Deck 10: Enterprise Systems

Question 1

Enterprise resource planning help managers and companies improve their performance by enabling them to __________.

A)Distribute data and periodic reports via e-mail internally to authorized users
B)Integrate internal business processes and link to external business partners
C)Consolidate data stores into a central data repository.
D)Outsource business processes to SaaS vendors and eliminate waste.

Answer 1

B

Question 2

________ is "Facebook for business."

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Answer 2

D

Question 3

All of the following are reasons why companies might need to migrate from legacy systems to enterprise systems except ________.

A)Legacy systems have high maintenance costs.
B)Legacy architectures are inflexible.
C)Legacy systems are hardwired by predefined process flows making integration with Internet-based apps difficult or impossible.
D)Legacy systems require retraining of end users.

Answer 3

D

Question 4

SharePoint can be used to set up a secure,access-controlled ________ site to share with external partners in the supply chain,contractors,and so on.

A)extranet
B)intranet
C)cloud
D)legacy

Question 5

Organizations continue to run older business systems,called ________ because they form the core of mission-critical computing systems.

A)Reduced-function IT
B)Last gen software
C)Legacy systems
D)Bloat-ware

Question 6

________ refers to private or company-owned social media,software,platforms,or apps specially designed for use by business leaders and employees to fulfill the strategic mission.

A)Enterprise social
B)Social markets
C)Knowledge management
D)Collaboration tools

Question 7

The greatest challenges when implementing enterprise systems are due to _____.

A)interfacing legacy systems
B)vendors
C)change management
D)end-users

Question 8

__________ systems are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

A)CRM
B)ERP
C)KM
D)SCM

Question 9

Examples of the potential of 3D printing include all of the following except ________.

A)Printing replacement parts on-demand at hardware stores.
B)Printing parts for maintenance and repair as needed at defense supply posts or in combat areas.
C)Printing low-cost replacement parts in mass quantities for backup inventory at car repair centers.
D)3D-printing expensive replacement parts for MRI scanners onsite at healthcare facilities.

Question 10

Implementing an enterprise system is challenging because it requires extensive organizational changes.Which of the following is not one of the required changes?

A)Redesign of business processes
B)Hiring many IT staff skilled in the latest technologies
C)Changes in how people perform their jobs
D)Integration of various information systems

Question 11

________ is a collaborative and social platform from Microsoft that is used by an estimated 78 percent of Fortune 500 firms.

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Question 12

________ is a social network geared toward enterprises and used by employees to collaborate across departments,locations,and business apps.

A)Microsoft Cloud
B)Oracle
C)SharePoint
D)Yammer

Question 13

Which of the following does not describe enterprise systems?

A)Enterprise systems require data transfers to mobile and smart devices.
B)Implementing an enterprise system typically requires the help of a consulting firm,vendor,or value-added reseller (VAR).
C)Integrating legacy systems with cloud-based applications is complex mostly because of the complexity of getting new apps to interface with existing or legacy systems.
D)An advantage of enterprise systems is that processes can be automated for consistency and efficiency.

Question 14

According to IT research firm Gartner,________ is (are)a strategic technology trend that is likely to cause an explosion in demand for the technology.

A)Legacy systems
B)Enterprise systems
C)2D interfaces
D)3D printing

Question 15

________ provides a hybrid infrastructure and capabilities to manage enterprise apps and data.

A)Microsoft Cloud
B)Office Graph
C)SharePoint
D)Yammer

Question 16

3D printing,which is also called ________,has produced spare parts,toys,jewelry,and food.

A)additive manufacturing
B)bioprinting
C)multi-dimensional bar coding
D)R&D production

Question 17

Enterprise systems are integrated ISs that support core business processes and functions.How is integration achieved?

A)Integration is achieved by connecting wired and wireless computer networks so they can share applications.
B)Integration is achieved by outsourcing to vendors that replace stand-alone ISs with a single IS.
C)Integration is achieved by connections to central data repositories that enable them to synch and share the latest data.
D)Integration is achieved by using cloud computing.

Question 18

________ uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

A)Microsoft Cloud
B)Office Graph
C)Oracle
D)Jive

Question 19

All of the following are enterprise social networks or platforms except ________.

A)Chatter
B)Jive
C)Oracle Social Network
D)Salesforce

Question 20

When companies need to update mission critical computing systems,they often turn to ________ which integrate core business process and functions.

A)Legacy systems
B)Enterprise systems
C)Network solutions
D)Custom built software apps

Question 21

Many managers assume that success or failure depends on the software.In reality,________ percent of a project's success or failure lies in the hands of the company implementing the software,not the software vendor.

A)20
B)33
C)50
D)95

Question 22

ERP success depends on several key factors being met.These factors include all of the following except _________.

