C) A negative impression of the physician 
D) Failure to meet the requirements of insurance auditors

Question 11

Which of the following words is spelled incorrectly?

Accepted Answer

A) Perseverence 
B) Pruritus 
C) Infarction 
D) Cirrhosis 
A) Perseverence 
B) Pruritus 
C) Infarction 
D) Cirrhosis

Question 12

To have mail delivered any day of the year, including Sundays and holidays, the medical assistant should use __________ mail.

Accepted Answer

A) first class 
B) express 
C) priority 
D) bulk 
A) first class 
B) express 
C) priority 
D) bulk

Question 13

Arrange these names in alphabetic order.Select the sequence of numbers that reflects the correct alphabetic order. (1) Woods-Jones, Stefanie
(2) Ross, Kim
(3) Mitchell, Pat
(4) Jones, Sandra

Accepted Answer

A) (1), (2), (3), (4) 
B) (3), (2), (4), (1) 
C) (2), (3), (1), (4) 
D) (4), (3), (2), (1) 
A) (1), (2), (3), (4) 
B) (3), (2), (4), (1) 
C) (2), (3), (1), (4) 
D) (4), (3), (2), (1)

Question 14

Generally, a business letter is __________ spaced.

Accepted Answer

single
Generally, a

Question 15

Nouns represent a person, place, thing, or idea or concept.

Accepted Answer

A) True 
 B)False

Question 16

If proof of mailing is needed, the medical assistant might ask the post office for:

Accepted Answer

A) special handling 
B) insured mail 
C) a certificate of mailing 
D) a certificate of delivery 
A) special handling 
B) insured mail 
C) a certificate of mailing 
D) a certificate of delivery

Question 17

Which statement is true regarding the procedures the medical assistant should perform when handling incoming mail?

Accepted Answer

A) Do not open any mail addressed to the physician. 
B) Check carefully for any enclosures mentioned in letters. 
C) Initial each item. 
D) Organize all correspondence in alphabetic order. 
A) Do not open any mail addressed to the physician. 
B) Check carefully for any enclosures mentioned in letters. 
C) Initial each item. 
D) Organize all correspondence in alphabetic order.

Question 18

Postage rates are usually adjusted in what month?

Accepted Answer

A) June 
B) January 
C) May 
D) September 
A) June 
B) January 
C) May 
D) September

Question 19

A(n) __________ is a group of words containing a subject and predicate that functions as a member of a complex or compound sentence.

Accepted Answer

clause
A clause is a group of words cont

Question 20

The medical facility can save mailing costs by:

Accepted Answer

A) using correct ZIP codes 
B) presorting 
C) using correct postage 
D) all of the above 
A) using correct ZIP codes 
B) presorting 
C) using correct postage 
D) all of the above

Exam 13: Written Communications and Mail Processing

A newsletter sent to all patients should be sent __________ mail.

Many offices use a disclaimer with their faxes and e-mails to guarantee confidentiality.

Which of the following would not be an appropriate responsibility of the medical assistant regarding office copiers and printers?

Connecting words that show a relationship between nouns, pronouns, or other words in a sentence are called __________.

Mail is classified according to type, weight, and destination.

General and medical dictionaries and spelling guides are:

An adjective describes a verb.

The fastest mail service offered by the USPS is __________ mail.

A heavier __________ paper looks more professional than regular copy paper.

What is the most serious consequence of misspelling medical terms on patients' records and in correspondence?

Which of the following words is spelled incorrectly?

To have mail delivered any day of the year, including Sundays and holidays, the medical assistant should use __________ mail.

Arrange these names in alphabetic order.Select the sequence of numbers that reflects the correct alphabetic order. (1) Woods-Jones, Stefanie (2) Ross, Kim (3) Mitchell, Pat (4) Jones, Sandra

Generally, a business letter is __________ spaced.

Nouns represent a person, place, thing, or idea or concept.

If proof of mailing is needed, the medical assistant might ask the post office for:

Which statement is true regarding the procedures the medical assistant should perform when handling incoming mail?

Postage rates are usually adjusted in what month?

A(n) __________ is a group of words containing a subject and predicate that functions as a member of a complex or compound sentence.

The medical facility can save mailing costs by:

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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