Deck 17: Developing Products and Services

Question 1

Quality function deployment can be used to show linkages between customer requirements and product characteristics.

Answer 1

True

Question 2

CAD systems allow engineers to develop,modify,share,and test designs in a virtual world.

Answer 2

True

Question 3

The ease with which parts can be replaced,checked or evaluated is testability.

Answer 3

False

Question 4

Product design refers to the development of physical products and intangible services.

Question 5

Target costing is the act of designing a process to meet a specific cost objective.

Question 6

An example of black box design would be a producer of automotive brakes working at the design table with an automobile manufacturer through all phases of product development.

Question 7

The concept development phase addresses the feasibility of a product or service.

Question 8

Presourcing is the process of preapproving suppliers for specific commodities or parts.

Question 9

The roof of the house of quality displays conflicts between the voice of the customer and product characteristics and permits designers to rapidly identify trade-offs.

Question 10

Robust design is the design of products to be less sensitive to manufacturing variation and misuse.

Question 11

Products developed using a concurrent engineering process can be developed more quickly than those using a sequential development process.

Question 12

Companies can reduce the time and cost of developing new products and reduce the cost of final products by using parts standardization.

Question 13

The output from the first QFD matrix that feeds into the second QFD matrix is the product characteristics information.

Question 14

In the planning phase,the operations and supply chain function develops initial cost estimates and identifies key supply chain partners.

Question 15

The development funnel demonstrates that while initial conceptual development takes a long time,product design can progress quickly through the final phases of development.

Question 16

The oil could be changed at the push of a button without dirtying your hands or peering underneath the new Chrysler Crepitus,an important achievement in their Design for Six Sigma program.

Question 17

In the launch phase of product development it is typically the marketing department's responsibility to fill the downstream supply chain.

Question 18

If a company is capable of delivering the service time and again at a consistent level of quality it is said to have a high level of scalability.

Question 19

An airline specifies a wider monitor for installation on their overseas flights.The airframe manufacturer will accommodate this order by issuing an engineering change.

Question 20

All product development efforts directly benefit the consumer.

Question 21

The feasibility of a product or service is evaluated during the:

A)planning phase.
B)evaluation phase.
C)launch phase.
D)concept development phase.

Question 22

A revision to a drawing or design released by designers to correct a part is called a(n):

A)engineering change.
B)part mod.
C)tweak.
D)lock-in.

Question 23

Parts standardization typically does NOT:

A)reduce the time to develop a new product.
B)reduce the cost of final products.
C)reduce the profit of a new product.
D)reduce the cost of developing new products.

Question 24

Customers are often brought in to lend their thoughts during the:

A)concept development phase.
B)planning phase.
C)design and development phase.
D)commercial preparation phase.

Question 25

The development of specifications for the manufacturing equipment needed to make the product is the responsibility of:

A)engineering.
B)marketing.
C)accounting.
D)purchasing.

Question 26

A modular architecture probably improves:

A)design for Six Sigma and design for the environment.
B)design for manufacturability and design for maintainability.
C)design for maintainability and design for the environment.
D)design for Six Sigma and design for manufacturability.

Question 27

In high tech firms,the group most likely to be responsible for the success of a product development process is:

A)scientists and engineers.
B)marketing.
C)consumers.
D)accounting/finance.

Question 28

The operations and supply chain functions develop detailed process maps of the operations and supply chain flows and test new processes in the:

A)concept development phase.
B)planning phase.
C)design and development phase.
D)commercial preparation phase.

Question 29

Which of these matrix combinations is a correct pairing for quality function deployment?

A)customer requirements and process specifications
B)product characteristics and process characteristics
C)product specifications and process characteristics
D)process specifications and product specifications

Question 30

A box of cake mix can be the basis for a tasty cake even if the novice baker adds olive oil instead of vegetable oil and forgets to set a timer.The cake recipe has probably been developed using:

A)value analysis.
B)the development funnel.
C)robust design.
D)DFE.

Question 31

Which of the following occurs during a sequential development process?

A)Activities in different development stages overlap with one another.
B)Constant communication is required between participants at various stages in the development effort.
C)Prototypes can begin before product characteristics are finalized.
D)The development funnel process takes place.

Question 32

Value may be increased by simultaneously increasing cost and decreasing functionality.

Question 33

The ease with which parts can be replaced or evaluated is:

A)repeatability.
B)serviceability.
C)testability.
D)functionality.

Question 34

Your supplier works closely with you to jointly design a product in:

A)gray box design.
B)black box design.
C)white box design.
D)red box design.

Question 35

________ refers to the ease with which critical components or functions can be tested during production.

Question 36

A consideration to create products and services that are easy to make is:

A)DFE.
B)CAM.
C)QFD.
D)DFM.

Question 37

A process that involves examining all elements of a component,assembly,end product,or service to make sure it fulfills its intended function at the lowest total cost is:

A)target costing.
B)design to cost.
C)value analysis.
D)examination costing.

Question 38

Which of the following functions is NOT typically involved in a cross-functional product development effort?

A)marketing
B)operations
C)finance
D)All of these functions are involved.

Question 39

The left side of the quality function deployment house of quality contains:

A)product characteristics.
B)relationships between product characteristics.
C)customer requirements.
D)product specifications.

Question 40

The process of preapproving suppliers for specific commodities or parts is known as:

A)screening.
B)presourcing.
C)presaging.
D)certifying.

Question 41

The company begins to address the feasibility of a product or service in the ________ phase of the development process.

Question 42

How does quality function deployment work and what advantages are accrued when it is used?

Question 43

The unexpected expenses associated with overhead and engineering change notices are ________.

Question 44

The initial generation of DeLorean boasted of its stainless steel skin,gull-wing doors,and 273 sizes of fasteners.The engineers lowered the product's overall inventory level and product complexity by settling on only 12 different sizes of fasteners thanks to their ________ program.

Question 45

What is the operations and supply chain function responsible for in each of the product development phases?

Question 46

The ________ is the process whereby many ideas are considered at the concept development phase but few ideas make it to the commercial development and launch phases.

Question 47

In ________,the supplier works with the customer to jointly design the product.

Question 48

What is the Six Sigma approach to new product and process development? What takes place in each step?

Question 49

What are the phases of the product development process and what takes place in each?

Question 50

ABC Corporation knew that XYZ Industries could provide the casings needed for their new line of typewriters as they had for the previous generations of typewriters.Therefore,they designated XYZ as the supplier for that key element,a practice known as ________.

Question 51

________ allows activities in different development stages to overlap with one another.

Question 52

The relationship between product functionality and product cost is quantified as ________.

Question 53

What are the four reasons that a company might develop new products and services?

Question 54

What is value analysis and how is it typically conducted?

Question 55

What are robust design,testability,and serviceability and how are they related?

Question 56

Safety and health issues over the product's projected life cycle are addressed by ________.

Question 57

No poultry farmer in his right mind was going to pay more than $1 for a rooster helmet,so the ________ program for RoosterBoosters set that as the goal for their new product.

Question 58

The roof of the quality function deployment house of quality displays synergies among the ________.

Question 59

________ is a product design in which each functional element maps into its own physical chunk.

Question 60

What are the advantages for a manufacturer of parts standardization and modular architecture and how are they related?