A)Minimize change for workers.
B)Focus on business processes and requirements.
C)Focus on achieving a measurable ROI
D)Use a strong project management approach

Question 23

Each of the following describes ERP systems except _________.

A)ERP apps interface with business partners through a B2B gateway,but cannot interface with legacy apps.
B)From a technology perspective,ERP is the software infrastructure that links an enterprise's internal apps.
C)ERP is now a mature technology,whose core components have not changed much.
D)ERPs help departments stay informed of what's going on in other departments that impact its operations or performance.

Question 24

________ are activities such as sales and advertising that are visible to customers.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 25

The _________ layer,or middleware,enables the ERP to interface with legacy apps.

A)Client-server
B)Data center integration
C)enterprise application integration
D)Web browser

Question 26

Products that are returned make up what is called the __________.

A)Reverse supply chain
B)Return logistics
C)Backflow
D)Reorder fulfillment

Question 27

The 2016 MHI Annual Industry Report cited all of the following key technologies impacting the supply chain except _________.

A)Robotics and automation
B)Enterprise Resource Planning
C)Sensors and automatic identification
D)Predictive Analytics

Question 28

Supply chains involve three main flows.Which of the following is not one of those main flows?

A)Payments or financial
B)Resource
C)Information
D)Material

Question 29

________ starts with the acquisition of raw materials or products and proceeds through the disposal or ________of products.

A)Procurement;recycling
B)Production;sale
C)Supply chain;recycling
D)Supply cycle;dumping

Question 30

Which of the following descriptions about ERP failures is not true?

A)Several of the best companies have suffered devastating consequences from ERP failures that had led to multi-million dollar losses,bankruptcy,or lawsuits.
B)Most often,ERP failures are eventually fixed and remain in use,which gives the false impression that the ERP was successful from the start.
C)The success-as well as failure-of ERP depends on organizational and technological factors that occur prior to,during,and after the implementation.
D)Vendor blogs,white papers,and YouTube posts are good sources of objective data for selecting an ERP solution.

Question 31

Attracting and acquiring new customers is estimated to costs banks roughly __________ per new customer.

A)$10
B)$25
C)$50
D)$100

Question 32

________ is the set of complex processes involved in providing customers with what they have ordered on time and all related customer services.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 33

Retaining customers that generate revenues in excess of the costs of customer service,returns,promotional items,and the like are critical;and are the underlying reason for __________.

A)EDI
B)ERP
C)CRM
D)SCM

Question 34

The latest ERP solutions are designed with a focus on __________.

A)client-server architectures and custom-designed apps
B)Web-based architecture and VPNs
C)social collaboration and accessibility from mobile devices
D)manufacturing,distribution,retail,and service

Question 35

________ are activities that support the fulfillment of orders.

A)Back-office operations
B)Front-office operations
C)Order fulfillment
D)EFT

Question 36

Despite potential benefits,not all companies invest in ERP if they cannot meet requirements or overcome the challenges.Which of the following is not one of those requirements or challenges?

A)Obtain strong and continuing support from senior executives.
B)The total cost of ownership of an ERP equals the cost of the ERP and the monthly SaaS fees.
C)Focus on business processes and requirements,rather than on technical capabilities.
D)Provide thorough training and change management.

Question 37

Accounting,inventory management,and shipping are part of order fulfillment and referred to as __________ operations.

A)Back-office
B)Customer-facing
C)Front-office
D)Logistics

Question 38

Consumer product and retail industries lose about $40 billion annually,or 3.5 percent of their sales,due to __________.

A)Fraud
B)Compliance failures
C)Supply chain inefficiencies
D)Quality control failures

Question 39

Efficient,effective supply chains are fully dependent on SCM software,which depends on __________.

A)SaaS
B)ERP
C)up-to-date and accurate data
D)RFID

Question 40

Typically,how are ERP systems acquired?

A)By purchasing or leasing in a SaaS arrangement
B)By building in-house
C)By building with proprietary software
D)From consulting companies

Question 41

The medical application of 3D printing to produce living tissue and organs is called 3D ______________.

A)engineering
B)reengineering
C)bioprinting
D)bionics

Question 42

What is the purpose of frequent purchase programs offered by airlines,supermarkets,credit card issuers,retailers,casinos,and other companies?

A)To track customers for CRM purposes
B)To build customer loyalty to improve financial performance
C)To deter customer attrition
D)All are purposes

Question 43

A formal business plan must be in place before the CRM project begins.The business plan should include an assessment of each of the following factors except ________.

A)clear and precise cost-benefit analysis and tangible benefits
B)expected intangible benefits
C)clear understanding of how to put an existing CRM on mobile devices
D)risk assessment of all of potential pitfalls related to people,processes,and technology

Question 44

The step in the supply chain that is triggered by an out-of-stock situation is ______________.

A)purchase
B)returns
C)replenishment
D)shipment

Question 45

Using smart glasses in a warehouse environment to assist in filling orders is known as:

A)additive manufacturing
B)vision-picking
C)ocular sensing
D)robotics

Question 46

Many times seemingly well-planned projects fail and require extensive reworking because integration issues had not been properly planned.

Question 47

As a technology that could dramatically impact the supply chain,drones could deliver significant value by all of the following except ______________.

A)making deliveries to customers in parking lots and their homes
B)monitoring functioning of plants
C)provide data about a facility's surroundings
D)more "human" tasks such as picking and packaging items

Question 48

According to the loyalty effect,a 5% reduction in customer attrition can improve profits by as much as __________ percent.

A)5
B)10
C)20
D)30

Question 49

SCM systems are commercial software packages that integrate business processes,including supply chains,manufacturing,financial,human resources,budgeting,sales,and customer service.

Question 50

Enterprise systems require data transfers-often to mainframes.

Question 51

A major challenge of enterprise systems is getting new apps or system modules to interface with existing or legacy systems that are several generations older.

Question 52

In a recent survey by Forester research,business professionals thought that business performance improvement actually depends on a combination of four factors: the right people,processes,______________ and technology.

A)funding
B)strategy
C)knowledge
D)data

Question 53

Apple's iPhone and iPod are best examples of __________ business strategies because demand was so high that many customers were even willing to camp out on sidewalks to guarantee getting one on the day of their releases.

A)customer-centric
B)product-centric
C)upselling
D)cross-selling

Question 54

3D printing,also known as additive manufacturing,is a process whereby materials are cut,ground,or molded to create an object.

Question 55

Companies use IT systems to manage their supply chain,which starts with the acquisition of raw materials or the procurement of products and proceeds through manufacture,transport,and delivery-and the disposal or recycling of products.

Question 56

According to global investment management firm Goldman Sachs,3D printing is one of the technologies that are going to creatively destroy,to some extent,traditional manufacturing.

Question 57

CRM is a business strategy to segment and manage customers to optimize customer lifetime value (CLV).

Question 58

Enterprise systems refer to a category of information systems that link the enterprise with suppliers,business partners,and customers.

Question 59

Implementing an enterprise system is relatively simple,but sometimes may require the help of a consulting firm,vendor,or value-added reseller (VAR).

Question 60

There have been many CRM failures reported in the media.Major issues relating to CRM failures include each of the following except _________.

A)customers rejecting loyalty programs or attempts to build loyalty.
B)underestimating users' resistance to change.
C)making mobile CRM strategy an afterthought.
D)putting the IT department in charge of the CRM project instead of business users.

Question 61

SharePoint is difficult to define precisely because it is not a single software program,but rather a platform for multiple kinds of programs and apps.

Question 62

The latest ERP solutions are designed with a focus on social collaboration,deployment flexibility,faster response,and accessibility from mobile devices.

Question 63

From a technology perspective,ERP is the software infrastructure that links an enterprise's internal applications and supports its external business processes.

Question 64

Open Graph is a private social channel that helps employees,partners,and customers communicate;exchange information;and collaborate across departments,locations,and business apps.

Question 65

With Jive,employees can also create blogs and custom attention streams to track specific people,projects,or groups.

Question 66

Office Graph uses signals from e-mail,social conversations,documents,sites,instant messages,meetings,and more to map the relationships between people and concepts.

Question 67

Common ways to overcome the complexity of enterprise system implementation are to lease or license from vendors.

Question 68

The trend is toward more formal communication methods in organizations,such as with Yammer.

Question 69

Automated data flows are essential to productivity improvements.

Question 70

ERPs are not built in-house or built using proprietary software because the costs and time to do so would be staggering.

Question 71

Companies tend to migrate to an enterprise solution when they need to consolidate their disparate systems,such as when limitations caused by their existing legacy systems interfere with performance or the ability to compete

Question 72

Enterprise social technology had made it easier for employees to connect and collaborate with others,stay informed,build relationships,and share documents and data

Question 73

Enterprise systems require retraining users whose productivity initially will increase significantly as they adjust to a new way of doing their jobs.

Question 74

Yammer is the social collaboration tool of choice for SharePoint.

Question 75

Legacy architectures were designed for flexibility,but not for the cloud.

Question 76

A best practice prior to the design and implementation of an enterprise system is to redesign processes so they can be automated to some extent.

Question 77

A key factor in lowering manufacturing costs is inventory management-such as minimizing inventory errors and maintaining the optimal inventory level

Question 78

Managers and other decision makers tend to think that if an enterprise system works for leading companies,it will work for them too,which is true.

Question 79

SharePoint enables coworkers to work simultaneously on a single document,save previous versions,and track updates.

Question 80

Some enterprises choose to avoid the challenges of integration enterprise systems by creating a new system that replaces the full functionality of the old one.This option is the lowest cost and least risky.